We have a rather large pool surrounded by many trees resulting in much debris in the pool. For some years, Excellent Pool Services has maintained our pool. The weekly pool service has never been missed and the pool cleanliness and water quality are superb. The highly skilled technicians successfully service the various pool related systems in a timely, efficient, and cost-effective manner. Yesterday, they responded quickly to repair water leakage and replace the pool pump and pool light. I strongly value their recommendations for needed repairs. My wife and I are very pleased with Excellent Pool Services and highly recommend them. read more

Revised- price increase was over a year, however George has now texted me 5 times in the last 5 minutes calling me a liar. Kind of scary. Disappointed to have to change my review but our service steadily declined after we didn't use them to replace our pool pump. George insisted that no fix was possible and it had to be replaced at over $2000. We had another company repair the pump for $350 and it has worked fine. We wanted to replace our filters-George wanted over $500, another company did it for $325. In the meantime, debris that we could not reach was left in our pool, and algae patches started to form. In spite of of my specific requests, these items were not addressed. George said that the algae was due to our filters being old...even though they were actually brand new. Finally, they have raised their prices twice in the last year resulting in a 25% increase. read more

Knowledgeable Reasonable On time Got the job done Highly recommended and will Use them again read more

After receiving a bill with an excessive use charge, I turned off my auto filler on the pool. The I noticed it was not staying full. I called Excellent Pool Services and got a recording to leave a message, which I did on Friday morning. I did not hear from them at all on Friday and called again on Saturday morning asking them to let me know if they could look at the pool or if I needed to call someone else. I still have not heard from them. Apparently they do not need any business nor do they know how to treat (potential) customers. Now I need to continue my search for someone in Las Vegas that actually wants to work. *****Update after owner comment - I sat home home all day after my doctors appoint the day I called your company. I checked my phone several times and there was no call from anyone on Friday. I called your company again on Saturday morning and ask for a return call if you to let me know if you were busy or if I needed to find another company. Again, no call all day Saturday. Finally got a call from someone on Monday after y'all left me hanging all weekend. So NO, I will not be removing this review. read more

After getting a water bill from LVVWD that was 10 times my normal amount, I figured out that my pool had a huge leak, but I was unable to figure out where. I spent several hours looking at reviews on Google on who to call and I decided to call Jorge. Not only was he very responsive, but he got out to my house amazingly fast and was able to find a leak in my return line under the concrete. He quoted me a price which I found very reasonable and got to work right away. The way he did the repair was truly amazing. Rather then jack hammer a lot of the slab he made a square cut into it and was able to install a new piece of the return line and fix the leak. He then filled the square hole with concrete with the same texture as the rest of it, dried and then painted it and matched exactly. You could never tell there was any work done. His craftmanship and attention to detail really impressed me, besides the reasonable price and always keeping in contact with me as the repair progressed. Being a small business owner myself in Las Vegas I know how important it is to do outstanding work and Jorge was outstanding. I also had him replace some of the valves as they were old and worn out. If you are looking for an excellent pool repair company, Excellent Pool Services is the right company to call. read more

Excellent Pool Services - Awesome cut he did in the concrete to fix the leak. - Pool & Hot Tub Service Near Me

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These guys were great! Same day I called they were able to come do repairs on my pool at my new house and were very informative on how everything worked. read more

George and his team are awesome!! I was in desperate need of help. Pool went green due to a brief pump failure that I had to repair. Sent photos to George he instantly called with a few options for me and provided quotes immediately. No pressure, super knowledgeable, honest assessment of how to beat handle. Had him ad his team out next day! To drain the pool, complete an acid wash, replace cartridges, clean filters and baskets, refill and start back up. Entire process was only 3 days!! We were swimming by the end of the same week for a few hundred less than most others. Was so pleased with how helpful and easy to work with George was we now use them weekly for our maintenance and pay monthly. Stress free, well worth for quality of service provided. So happy we found our guy. read more

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My husband recently passed away. Our pool pump expired on the same day as he did. We found Excellent Pool Services and George Castillo. He and his crew came out the same day. Gave us an estimate and installed the new pump the next day. Yesterday the pump stopped again. They came out right away and fixed it. It is hard to find reputable pool services. These guys are the best. Considerate, kind and thorough. I would recommend them to everyone I meet. read more

Unbelievable service. We had a problem with our pool heater just before a party, and George and his guys showed up the same day I called, diagnosed the problem, ran out to buy two parts, and handled the whole thing. Fixed in time for the party! No drama, just guys who do what they say they're going to do. Terrific. read more

Jorge and Miguel are amazing, fast response to my cry for help to making my pool sparkle! Jorge listened and was professional and very courteous. They are miracle workers. I will post before and after pics to show the amazing job they did! Jorge is an utter professional he was here when he said he would be and the rates he charges is very competitive and fair for the work involved. I had talked to numerous pool maintenance companies and they all were eager to upsell and tack on superfluous items. Jorge was honest,fair and willing to go the extra mile. Any negative ratings he has gotten are ludicrous. He was amazing. I cannot thank you enough for how wonderful my pool looks now! I have fallen back in love with it! If you need an honest man doing a fabulous job look no further Jorge and Miguel are your men! read more

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Jorge was excellent and knew exactly what was needed. He gave us a good price and completed the work perfectly. We will always use Excellent Pool service and will recommend them to anyone​ read more

The wife, dog and I moved into a new place and though we were given some information about the pool, it was sadly inaccurate and left us without a functioning pool. One email to Excellent Pool Services on a Thursday morning led to a quick phone call and within a couple hours the most excellent pool service that exists was fixing our many pool problems and by Thursday night all of our pre-existing pool problems were in the past. Our old pool heater needed repair but instead of repair, we requested a new heater ("antique" pool heaters aren't a thing yet, right?) and by Thursday night Excellent Pool Services had sourced and installed a new pool heater. They found a bad electrical switch (GFI) and made corrections. Our beyond-broken pool light also was replaced during heater replacement but before the heater was operational.. I imagine that George lost a coin-flip or lost rock-paper-scissors as he jumped into the pool to put the light in - brrr. When they had left they even had notated additional flow questions I had, answered all my other pool questions, and never once made me feel bad for not knowing everything about my own pool. Because of the Excellent Pool Services, my wife, dog and I are now enjoying our pool which is heated perfectly and more importantly, safe. We were quick to request a monthly service, now that we know of a great company with amazing customer service and beyond Excellent Pool Services. read more

We just bought a house in Henderson which had a pool ( fantastic) but it hadn't been taken care of for a very long time hence it was green ( not fantastic). We hired these guys to drain, bead blast, acid wash the pool. They then refilled the pool and turned it on. When we figured out that something was wrong they came over immediately and fixed the leaking pipes. Tested the equipment and now we have them coming over every week to keep it good. I would reccomend them to anyone. read more

Jorge installed a timer on my pool light. Reasonably priced. Very knowledgeable. Easy to communicate with and did a great job. It's hard to find reliable pool repair companies in Las Vegas. Jorge does a great job. read more

The oversized pond is functioning as it supposed to now! Thank you George and Daniel! Thank you for returning my call and for providing transparent pricing. The Service call dee was very clearly disclosed and I accepted it after your disclosed that to me. Being new with water features with pool equipment to run the waterfall it is very hard for me to really know what I need va what I could have. George walked me through all the equipment I have, what was causing the problem and gave me a price. Within 10-15 min my pond started to clear up, the water filter got cleaned and he walked me through why I should purchase a new one and sent me to a store, he did not tell me you need to buy the filter and this is the price. He honestly describe to me what are the pros and cos of keeping the filter I had, then I made a decision. The pump timer was also not working, Shame on my house inspector! George and Daniel took care of the issue even thought they had to come back (I had already paid in full, and I had nto choice but to hope he will keep his word that he would be back and he did!!- after I texted him and said it didn't shut off he said no problem I will be there tomorrow) because it want just the dial mechanism, it ended up also being some electrical issues which they fixed. I had the new filter I bought next to the pump, I was waiting for all the green stuff to clear up before changing it and to my surprise when I came home he has already took care of it. He also asked me if I wanted the old filter disposed. Thank you George and Daniel for amazing communication and customer service! I really appreciate you taking on my project I know is small and many people on the area said no. read more

Jorge and his crew came out within a couple of hours on the same day and made an excellent emergency electrical repair on my pool pump. I will call on this business again the next time something goes array with my pool. (Hopefully not too soon). read more

We have tried many other pool companies in Las Vegas and Jorge and team at excellent pool services are honestly the best. We have a Pentair system that is very confusing and each time we need maintenance or a repair they are here within the day or two. Communication is super easy with text and their team keep our pool clean. We are so grateful! read more

I didn't know who to call for a pool leak. Read a few reviews and decided on Excellent Pool Services. Glad I did. They answered the phone, came out the following morning, and fixed the problem quickly. I trust them. read more

I called this company to help with cleaning service for our pool. We are new home owners and have never owned a pool before. Our pool was starting to turn green so we reached out to Excellent Pool for services. They were quick to respond and sent someone out. However, he quoted me $350 to put chemicals and get pool back to normal and then said $160 to clean after. We declined and just took our water sample to the pool store and they advised us what our pool needed. Under $100 of chemicals and watching a few videos the pool is beautiful and normal. Don't let these guys overcharge you if you are capable of doing it yourself. read more

Excellent Pool Services - Pool & Hot Tub Service Near Me

I would highly recommend this company. Daniel came out to replace a pool motor. He was very professional, courteous and clearly knew what he was doing. He offered some great advice that will save me money in the future. Honest, reliable, knowledgeable--what more can you ask. Well done ! read more

This review is 30 days late, but well deserved. We had a major leak occurring with a pipe on our pool equipment, resulting in our entire system turning off as an electrical safeguard. Excellent Pools came out not once, but twice to correct the initial issue and upgrade our remaining pipe to the better system. They were honest and fair with the price and upfront in reference to the cost. My wife and I are very happy and plan on using them this fall for updating our pool lights. read more

Excellent Pool Services - Pool replacement - Pool & Hot Tub Service Near Me

I've used Jorge on 2 emergency situations, and they've provided speedy, excellent service on both predicaments! My pool pump died the day of my daughter's bday POOL party, so I called Jorge in a panic hoping he'd pick up on the weekend. Within 3 hours he had come to the house, assessed the situation, and replaced the pump all before the guests started arriving! He's my go to pool guy from here on out. read more

Jorge, Daniel, & Will! Thank you for your prompt response and excellent customer service! Their team is one of a kind, I will definitely be calling them for all my pool services. They replaced my Wilkins Pressure Vacuum Breaker with ease, and we're able to talk me through my many questions as a new pool owner. read more

Not a good company Paid over $4000 last month to fix the pool in the filters and it turned green. We called them up, and they wanted to charge us to come out and fix it again. We are Las Vegas locals. We realize that we need pool service but the owner could have come explained what happened and what the remedy to fix it is instead and had a new money customer. The work they did was good but they need to make sure the customer fully understands what's needed. It would have been so easy for them to come out, make the pool clear and work out the monthly cleaning program weather from them or someone else so their hard work was not wasted. I will say the new filters they installed are the best but with no care program in place they break down. Crazy to think these filters were 1 month old read more

Excellent Pool Services - Pool & Hot Tub Service Near Me

We have gone through 3 different pool services in the last few months. Excellent Pool Services was our 4th. Our pool kept getting green and our panel inside was getting an error message. Our realtor recommended EPS when I have given up. Jorge and Daniel showed up the next day. They knew within minutes what was wrong with the panel and fixed it same day and treated the pool. This was on a Tues, by Wed the pool looked like never before in the last 5 years, the green was finally gone. I signed up for their service on the spot. Its hard to find good and honest service in this city. I highly recommend them (I don't do that very often). They are not the cheapest but I guarantee you will have peace of mind which is priceless. read more

Highly recommended! I called Excellent Pool Services on Friday night for a pool repair (leaking pipe) The crew came on Saturday morning, and fixed everything. They just charged me for service call.. Very friendly and professional read more

I have used them three times over the last few years when I have had different pool issues that I couldn't troubleshoot on my own. they have always shown up quickly, same day or next day and been very knowledgeable. They are quick to diagnose and provide options. this most recent experience was great in that the control panel I needed is no longer available from jandy so they offered the upgrade kit that adds the feature wireless controlling via app or a used replacement panel for 1/4 the price of the upgrade kit installed. As I don't care to have wireless control I went with the used panel they had and they offered a 6 month warranty on the used part. pricing was upfront and fair. the tested the system completely before leaving and let me know to call them right away if any issues come up. I will definitely use them again and recommend them 100%. read more

Dan came over for Spa cleaning. Did an excellent job. Looks like new. It was a bit rainy and Dan called to see if okay to wait an hour or two before cleaning. Very considerate. Loved the work and will use them again. read more

Called at 8 am about broken pump. The were here by 10am and quickly diagnosed the burned out pump. By 11:30am, I had a new pump, new electrical, and they fixed my concrete pad. They were very friendly, knowledgeable, and a pleasure to work with. Outstanding service. read more

It was great working with this team. Highly responsive and dependable. We felt they gave us a good price and were very open and honest about our options. Pricing was super competitive compared to other places. Not to mention we found them kind and helpful! We will be working with them again. read more

Our experience with Jorge and Excellent Pool services was the polar opposite of excellent. We hired him to finish the installation of a new pool heater that our pool service person had been unable to complete. We agreed to pay him 50% of his $2100 fee upfront, with the balance due at completion. He began the work, and told us he had to come back a few days later to finish. We were out of town for a week, but he demanded the balance payment before the work was finished. We told him he could return when we were back in town and we would pay him when the job was finished, as we agreed. He then said " you don't think I'm going to come back" and hung up the phone on me because we wouldn't agree to pay him by Zelle before the work was done. He did come back with his coworker when we were back in town and seemingly finished the work. We paid him in full what was owed. About a month and a half later, we tried to use the heater for the first time when the weather had cooled. The heater didn't work. After 45 minutes, the water temperature in our hot tub had not changed. We tried to contact Jorge to have him come out and fix the problem, but despite trying to call multiple times, the call would never connect. Either his line was disconnected or he had blocked our number. We also texted and did not receive a response. We found another installer through our heater manufacturer, who discovered that a cheap control board was used that was only intended to heat the pool and the system was not wired properly. The new installer also told us that the amount we were charged by Jorge was over $1000 more than their highest priced heater installation. If only we had found him first, it would have saved us a lot of money and heartache. read more

Awesome and quick service. Very knowledgable and they get the job done. Will definitely use again

It's all in the name! Excellent! Super communicative, accommodating and knowledgable. Hands down, the best and would highly recommend. Thanks so much George! read more

I've called Jorge for his Excellent Pool Services on 2 different occasions. He always responded and was friendly, efficient and reliable. I was very satisfied with his services. read more

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I'm so happy with the service I just received from excellent pool services. Quick response and good price!

Fast, thorough, and affordable. They were able to come the same day and finish the work in a couple hours. Will be coming back to them.

I had an old pool filter unit fail and called Jorge Castillo, owner of excellent pool services. He requested a few photos, sent over a quick estimate and 24 hours later put the finishing touches on the job. He was professional, easy to communicate with, prompt and transparent. Very easy to work with and a true professional. His crew were equally amazing and I'm wholeheartedly recommending him to friends and colleagues. read more

I have used multiple pool service companies with the most recent company leaving my pool clear after service, but after just a few days it would be cloudy again. We let that company go and took care of our own pool until we just no longer had the time. After going through many companies and many reviews through Yelp, we went with Excellent Pool Services. It took one visit to find out our issues and by the following week, we had our crystal clear pool. Our pool has never been so consistently sparkly & clean during the 2 years that we lived in this house. We started service with them this past August, and we are very pleased with the service and communication. read more

Originally gave a 5 star review. Perhaps too prematurely. I didn't realize the pool filler pipe began to leak again just a week later due to a poor job. When I noticed it I contacted the owner a couple times and he finally sent the same "plumber " to look at it. The "plumber" guy said he'd come back the following Saturday to correct it but never showed or called. Contacted the owner again and he said he'd call his guy again. That was a month ago, never heard back. $170 thrown away on a still leaking pipe. Had to call my ex to slow the leaking down til I find someone else. Not happy. read more

Excellent Pool Services - Pool & Hot Tub Service Near Me

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Jorge responded very quickly and was out to replace my pool pump the very next day. His work is professional and his prices are very competitive. I could have called a lot of pool companies but Jorge did such a great job a few years ago when i needed a repair that i knew i had to call him if i wanted it done right. read more