Excellent, prompt, professional service at a fair price. Andy is very knowledgeable and works with the utmost integrity. Easy to communicate with and highly recommend to anyone in their service area! read more

My wife and I purchased a house about a year ago, with two 16+ year furnaces in the house. Called Excel and asked them to come over and do a checkup and see what the health of the system was. As it turned out, they were not in the best of shape, and could stand to be replaced. Tom cam by and gave us an excellent price, and we decided to have both units replaced. They were in and out in 2 days, with both units replaced. A year later, everything is still working perfectly. The guys at Excel are all VERY professional, and know their stuff. Their work is also impeccable, very clean and organized. When you call, they come out the very next day in most cases. For emergencies, they are always there to help. I would HIGHLY recommend Excel Heading and Cooling for any heating and cooling issues you might have. read more

Airtime Heating and Cooling / Excel Heating - Spent 6000.00 on a furnace/air conditioner. Andrew was quick to make the deal and take our money but does not care about the customer after the fact. Issues still remain: * Filter rack on our furnace was installed with extremely limited access to remove/replace the air filter. * Furnace "short cycles", and the pilot light has to be turned on/off to get it to work * Damper on vent was never installed. The installation initially went fine; however, after many attempts of having Andrew come back - I have given up. The last attempt went on for weeks, and he finally agreed to come out on a Friday afternoon, but had to cancel at the last minute. I left work early, and he cancelled on me 30 minutes prior the appointment, as he was too busy with other customers. Our problems that still exist: Filter rack - Andrew had admitted on several occasions that this should have been done differently, and took pictures. He left it that "IF" we give a good review for him and his company that he could come back in 2 weeks and fix the filter rack, and install the optional damper both at our cost. He originally quoted us approximately 400 additional dollars, but offered that if we wrote a good review that he could revise the filter rack and place the damper for 200 dollars. Well, we did write up a good review to save some money and were willing to pay 200 dollars. Although, I don't really know if barely having access to removing and replacing a furnace filter should be at our cost, we did want this to be corrected. Months have passed by and has NEVER came back to make the repairs, or adjustments which we agreed to pay. Furnace Short cycles - Andrew's answer via email is that it probably needs a tune-up. The furnace has only has run for a few months; however I cannot get Andrew to come out. Damper - Andrew took pictures initially and measurements and promised to come back in 2 weeks, and months have gone by and I cannot get him to some back, and we would have been more than happy to pay for this option. - Seems to be a recurring theme? - Andrew does not support his work. I would suspect his lack of experience may be what has caused our problems. Perhaps, our job was too big, and just is unable to complete the job. He has mentioned several times that he can come out asap, but only once was an appointment able to be made and then he was too busy. At this point, after offering to come out asap and after making an appointment which he cancelled last minute - we simply cannot trust him if he says he would come out again. He has let us down several times. Why would we think he would show up after this? I have tried on so many occasions to call and/or email, just to Andrew come out and fix and resolve our issues. But he has not come back. He is NOT customer focused, and does NOT care about the customer! So, any advice for potential people looking for a heating and cooling company - I would strongly suggest you look elsewhere. read more

You can always count on EXcel to do a great job they stand behind their work. Awesome. read more

Excel Heating & Cooling - My husband and I just love Tom and Eileen great work on our furnance and air conditioner. Thank you - Heating & Air Conditioning/HVAC Near Me - Roselle, Illinois

My heat went out on a cold night around 2 am the control board went out. Lennox is known for that. My wife called Tom to send someone out to change the board. They came out said it was the damper and it was impossible to find and would cost over 6 hundred if I could find it. But they could sell us a new furnace for $2800. I stopped at Lennox and got the part for 65 and the part I said it was for another 65 ended up it only needed what I told them it needed! Don't get ripped off read more

I highly recommend this place. The owner, Tom is nice and honest. I called him when my air conditioning went out and it was an extremely hot summer. He said he couldn't get anyone out in a few days because he was all booked up with service calls. I was worried because it was so hot and concerned for my dogs being left in the house. He said he would call me if something opened up. I thought it was a typical brush off but he ended up squeezing me in somehow because he truly cared. The serviceman he sent out was so nice and respectful. I will be forever grateful and I know my whole air conditioning unit eventually needs replacing. I wouldn't even think about calling anyone else but them to replace it. read more

I came home from an appointment Sunday evening on Father's Day and noticed my house felt very warm, and my dog looked miserable. I checked the thermostat, and the current temp was registering several degrees higher than what it was set to on the program. I checked the AC unit and it was running but not providing any cool air. In fact, no air was coming out of the vents. I left a message for Excel Heating & Cooling on the general mailbox. Since I have fans and it cooled down in the evening, I didn't try for emergency service. They called me back at 7:30 am Monday morning, and a technician was at my home by 9 am. The technician was prompt, courteous, and even played with my nosy dog (she likes to supervise). Turns out my AC had frozen up because it was very low on freon. He defrosted and cleaned the unit then filled it with freon. My dog welcomed the cool air again! I've used this company for rental properties at a previous job and furnace service at my home. Each time, I experienced the same prompt and courteous service. Their prices are also reasonable. I highly recommend them. read more

We are a business in Elk Grove that reached out to Excel for a quote to replace an old unit. Based on his bid, I gave him the business. After I awarded it to him he came back to tell me that a number of additional things had to be added that would cost an additional $1700!! How did he not know that a permit, etc would be required if he has so much "experience"? Regardless, he offered a very slight discount for his mistake so I asked him to please requote it so I could submit it again to my corporate office. On 5/23 he confirmed he'd requote it but I hear nothing back so on June 6 I contact him for status also reminding him again I need another ALL-IN quote to move forward - he responds another day later saying he has to call and get another quote for parts! He says he'll have a "clear answer" for me the next morning the 8th... Nothing. So I contact him again on Monday the 11th...The response I received - "Please let me know if this works, if so we're going to need a 50% deposit by tomorrow. You can pay online via QuickBooks with a card or I can pick up a check tomorrow?" ???? I STILL have not received a revised quote and he didn't follow up until I contacted him and he tells me he needs the 50% deposit the following day??? WHAT?? I reminded him that I never received revised quote yet and he's already asking for the deposit?? What is he thinking?? His response to me today - "Well unfortunately that's now how our policy is with commercial rooftops, the equipment cost more then 50% and the logistics or corridinating everything takes 1-2 weeks. Sorry we couldn't help. " Just walks away from the job! Wasting well over a month of our time!! Definitely the most unorganized and unprofessional company I've ever dealt with, I do NOT recommend them. read more

I am the third one in our group to use Excel heating and cooling at our homes. Once again Tom and his team have come thru and fixed a perplexing problem. They were very knowledgeable in working to correct the issue in a very prompt , courteous and professional manner. The price we paid seemed very fair to us. Once again they've left a satisfied customer willing to write a review -- Yes, I will happily recommend Excel Heating and Cooling for your home ! read more