Airtime Heating and Cooling / Excel Heating -
Spent 6000.00 on a furnace/air conditioner. Andrew was quick to make the deal and take our money but does not care about the customer after the fact.
Issues still remain:
* Filter rack on our furnace was installed with extremely limited access to remove/replace the air filter.
* Furnace "short cycles", and the pilot light has to be turned on/off to get it to work
* Damper on vent was never installed.
The installation initially went fine; however, after many attempts of having Andrew come back - I have given up. The last attempt went on for weeks, and he finally agreed to come out on a Friday afternoon, but had to cancel at the last minute. I left work early, and he cancelled on me 30 minutes prior the appointment, as he was too busy with other customers.
Our problems that still exist:
Filter rack - Andrew had admitted on several occasions that this should have been done differently, and took pictures. He left it that "IF" we give a good review for him and his company that he could come back in 2 weeks and fix the filter rack, and install the optional damper both at our cost. He originally quoted us approximately 400 additional dollars, but offered that if we wrote a good review that he could revise the filter rack and place the damper for 200 dollars. Well, we did write up a good review to save some money and were willing to pay 200 dollars. Although, I don't really know if barely having access to removing and replacing a furnace filter should be at our cost, we did want this to be corrected. Months have passed by and has NEVER came back to make the repairs, or adjustments which we agreed to pay.
Furnace Short cycles - Andrew's answer via email is that it probably needs a tune-up. The furnace has only has run for a few months; however I cannot get Andrew to come out.
Damper - Andrew took pictures initially and measurements and promised to come back in 2 weeks, and months have gone by and I cannot get him to some back, and we would have been more than happy to pay for this option.
- Seems to be a recurring theme? - Andrew does not support his work. I would suspect his lack of experience may be what has caused our problems. Perhaps, our job was too big, and just is unable to complete the job. He has mentioned several times that he can come out asap, but only once was an appointment able to be made and then he was too busy.
At this point, after offering to come out asap and after making an appointment which he cancelled last minute - we simply cannot trust him if he says he would come out again. He has let us down several times. Why would we think he would show up after this?
I have tried on so many occasions to call and/or email, just to Andrew come out and fix and resolve our issues. But he has not come back. He is NOT customer focused, and does NOT care about the customer!
So, any advice for potential people looking for a heating and cooling company - I would strongly suggest you look elsewhere. read more