I went in for an eye exam to get new glasses in November. The staff were all careful and friendly, and Dr. Gan was professional and friendly as always during my exam. They have a very thorough and careful process for trying on and picking glasses frames due to the pandemic, and Jason was very patient, informative, and thorough during the glasses selection and fitting process. Overall, the entire visit was a positive experience, and I would absolutely recommend this clinic to others. read more

Had some red-eye issue for two weeks, it was on and off, but didn't go away. Visited a regular family doctor last week but the prescription eye-drop ordered for me didn't do good job. Finally called Dr. Gan's office today and they arranged me an urgent visit in a hour! (Sweet!) My eyes got a close check by Dr. Gan with an equipment (rather than a quick glance) before she gave me a special eye-drop. Few hours later, my eye problem is gone! BTW, my whole family have used Dr. Gan's services for many years. Always happy about her service. She really cares about her clients and has made a great contributions to help kids with CRT in the local community. Dr. Gan is the best! read more

Been going to Dr Gan since 2008. It has been a pleasant experience so far. No overbooked appointments, no long waits for eye exams (I usually have my appointments in the morning) & the technology she uses is up to date. She has a knowledgeable staff who are very helpful. But like other reviewers have noted, there is room for improvement in training since I did have to wait a little bit because a staff member didn't know how to do a process that the doctor had requested. read more

Excel Eyecare Optometry - Nicely decorated office. - Optometrists Near Me - San Diego, California

Patient for several years - Dr. Gan is a great Optometrist but at times seems a little rushed. Office itself is clean, neat and well let with a fairly large selection of frames to choose from. The reason I can't award 5 stars is because the staff has been very much a hit or miss over the years (and at times even they seemed rushed!) I did notice a few new employees, including the young man at the front desk (name slipping my mind, started with "T" I believe) who was very friendly and knowledgeable. I had several questions about my insurance and he answered all of them in a professional manner and smiled the whole time. Perhaps he can teach the rest of the employees a thing or two. read more

My husband and I decided to try Excel Eyecare as we were looking for a new Optometrist. We were impressed. We liked the whole overall feeling in the office. Great staff all around. Dr. Gan took her time to explain and answer any questions. She and her staff were very attentive. Glad we found them! read more

Excellent staff! Excellent Dr! Great discounts! I did not know my vision plan and the wonderful lady over phone took care of me within minutes. She booked my appointments for my entire family. So pleasant and efficient. The doctor corrected my vision and took a look at my eye that had a little infection. Dr immediately prescribed an ointment and gave me a plan to cure it. She saved me a trip to my primary doctors and saved me a copay of $25. The wonderful lady helped me pick out my eyelashes and sunglasses in a breeze even with my 4 girls around me. Wonderful first time experience. I recommend this place to everyone. read more

I thought long and hard about what number of stars to give my experience with Excel Eyecare. Honestly, I didn't have one horrible experience, but there were a couple small things that weren't so great. All those small things added up to a not great experience. First thing, the girl who helped me when I first walked in was nice but she seemed overwhelmed. I got the impression she was new, and kept asking others for help on how to do things. That's fine, I know that it can be hard to learn a new job. I more felt bad that the others seemed to be chatting amongst themselves, and leaving the new girl to figure it out on her own. The girl took me back to do some tests. She did warn me that there is a test she could do that is not covered by insurance, which I appreciated. Next I went in with Dr. Gan. She does move quickly, which can be hard. What more turned me off was that she was friendly until she asked me how I found her. I explained that I pulled up my insurance and she was the nearest provider to my home. I did check Yelp before going, and she seemed to have a strong review. She seemed almost offended that was how I found her. I'm fairly new to the area, so I'm not sure how else I should have found her. Another thing I thought was odd was that after performing the typical exam, Dr. Gan passed me on to one of her girls up front to look at glasses. Typically (and I've had glasses since age 7 and have been to my fair share of appointments), you look at glasses at the end. I felt a little forced, like if I didn't pick some frames I couldn't finish my exam. I did find some new frames, but would have liked doing that part last. The final straw, and the real reason I'm writing this review, came when getting the glasses I had order. I was told it would take two weeks, which would have been last Friday, and I would be called. Shortly after leaving the office, I broke my current pair of glasses and kind of desperately needed my new pair. I called on Friday and Monday but the phone just kept ringing. On Tuesday, I stopped at a store in the same complex, and decided to pop over. The door had a sign that said the office would be closed from June 17 - 24. I found it odd that I was told two weeks, with no warning they would be closed when it would be time to pick them up. Then today, on Thursday, I called to check in since I still hadn't heard anything. When I gave my name she said she was just about to call me and let me know they were in. I drove over, and when I walked in and said my name, the two girls up front started laughing. Perhaps because they were just about to call? Because I only live five minutes away so when I said I'd be right over, I really meant it? I'm not sure why, but it was offensive. They then got another girl to help me try on my glasses. She couldn't find a case that actually fit them, so we got one that kind of worked. Don't they normally come with cases? All in all, it wasn't the best experience. read more

Excel Eyecare is not an honest business. Definitely not as how they describe on their web site, especially their CRT practice. Their office lures people in with discount on the CRT procedure and free consultation during which the receptionist conducts eye exam. They state that if the CRT procedure does not work for you during the six month treatment they will refund part of the setting fee and one hundred percent of the CRT lenses charge if they are not special ordered. However the doctor always make "special order " on your CRT lenses for $350 so that people can not get their money back if the CRT procedure does not work for them. They also do not give you the codes of the CRT lenses when they hand over the lenses to you. The code is served as the ID of each lense and can be seen with a regular magnifying glass. They can always say that the lenses are not from their shop if it does not work for you and make it very hard for you to prove that you got the lenses from them. In addtion, the doctor manipulates follow-up eye exams during the six month treatment to make people believe that the CRT procedure is working. She even claimed that she does not accept the exam result from other provider. Do not even think that you can get your money back if you find out that the procedure does not work for you during the six month treatment. This Chinese wife and husband owned business advertises heavily among local Chinese communities (Chinese student networks, Chinese magazine etc.) and has lots of Chinese customers. Somehow, unlike other Chinese owned business, there is even no receptionist who can speak Chinese at their front desk. Are there some dirty secrets about their practice they are trying to hide from their Chinese customers? What a fishy place! There is nothing transparent in their practice. This clinic should be really looked into by the insurance company and Board of Optometry. Use your own judgment and not be scammed by this greedy business. read more

Okay, so here's the deal. I've been going to Dr. Gan for almost 7 years now and I sincerely think she is a great eye doctor, however with the new improvements and changes to her clinic and staff I am doubtful I will be coming back to her. Don't get me wrong the place is beautiful (they did all sorts of renovations to the front desk and examining area) but her staff is questionable. Before, she had a really nice young asian guy doing most of the front desk work and now she has 3 women, and of these 3 women, only 1 is competent enough to deal with a large volume of customers and not get flustered. Anyways, so I got a contact and normal eye exam and ordered a new pair of frames. Originally I was going to get contacts from excel as well but i figured since I would be paying out of pocket it would be cheaper to go to Costco. But anyways, so i called in a week later and asked for my prescription and I get it back and IT IS WRONG. Not only are the dimensions wrong for the brand of contacts, but my prescription is written wrong as well! I am a -1.00 and she wrote -1.50! The lady at Costco caught it and when we tried calling them to fax the right prescription the receptionist she was talking to told her she would call her back even though she knew i had been waiting and sitting there! 10 minutes later there is still no call, so I called using my cell phone and talked to the receptionist/assistant or whatever who wrote my prescription and asked if it was legal for her to be doing that, and even though Dr. Gan signed it, why Dr. Gan would be so negligible and sign it off when it is so obviously wrong. Needless to say, I'm not going back. Dr. Gan herself is sweet and very good at what she does, but the girls in the front aggravate me to no end! read more

Great doctor and great staff. I never feel rushed to hurry up and end my appointment. She always answers all my questions (and I ask a lot of them) patiently. And they are straightforward with payment and charges. Also she never pushes a service or a more expensive option, she has the patient's interest at heart and makes sure you understand your options (I have CRT lenses that have a few different variations). I know there was some bumpiness when she updated her office and had some temps working for her while her regular person was on maternity leave -- I was just there a few months ago and it all seems to have been resolved, the staff was knowledgeable and things were running like clockwork. read more

Hi Dr. Gan!!! I just have to say, Dr. Gan is an amazing optometrist and person. I have to admit this was not my first place of choice only because the other four places I called were unable to fit me in for another week and FYI, Dr. Gan's office was actually a better deal price wise than the other offices (Costco being one of them). Thank god those other offices were too busy because now I feel like I've found a permanent optometrist that I can go to. I would normally go to Orange County for my appointment but not anymore. Dr. Gan and her amazing staff personally emailed me back to inform me on appointment times and prices and I immediately made my appointment with no problem at all. As a new patient and (the fact that I haven't had an exam in a while....oops) I had a comprehensive exam which covered all the basic aspects you can think of (vision test, puff of air test that makes you flinch every single time, glaucoma testing, checking the overall health of your eyes, etc... Please excuse my lack of knowledge/terminology regarding all of this but all you need to know is that everything is done to make sure you get the vision and health of your eyes taken care of without any hassle. As the exam begins Dr. Gan introduces herself and instead of getting straight to your eyes and all that good stuff, she takes the time to get to know you. You can be a great optometrist and go to the best school to obtain that doctorate degree but Dr. Gan is more than just your optometrist. She is a great and wonderful person. A lot of patients can be extremely nervous when going into a doctors office but I can tell you, she is very nice and easy to talk to. And what a small world, some of her family members are patients at the dental office I work at. Overall I am extremely satisfied with my experience @ Excel Eyecare. The professionalism coming from Dr. Gan and the staff working today was exactly what every office should have. I was never pressured to do this or that and Dr. Gan even explained to me that I should shop around to see where I should purchase my contact lenses and not just simply feel like you need to buy them here. I really appreciate people like that but knowing me I'm probably going to be lazy to shop around and just purchase my contact lenses from her office. Starting July 7th, they said the prices would be the same everywhere so if that's the case I'd rather give my money to Dr. Gan. Costco has taken too much of my money anyways. The prices for contact lenses were not bad at all, not sure about eyeglasses but I feel like I may just purchase my eye glasses here in the future. I didn't take the time to look but they do have a wide array of glasses to choose from. Thanks again to the Dr. Gan and her staff today for a pleasant experience. I don't normally give 5 stars on yelp so take this review seriously and if you are deciding on which optometry office to go to, make an appointment and experience their great service first hand. You should always avoid places like Walmart, Costco and all those other big and well known stores and try out some local offices because they usually provide better service anyhow. I can't say this enough but THANK YOU DR. GAN! read more

I am updating this review because of the professional way Dr Gan swiftly handled the situation. Even though I was rather upset by preceding events, I do feel everyone took responsibility and made things right. It is very rare when you see an office step up and do everything they can to insure you come back as a well satisfied customer in the future. I really do appreciate it. Thank you. read more

I have been going to see Dr. Gan for about 6 years. She and her staff have always been great. The staff is always very courteous and I never feel rushed in her office. The great thing about her office too is that when they mail you your contacts, they include all the rebate paperwork and receipts that you will need to submit. Dr. Gan also submits the necessary paperwork because I am so near sighted to get me medically necessary contact lenses that no one told me about previously. I will definitely be taking my children to her for CRT too since with my history of being severely near sighted, they will likely be near sighted too. Her equipment also seems very new and advanced. read more

Though I'm not currently a patient I wanted to just take a second to compliment Travis at the front desk. I came in on a busy Saturday to inquire about setting up an appointment. Travis greeted me when I walked in the door and asked how he could help me. I told him I wanted to be seen by the doctor and gave him my insurance information. Unfortunately they do not take my insurance and appear to be on the provider list in error. He apologized profusely (even though it's not his fault.) I was a little bummed because this office is right up the street from my house but I wasn't upset at all. Travis went the extra mile and pulled up their website to find providers in the area who did take my insurance and even offered to call some of them to verify and schedule the appointment for me himself. Again, its a busy day and I'm not even a patient there but this young man went above and beyond to help me find a doctor when he didn't have to. Before I left he apologized once again and gave me his business card and told me if I needed any more assistance to give him a call and he would be happy to help. With service like this, I have to assume this place is amazing! I'm considering switching to this office and paying cash because that's how great of an impression I got. Thank you Travis for being incredibly kind and professional! read more

Super nice, on time, and they don't dilate your eyes they use a machine like a camera flash instead!

Dr. Gan and her team are fantastic. They have been providing my family with exceptional care for over 10 years. They use state of the art equipment in combination with wonderful service. I highly recommend Dr. Gan!! read more

For the three years that I've been going here, I've always been satisfied with the service given to me by the staff and especially Dr. Gan. She is very knowledgeable, professional, and the most delightful person you'll ever meet. I would highly recommend this place to anyone looking for a new optometry! read more

I recently moved to San Diego and stumbled upon Excel Eyecare. I havent had insurance for a few years so i didnt think i could afford new glasses, but their prices were very affordable, so i gave it a shot. Dr. Gan was nice and she was very professional. From when i walked in to when i got my new glasses, the service was great. They even called to check if the glasses were still working out 3 weeks later. The best part is I can see better now! I recommend you make an apt with Dr. Gan and her great staff today! read more

I have enjoyed the eye care service provided from Dr. Gan's office very much the last several years. Dr. Gan and her assistants carefully examine my eyes and give critical analysis my eye exam results. Dr. Gan has always been giving me excellent advice to take care of my eyes and give prescriptions to me carefully. Dr. Gan's assistants can always remember to follow up on pending items that I used to have with the clinic. The service is very reliable and with high standards. read more

I had an excellent experience with Dr Gan and her staff at Excel Eyecare. Dr. Gan is very patient and she is an effective listener. I tried contacts for the first time and after the first week Dr Gan and I decided that contacts were not the optimal solution for my vision issues. We decided to order prescription reading glasses and long distance sunglasses. The staff is very friendly and responsive to the needs of their patients. Obtaining an appointment with Dr Gan was quick and convenient. read more

I have only been coming to Dr Gan for a year and each time I come is a different experience and I have mixed feelings, but what I don't have mixed feelings on is Dr Gan herself. She is a wonderful optometrist and she is very thorough. I am the type of person where I like to ask questions and fully understand what is going on and Dr Gan is very patient and kind and always answers them thoroughly. Also, she listens to feedback. I have had some issues with her past staff members and she is surprised when I told her and addresses them and fixes the issue ASAP which is very refreshing! I never have to wait very long but definitely make an appointment because I waited over an hour as a walk-in once because she does get busy in the afternoons, but when I make an morning appointment i never wait more than a few minutes :) My family does have a family optometrist but I choose to come to Dr Gan! The only reason this is not a 5 is because a few of the staff members her make me very uncomfortable the way they speak to you but with my last visit I think the team has a lot of new hires or return of old ones, so we will see. :) read more

Our family has been using Excel Eye care for the last 3 years. We have been very satisfied with the level of service from the staff and Dr. Gan is very nice and she takes the time to explain what changes have been happening with our eyes. We hare happy that we have found an Optometrists that also takes the time to thoroughly answer all of our questions. Their office is clean and well laid out and they have a nice selection of different brands of glasses. The staff is very helpful with selection of glasses and they will pull glasses for you based on your preferences or you are welcome to look on your own. If you haven't tried Excel Eye Care I would recommend them! read more

I have been coming to Dr. Gan for 10 years and I have always received the best service. She has always been extremely helpful, caring, and attentive to all my needs. I have had really terrible vision from a very young age and she was really helpful and went really out of her way to help my eyes to the best of her ability/ to prevent them from getting worse. Although I have been attending college in LA for the past years, I always come back home to get my eyes checked with Dr. Gan. I recently made an appointment to get new glasses and her assistants (shout out to Kim!) were really awesome and accommodating. You will definitely be receiving the best service here in terms of pricing, quality, and staff! read more

The doctor here is true professional and very talented. I had some service issues with the staff and Dr.Gan reached out to me personally and corrected the matter. I really appreciate her work. Have been here several times. read more

Dr. Michelle Gan, did an amazing job. Other than the cost it was overall a great experience. Cost-wise though no matter what optometrist you go to you will pay quite a bit for the frames and extras. Thank goodness I have insurance! Regardless, the staff and the Doctor, Michelle Gan, were pleasant and helpful! Happy with the service and selection! read more

First timer. Chose this place because it was very close to home. Good optometrist. My whole appointment took less than 30 minutes total, for routine eye exam, which was very good. I give it 4-stars because my last optometrist was better for me, though he is too far now that I've moved. read more

I have been Dr. Gan for over 5 years and will continue to use her as my optometrist for life. Her front office staff is helpful beyond measure and kind. The in-office lab is fast, efficient and painless. Dr. Gan is genuine, compassionate, helpful, a wonderful listener and very accommodating. She has a great reputation and everyone loves her! I would recommend Dr. Gan to anyone without hesitation. read more

Thank you Dr. Gan for making things right and finding my original contacts.

My family have been seeing Dr. Gan since we moved to San Diego three years ago. She is kind and patient when I have questions during check-ups. Her store is conveniently located, and the glasses/frames in her store have good quality and reasonable prices. What motivated me to write this review is my recent experience with Dr. Gan. One day in middle October, I suddenly had a severe eyes pain. The eyes were red and dry, and I couldn't even open my eyes when the ambient light is bright. I called Dr. Gan's office, and she managed to fit me in her schedule even though it was fully packed. She carefully checked my eyes and the anti-inflammation eye drops she gave was very effective. The symptoms relieved the next day and I was back to work on the third day. I truly appreciate the urgent care she gave under my circumstance, and I am now recommending Dr. Gan to all my friends. read more

Dr. Gan and her staff were great! Everything was done efficiently, professionally, and everyone was friendly. Contacts are affordable if you get them through their office. I can't comment on their frames selection as I was only there for contact lenses, but a cursory overview showed a pretty good selection. As a first time patient, I'm satisfied with my choice of optometrist. read more

Dr. Gan and Team provide excellent, friendly, and personal eye health care and definitely recommended by my family!

I have been coming to see Dr.Gan before she opened her own practice, for about 12 years. She is the only Dr. At her practice so please be patient when waiting to see her. The office can get very busy and sometimes you will have to wait some time (more than you would like) to be attended to, know that they are doing their best. You would like the same attention if they were serving you. I have been wearing contacts for 20 years and she always makes sure she recommends the best type of contacts for my vision. Always gives me a trial pair and great deals on my contacts. My prescription is high so they can be costly. When I buy my name brand sunglasses there she even gives me 20% off. She is very accommodating , friendly and knowledgeable. I refer all my friends and family with vision needs to her. Honestly, the best in the industry! ! read more

Dr. Baha was beyond nice, informative, and caring!! My appointment didn't feel rushed at all. It was my first ever eye appointment - and she took great care in explaining everything. I left feeling comfortable with everything. Thank you!! read more

If you are looking for an eye care specialist this is the one to pick. They have the friendliest staff and very knowledgeable. Dr Gan does a very thorough job and gives you the best options for your needs. I would highly recommend Excel Eyecare!!! Steve read more

My daughter had an appointment with Dr. Baha a couple weeks ago. She was so great! She made my daughter feel comfortable and explained everything she was doing. After the exam Kristina helped my daughter pick out her first pair of glasses. She was so sweet with my daughter and helped her pick out an adorable pair. She was amazing! We will definitely be back! We picked up her glasses yesterday and she loves how great they look and that she can see better now read more

Dr. Michelle Gan is a great doctor and she has nice people to work with in the front office. I went to have new lenses and a new prescription for my glasses. My eye exam was very thorough and her staff was able to get my prescription filled quickly for an upcoming business trip. read more

It has been a pleasure to work with Dr. Gan and all of her staff. However, I want to give special recognition to Angie who is extremely knowledgeable, personable, and patient. She has gone out of her way to make sure that I chose the best lens and frame for my visual needs and even special ordered some frames for me when they did not have the right size or color in their office. I cannot say enough about the customer service she provided. Excel Optometry certainly lives up to it's name with staff such as Angie. read more

Dr. Gan has been our families eye doctor for over 5 years. She is very professional, nice and patient. We are always very happy with the choice/quality of glasses. Her new staff are also very friendly and smart. The lady understands my requirement quickly, make it a lot easy for me to make the appointment. Nothing to complain, so i want to give 5 star! read more

I just had my first visit and will definitely be going back. The entire office staff was courteous and friendly and went above and beyond in their patience answering all of my complicated insurance questions. The doctor was friendly and patient and answered all my questions in a way that showed me she really cares about her profession, and it's not just a job to her. The exam was very interesting and thorough-I realize now just how much Walmart doesn't do! She had me stick around after my contacts were in and actually did an exam to see if they fit...she didn't just go on my comfort alone. They didn't seem to mind that I chose to fill my Rx at Costco- they agreed that cheaper is cheaper. Oh and a big indicator to me of good customer service? They laughed at all of my nervous jokes and always responded to my endless chatter. I felt like I mattered. read more

Normally dreading going to see an eye doctor, I did not mind my experience at Excel Eyecare. The staff was very friendly, and Dr. Gan was not only very kind but worked efficiently. She even helped me to lower my copay as I was going in for more of a medical reason than reasons involving the correction of my eyesight. She was very friendly and made me feel more at ease with a light sense of humor. read more