On May 3rd my dryer went out. I called Excel Appliance Service and Dennis E Newberry answered. He asked the make and model and of my appliance and informed me that he could be over shortly to repair the dryer. Mr Newberry arrived at 1:00pm and he quickly deduced the issue as being the heating element. With surgical precision he took apart the dryer, explaining the whole time why and what he was doing. He took great care in examining the parts and making sure they were clean before putting them back. Mr Newberry, then tested the dryer and gave it a thumbs up! And we were good to go. read more

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Dennis is fantastic. Was able to fix my LG washer same day for a very reasonable price. Will never use anyone else for washer / dryer repair. read more

Dennis was recommended to me by a friend and neighbor when I was searching for someone to install a new range hood. Although Dennis specializes in appliance repair, he agreed to come and install my hood. He is a joy to work with: friendly, professional, highly-skilled, and is very highly recommended! read more

Our oven started to recently not heat up at all. We can smell the gas, but there was no flame. As usual, I searched on Yelp for a local business with good reviews and I came across Excel Appliance Service. When I called them, Dennis (the owner) picked up right away and actually had availability to stop by our place after work. Dennis was very friendly and eager to serve, and very knowledgeable. Not only did he show up earlier than planned, but he also had the part that needed replacing (the lighting element) and within a few mins, our oven was working right again. I highly recommend Excel Appliance Service for any and all of your appliance needs! read more

Fast and honest! Very good communication and depth of knowledge Will definitely recommend! read more

The customer service experience was outstanding. Dennis was honest about the washer and dryer. He provided clear and thorough information.

Prompt and friendly service, able to repair our aging washing machine which others wouldn't.

I needed my dryer hose replaced. Found Excel by searching online and reading their excellent reviews. Called Dennis while he was on another appointment. Although he had other calls to make, he was able to schedule me for the same day and replace the torn hose. Excel is very reasonable priced and very professional. I would not hesitate to use them again. Fred Gaithersburg, MD read more

Excel Appliance Repair exceeded my expectations. Dennis answered my call, scheduled the appointment, showed up in the time window promised, disassembled and diagnosed the LG dryer, had the part on his truck, and replaced and reassembled the dryer in an amazing time. The dryer now works as well as new. Dennis is knowledgeable, professional, and now my go-to appliance repair person. read more

What a great company! They were able to come out within a few days to look at my dryer and within 10 minutes of arriving (they called when they were on the way and were on time) found the problem. About 30 minutes later, it was fixed! Our service technician even asked for a vacuum so he could clean everything while the dryer was apart. I was truly impressed! The cost for the service call and the repair was about $160. Well worth it! I will call Excel any time I need an appliance repaired! read more

Needed to have the heater replaced in a bathroom fan/heater combo. Wasn't sure who to call but started with Dennis. And he came through yet again. Timely, experienced, thoughtful, and affordable. Definitely recommend Excel Appliance Services and Dennis. read more

Definitely call Excel! I called a different service intially and was quoted over $1100 to fix an electrical panel for my Zephyr hood. I thought that sounded very high so I reached out to Zephyr and they recommended Excel. I was able to get a technician out quickly and it was only a faulty switch and new bracket needed for $173 total. Ask for Dennis- he is honest and goes out of his way to help. I'm so glad that I called Excel. read more

Dennis was great! It's always so nice when you find an honest, qualified company and contractor - it doesn't happen often. We had a great experience with Dennis - he provided the most reasonable estimate to replace our front loading washer drum and went with him based on the great yelp reviews. He came the next day, replaced the drum, cleaned out the gunk underneath the old one, and gave us really good advice on things we can do to keep the washer clean such as cleaning the dispenser. On the same visit, we asked him to look at our oven that stopped warming. He quickly diagnosed the issue as an igniter problem, had the part on hand and fixed that for us on the same trip! Super friendly, awesome service, and very good value for the service. Highly recommend and will use him again in an instant! read more

Called this morning for dishwasher repair and was expecting a day or so turn around. Not the case. Dennis came out within the hour and was able to assist in repairing my dishwasher. Very friendly and provided quick service! read more

Super quick and easy next day service for my refrigerator's ice maker. Ramon was very professional and friendly. He actually explained some features that I wasn't aware of. I called a few places and they are priced very reasonably. It took only about 15 for the repair! read more

I rarely need repairs in my home as my husband is very handy, but when he got injured and our washer broke I had no choice but to look for a decent repair company. Dennis of Excel appliance repair came over and was able to find the issue right away and even had the needed part in his truck, he proceeded to fix the washer and was done in less than an hour. The total price was reasonable and I was very pleased. I will definitely recommend Dennis and Excel appliance repair to my friends and neighbors. read more

We've used excel twice and it's always a pleasure. Fast, efficient, drama free. Reasonably priced too. Thanks!

After having a tech in my home to tell me I needed to fix the fuse in my Bosch microwave, the insurance company could not find the parts and therefore issued a replacement. Once I could finally get a new microwave delivered and the company back out to install it, he realized it was just an issue with the plug being in the oven unit below it. I paid him another $100 to 're-plug' it in, and now my oven makes a crazy loud noise! Jen, the owner of the company, did not want to send someone out to look at it without me paying another service fee and didn't even discuss how to satisfy her customer. I would never do business with this company!!!! First they didn't know what was wrong with it and then broke my oven!!! read more

Dennis answered my call on the first ring and was able to come the next day to fix my LG dryer. his quote was so reasonable i didn't bother calling around. based on what i told him he gave me a price for that, which was also reasonable. when he came over, not only was he punctual but very efficient. with a deep cleaning and no new parts he had my dryer purring like a kitten and all it cost was the service call fee. Dennis is a hard working, honest businessman which i find to be the rare exception not the norm. i highly recommend using him ! read more

I recommend Dennis Newberry Excel who fixed my washer. I called late afternoon and he arrived the next morning. He was prompt, courteous, found the problem quickly and had the part to make the repair in little time. He was covid-prepared: used mask, hand sanitizer, kept social distance, entered by basement. Reasonable cost. He is self-employed so he stands behind his work. I would call him again. read more

Mr. Newbberry, according to him, was unable to get a part from LG to fix the problem we had with the Washing Machine. He promised to call us back each time i talked with him, but I had to call him at least 3 days after he said he was going to call us. Finally after calling him for 20 days straight, he finally answered his phone and told me LG doesn't have the part to fix my machine. He then told me he would find out the latest incarnation of our model and would find us a wholesale price for the machine (as a way to compensate us for his lack of follow up). After waiting three weeks, I got ahold of him, but he had neither the model number nor could offer us a discounted price. After he promised to call us back the next day, which he didn't, I contacted him 3 days later. I left a message and then (and only then) did he call me back with an updated model number. Personally, I wouldn't even give this man or company a star since the only did was take $95 to do a diagnostic of my washer and then failed to follow thru on fixing the problem. He is the official representative for LG to fix their appliances and he was/is incapable of doing so. read more

I have used Dennis twice to repair our LG washing machine. Always efficient and fair. Very responsive and came the same day. While he wasn't able to repair our washing machine this time, he gave a fair and (what I felt was an) honest answer to the condition of our machine. I trust his opinion and wouldn't go anywhere else for repairs! read more

Our LG washing machine broke in the middle of a wash cycle. My friend recommended Excel Appliance Service. I was so pleased that he was able to come out the same day I called. He had the needed part and was able to fix our washing machine. What would have been a very inconvenient situation turned out to be no big deal, and not a big expense, thanks to Dennis! read more

Totally unreliable. Repair went O.K. but could not give me a copy of the invoice right of way only a promise that he will email it to me. After two weeks a three phone calls, I am still waiting for it. Jozef Plachy read more

Unfortunately, I would not use Excel again nor could I recommend them. I called because the front panel on our refrigerator was not working - no ice, no water, no lights. Dennis arrived and spent 5-10 minutes struggling to get the front panel off. I was certain he was going to crack or break it. When he finally got it off, the panel actually started working. He said there must be a bad connection in the wiring. After fumbling around with the wiring for 10-15 minutes he said it needed a new control panel ($225+). I declined as the panel was working fine and it was clearly a wiring issue. $125 for the service call from a guy who basically did what I could have done, except I don't claim to be an appliance repair expert. read more

Dennis Newberry has no idea how to run a business. He charged us $95 to come LOOK at our defective dishwasher racks (not fix or replace... just LOOK). He was supposed to submit the report to LG Appliances and HomeDepot but never did. They have nothing in their files. That was 3.5 months ago. He won't answer his phone or return our messages. He's a scammer. AVOID USING HIM. read more

I called this morning to scheduling an appointment to repair our LG washing machine. I was expecting to set up the appointment for later in the week but Dennis had the parts on hand and fit us into his schedule coming out at 5:30pm to replace the parts. Great service and friendly. read more

Dennis came and fixed my LG washing machine. He was responsive, came quickly, solved the problem and there was no hassle with my warranty.

Dennis just came out on short notice to fix my LG washing machine. He was honest and worked hard to get the job done right. I highly recommend him. He offered advice on another appliance and saved me a call to the manufacturer with his helpful tips. read more

Dennis was great. Had a problem with the dryer. Called late afternoon and he scheduled my repair for the next morning. He arrived promptly and was very courteous. He diagnosed the problem and repaired it. The fee for his services was very fair. I highly recommend Excel Appliance Service. read more

do not use this company for any repairs/service, especailly if you have appliances done throught your warranty company.

I have an LG Washer Dryer. There are only 3 companies certified to do repairs in the area and this one could come in the quickest so I thought why not. Since then I have spent upwards of 900 dollars in repairs and my unit is still not fixed. It became clear the third or fourth time he came out he was just guessing what the problem is. He told me he could return some of the parts that were fine after he put them in and has also stopped responding. I am in the process of reporting him to the better business bureau now. read more

My refrigerator went out - made an clicking sound and wasn't cold. After calling several places with no response, Dennis returned my call and said he could be there around noon the next day. My doorbell rang at 9 AM - it was Dennis. What a surprise - a repairman that actually came early. It was a most pleasant experience - he was professional and was able to fix the problem. We will certainly use him again. read more

Dennis is awesome. He is honest, responsive, friendly and totally competent. After having a horrible time with another appliance repair company that was the complete opposite, Dennis came and diagnosed our problem quickly and helped us figure out what to do. His fees are reasonable and he really knows what he is doing. He also took my calls himself (!) and squeezed us in last minute. Really an great experience, can't recommend higher. read more