I was a customer for over a decade. I cannot describe my disappointment when I learned that they…read morerepiped two bathrooms in my home with galvanized pipe. I I tried to contact them for the workmanship warranty. The has since company sold to a new owner. They refused to honor the warranty. Instead, they offered to send someone out for a quote...

THIS IS AN AWFUL COMPANY. I needed a leaky outdoor faucet replaced in Jan 2024. The pleasant and…read moreprofessional plumber told me it would cost $970 dollars. My wife is in Hospice care and I am 73 years old. I accepted the estimate thinking that it must be a complicated job. I also didn't want to have a parade of plumbers inspecting the problem to get multiple quotes. I also feared the pipes could burst soon, so I felt a sense of urgency. But I accepted the estimate. One hour and 15 minutes into the job, the plumber told me the job was done. I was surprised and angry. I asked him if they always charge $600 PER HOUR ( I included some travel time in the calculation).. He told me he doesn't set the prices. I called the company told them my thoughts on pricing and asked for the owner to call me as I didn't want to blindside him with a bad review. He/ she never called back. This is the first negative review I have ever written and do not do it lightly. DO NOT US THEM IF YOU WANT A FAIR PRICE.

Just bought a house in Aurora area and it needs more work than I am able to wrap my head around…read more Mike and his team are a sweet sigh of relief. When the owner Mike came out to give a free quote he was very thorough and addressed all my concerns. It honestly seemed like I was dealing with a friend. A very professional friend but that feeling of trust came so natural. He gave really fair quotes and I will definitely be using this company as my family plumber!! Would recommend to anyone! Seriously. Mike and his team replaced our tank water heater with a tankless water heater. They only use the best and highest BTU tankless water heaters. When we had a fluke happen with cold water that just shot out when we used the shower and washer at the same time mike answered right away and took the time to ask questions and let me know what was going on. Turns out this old house keeps giving headaches but luckily I have someone trustworthy to run things by. Seriously don't hesitate, go with this company. It even has it in the name. 5 stars through and through.

Always on time! Job is done quickly and precisely. Repaired a drain and the cost came under the…read morebid. Thank you, Mike!!

Have had a great experience working with Joshua, the owner and master plumber of Nxt Gen. I…read morestarted off needing some basic repair/maintenance for a hot water tank but was impressed with his work ethic and knowledge so I decided to do a few more optional projects that I had been considering but never got around to. Joshua was easy to work with and bounce ideas off and he was communicative throughout the whole process. He recommended solutions that he uses himself in his own house and was able to share details about what to expect and I am very happy with the results. Very respectful of our house and cleaned up after himself. I wasn't fully satisfied with previous companies I've used and I was hesitant at first to contact Nxt Gen because there were no approved Yelp reviews, but the hidden reviews were all positive and correct.

Excellent, great, superb, outstanding. .... Late in the evening we had a plumbing emergency. Our…read morebasement had water underneath the carpet. We contacted "Big Apple Plumbing LLC, " and Jason the owner arrived immediately. He wasted no time to get to our home. His professionalism, politeness, and patience made a stressful situation much easier". His knowledge and quick diagnose fixed the problem quickly. We're so very grateful. His cost was much lower than the other plumbing company's we had contacted at that hour in the evening. I highly recommend "Big Apple Plumbing LLC". Jason, Thank You.

Needed repair on my Navien tankless combi boiler water heater (a bit of a specialty task / need). I…read moreconsulted Navien's website first for service providers (they were not listed there), but consulted BBB(Better Business Bureau) and did a quote request (the request went out to a number of companies) Based on my (detailed) request, I would have appreciated if they said they don't specialize in this work, however they were did schedule a consult quickly. The tech that came out, while punctual and respectful, didn't appear to focus on and provide a suitable solution for my specific needs (I was quoted for a replacement of the pressure release valve - something outside the water heater that was making noises / having the issue). After getting advice from others, I would have had to spend more time and money as the pressure release valve would not have solved the issue. Quick response and quote, but not really what I was specifically looking / needing. Not to say I wouldn't consult them in the future for other, more general repair needs.

We recently renovated our kitchen and during that time had four different leaks pop up during and…read moreafter our move-in. The plumbing company used by the kitchen contractor left us with multiple messes and water in the basement. It came down to poorly done work and when they would come to address it, their demeanor was brash, they took very little accountability, and didn't fix their own problems caused. When Sean came in, he assessed the situation with a calm and confident demeanor, and bailed us out of the prior plumber's mistakes. He took his time--not just with the work, but with us. He explained everything clearly, answered all our questions patiently, and never made us feel rushed or talked down to. As new homeowners, that meant the world. Not only did he fix the immediate problems, but he also took the initiative to help us with other plumbing-related concerns around the house. He offered insight and solutions without ever pressuring us to act immediately. One major example: he's been helping us thoughtfully plan a laundry room renovation. His advice has been grounded in doing things the right way, not the quick way. He hasn't rushed us but allowed for us to think through what we want in the long term and how we can get there. What really sets Sean apart is his genuine care. He's connected us with other trustworthy professionals--electricians, drywall pros--people he personally vouches for, which is gold when you're navigating home projects as a new homeowner. His professionalism, transparency, and kindness have stood in stark contrast to many of the subpar contractors we've unfortunately had to deal with during this renovation. In short, Sean is a 10/10. We trust him fully and feel incredibly lucky to have found him. Highly recommend.

Sean is awesome - fair prices, communicative and prompt, explains options and what is he doing, and…read morefollows through. We had Sean come primarily for a boiler service, but he did a couple other small plumbing things around the house while here as well. We'll definitely be using Urban Plumbing Solutions the next time we need something done.

Gerald installed a new water heater for me and he did a great job. He was on time, finished…read morequickly and did a fantastic job. I highly recommend him.

Seriously The worst plumbing service I have ever experienced. Said that my water pressure was at 95…read morebut stupidly left the pressure gauge on the faucet. It actually read 45. Do you think they wanted extra business at my expense? Damn right they did. I would never use them again.

These guys saved me from a disaster on Thanksgiving weekend! My septic pipe to the street backed up…read moreand sewage started to flood our basement (where we have two carpeted rooms!). AYSPC was able to sneak me in within HOURS of calling and they helped stop the flooding from destroying the entire basement/ carpet/ drywall. Best of all, even in that last minute scenario, everything was reasonably priced and everyone was very friendly and helpful. I would call them again in a second!

This plumber is unreliable and dishonest. They haven't returned a deposit for services not rendered…read moreand they never showed up when they said they would.

THE BEST!!! How can I convince everyone reading this to use this group of people and company Rooter…read moreGuys? Let's start from the beginning. -- I got the pleasure of first meeting Jeff who came out to do an estimate. Jeff had this genuine confidence about his experience, his team and his company (which was really nice since my 1940s home had a lot of plumbing issues. Essentially we needed everything replaced!). On top of that, he and his team gave me an estimate that was beyond competitive. Rooter Guys truly want to help their customers and not take all the money since they understand house projects and repairs are a huge headache physically and financially. Next he brings out the team Lead Jacob (this guys KNOWS his stuff and years of experience), amazing Cody, and awesome Austin to get another eye over on what their going to do like double checking their work. All three of the workers were also very kind and helpful if I had any questions or concerns. They even would go out of their way to show me pieces that they needed to repair, educate me on what to look out for or what pipes are which, levers, etc. Rooter Guys even found a blocked ground pipe that was so important to replace so that our basement/foundation would not die from water damage. I had so much anxiety because I was thinking "Oh great. Another expensive bill!!" But no, THEY TOOK CARE OF ME! They were efficient and clean in their work. They communicated and educated every step of the way. They were so professional and nice at the same time. They are licensed and have a warranty. I will 100% recommend to others and use them again in the future. I like them so much that they are invited to my house warming party. :) Again, Rooter Guys are the best. The end.

RooterGuy ( Jacop & Cody) to the rescue! We did an addition to our home 20yrs ago. We are using a…read morehot water heater for our radiant heating system. After using RooterGuy to fix a busted pipe, we were happy to use them to replace our broken water heater. Jacop & Cody were the two technicians that came to help us. Both of them were very knowledgeable on fixing the Antiquated system! They were very respectful and polite answering my questions making me feel included. They were not offended by me covering the work area. They were very neat, clean & timely in what appeared to be a very complicated job. I have already referred them to a very close friend!!