Great company very reliable! They always send out an email letting you know if pickup day is changed due to holiday.

I would highly suggest going with another company as this company prebills you for quarterly services and when you move, they DO NOT refund the overage. Also, they will charge you a $20 fee that they will not take from the overage. This makes no sense and it's unfair. read more

They pick the trash up in a timely fashion ad they communicate well when trash pick up days change.

Great services. I had a couple of mattresses that I needed to get rid of they offer those services at a reasonable price. And cheaper then haulaway companies. read more

I had Evergreen Disposal Services for over 7 years. Throughout the course of having them, trash picked up went from 2 days a week to one day a week which is fine. However the prices kept going up and the service got worst. There were times where my house was completely skipped but my neighbors would have been serviced. There is a transfer waste station 5 minutes down the road from where I live. It just makes sense to save the money and take the trash myself. read more

Never give anyone 5star but their service is very good and timely aaaaaaaaaaaaaaaaaaaa

They come as scheduled. I've only experienced one time no show. I haven't experienced it since then.

If I could give ZERO stars I definitely would. For the first two years, this was a fairly good service, except they occasionally missed my pickup, even though the truck was on my street. (I saw it several times from my window). Then something change this past year, and about 75% of the time, they miss my pickup...and refuse to credit me. I called to cancel, and they have failed to pickup their can three weeks in a row. This is a HORRIBLE waste disposal company. Avoid at all costs. The other company, their competition is more expensive, but at least they pick up the trash. I will take it to the dump myself rather than use this company... read more

Started this service a couple of months ago and they have missed countless pick ups!! When we call they try to say it is due to our location, but they dropped off the bin and have no problem finding us on weeks they do pick it up! It is getting to the point where we might cancel the service. It is not worth the money when we do not get serviced every week. - in southern maryland read more

Everygreen seems like a pretty good company. I wish they had cheaper services for people who are on disability and fixed incomes. Also not charge so much to pick up bulk trash. read more

Cost plus reliability are your biggest strong points. I am happy with the service. Keep up the good work.

Staff that service my neighborhood are polite and friendly, always have a smile, and give tips on how to keep the animals away !

Taking advantage of a disabled elderly person. Didn't pick up trash for months and are refusing to give a refund because we didn't cancel in a timely manner. Customer service is horrible....you are lucky if you can get anyone to even answer the phone. When you finally get a complaint through, they call you on a restricted number. Worst trash company ever....you literally have one job....to pick up trash and you can't even do that! read more

Evergreen Disposal Services - A reputable business does not call you from a restricted number! - Utilities Near Me - Ashburn, Virginia

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I love Evergreen Disposal! I have had their service since 2014 and they never miss a day! They are professional and friendly! I appreciate all that you do! read more

Had a great starting rate. Picks up when scheduled. Driver's seem friendly. Would recommend to a friend.

Customer service is rude on the phone and sale representatives are harassing people non-stop. You don't knock on someone's door 5 times in 3 days. That's how you're NOT getting business. read more

trash service is great. but the constant rate increases have made service extremely expensive now.

As an update to my earlier review: We ended our service with Evergreen in July. We were instructed to leave our empty bins out for collection on a specific date. The trash bin was collected 3 days after it was supposed to be (naturally), but the recycling bin was not because, of course, they hadn't actually emptied our recycling for several weeks. We ended up borrowing a relative's truck to empty the recycling at the dump ourselves so that this ridiculous company would come get our bin and process our refund for the upcoming service quarter. It has been 19 days so far that our recycling bin has been sitting at the end of our driveway, irritating our neighbors, and Evergreen still hasn't picked it up and given us our refund. I've called 2-3 times every week and have gotten the same answer every time: "I'm putting in a work order and it will be picked up tomorrow." 19 days. Zero way to contact anyone else or file a complaint, and at this point I'm suspecting that they're dragging their feet so that they can tell us we're not getting our refund. Don't let yourself get scammed like we have been. read more

Poor in terms of reliability, leave trash cans in middle of the driveway or street. Miss pick ups often

Evergreen Disposal Services is the worst trash company. They damage your trash can because they slam the can on the ground after they empty it, and they bang it against the truck when they are emptying it in the back of the truck. When you contact the company to make a complaint, they say it's nothing they can do about it. They leave trash in the can and in the street. They are rude, and they leave the can in the street and block your mailbox. When you ask them to please not block your mailbox because the mailman will not deliver your mail. They continue to do it anyway. You call the company, and they do nothing about it. There is a hole in the bottom of my trash can, and on the top, the handle is broken. Complaints to the company do nothing they say they are not responsible for damage to your trash can. My neighbors and I are meeting with the HOA about the issues. We are looking for another company. Beware, the company does not care about their customers or the companys' reputation. They are too expensive to give such poor service. If I could leave zero stars, I would. The reviews should have an option not to leave any stars. That option would be utilized by many people leaving reviews, and it would be greatly appreciated. read more

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My pickup days are Tuesday and Thursdays , on Tuesday they arrived at 7PM and threw my trashcan down on driveway. They did not arrive Thursday and still have not 2 days later. Tried to call them and the phone is non stop busy and today is a recording saying they're closed. Going to cancel my service as soon as they answer the phone. read more

Evergreen Disposal Services - How they left my trash can - Utilities Near Me - Ashburn, Virginia

I have used Evergreen for past couple years and the service has been incredible. I have never had an issue with customer service and their drivers are a great group of people. Whenever I have contacted them with questions or request a special trash pickup they're always responsive and on time. read more

DO NOT SIGN UP FOR THIS TRASH!!! On May 28 a sales rep came to our neighborhood extolling the virtues of Evergreen's excellent service while noting that many of my neighbors were dissatisfied with current services provided by another company. I requested information & a contract to review. I did not commit to anything. Patrick said he needed my permission to send this information to me & handed me his tablet for my signature. The screen was blank (BIG red flag right there) & I know I shouldn't have signed anything I couldn't see so that's my stupid. Received a contract for review and low & behold I had signed it without ever getting to read it. Deadline to cancel was June 4. That day I sent an email to Evergreen asking for clarification of some unclear wording on the contract. No response. Then on July 2 I got a bill for services. Called "customer service" and I use that word very loosely . Spoke with "Susan" who quickly demonstrated her complete lack of people skills. She said she was very surprised that I had not read the contract as expected and wanted to know why I hadn't done that. The only way to avoid a bill for service I didn't want and didn't know I signed up for is to pay a $75 cancellation fee or (a) prove that service was not provided in a timely manner. She said all trucks are GPS-equipped and they know where each truck is at any given moment, meaning there was zero chance I could prove anything or (b) let them know I'm moving AND PROVIDE PROOF of my move. I guess that would be a bill of sale for my home, a loan application for a new home or proof of admission to a nursing home???. We went back and forth for about 10 minutes until I could no longer tolerate her rudeness, general unpleasantness and total crap attitude. BEWARE OF EVERGREEN'S SALES TACTICS & STEER CLEAR!!! And don't expect your customer service experience to be pleasant read more

I have been a customer for years. Everything was great until this past July. One of their trucks ran off our gravel road and into our yard; creating deep ruts from the tires. After weeks of calling every 2 days, and the office "putting in a call for a supervisor", I quit paying my bill. Not soon after a company rep knocked on my door...TO COLLECT MONEY! Well, that went badly. It took another 12 days before the owner called with nothing but excuses. It took 3 more months (Now its Nov.) for them to send someone out to haphazardly throw down some dirt to even out the yard, with a promise to return in the spring to seed. Well...over the last 2 weeks their truck has driven through the yard 3 times, destroyed 9 yard reflectors and created more damage. I've called numerous times and left messages...no response. My next step is the BBB, and every local media outlet that will listen. read more

Evergreen Disposal Services - Just some of the damage that has been done - Utilities Near Me - Ashburn, Virginia

I have used Evergreen Disposal since 2020. I have not had issues with their service in that time. their auto-pay option helps make my life easier and they now send email reminders when your payment month is approaching. they communicate service changes promptly and are overall a good company. read more

We pay for two days a week and this company goes out of the way to provide HORRIBLE CUSTOMER SERVICE! If I could find another company I would switch in a second. I would not have bought in Waldorf knowing the trash service sucks. read more

I recently switched to Evergreen from another trash company. It has been the best switch I have ever made. It was a breeze requesting service and getting the service started. Unlike the previous company I was with I did not have to wait two weeks for my trash to be collected and three weeks to receive a trash can. I requested service on a Tuesday and in the same week Thursday my trash was collected and I received a trash can. The customer service rep told me my trash would be picked up around 5am. He was very correct. I have had service now for three weeks and every pick up been at 4:56am prompt. I am able to put my can away from the curb before heading to work. I am very satisfied with the service and efficiency of this company. If Evergreen service your area I highly recommend you using their service. The customer service is very personal and easy to talk to and they communicate update very efficiently via email and call. Therefor you will not be left out of the loop. Last but not least the cost for service is very affordable with a convenient pay schedule. Run don't walk to get Evergreen service! I promise you will not be disappointed. read more

This review is for Christine who is always so professional and responsive! I can always count on her. Thank you, Christine!

We have had Evergreen Disposal for our trash service for several years now. We are very pleased with their pickup service and never had any issues. When I had to call for a new trash can - they were very responsive. Great customer service ! Recently, they have started posting updates and information on social media - and that's awesome !!! Would highly recommend them A++ ! read more

We Have been using Evergreen for a few years. They are reasonably priced, have great service and the best communication out there!

Evergreen Disposal is a very professionally run company. They are very reliable and provide excellent service. They keep customers up-to-date via phone calls and social media alerts when service will be delayed or canceled due to holidays or inclement weather. Their fees are very competitive and provide a very good value. Evergreen has state-of-the-art, clean equipment and provides new refuse containers to customers. I highly recommend Evergreen Disposal Company for all your refuse needs. read more

I'm going to post another review with the same complaint as it just gets more ridiculous every week. Today the empty trash tote was literally dropped DIRECLY IN FRONT OF THE MAIL BOX! What the hell, man? Do you people not get mail? Do you not know how mail works? Is my mail carrier expected to get out of the car and walk around your tote because your employees are too stupid to put it in a location near where it was picked up? I mean, I would take the freaking tote up the street to the edge of the property but knowing these stable geniuses it would probably still end up near the mail box. WHAT THE HELL IS WRONG WITH YOU PEOPLE????? read more

Our HOA recently switched to this company and they are horrible! I am baffled by why they insist on creating a safety hazard by purposely leaving trashcans and in the street for cars to drive around and residents to have to move to park. Making a complaint directly with the company was a complete waste of time. I am hoping public shaming for lazy, unprofessional service might make a difference. However, I won't be holding my breath. Do better!! Your staff are not volunteering, we are paying for a service and the least they can do is put trash cans back where they found them, on the curb. Meanwhile, be mindful that just as easily as you all ever selected to service our neighborhood , you can be replaced. read more

Fox Run community has a community contract with the HOA 3 people for whatever reason. I'm left to speculate because neither the HOA or Evergreen Disposal will tell us what the issue is I'm guessing nonpayment??? Well I can tell you I paid my HOA dues and in that agreement they pay the trash bill. So now 163 homes are not getting their trash picked up. The community is being held hostage over something we have no control over. I would have hoped that Evergreen Disposal could recognized the problem and work to resolve the issue. Instead they just stopped pick ups I think we have missed around 8 collection days and here come the holidays with no relief in site. Buyer beware!!!!!! read more

You mean to tell me that the public schools are opening in St. Mary's county but evergreen is going to delay our service for a week. This only the first snow event and it's not even major. It's time for another disposal company in St. Mary's County. Not to mention they missed my pick twice in six months. read more

We are disappointed to say that Evergreen Disposal isn't worth the expense. We have to make a military move and are stopping services with three weeks left in the month. The current rate is $8.31/week. We are ending service with three weeks left. Not only will they not prorate the $22. They are charging me to wash out the can. Use Amber's disposal. They are much more customer friendly. read more

Horrendous customer service. Inconsistent pick ups. Terrible billing department. Hidden fees. Definitely better better options in the area.

My trash is scheduled to be picked up on Mondays. On June 27, 2022, trash was not picked up. Today is July 02, 2022 and trash is still not picked up.. I live in Lexington Park, Maryland. I am having a huge family cookout on Sunday and Monday July 03 and 04 at my house to include family and many friends.. Trash can is still at the end of my road to be picked up. This is not the first time that my trash was not picked up for days. Service is pretty bad and can't wait until I find a responsible service. I have called for trash pick-up about three times before today and was told it would be picked up the next day or evening. Again, trash is still not picked up. Business should be shut down if company cannot provide scheduled services. The company used to provide a telephone call or notice if trash was not going to be picked up on scheduled day.... read more

I've had this company since 2009 - they started out ok but recently seems to have gone downhill. other than constant busy signals when you need to contact them, it hasn't been anything serious, and I would have continued service with them if they weren raising their prices by $10 or more every quarter. i understand that gas prices have hit everyone hard, but the number and amount of the increases is just exorbitant. And the buck literally stops with the consumer. we are paying more for everything now and to try to gouge us for a needed service is just reprehensible. so I call to cancel and after servicing me for 13 years they are petty enough to charge me $2.28 to pick up my trash this last day --- then charge me a $20 fee to cancel!!! and it must be paid today or they will continue to charge me for service! they call it a "reconditioning fee" for the bin. seriously?!? I'm glad to pay $22.28 just to be rid of them. read more

I wish I could give them a negative!! Constant missed pick ups and staff doesnt give a shit about it!