Since you ask, I will be happy to discuss my latest appointment at Evans Kia. Let's start with a brief history before delving into my latest service. I have, and currently own 2 Kia Forte's, both purchased through your dealership. One is the 2018 Forte which was just serviced and a 2014 Kia Forte 5. I religiously take these vehicles in for service to your dealership when required. If you check your records, you can see that was the case. As this pertains to my last experience, I was not happy at all with the quality of service. When setting up the service online I had to do it so far in advance that it defeats the purpose honestly. Even after doing that I would think that I would be reserving a spot but that is never the case. I realize that you are busy, and I can see the line circling out in front of the building for service. I feel as if I am in the same line as people just showing up. Now, Matt (my service rep) was courteous and apologetic the entire time. I dropped off my vehicle for standard maintenance check/oil change and new tire installation. My appointment was at 10:30 AM Tuesday, and I dropped the car off at 10:00 AM and decided to leave and come back to pick it up later that day. Unfortunately, Matt informed me around 3 that they only had 3 tires and it would have to wait until tomorrow. I went along with it with the understanding that I would pick it up the next day. When the next day came I did not hear a thing from anyone. I called at 3 to inquire, and a service tech girl answered and when I told her who I was and why I was calling she transferred me to Cody. I explained again and was told Matt was not there and the car should be ready today as they are working on alignment presently. He said he would call me when finished yet never did. The next day I had my wife drive me up to the dealership at 8:00 AM only to find Matt at his desk and after researching he tells me that they still have to align the vehicle. I questioned that in that Cody told me the day prior that it was on the lift being worked on. This was obviously a lie. As a matter of fact, I stayed for about 3 hours, looked onto the bay area from the waiting area only to see that my car was just getting on the lift for alignment. It was at that point that I made the decision to get my vehicles serviced elsewhere from henceforth. Since purchasing my first vehicle I have noticed a slow degradation in service quality. It used to be common practice to offer free car wash back in 2014 and it was done right. Too often I have waited way past what is expected to get my vehicle back. I walk to past the time waiting so I can get something constructive done. I always get an apology but that only goes so far. The way I see it, it is time to part ways. I have cancelled my latest appointment with my 2014 Forte 5 and will seek service elsewhere. read more

I had a bit of trouble with my bank account but they worked with me far beyond expectations. Justin was my salesman and he was charismatic and funny. He did a lot to work with my budget and I'm very satisfied with the Jeep Compass I eventually decided on. They even let me use the car while we worked on the financial situation which took about 2 weeks. read more

HORRIBLE! I started the purchase and pricing process online with Ali Carson. But, I never received any quotes or estimates. This lasted for 3 days, only to discover Ali was an AI robot!! When I finally got in touch with human salesperson, he jerked me around, laughed at me via text for choosing to drive to a dealership that respected my time and kept sending me links to vehicles I was not interested in. All of this after a less than enjoyable experience three years earlier where I was overcharged for oil changes and not treated with a transparent process. Save your time and money. Shop elsewhere. read more

Evans Kia's refusal to honor multiple promotional deals currently being advertised to the public. After viewing several offers promoted by Evans Kia--both through their online listings and ongoing radio advertisements--I visited the dealership expecting to be eligible for the same deals. However, when I met with the finance manager, he informed me that "there are no deals being offered right now." This statement directly conflicts with Evans Kia's active advertising, which continues to promote specific deals to the general public. I confirmed that these promotions remain visible on the dealership's website and are being broadcast on local radio. This discrepancy raises serious concerns about misleading advertising and the dealership's commitment to transparency and fair consumer practices. Customers should be able to rely on the accuracy of a company's advertisements, and being denied access to publicly promoted offers undermines that trust. I respectfully request: 1. A written explanation for why the advertised deals were denied. 2. Confirmation that Evans Kia will honor the publicly advertised promotions. 3. Assurance that future advertisements will accurately reflect the offers actually available to consumers. **Desired Outcome:** * Written response from Evans Kia explaining the inconsistency. * Opportunity for ALL Customers to receive the deals that were advertised without prejudice . * Assurance that advertising and sales practices will align moving forward. -Deeply disappointed!!!!! read more

This operation is run by a bunch of crooks, hold on to your pocket book because they will have there hand in it if you don't. They will sell you on a payment and then add what every they can to the contract without showing you while telling you how great kia is and rob you blind the hold time and then when you catch them they act like it is nothing. went by on 7/8/26 to discuss a charge they put on my contract and I told them I did not want it but I was told told this is owners retirement and he could not removed so I went with it but decided I wanted proof that I got applied to my auto that I paid money for but nobody could prove it was, so that extra add on is nothing but profit that was stole from me and the management told me to leave the building, what great c/s service and the manager Jahmir pointing and shaking his figure at me would not give them one star but the only way I could post it but it is really zero read more

Went in for an oil change. upon completion of the servic, went home about 4 miles away. Parked in the garage for a couple of hours. Went back out to take a short trip only to see oil had leaked and run through the garage making a huge mess! Dealer didn't even attempt to address their error that left the mess in our garag! Bunch of amateur!! read more

Evans Kia - Car Dealers Near Me - Evans, Georgia

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service dept lies. dropped my car off. called a few hours later and was told by john my car was in the shop, being worked on. went by a few hours later and it was still in the spot i parked it in. they admitted they never looked at it. i would not trust a place to service my car that lies to people. avoid or use at your own risk. service manager had "left for the day." wasted a day of them having my car and they did nothing and lied to me about it. read more

This establishment is a hoax of a dealer. At their service center they attempt to defraud the unaware. No one needs to pay a dealer for a battery. Any auto parts store replaces, recycles, credits, and installs (for free) auto batteries. The clerk attempted to argue with me. She lied that a KIA battery is too specific for an auto parts store. Despite my disregarding her commentary rebuttal, she persisted. My parent is a senior citizen and the clerk attempted to persuade and insist. She went as far as to state she knew my recently deceased father BETTER than I. My deceased father would NEVER pay for a battery, service fee, and labor at a dealership. Regardless of her ignorant argument, I walked out as I stated, "I hardly believe you knew him better." If my Fiat battery is replaceable at an auto parts store than surely a Kia is within their expertise. read more

Evans Kia - Service - Car Dealers Near Me - Evans, Georgia

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I purchased a used piece of junk from them 5 months ago. They lied and told me it was never in an accident. The front bumper is a totally different color from the rest of my vehicle. The front-end collision sensor pops up from time to time indicating that as well. The screen jumps occasionally and will be out soon. The button on my tailgate has never worked to close it, only the one by the steering wheel works. The entire exhaust system is rusted out and needs to be replaced and due to this I'm forced to drive this abomination around with my asthmatic child in it. The transmission seems to be doing something weird as well, when I try to stop it wants to keep going. I have reached out to my salesperson with no response. I have reached out to the Used car manager with no response! I have left 5 voicemails. Very disappointed with my purchase. I will probably be surrendering the vehicle and eating the $3,500 the finance company has already gotten from me. read more

Do NOT do business here! They had me sign a contract for a 2025 Kia Sportage at 18% interest, and let me take it home, WITHOUT securing bank financing. THREE WEEKS later they tried to force me to sign a new contract @ 26% interest. I refused and they came to my house and REPO'D it. read more

Be careful when taking your car in for services. My car was magically damaged from the dealership to our home. As soon as I noticed my car was damaged, I immediately reported it to Evans Kia. I sent them pictures of the damages. It took them a week to respond stating they didn't see anything on their camera where my car was damaged. I asked to see the video footage so I will see if they'll show it to me. Update: They stated they cannot show me any video footage due to customer privacy. In other words, they don't have any videos of my car. I highly recommend not buying or doing any business with Evan's Kia. read more

$$$Expensive Subpar customer service the service department. Female service tech very dismissive and lacks customer service qualities. The tech recommended services that will fix the issue with the car. We were given an appt a month out. We agreed and paid for those services. Those services never fixed the issue. We brought the vehicle back and the service text said another warning light just popped up. So the repair is going to cost over 3,000. We already paid over 1000.00 for the services they suggested that will fix the car problem. I expressed my concerns as to why the recommended services did not work and they suggest even more expensive service with a dismissive condescending attitude. They are not in the business to work with customers. read more

Worst car shopping experience ever. This dealership is charging an unbelievable mark up which is listed in the picture as an added on window sticker, "market adjustment." For a low end, base model Kia Rio that has MSRP of $17K they want $25K. The salesman put a dealer sheet in front of me with an out the door price of $27K that included my trade in. I seriously thought I was being pranked. They were offering me $750 for my trade in, a 2008 Honda Accord LXP sedan, runs great has 140K miles. I left and bought a 2022 Corolla for $20K out the door at Milton Reuben Toyota. They gave me $4800 for my trade in. Was in and out in less than an hour with a test drive. Car arrives within a week from the factory. This is how you sell cars Kia, take note! read more

Evans Kia - Unbelievable markup on base model Kia Rio! - Car Dealers Near Me - Evans, Georgia

My wife and I decided that we needed to look for a minivan for our family. After visiting 3 other dealerships, we met Adam in Evan's. We were looking for a Kia carnival and we wanted to take a look at the 2024 SX. Adam was beyond accommodating, professional, polite, and most important to us, REAL and UP FRONT about everything. Unfortunately, me and my wife waited to make a decision and the vehicles on the lot and the surrounding area sold faster than we made our decision and we had to hunt out of state. But I tell you, Adam, made that dealership worthy of me recommending it to anybody. Thank you! read more

I was very nervous going to Evans Kia due to some of the reviews. I'm really glad we went there. Brandon was fantastic with keeping to our budget we asked to be in. We were able to drive multiple vehicles. He was patient with me even when it took me awhile to decide which car we liked better. Highly recommend Brandon! read more

Evans Kia - 2022 Kia Sorento Brandon sales rep - Car Dealers Near Me - Evans, Georgia

Be careful when having work done at this dealer. I had my son take my Sportage in for a repair on a window that would not work. They gave an estimate that ended up being $39 more than that but that isn't what I'm complaining about. I thought maybe the part was really expensive. The total cost was $768.00 and took at about three hours or a little less. The labor cost on the bill was $720 of the total. DAYMN over $200 an hour for labor? Learned my lesson never to go to a dealer again for repairs. read more

Truly a terrible dealership, love their recent cars but I understand why people hate on Kia. Customer service is abysmal, minus a few exceptions such as the sweet lady in parts and Pam in service. Appointments are beyond unorganized and Matt has proven to be of little help specifically. Don't believe what they tell you, have it written down and signed and hold them accountable. Unfortunate this is the dealership near me. read more

My experience at Kia was extremely quick! Sylvester was awesome! He provided my daughter with Popeyes to eat while we conducted our deal! This was the best car experience I've ever had! Ask for Sylvester! read more

Worst company ever they are true swindlers when it comes to issues with a car just bought and won't fix anything I had 2 issues with 2 years of buying my car and the main issue is my car is consuming oil and I was told it's not covered but I can 800 for a service that has a 20% chance of fixing my issue and won't help Me out of the car neither will they replace my engine and just say oh make sure you keep checking your oil I'm a single mom of toddlers driving a hazardous card sold by them and all maintenance has been done by them since I bought the car no consideration at all . I will Never another Kia Nissan and hinds would never but me down like this. You should always stick to what you know and I'm not the only one it's a known issue kis card start to consume oil so think twice. read more

Please reconsider buying a Kia. First, the engine on my 2019 Rio with 44k miles that was maintained perfectly broke down. Then I have to wait 8 days for the nearest appointment just to get the car diagnosed to see if its eligible for repair under the manufacturers warranty. During this time, you CANNOT get a rental or reimbursement for a rental until the car has been through god knows how many tests and diagnoses even after they tell you that the engine does not work and the piston walls are severely scored. Then, once they do find something, they have to open up a line of communication with Kia corporate or somebody above them, which can take up to 7-10 days. It took the full 10 days for my case. So now it's been over 3 weeks that I haven't had a vehicle which by the way I am still making payments on, and I still have no idea when I will even be able to get a rental let alone get my car repaired. Also, Kia customer service across the board is total garbage. Try calling for yourself, see how long it takes to get connected to customer service, not the sales department lol. The best time I've ever gotten someone to pickup the phone was around 25 minutes which is actually amazing when you compare it to the other 5 or 6 times that I called and it took 1.5 to 2 hours to speak to someone. I'm not the only one, look it up. You can't even find an email for them, probably because they dont want you to have a paper trail. I would give a negative 5 stars if possible for doing the worst job imaginable. read more

You're the most important client when you walk in and you are dealing with true professionals. Taylor was my sales person he knew his inventory he didn't pull out a list and search he knew. He wanted to know what I wanted what price range so he could make me comfortable with choices. He honored my request and choices. I was treated with respect kindness and understanding. Thank you Taylor my friend and I am very happy with my choice and I'm coming back I'll forever be a faithful client . My experience was the best I've ever received at a dealership. read more

Worst car buying purchase EVER! I've purchased well over a dozen vehicles. I wanted to buy local and got burned. Ordered a 2023 Sportage SX Prestige Hybrid on 5 May 2023, made a deposit for it, and was told it would be in within 90 days. Agreed to MSRP price with tinting and their Kia plus service. -Received a text message on 11 July at 11:47 stating "Good afternoon this is JR Richardson Sales Manager at Evans Kia. I just wanted to touch base with you and let you know that the sportage that you ordered is currently in transit and will be here on the 18th (July)." -No follow through. I came back to town so I could get the vehicle and called the salesman on the 19th ready to pick it up. He didn't even remember who I was or what vehicle I had ordered. He had to check and call me back saying they didn't know where the vehicle was. - I made several phone calls and visits to the dealership over the next few weeks. Drove several other vehicles after they said they would give me a good deal on another one. The deals were way worse than the one I agreed to and put a down payment on. They were also more expensive vehicles so actually raising my cost around $7K. -I went from 3 vehicles to 0 from the time I ordered to when I received the text that my new car was coming in. My son wrecked one and I sold the other 2 in order to pay for the new one on the 19th only to find out it really wasn't here. - I was extremely frustrated and called another local Kia dealership, agreed on a price of a Kia Sorento on 9 Aug. I went in that same day and purchased it for $4k less than Evans Kia "absolute best price" from the Sales Manager. ... and I got 3 years of maintenance vs 2 years at Evans. -The Evans Sales manager was just rude and said it is "business" even though his best price on a different model (that I really didn't want) was well over MSRP. - I could go on and on about the dishonesty and poor salesmanship at Evans Kia up to and including the floor sales manager. Did they really get my vehicle in and sell it to someone else for a better price? Did they really order the vehicle? I have many questions but none will be answered honestly by the Sales manager. -Save yourself the frustration and money and go to a different dealership! read more

I waited a couple of months before i wrote the review, because i wanted to make sure that i looked at the situation with a cooler head. But i called the dealership because i bought my previous car from them and spoke with a representative. My previous salesman answered my questions from the last purchase. So i spoke with the representative and stated i didn't want to run my credit because i already knew what my credit score was, i also had to trade my other vehicle in because i didn't want two payments. (My previous vehicle was not included in the price that i was told before i agreed to run my credit when that was the biggest stipulation i had). I ended up leaving and going else where to purchase a vehicle. read more

I downloaded the yelp app just to leave this review. I have never been able to purchase a new car so I was extremely nervous and doubtful that it would happen. Dominic Brown was so nice and easy going and he made me feel great about my choice to get a new car. He worked my deal first like I requested so I didn't fall in love with a car I couldn't afford. He was knowledgeable and kept me in the loop every step of the process. There were so many sales reps and managers that I spoke to who were all so great and never made me feel the way other dealership sales reps have. I would absolutely recommend them to anyone looking for a new car! read more

Evans Kia - 2022 Kia Soul - Car Dealers Near Me - Evans, Georgia

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This is THE WORST experience I've had ever with ANY customer service. It's unorganized, multiple people that did not sell you your car telling you multiple things. I purchased my car in January and did a trade in, I had to get a duplicate title and set an appointment in another state (because I'm active duty military) to go get it, they told me not to worry about it because they'll submit the paperwork to do it, once they received what they needed to do so, no one told me anything. I had to find out that they didn't submit anything and that I had a hold and couldn't receive my tags. Thank God the lady at the tag office extended my temporary tags. Also will give you the runaround with things you need done for your car that was not in the carfax shown but within documents I've found inside the actual car after purchasing. My credit was also dinged 6 times when we agreed on another number. Not military friendly, not people friendly, just don't go to purchase a car. Don't even drive by this place, just bad all around. The only nice people were in the service area and they agreed that the sales people don't know what they're doing and they don't care, as long as they sold a car. I've had people from other car dealerships be more helpful on this car than the actual place where I've purchased it. ZERO STARS. Should've did more research, please save yourselves. read more

I have purchased 2 vehicles from Evans. A Sorento and more recently a Sedona. I have worked with both CJ and Jahmar they made sure I was happy when the deal was closed and I can still call on them now if I have questions/need help. Thanks! read more

Bought my new Sportage last week. Best car buying experience I've had in 20years. Fair deal and great salesman.

part, our new car buying experience here was unpleasant, lengthy, and unorganized. We should have brought a sack lunch because, in our experience, once the keys to our trade-in were relinquished, we had no way of leaving the dealership for a bite to eat until after four hours later when we left the dealership with our conditional new car purchase. Our salesman and the sales manager were the only two exceptions to this unpleasant experience. Honestly, we had never encountered such a unique car buying process before such as this one. Even though we have excellent credit and income, are well qualified buyers, and arrived at the dealership with the funds to make a large down payment, we were asked to sign a conditional delivery document. Usually, and it our understanding, that this particular document is for subprime borrowers. Additionally, the second set of our new car keys were held from us until two days later. It felt strange to us to leave the dealership with our conditional new car purchase knowing that someone else had possession of our second set of car keys. We were told that our new car was ours to drive away, but technically only until the dealership received final loan approval and loan funding from Kia Finance. So, our question was at that point, were we approved or not? Therefore, we felt that we could not really drive or enjoy our new car purchase until several days later after our purchase, since we felt that we had to park our new car at home until we were told that the car was really ours to keep, and to avoid being charged mileage if we were asked to return the car. Additionally, we were asked to return to the dealership the next week so that our car could receive pre-delivery inspection. When we arrived at the service bay for this inspection, the service writer greeted us with frustration by asking us, what are y'all doing here. He then told us that we would have to wait three or 4 more hours for the inspection. The service writer did not greet us with a hello, how are you guys today, how may I help you guys today, good morning, no welcome greeting, and no congratulations on buying a new car from our dealership. Additionally, another staff member told us while we were on the phone with our car insurance agent to insure our new purchase, that he couldn't answer our agent's car safety feature question because he only does the paperwork. We were embarrassed and taken aback by this comment. We feel that the more appropriate response would have been for this staff member to say, I don't know the answer to your insurance agent's question, but I will try and find an answer for you, or I will ask your salesperson to join us in my office to provide the answer. read more

The price coming from the sales manager was 40% over the MSRP--from a sticker price of $51,000 to $71,000. I don't know who this joke of a sales manager thought he was dealing with when he tried to pull one over on us, but he was wrong in thinking we would be fool enough to fall for such a ridiculous offer. I wouldn't buy a brand new Telluride from them for $20,000 now because I refuse to give my money to a business with such unethical practices. If we offered to pay $20,000 for the premium nightfall edition of the Telluride, our offer would be just as ridiculous as his offer to us of $71,000. Potential customers, take your business elsewhere. Better yet, spend the same money on an actual luxury vehicle. read more

Clean and bright facility. Always takes me in for my oil changes without an appointment and I get a free car wash every time!. Complimentary coffee, hot cocoa, and snacks. They also have free wifi. Didn't purchase my Sorento from here but they treat me like a loyal customer still. So I can't speak on the salesmanship read more

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I purchased a Kia Rio 2015 from Evans Kia. It wasn't what I really wanted but even though I make good money my credit wasn't great due to me being in out of hospital for 7 months. Sylvester told me he Wd make sure the car was in tlip top shape before I picked it up. That was in June it's been in the shop 4 times and almost 800$ dollars later it's finally driveable. I called the dealership and the service dept kept saying bring it in and we will fix it but at my cost of course. I was told the car was certified in A1 condition by a certified mechanic which apparently was BS. I had serious problems with the emission system the purge valve was bad. The windshield wipers were bad, the tire sensor was bad and it needed brakes and rotors and this was in less than 2 months of purchase. I wouldn't purchase a another car from Evans Kia hell I wouldn't take it if they gave it to me. They lied to me they don't stand behind what they sell!! If u r wise you want go there read more

UPDATE: 11/7/2016 EVAN Kia is NO LONGER Dyer Kia (thank goodness)!! Mr Dyer is no longer giving Kia a bad name due to his exceptionally low customer service and customer satisfaction. When I found out this dealer was under new ownership, I went back to buy a new Kia Soul and to get service on my other auto. I only have high praises for the new owner and finance manager. I drove away in a new Kia after they matched my other offer to the penny. They may not have profited from me on this sale but it was a huge investment on their part as I give them high praise and recognition to all that will listen. Even though they are under new ownership, they honored my new car service agreement from Dyer (ugh, there's that bad taste again..) and replaced my old battery for free; a $325 savings. 6/4/2014 This is a fairly new dealership. Their prices and amenities are better than Kia of Augusta b/c they are trying to establish a base pool of clients. Mr Dyer, the owner is a less than favorable person but so long as you can avoid him, his staff makes up for his deficit. Jahmar sold me a 2014 Optima SXL here at Dyer, $4k cheaper than the other dealership. Check the online pricing. I found out was far less than the advertised price at the lot. G'luck read more

BEST CAR BUYING EXPERIENCE EVER!! We were tag teamed by the best sales people ever....Percy and Brian. Brian was so friendly and it was almost too easy to get us in and out. Even though it was tons of busy they were able to make the car buying process super simple and straight to the point. I am so used to haggling or being told we need some outrageous ($1,000 or more) down payment that i really dislike the car buying process, however not here. We initially had a $1,500 down payment requested, normal for us we understand, and we told them we did not have that available. All i remember is a mark through that amount and our rebate of $500.00 being used on the car to lower the payment $100.00 over what we were originally quoted. We have absolutely great financing and i wish we would have come here sooner! We love our super fuel efficient kia rio ($15.00 to fill up baby!!). This is the best car dealership ever! OH I ALMOST FORGOT TO MENTION!! Starbucks...free....Carwashes....free. They realy care about you and when you buy from here you become family! read more

Definitely a service above what they have to be... I've had my ups and down, frustrations even, with the service department... the sales people are what you'd expect... but everyone there seems to have a permanent smile on their faces! I've never had a service person not be extremely helpful, whether recommending services or treatments for my car, answering the stupid questions that I ask, or even just shooting the breeze about cars in general... for the most part, service is speedy and quality! Honestly the best service I've ever received from a dealership... you should definitely consider dealing with these guys first... and with the quality of Kia's these days, you're not losing! read more

This review is 2 stars because frank, our sales guy, was extremely helpful and very accommodating. He took time to figure out what we needed and what our budget was. If not for him, this would be one star. Josh or JR the sales manager was extremely condescending towards us. His approach of being too cool and calling me bro was easily overlooked, however questioning "what we were there to accomplish" while laying his phone on the desk with a partially nude woman on the background is where my wife drew the line. Our 10 year daughter sitting at the table was staring at the phone. I am not going to say the dealership isn't good based on one persons actions, however if he is the lead sales manager there I question what is acceptable as a business. I received a follow up email from frank, however I refuse to give our service to josh. After sharing our experience with coworkers on base it turns out he has treated customers besides us this way. read more

If I could give zero stars , I would. I was at Evans Kia for a good 10-15 minutes & not once did anybody ask me if I needed any assistance. The older woman at the reception desk , gave me the nastiest look ever and didn't say not one word to me. I was really interested in getting them a sale & getting a new car. This is the worst service compared to Milton Ruben & other companies I went to. They need to do better with their customer service!! read more

I don't see how they have high ratings, this place is extremely unprofessional. Upon arriving, I was shifted to "who was up next." Then the one person who was handling me passed me off without any work being done. Then it took forever to get anything discussed. The worst car-buying experience ever. Please do not shop here. read more

This dealership is one of integrity and customer care. I have a great experience buying two cars and having service performed at the same location. This team will take care of you before, during, and after the sale. I have dealt with all departments and they are total pros that treat you like family. read more

I have nothing to say about Evans Kia but good things. I take my Sorento there for all the work. Just recently my SUV was towed there due to a flat tire and a stripped lug nut stud. All I paid for was the new tire and alignment. Kia stands behind their product. I am very pleased and will continue to go to this Kia dealer. read more

Awesome folks! Ricardo Williams was amazing even if I wanted to test drive 5 cars and want information on 50+ he was super helpful in making sure what I wanted my payment to be was exactly what I got. The sales manager, not sure of his name, but he was super awesome as well even if his pants were hella tight haha some really great folks at Evans Kia!!!! read more