Our experience with Renewal by Andersen was absolutely amazing from beginning to end!…read more
Our salesperson, Andrew, SOLD us on these windows! His presentation was informative, professional, and impressive without ever feeling pushy. Yes, the windows were more expensive than some of the other companies we considered, but after seeing the quality, there really was no comparison. The windows look and feel top tier, and now that they're installed, I can honestly say they were worth the investment.
Joseph who came out for the final measurements was also fantastic. He was professional, personable, and had such great charisma that it honestly felt like we'd known each other for years. He made that part of the process enjoyable and gave me even more confidence that we'd made the right choice.
The windows took about six weeks to be manufactured, and installation took approximately two days. There were two windows that are delayed, but that was communicated in advance and another installation is scheduled for August 31st.
On the first day of installation, I met Alex and Victor, who appeared to be a team lead, although I'm not exactly sure of their titles. Both were incredibly personable, friendly, and professional. What really stood out to me was how respectful they were of my home. They asked if they needed to cover their shoes, made sure my furniture was protected, and took great care while working.
Alex even created a makeshift "tent" around the particular window being replaced to help contain the dust and debris. I thought that was such a thoughtful extra step and showed how much they cared about keeping my home clean.
On the second morning, Ferdie stopped by to check on how everything was coming along. I really appreciated that! It was nice to see that someone was taking the time to check in and make sure the installation was going well.
The installers were friendly, professional, and respectful throughout the entire process. They also removed the old window coverings that I didn't want anymore and even put up temporary paper blinds on one of my high, hard-to-reach windows until my permanent blinds arrive. Those little extras made a BIG difference to me.
And now that the windows are FINALLY in... they are BEAUTIFUL! They have completely changed the look of my home, and I couldn't be happier with them.
From Andrew's presentation, to the final measurement by Joseph, to Alex, Victor, Ferdie, and the entire installation crew, everyone I encountered was professional, personable, and genuinely seemed to care about the customer experience.
Overall, an amazing experience! Yes, Renewal by Andersen was more expensive than some of the other options I looked at, but for me, the quality, service, professionalism, and attention to detail made it worth it.
Pictures does it no justice, so I'm not including any.
I would absolutely recommend Renewal by Andersen to anyone considering replacing their windows. No comparison!