11/26/25- appointment at 8 a.m. with Alex. Checked in at 7:15. There were a lot of cars as it's a…read moreThanksgiving week. Lots of people showing up before there appointments and they are still checking them in. Everyone is moving quickly and still being friendly! Alex is the service Tech. I see and he's always so friendly. He's always keeping me up to date with my car and repairs. Lets me know what I will probably need for next visit so I can start preparing to save for it, if it's costly. Update as of 06/2026 Alex no longer works here.

We called to see if there was a closer location available to us. The lady, Carinna, who assisted us…read morewas very rude and basically told us that we could Google the information ourselves instead of actually helping us find out if there were any closer locations. She then transferred us to her manager, Lucas, who tried to confirm whether there were any other locations closer to us. Unfortunately, he was also extremely rude and essentially told us the same thing Carinna had said. I completely understand if there were no closer locations available or if that information was something we could have found ourselves. However, the way both Carinna and Lucas spoke to us came across as very rude and dismissive. We were simply trying to get some information and expected to be treated respectfully while doing so.

Mitch was easy to work with and extremely patient. Very happy with my experience. Definitely…read morerecommend

Mitch, the Internet Director was great. I requested the best price and he told me he can give the…read morebest price in person and make sure I drive off in a new car. We set the appointment for the next day and I drove off in a new car without any hassle or back and forth. He was a man of his word. Would definitely recommend to friends and family.

Horne Kia was a great experience, Duane was very helpful! I'd recommend him to anyone looking for a…read morenew kia!

I reached out via email for the first time ever asking about a vehicle and shortly after received a…read morephone call from Derrick Bunting. He was has helpful answered all my questions and listen to my wants and found the car that was perfect for me! I never felt pressured. He connected me with Chris Bertone, as well. Both of them are so genuine, made the experience of buying a car feel simple and straightforward. I really appreciated how Derrick and Chris are responsive and personable are and continue to be after purchase. I absolutely recommend connecting with them both if you're looking for a new vehicle.

Jennifer did a great job being flexible with my car service appointment. She got us in right away…read moreand kept us updated on the status of my car, each step of the way. I really appreciate her excellent customer service and I'll be back again because of how we were treated. Great job, Jennifer! And thank you!

Absolutely horrific experience! Took my vehicle in to sell and after admitting the retail would be…read more$10,500.....they proceeded to offer $4,500! When I pointed out the $6K difference, they had the audacity to say "well, it has to go through the shop". Clearly they are only in business to take advantage of people and do not care about the customer experience.

I am a widow and this is the first time making a big purchase without my husband. I just want to…read moresay the process was seamless. I am beyond thankful for James Urey's help, honesty, and straightforwardness. I am SO happy with my purchase and will recommend James Urey to everyone I know. I will also only go through James for any and all future vehicle purchases.

I should have read the reviews before coming here. Pretty disappointing experience with Earnhardt…read moreJeep in Gilbert. I brought my Jeep in with two concerns: a check engine light and a steering issue. I was told they charge a separate $250 diagnostic fee for each issue, meaning $500 just to diagnose the vehicle before any repairs. In this economy? Plus, They do not offer any loaner vehicles while repairs are being done. For comparison, when I went to the Camelback Jeep location, they pulled the diagnostic code for me at no charge and then let me decide whether I wanted to pay for further diagnostics or proceed with service. That felt much more transparent and customer-friendly. The dealership itself is also pretty bare bones compared to other dealerships I've visited. There are no complimentary snacks, only a pots of coffee, and any other drinks or snacks have to be purchased. Even the showroom was underwhelming this visit. They usually have something fun to look at like a 392 or Rubicon, but this location had just a Wagoneer and a Charger. I understand dealerships charge for technicians' diagnostic time, but $500 in diagnostic fees for two concerns on the same vehicle during the same appointment is excessive, especially given the overall lack of amenities or anything that makes this feel like a quality dealership service experience. When it's time for a trade-in, I will not be coming to this dealer.

Jessie from Mercedes Benz of Gilbert helped us find my dream car! My husband and I flew from Las…read moreVegas to Gilbert, test drove the GLC 350e and fell in love with it! Traveling out of state to purchase a vehicle was a big deal for us and we're so happy we took the risk. Jessie sent us pictures and videos and answered all our questions in a professional and timely manner. He works hard!! From the first inquiry to finally getting the keys (3 days later mind you) the process was seamless and so enjoyable. Mercedes Benz of Gilbert is the best! Thank you Jessie and the friendly team who helped along the way!

I highly recommend this dealership. I live in New Mexico but I looked across the country for the…read moreright car, the right vibe with the sales team, the right dealership, the right set of expectations met that matter to me. I knew what I was looking for in a car. I wanted to buy the car online and have it delivered. Some dealers in Colorado wouldn't talk to me at all on the phone even though they professed to provide the option to purchase online. This dealership is the real deal. Even when there were complexities that needed to be addressed this dealership was responsive, fast, provided excellent customer service, and went the extra mile. I couldn't be happier. DeAndre goes above and beyond and was fantastic! Special shout-out to Garrett, and Judy who also demonstrated the kind of white glove service, kindness, and excellence one would expect from a Mercedez-Benz dealership. 10 / 10, cannot recommend highly enough! I love this little used Rogue and am so happy with this online purchase experience.

I would recommend Henry Brown GMC to anyone because of their service manager Tom Anderson who has…read morewent above and beyond to help my wife & I with issues on our truck more than once! Sincerely, Tom & Sheirol Johnson

STAY AWAY from this place. These guys are dishonest, rude, and will play games the throughout the…read moreentire process. Nimer was disrespectful and made incredibly rude comments over text. Rob the manger acts like he cares but will give you more lip service. The epitome of used car sales guys.

Damon our sales person was awesome Bryan was excellent…read morepartner We loved the customer service from both amd love our camry!!

As a business owner, I do not practice the art of leaving negative reviews unless it is warranted…read morefor awareness that can lead to operational changes and/or educating the public to help prevent material harm to consumers. My 2023 Volkswagen Atlas experienced sudden EPC warnings, freeway power loss, loss of acceleration, and limp mode conditions while driving on the freeway. The vehicle became unsafe to operate and ultimately had to be towed to Ken Garff Volkswagen Gilbert for a confirmed service appointment. Despite having a confirmed appointment, the vehicle remained at the dealership for several days after being towed there without diagnosis, meaningful updates, or communication beyond the initial check-in process. It was only after I proactively contacted the service advisor for an update approximately six hours after my scheduled appointment time that I was informed the service department was approximately 3 to 5 days behind from even being able to evaluate the vehicle. For customers, especially those whose vehicles are their primary source of transportation and income, communication matters just as much as the repair itself. Had expectations been clearly communicated upfront, which I very clearly asked the appointment scheduler about and received confirmation that my vehicle would be looked at ON THE DAY of the appointment, I could have immediately pursued alternate diagnostic options rather than losing valuable time waiting without updates. I ultimately had the vehicle towed to a certified independent Volkswagen repair facility where the issue was quickly identified as a very well-known Volkswagen Technical Service Bulletin related to ECM software programming and fault code P054A. This is a covered software update under the Volkswagen limited warranty, as subsequently confirmed directly by Volkswagen of America. This experience highlighted the importance of upfront communication, transparency, and honest expectation-setting throughout the service process. As a newly licensed local realtor navigating an earlier corporate layoff, this situation left me in an extremely vulnerable position. I lost every appointment I had scheduled for the week and am now entering another week without resolution. This situation has not only cost me valuable business time and opportunities, but also substantial out-of-pocket towing and diagnostic expenses tied to an issue already known by Volkswagen of America and one that should be addressed with far greater urgency and communication than what I experienced here.

Ok so we can now update this review that we posted about Auto Action. Today we went back and picked…read moreup the car after they fixed all the issues we had when we purchased the car last Saturday. When we went back on on Memorial day to discuss with them regarding the issues we found after leaving the lot on May 26th, they were very apologetic about the issues and stated that it was embarrassing to have these as they do perform a 100 + inspection and these were missed. The manager got into the car as soon as we finished our meeting with them and immediately drove the car to their repair shop to get these items fixed asap. They did what they said they would do and after some negotiations about the deferred deposit that was due this Saturday they responded with re-writing the contract since the car had issues and we did not get it back til wed. Alot of times you hear nightmares about used car dealerships that deal with people with less than perfect credit and shaft people and sell cars that are less than reliable, breakdown etc and do not stand behind them and just tell you that the car was sold as is and tough luck. This dealership is not one of them. They stood behind their car and fixed everything and even went above and beyond to redo the contract. I also was amazed that when we went in on Memorial day as soon as they opened and found that they already printed out my review, read it and had it sitting on their desk when we walked in. They did not know we were coming in at all but that was a pleasant surprise that they care about their reputation that much. That speaks volumes!!! I would definitely recommend this dealership on AZ AVE again to everyone that needs a car and great service. Thank you to Lee and Joe for everything they did for my daughter.

i'm so grateful that Chandler was able to help get into a vehicle. Liz and Brandon made the and…read moreless complicated. I am so excited and I will be referring all my friends and family here when they need a car. i'm so grateful to the team here they are professional kind, I have a positive attitude