This was my final straw. I don't know why I kept giving this place chances. My guess, probably…read morebecause I live in the neighborhood. Her attitude makes it very clear she doesn't enjoy what she does. I picked up my daughter's prom dress today, and was charged $73+ for a length alteration. I understand different fabrics can require more work, but the pricing feels unreasonable for the quality of service provided. After paying, I asked if she had a clear plastic cover to protect the dress, and her response was, "ehh... if you want." That alone says everything about the level of care and professionalism here. I won't be returning. There are far better tailors out there who are not only skilled, but actually value their customers and provide proper service. I strongly recommend taking your business elsewhere.

I came to understand how and why Kim has maintained a tailoring business in the noted Castle Hills…read moredistrict for the past 13 years. She is congenial, efficient, and offers expert suggestions. The pricing was on point and the garments were ready when promised. An incredibly great first time experience with an exceptional artisan/business owner.

Ms. Han is simply the best. Professional tailoring at a fair price delivered on time.read more

Great work! She accommodated my alterations on a super short time frame and it looked amazing!!read more

They are always so very nice and do a great job. Prices are better than most other places. No job…read moreis too big or too small for Lee's. ***Note - they don't take credit cards - cash or check***

Great tailor! Only takes cash or check but great service and the quality was great. Would…read morerecommend. Also reasonably priced.

My pants needed to be altered by shortening the length (short girl problems) and I was in no rush…read moreto get it done. I came in here for the first time and they are so polite and friendly! The fitting was super quick and you're in and out within 10 minutes at most. The prices are extremely reasonable and my pants were ready to be picked up two days later. They are so fast. I would definitely come here again because this is one of the most pleasant and professional times I've had something altered!

Unfortunately if you have skin issues from fragrance- BEWARE! The smell was so potent my fiance had…read moreto take it somewhere else to clean again. We brought in 2 items, one quilt and one thicker blanket. I even specified with the (2) gentleman who were there when I dropped it off that I have skin sensitivities and not to use any fragrance. They assured me they did not use any fragrance. When I called in for a refund for only one item (I was trying to be polite and allow them their "profit" for the other quilt). $95.00 was for two items. A machine washable thicker blanket and a thinner quilt. I am very disappointed that they would not refund (1) item given we will have to go somewhere else to get this washed properly. I spoke with the owner & he was unwilling to refund me for their mistake. That is very unprofessional and sad. Management please do better.

We cannot say enough wonderful things about Mrs. Kim at Marsh Tailor! My husband and I came to her…read morein a bit of a panic after waiting until the last minute to get his suit altered--he had recently lost 30 pounds and it was huge on him. On top of that, I also needed two dresses tailored. We dropped everything off on a Tuesday and needed them back by Friday. Mrs. Kim worked absolute magic. Not only did she finish everything on time, but the quality of her work was phenomenal. The suit fit my husband perfectly, both dresses looked amazing, and everything was beautifully pressed and ready by Friday evening, right before closing. She was incredibly kind, professional, and detail-oriented throughout the entire process. We truly appreciate her hard work and the care she put into every piece. We won't go anywhere else for alterations--Mrs. Kim is a gem!

Had a zipper added to my hoodie. Finished product is amazing. The zipper is definitely high quality…read moreand matches the color of my hoodie. Highly recommend. Also gave me a good deal for the service

I dropped off some lady's tall boots for new heels and my winter coat whose zipper (full length of…read morethe coat) had gone bad. Boots and jacket work completed in just over a week. I would recommend them for both alterations or shoe and boot work. Ken T Plano / 2 23 2026

$28 per pants hemmed, just fyi. First time here, Located…read morePopular busy area Did a great job! .........

Unfortunately, I did not read the several other terrible reviews for this tailor and chose her…read moresimply based on convenience, since she is relatively close to my home. That was my mistake. From the moment I walked in, the customer service was already bad. The greeting was rude and unwelcoming. It was not a warm "hi, how are you, how can I help you." It was very cold and dismissive, like she did not care to have a customer in her shop. I brought in my graduation dress and explained what I needed. She immediately seemed hesitant and kept mentioning how much work it was and how many other things she had to do. I actually started to wrap my dress back up to take it elsewhere because she clearly did not seem confident. Instead of letting me go, she insisted she could do it. She said things like "I guess I can do it" and "it's a big job," but still proceeded to take it. I should have trusted my instinct and walked away right then. I tried on the dress, she measured everything, pinned it, and walked through the alterations with me like she understood exactly what needed to be done. I then paid the full amount upfront, plus extra, because she made it seem like it was such a big job. I did not pay a deposit. I paid in full. She told me she would call me when it was time to come back and try it on. Five days went by. No call. No update. Nothing. I finally called her myself to check on the progress, and that is when she casually told me, "I couldn't do it." No apology. No accountability. No sense of urgency. Just a shrug and excuses about having other customers and other weddings to work on. I reminded her that I was also a paying customer. I paid in full. At that point, I was not just an inquiry, I was your client. Her response was still dismissive, like it did not matter. My biggest issue is this: if you knew you could not do the dress, why did you not call me? This was a graduation dress needed by a specific date. Instead of communicating, she held onto my dress for days, did not complete any real work, and only told me she could not do it after I called her. On top of that, she had already started altering the jacket and left it with holes and pins, meaning I had to rush, leave work early, get my money back, and scramble to find another tailor with only a few days left before my deadline. That is unacceptable. There was no remorse, no professionalism, no accountability. Just constant shrugging and repeating "I couldn't do it." This was one of the worst experiences I have ever had with a business. After reading the other reviews, I realize this is a pattern. Rude service, poor communication, and taking on work she clearly cannot handle. Take caution. Do not bring your clothes here if you actually care about them or have a deadline. Do not waste your time, your money, or your peace of mind. This experience was stressful, frustrating, and completely avoidable had she simply been honest from the beginning. I will never return. Go somewhere else! Please!!

Worst service ever ! extremely and beyond rude. Knows nothing about customer service. asked a…read moresimple question and she hang up The phone in my face.

I was attempting to get price information on alterations and Rose was extremely rude. She said "i…read moredont know you won't be able to find estimates anywhere" and when I rebutted and said I have gotten estimates she replied with "well then just go with them". Sincerely an extremely sad bride. I will never recommend friends here due to just that small conversation alone. The disrespect was so unnecessary for our FIRST conversation that lasted literally 1 minute.

Disappointed with the experience. I went in to have a new…read moreset of uniform dress shirts altered, same brand and fit I've been tailoring since 2020. The tailor looked them over and said she couldn't slim no seams were even inspected closely. It felt rushed and unprofessional. I read so many great reviews beforehand, so I really hate that my experience was nothing like what others described.