Ok, so this started out BAD. I was planning to give basically 1 star at first, but had a change of heart by the end of it and gave them 2 more.
The attitude that I received upon entering the salon, and for the first 10-15 minutes of my manicure, was unacceptable. Granted, I got there 15 min late (or just under 15 min) - but I didn't appreciate being totally rushed by the nail technician (Adza).
Let's take a step back... I actually called about 7 min after the time of my appointment to let them know I was running late but was close, and the girl answered "hello?"... Not "Hello, Essential Nail Salon", but "hello"... Really?? Is that the way the employees are supposed to answer the phone? I said "Um, hi, is this Essential Nail Salon?" She said, "yes. Are you coming for your appt?". Ummm, yeeessss.. Wow, way to get to the point quickly. Do they have caller ID or what?? Me: "Yes, just looking for parking, I will be there in 5 mins". "Ok we're at blah blah address now." ok. Noted. Great start to the experience, right?
So I get in, and she's waiting there by the desk all impatient, gloves on, ready to go. Rushed me over to the colors, rushed me to my seat, rushed through the nail polish removal, the cuticle removal (which was HORRIBLE btw and there was NO hand soak beforehand to soften the cuticles in case anyone was wondering), and the buffing. She goes to get the nail polish out, and I'm like, whoa whoa whoa... Uh uh. Hold your horses there missy. No way am I going to let you put polish on those nasty ragged cuticles and nails that still had pieces of skin/nail underneath. That's where I draw the line. I told her that it had been a month since my last mani/pedi, and I know for a fact that my cuticles need more help than that... She begrudgingly worked more on them, but made a point to say in her broken English that they would "maybe not be able to get to the pedicure because we close at 8." Oh reeeeally?? My appt was at 6:45... Even if I had gotten there on time, there is NO way she would've finished both by 8pm. So enough with the guilt trip, lady.
So, she continues to work at my cuticles and under my nails (and is still rushing like a crazy person). Mind you, the way she removes cuticles is similar to Mr. Miyagi trying to catch flies with chopsticks... Stabbing motions. Let's just say, not the most relaxing experience in the world. I was scared pretty much the whole time she was cuticle removing. Anywho - when she finally stabs me because of the rushing, or because she was angry with me (no way to know), I pretty much lost it. Obvs she noticed, as did the owner and other people in there when I loudly yelped (ha!) because she killed my finger... I called her out on it, and said she needed to slow down and stop rushing me through the service that I was paying her for. She slowed down and was MUCH better after that. My nails ended up looking really great, and her attention to detail improved a lot after that.
It's a shame. Her attention to detail and pace was 10 times better than before she stabbed me, so maybe it was worth it? I really can't say that I'd come back to her, because the stabbing of the cuticles is not something I want to revisit, but I think we ended up not hating each other by the end of it. She certainly changed her tune when she realized I was unhappy.
Oh, she gives a crappy foot massage too. Not much pressure at all.
Long story short, the end result is excellent, but the process was not enjoyable. (At least the manicure wasn't.) And who starts with the manicure, by the way? Especially when it's a no-chip? That was weird to me. You'd think they'd do the feet first so they'd dry... Oh well.
Interestingly enough, the other gals (both clients and staff) were very pleasant and seemed to be enjoying every bit of their night. I may come back because of that, and just not go to Adza.
My colors: Hot lava love + hot chilis... great corally pink color combo for summer.
PS: I also wanted to agree that it's hard to get someone to answer the phone. They probably are a little short-staffed in that department. read more