This was my very first time coming to this nail shop, and I honestly couldn't have had a better…read moreexperience especially with Vivian. I came in knowing I wanted Valentine's nails but didn't have every detail figured out, and she took her time walking me through everything. She was incredibly kind, patient, and professional from start to finish. Vivian made sure the shape was perfect, the artwork was clean and detailed, and the colors came together beautifully. She consistently checked in to make sure I was comfortable and happy, which meant a lot to me. Her energy and vibe were amazing so positive, welcoming, and calming. You can tell she truly cares about her clients and takes pride in her work. I left feeling confident, satisfied, and excited to show my nails off. I will absolutely be coming back, and I can confidently say Vivian is now my go-to nail tech. If you're thinking about booking, don't hesitate ask for Vivian.

!!AVOID THIS LOCATION!! I decided to give Chan & Bay Nails a…read moretry again (against my better judgment) after a previous negative experience 5 yrs ago.On New Years Eve, I decided to get SNS nails and a pedicure. I spent over $100 plus gave tips to both of my techs.My pedicure was serviced by Linda, who was sweet & did a great job on my pedicure.The quality of the SNS nails, serviced by John, was another story! Not only did they not look the best but within 3 days of my SNS nails, the nail on my index finger started peeling off from the base of my nail.I was not able to come back until the night before the snow storm, 1-9-25 to get it corrected due to my work schedule. Google stated they closed at 8pm.I arrived in the parking lot literally at 7pm and saw the OPEN sign was turned off so I called. The guy at the front desk refused to allow me to get it fixed after I explained I checked their salon hours on google, drove all the way there, and the nail came off in only 3 days. He didn't care and told me "everyone" knows they take the last customer at 7pm for the last 2 years.Clearly, not everyone! I suggested they change the hours listed on google from 8pm to 7pm because it's misleading & inaccurate.Nevertheless, he still provided terrible customer service based on the circumstances.He cared not one ounce since they had already taken my money + tips. I then texted the tech, Linda to advise of my experience with the front desk guy and John, who did my nails.I explained that I would likely not return because of the poor customer service and advised her that I was planning to write a review (which I did not do).She encouraged me to return and come directly to her next time and she will do both my SNS nails and pedicure.I arrived this evening around 5pm and presented my receipt and nail issue . The same guy at the front desk told me I would be charged because it was the 11th of January.Are you kidding me? You know it was a snow storm and you know I came on the 9th. No apology or anything!Furthermore, he proceeds to tell me he read my text message to Linda then LIED telling me I had already written the review ( even after I advised it had not yet been written).He looked dumb when I told him to show it to me as I had planned to wait for today's visit before deciding to post a review. Rather than doing the honorable and professional thing, you still try to charge me?!!! So Here You Go, Here is Your Review, Chan Bay Nails on Flat Shoals Pkwy! I will cross post this review on as many sites as I think of! I have time today! You will never get another penny from me! You come into our neighborhood, take our money,...then give us CRAPPY customer service. I Implore Everyone to Avoid This Location By All Means!!! There are plenty of other shops who provide quality, exceptional work, and give superior customer service! I'm willing to bypass this convenient location and return to where my business is valued, respected, and appreciated! Tighten up, Chan Bay Nails!! May You Lose Every Potential Customer reading this review! I should have read the reviews before even deciding to return! You STILL need training! Your lack of professionalism, concern, & unwillingness to fix one nail (that would have taken less than 5 mins) will now cost you more customers.What a Complete JACK*SS the front desk guy is! Review from 2019: I waited 15 to 20 mins for a pedicure and signed in. A lady just came in and asked how long the wait was for a pedicure and manager said 20 mins or less. Shortly after he asked me wasnt I there for a pedicure, which I confirmed. The lady picks her color and he immediately tells her to go to the pedicure chair! I told him I was there first, he said sorry, said something else really fast & inaudible but turned his face away in GUILT! He clearly knew I was there first. I walked out to never return! Wasted my time! How unprofessional and unfair. Very poor customer service!! They will never get my business again. Beware...heard it happens often! They invested in the beauty of the shop but need to invest in customer service training!

The shop was very clean! Always a plus ! The staff was friendly! My nails and feet look great !…read moreThanks ! I will definitely be returning!

I am a male and I only get my nails done once or twice a year. I have been to this business once…read morebefore and received really good service. But today I went there and the person who worked on me (who was an older Asian woman) was not very personable. She never introduced herself but just gave me the price list and didn't say anything. I told her what I wanted (manicure and pedicure) and that's what she did. She never said anything until she accidentally stuck me in my big toe and asked if it hurt. You never know what people are going through so I didn't say anything. Once she finished she did say "thank you" with a smile, which made me feel like that was for the tip. Overall it was not a good experience and I would not go back there again. Plus when I got home I where I could really see, I realized that the mani and pedi were not that good.

I'm very disappointed with my experience at this nail salon. I contacted them after developing what…read moreappears to be a fungal infection following a gel pedicure service. Before my appointment, my toenail was not discolored, so naturally I was concerned and wanted to discuss the issue with them professionally. What bothered me most was the lack of concern or accountability when I called. Instead of showing care or offering any kind of solution, I was essentially told there was nothing they could do. I even asked if I could purchase a brand-new gel polish to ensure sanitation moving forward, and I was told they do not sell new polish and do not have new polish available for clients. If that is true, it raises serious concerns about hygiene practices and how products are shared between customers. I then asked if I could bring my own polish from a beauty supply store, and they said yes -- but that I would still have to pay for the service. While I completely understand paying for services, it was frustrating that there was no effort to remedy a situation involving a concern that may have resulted from their salon practices. Customer service, cleanliness, and professionalism matter, especially in businesses involving personal care and sanitation. Unfortunately, I left this experience feeling unheard and uncomfortable returning.

For 1 they charge you what ever they need in the moment! they get mad at you if you point out their…read moremistakes. Their work is dang near horrible the main owner is gonna sit IN YOUR FACE and try to bribe you to spend more money they all do but especially her!!!!

I used to come here many years ago, but I stopped getting my nails done due to being in the nursing…read morefield. Because it was Mother's Day, I decided to break a few rules and treat myself . I was amazed at the beautiful upgrades and remodeling done to this nail spa. It gives a chic, modern bright clean atmosphere.. I was greeted warmly when I walked through the door and I was assisted promptly and set up for my pedicure and full set. Everything was clean and sterilize. I love my nails. I felt relaxed. It wasn't super loud. It didn't have any odors and it didn't have extremely loud music playing . Thank you for the remodel. I definitely will be back..

A friend of mines daughter needed a ride to Wesley Chapel from the West End…read more As we were riding she asked if I knew a place she could get her nails done. I didn't but I knew the Kroger shopping center has been here for at least 30+ years and almost every Kroger shopping center has a nail shop somewhere within the development. We entered about 2pm on a Friday afternoon and it was pleasantly not full of people and there was no wait. She got her nails done and I decided to get a pedicure since I haven't had one in a while. The lady that did my pedicure was so friendly and funny. This location is a good 40+ minutes from my home if the traffic is on my side and I'd happily come back for another pedicure when needed. Great service, clean and pricing was just what I expected for a basic pedicure.

Loved this experience. Will continue to go. Ms. Della was an absolute joy. She suggested colors to…read moremake your skin tone POP.

They're really hands down The Best!! I only get a pedicure and my eyebrows waxed. Leslie is the…read moretruth, she does my pedicure and she takes her time and the eyebrows guy is really really good. Cash only! They do have an ATM machine inside! Please check them out!!

Absolutely loved my experience here at this salon . The couple that owns this salon are very…read moreprofessional , very reasonably priced , and very precise when working on nails. I will recommend this little gem to everyone going forward ! 10/10 recommend coming here

Full set by Mrs. Cam & tinted eyebrows By Mrs. Chanel. And amazing service on pedicures by Leo…read more There is great customer service and a stand up atmosphere.

The good - my daughters bowl was pretty good…read more The bad - they didn't have a lot of ingredients we wanted.

Says they close at 8, i arrived at 7:01. I came in to get a simple nail soak off..,(didnt know they…read morewere in a rush to leave) they didn't even service me with a soak off. Instead, they pulled all of my nails off with a fake acrylic nail and nail clippers. They clipped my nails down so far that my nails started bleeding really bad during the process...all because they were in a rush to leave. Also, during this process they tried to "comfort" me by saying I should "come back and get a manicure and pedicure." $15 just for them to rip my nails off, which i could have done myself at home. I will never be back.

I recently moved to the area and had a manicure/ pedicure done by Quay. My experience was the best…read more The staff were welcoming and pleasant and the atmosphere was lovely.

I use to really like this place as they are clean and have a welcoming feel, however, I was…read moredisappointed in my SNS with tip design. especially because a picture of the shape I wanted was provided. After getting my nails done, I informed the technician if she can shape them more like the picture and as you can see, the final product was nothing close. Definitely was not worth the 60 dollars spent. If you are looking for regular design, this place is a go. If anything else, I would suggest somewhere else.