We celebrated my son's 10th birthday party at Escapology in Levittown, there were 7 boys and 1 adult and overall the kids had a great time. The facility itself is very clean and has a fun atmosphere. The lobby has puzzles and activities set out, which kept the kids entertained while waiting. The escape room itself was creative, detailed, and really well put together--the puzzles were engaging and age-appropriate, and the kids were genuinely excited working through each challenge.
Our game master, Nina, was absolutely wonderful--super attentive, patient, and fantastic with the kids from start to finish. She made sure everything ran smoothly and really contributed to the fun atmosphere.
However, our experience was affected by another staff member who was unnecessarily rude. At one point, he walked into our private game to scold the boys for "banging," even though they weren't banging on anything--they were simply doing exactly what the escape room required. Some puzzles involved hanging items on the wall or moving pieces around, which naturally makes some noise. These were normal, expected sounds for a group of 10-year-olds participating in a hands-on activity.
Later, the same staff member came into our private room claiming chess pieces were missing from the lobby and told the children to check their pockets and return them. Speaking to kids in that tone and accusing them directly during a birthday party felt completely inappropriate and unprofessional. If he had a concern, he could have spoken to our game master - who was clearly more professional--or addressed me or my husband directly. There was absolutely no reason to accuse the kids of pocketing a chess piece.
He was completely out of line to behave the way he did. If the facility is concerned about small items going missing, they shouldn't leave toys, puzzles, or game pieces out in a public lobby where groups of excited children are constantly passing through.
I would have given a 5 stars for Nina, the facility and for the escape room itself, but the issue with this rude staff member wasn't minor and it directly impacted the kids and the overall experience.
It's disappointing because our host was truly excellent, and the kids really did enjoy themselves. I hope management addresses the behavior of this particular staff member so future parties can have the same great experience without the unnecessary negativity. read more