Still going downhill, hot items are Luke warm, attendants too busy bs'ing and eating their own meal at station rather than bussing tables or keeping milk and juice containers filled. Pastry is stale, toaster barely works.... Great place to relax before a flight but overall quality is WAY below othe locations read more

I just met Autumn this morning and she was amazing! Everything you want in a place like this! She demonstrates amazing customer service which you don't see everywhere very often. Thank you for starting my day off the right way! read more

Spoiled by United Clubs I'd say Escape Lounge is super 'vanilla'; you know.. nothing special. Disappointed that Bradley Airport didn't have a United Club I could stay at, this lounge was all I could find where I could unwind quietly. The lounge is complimentary to all American Express Platinum Card holders, the card has to be AMEX Platinum, other co-branded AMEX platinum cards like airline credit cards are not included in the complimentary entrance. You can pay for a one-time visit, I believe it is $45-55/a person. As you as you walk in, you present your card to the front desk receptionist. During my visit the receptionist at the time did not seem very happy to be here, you know.. one of those 'resting bitch-face' type of people. It was whatev's I just came for the food and drinks. Took a look at the food options and honestly nothing looked good to me. All I saw were a few banana cupcakes and a meat and cheese platter that looked to be sitting out for quite a while. The bar had no bartender so I'm assuming it was closed. The club itself was pretty small. Complimentary WiFi is the only good thing I could really comment on. I'm thankful to have complimentary access but my recommendations for those that don't.. it's not worth a $50 entry fee. read more

I was at the Bradley Airport Centurion Lounge mid-December 2022. I was extremely disappointed in both my ability to enter the lounge and the amenities while I was there First, I've been to this lounge and other Centurion lounges on several occasions. I am an American Express card holder and was always able to gain admission. I don't travel with my An Ex cards because I have most of my bills linked to the cards and I've had card numbers scammed before. Instead I have photos of the cards on my phone and that has always sufficed. This time the person at the front would not accept a photograph of the card and insisted I open the Am Ex phone App. When I did she said the cards weren't accepted at this lounge and that I would need to pay $30! Bradley is my standard airport and I'd never had the problem before. I paid but was then disappointed in what thenl lounge offered. There were two hot for options and one was very good (chicken with some type of squash). There were some sandwiches that were mainly bun and some small salads in glasses. The chicken dish ran out very quickly after I entered the lounge. It was nearly 45 minutes before more was brought out. When it was placed in the buffet the serving spoon sat in the middle of the food so you had to reach in with your hand to pull it out and serve yourself. The coffee also ran out. When I looked for glasses to get some water there were none and the bartender was MIA to offer any, or to serve others. All in all- I really regret paying anything and felt what was delivered was sub par. read more

What an unexpected surprise! I happened across a sign for the lounge saying Amex platinum members have access. Note: you need to be a platinum member, not just an Amex member. I watched many people confused by this, but they were cheerfully redirected and/or given the information regarding paying for entry. Bright and cheerful space. Multiple places to recharge your devices while sipping complimentary cocktails and enjoys snacks from the buffet. The 3 ladies working (Jacqueline, Johanna, and Marie) were lovely and attentive to all guests. Even though I heard them have to say the same things time after time, they treated each guest with warmth and respect. tip: check groupon for a discounted entry. read more

Escape Lounge - Airport Lounges Near Me - Windsor Locks, Connecticut

What an incredible, peaceful oasis in the middle of the Hartford Airport. I travel the world over for work and what sets this lounge apart on a global scale is its staff. Hopefully you'll run into Adam, a bartender who is the consummate host. He also runs around the lounge to make sure each guest has what they need for their visit. The staff here are caring and genuine and insist that each guest leaves satisfied. I arrived early in the morning and enjoyed a European breakfast of hot espresso, a crispy croissant and creamy greek yogurt with fresh berries. Don't miss your opportunity to have an elevated travel day at Escape Lounge next time you're through BDL. I'll certainly be back. read more

Escape Lounge - Airport Lounges Near Me - Windsor Locks, Connecticut

Have come here many times. Precovid it was very nice. Now it is horrible. They don't consistently open, last week they were not yet open at 6 am. At times they don't even have any food, blaming it on staffing. Today the breakfast is just atrocious. Cheese and salami, some veggie material on a cracker and gas station danishes. Despite this it is always crowded. read more

Immediately upon walking in, I was welcomed and greeted by the wonderful reception staff. I told them that I had never been before and they gave me the rundown and made it very clear they were there to help. I got a few drinks from the bar, and Mike, Gio, and Kylei were amazing bartenders, making sure I had exactly what I needed. I definitely recommend visiting the escape lounge if you find yourself with the time! read more

I am so grateful this lounge exists at BDL! This is a great place to eat and relax before any flight. Great food options (including gluten-free!) and a full bar for those seeking a preflight cocktail. Seating is comfy and the vibe is classy. I hope they will bring back the Irish newspapers soon (fun fact: BDL has direct routes to Dublin!). read more

Boy have things changed. I used to stop in regularly at The Escape Lounge where it was quieter and less hectic than by the gate. Won't be visiting there again unless something changes. There was no one at the desk when I got there -had to wait 5 to 10 minutes - the food offerings were almost non existent, and the tables were full of used glasses and plates the whole time I was there. Not worth it even with any type of discount. read more

Jasmine was the perfect host on a busy Monday morning. Even in the face of some very rude travelers. Thank you Jasmine !!!

What a great addition to Bradley airport. The Escape lounge is great quite get a way while waiting for a flight . We stopped by on a Monday morning at 5 am while killing an 1.5 hrs for our flight to Jamaica. We were only 2 of 4 people that were there at there hour. As soon as the automatic door closed behind us the noise of the typical airport traffic goes away. So relaxing, the presentation and display of the food offered are top notch . Tyler Anderson of Millwright restaurant is head chef / crafter of this menu . For breakfast it hit the spot. Definitely better than being surrounded by the crowds and long lines at food spots by the gates. read more

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Stopped in for two hours before a flight tonight. Very crowded, food was consistently in short supply - but in fairness it is a small lounge and it was very busy. WiFi was so painfully slow that I gave up after awhile and used my jet pack. It was free to me so I can't really complain (and it beats sitting out by the gate searching for an outlet) The staff was very friendly and courteous and as attentive as they could be, but they had their hands full. Was here once before about a month ago and it was much less crowded. read more

My boyfriend and I visited this lounge yesterday for the first time and we were beyond satisfied. Andy welcomed us to the lounge and was very friendly and quickly had us enjoying a meal in the lounge before our flight. The Mac and cheese was hot and delicious and the short ribs were a great pre flight treat (and very unexpected for an airport lounge)! John served us a glass of wine and was also very friendly and welcoming. We have been to many airport lounges with our American Express benefits and I have to say this was our best experience yet. Great addition to BDL!! We will be back soon! read more

This place is simply unclean. There was a bunch of nasty old crumbs, spilled sauces and gunk at the foot of the bar, for example. The bathroom was a complete disaster, far worse than regular airport bathrooms. Staffers eating their meals and complaining to each other instead of filling drinks. This can't be blamed on staffing- there were plenty of people around, they just didn't seem interested in doing their jobs. read more

The Escape Lounge made my three-hour stay at Bradley International Airport ah-mazing. They had a reclusive lounge with comfortable seats, plenty of outlets, food and drinks for an all-inclusive price of $43 (I saved money by buying the pass online). I LOVED it. I was the only person there with three employees who brought me new glasses of wine every time I got low. I repeatedly got up for more little bites of food: tomato soup, quinoa salad and chocolate mousse. And every time I got up I didn't have to worry about leaving my suitcase because nobody else was there. They had freshly baked cookies and offered to give me some for my flight. Then there was the bathroom. It was private, clean and decorated nicely. There was plenty of room for me to bring my suitcase if I wanted. My time in the Escape Lounge was so surreal - so unlike what I'm used to - that I look forward to the next time I have a long wait at an airport. I won't have to squeeze my way into a crowded airport bar. I won't have to sit on the floor or search for an outlet. I'll have peace, quiet, food and drinks in a relaxing setting. read more

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No one was at the desk when I arrived. After a few minutes, when I asked a staff person how to check in, she snapped that she was talking to another customer. Very few food choices, including dried out and cold 'spinach egg bake'. Waited at bar to ask for a sparkling water, was told it would be $3.19 (!). Turned out there is a soda dispenser with sparkling water, but difficult to operate and sprays explosively. Worst lounge I've been to in quite a while. Seems understaffed, which takes a toll on staff morale, clearly. read more

The lounge is very clean, and Andy, John, and Malils were very attentive!! The food selection was served preportioned, tapas style, which seemed to ensure a steady stream for freshness. Vegetarians will have limited options for hot foods, but there were 5 or so GF, vegetarian salads to choose from. Relaxing atmosphere and strong wifi. :) read more

This lounge has gone completely downhill since it reopened after the pandemic. Both food and service are dreadful now - it used to be wonderful read more

I've been to this lounge in the past, and it's always a pleasure to return. A nice place to wait for my flight, and the coffee is excellent, as is the service. read more

What a great place to kill some time before a flight! I wasn't sure if I wanted to pay the fee, but there was a groupon and it was well worth it! The atmosphere was very relaxed even if the lounge was full. The seating is comfortable, with different types depending on your needs and size of your party. There are plenty of places to plug in and charge your portables. The food selection for the "buffet" was good, clearly geared more towards snacking, but it worked. The bar does include a selection of included alcohol. The Prosecco was very popular today, but you could get beer, wine, or a cocktail from the included selections without too much difficulty. Premiums are available. What really shines here is the service. Andy and John were stellar from the moment I arrived and attentive during the two hours I "chilled" there. With many likely return trips to/from BDL, it is great to know that this option is here! read more

Escape Lounge - Prosecco with clementine vodka and one of the many small snack selections. - Airport Lounges Near Me - Windsor Locks, Connecticut

ESCAPE LOUNGES. Recently I had the opportunity to use the one airport lounge at Bradley in Hartford, CT. My expectations were quite low frankly but I had a bit of time so thought I would use my AMEX perk and try the lounge. WOW! I was greeted by Jonathan, what a home run. I wish my employees were as polished and positive. The food offerings were high quality tapas type choices, superbly executed. Great bar as well. The experience was so good I contemplated actually missing my flight so I could hang out there. They don't have many locations in the USA yet, but if you are in an airport where they are, go a few hours early for your flight and have the experience of a life time. They are owned by a company called MAG USA. https://www.escapelounges.com/food-drink/ read more

It had been about a year since I had the opportunity to visit the Escape Lounge, so it was definitely time that I re-visited! I was flying to Florida this past weekend, and saw that there was a Groupon deal for the Escape Lounge - of course I purchased it, and decided that I would arrive to the airport early to enjoy some time in the lounge while awaiting my flight. The best part of this visit? It was just as I had remembered it from a year ago! The customer service is beyond measure, the quality of food and beverages is still outstanding, and the bathrooms? I watched them be checked on by staff multiple times throughout my 2 hour visit to the lounge. I'm not sure that I would spend the full price to stop by, but I have no hesitation purchasing entrance to my stay via groupon! If you're even thinking about it, just try it! read more

This lounge is fantastic! The food here is fantastic and the service is just extraordinary. We had great time here resting before getting to a long trip. Definitely recommended. read more

Omg best food in an Airport lounge we have had in a long time Intimate area with hot soup macaroni and cheese short ribs Salad in small containers perfect size read more

I wish every airport had a lounge situation like this! It's quiet, has comfortable seats, private bathrooms, and lots of outlets to charge devices. The best part was Jacqueline giving us the insider tips to maximize our experience! For example, take one of the pretzel sticks and pop that baby in the toaster before eating it with the little jar of mustard Thanks for the pro advice! read more

Escape Lounge - Airport Lounges Near Me - Windsor Locks, Connecticut

Great place to hang out while waiting for a flight, and one of my favorite Amex benefit experiences for sure! Food was really good and the staff was great. John, Autumn, and Kaylee were awesome and super friendly! read more

This was my first time at this lounge and Andy was awesome! He was accommodating and friendly as soon as I walked in. He had exceptional service and was courteous to all guests. Andy made the overall experience great! And I'll definitely be back. Thank you Andy! read more

My 6:30am flight is was delayed until 3:30pm which means I was at the Escape Lounge starting at 6am. From the moment I walked in, Andy, Autum and Patrice have made me feel very comfortable and a lot less stressed. They are kind and extremely attentive. Thank you team for making my 8 hours at the lounge as relaxing as possible. Couldn't have gone through today without ya! read more

This is one of my favorite benefits of being an AMEX platinum holder. I have visited this lounge nearly every week for the last 6-months and can say that the staff is consistently nice and the food is delicious. The open bar options are particularly generous. If you are able to arrive at BDL earlier than your boarding time (or if you're a delayed) you should try to get into this little escape from the airport crowd. read more

Amazing 45 $ drinks and food included. Really friendly service. Soup, grilled cheese Asian chicken slaw and pulled pork were stand outs. If you like it spicy ask the bar for Tabasco or Sriracha. Check to see if there is a Groupon. read more

This lounge was a pleasant surprise to find at Bradley. And even more pleasant was the worker: Jacqueline. What a lovely person! She was working the front of house solo on a Sunday morning. Checking people in...handling each person with patience and respect - even those who thought they could enter without the proper credentials were all handled perfectly. Then over to the bar to make drinks, then clearing tables. I think there were people in the back of house, but she was the only one on the floor. I don't know if that's the best management decision because it was very busy in there but she was handling it. I had to write, what a nice, nice and positive person who is genuinely happy with her job and the opportunity to meet all these people and serve them! Good for you, Jacqueline! And to that racist and misinformed man from Texas in the Harley T-shirt who believes that everyone in LA has AIDS...the irony! Spewing just to engage and enrage and spread your nasty vision of the world next to Jacqueline's unassuming and nonjudgmental persona. Glad we were not flying to the same place. Airport tales. read more

The escape lounge is a wonderful and welcome addition to Hartford airport; the space is designed very well with many different food and drink options, as well as great natural light from the large windows looking out onto the tarmac. There's plenty of comfy seating, available places to plug in, and complimentary WiFi to get business (or Yelp reviews) done while you wait for your flight. My partner and I have now made it a practice to arrive a little early to BDL to relax, unwind, and enjoy the various amenities before our flight. If you're an AMEX cardholder with lounge access (or part of one of their other loyalty programs) be sure to stop in here and enjoy yourself. Although I have had "higher quality" experiences with these types of lounges, this one is excellent for an airport this size! read more

Escape Lounge - Lovely November sunset! - Airport Lounges Near Me - Windsor Locks, Connecticut

Great New Addition to Bradley. Just tried the new Escape Lounge. It's a great place to have lunch and cocktails downstream of security. You can get a discounted pass online. Very friendly staff. read more

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This place was a godsend and such a great deal! I had a lot of time to kill at the Bradley International Airport so I looked for a United Club but there isn't a location at this particular airport. So, instead I stumbled up Escape Lounge and couldn't believe not only the value of the day pass but the quality of the food and service. (With a Groupon) a pass was about $30 and I was there long enough to have breakfast, lunch, and a couple of cocktails. If I bought the equivalent of that in the terminal, I'm sure it would have been well over $50--even more with the drinks. The food is genuinely tasty and handmade on site. The buffet bar is constantly maintained and cleaned and the entire staff at the lounge was delightful. Marie was particularly sweet whether welcoming you at the front desk or pouring your drink with a smile. I can't recommend this place enough. Incredible value for the price and a great way to relax in comfort if you have a prolonged stay. read more

Best food we've ever had in a lounge! Seriously the dinner selection was amazing- A few different salads, tons of bread options, awesome soup, and meat+fish. We tried almost everything and it was all incredible. Andy and Joanna were working and were super on top of keeping everything stocked and just generally really pleasant! Loveddddd it. read more

It's gone WAY down in value over the past year. Seems like they're usually 2 people short. List cost is $45 pp but is less with a $500 Amex card or other discounts. Empty tables are slow to be cleared of waste. No table service anymore. Bathrooms need more frequent cleanings. Food choices are decent WHEN they're available. Food at the central area is still good, BUT no large plates - only tiny plates today; no forks, only 3 soup bowls left and almost no soup, no cookies. The free vodka is Svedka - ugh. It's about as bad as Tito's. read more

Had the opportunity to stop by the lounge today as we got to the airport early. Andrew greeted us and was very helpful and accommodating. We got here about a half hour before closing but Andrew made us feel more than welcome and not at all rushed. Autumn also was helpful welcoming. The lounge is clean and comfortable with great amenities. If you have the time it is such a great place to wait before boarding your flight. They have a good menu of food and drinks and provide table service. Andrew really made this a terrific stop on our journey today. read more

Such a welcoming place to chill before a flight. Jonathan is a ray of sunshine--courteous, attentive, professional. My only suggestion; more vegetarian options, please! read more

We had a few hours while wait for our flight. Jackie greeted us and was so welcoming. The food was delicious and fresh. We will definitely come back and visit you Jackie. read more