Clean. Centrally located. Staff is accommodating. Rooms are dated but a fraction of the cost of the…read moreHershey lodge and hotel. Indoor pool & hot tub and gym.

We chose to stay here because it was a more affordable option, especially since we only needed the…read morehotel for eating and showering. Most of our activities were already planned for our short weekend trip to Hershey. While the hotel could use some updates in terms of décor, the customer service was outstanding. They accommodated our request for a late checkout without hesitation and happily provided extra towels and key cards. There was plenty of parking, tons of hot water, and a super friendly front desk staff--huge shoutout to Jazmina! Jose, who worked both at breakfast and the bar, was fantastic. He's from Puerto Rico, which I had visited just three weeks ago, so we had a great conversation. He was incredibly friendly and patient, even when figuring out how to make a Moscow Mule. Ida, the kitchen supervisor, went above and beyond to make my friend's breakfast burrito just right. The beds were clean, though the mattresses could use an update. Overall, I'd definitely stay here again--the staff alone was a 10 out of 10!

This hotel was like any other *good Holiday Inn Express (some have become run down, but not this…read moreone). Our room was clean, the pool was comfortable and never overcrowded, and you can't beat the location if you're in town for Hershey attractions. We had an enjoyable stay. Negatives: It was pricey compared to others, and I'm not keen on being charged extra for a cot, for a small child.

We stay sometimes overnight for NYE. Never had any issues…read more We were there visiting family from KS that have been staying there for many years. They have a booth at a show near by. This year during your renovations their room has been compromised a couple of times, first time, management did move them. The next complaint of backed up toilet (which was fixed very unprofessionally) attendant used bath towels to clean up floor! Really?!! They had coffee but no equipment to make the coffee. I will be talking with them today for a visit and I hope they were moved to another, nicer room...: PS please fix the metal container that holds the eggs....very loud when closing and does stay closed.

I would like to preface this review with the fact that I have been in service my entire life,…read moreincluding managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

Really a 4.5 star... we had 2 king sized rooms . One had a sitting area and seemed more spacious,…read morethe other lacked as much furniture and had an old light and a few other items which probably should have been removed. Hotel was very clean! Service at breakfast was excellent, as were the options for a buffet styled meal. Front desk staff was very nice as well. Would definitely stay here in the future.

I had an appointment in Hershey early in the morning so I decided to come the night before. The…read moreComfort Inn at the Park was convenient and the hotel was very clean with excellent service. In the morning they offered a well stocked breakfast. I have stayed in many motels and none have as nice a display of the food. The assortment of offerings included scrambled eggs and sausage, waffles, cereal and pastries, bread and muffins. I would recommend the Comfort Inn at the Park.

Very expensive for what you get! Hotel is very outdated! When I asked for more towels, I was told…read morethat I had to return the new ones. Everyone says that they love the ducks, however the ducks were a real problem with parking! The ducks sit in the middle of the parking lot and do not move, but that is to be expected considering you can pay 50 cents to feed them. We were here for a softball tournament and there was really nowhere to gather and hang out outside. We choose to set up camping chairs in the parking lot only to have ticks falling on us from the trees. Hotel may have been close to the park, but I would have rather had a commute and got a nicer hotel with the price that I had to pay. Would never return!

We recently stayed for a weekend during a last minute trip to Hersheypark for end of summer with…read morethe kids. Overall our stay was good. With the exception of someone I spoke to on the phone who was incredibly rude, the morning before we checked in when I called to make sure we could stay in the same room for both of our nights (split reservation)... the entire staff was pleasant and helpful. But I really have to give major kudos and credit to the breakfast staff! Suffice it to say, breakfast time gets BUSY around 8:00/9:00 on a weekend morning. They were on top of keeping everything stocked and navigating around lines of people (seriously the waffle line was like 10 people deep). One gentleman in particular (and I wish I had gotten his name) was super helpful after a kid stuck his whole hand into a bowl of chocolate chips so we needed to ask for a replacement. The hotel shows signs of age and nothing is perfect (the shower head was SO HIGH I had to stand on tiptoes to just adjust the stream) but overall it was a good stay. The bed was comfortable... maybe a little firm... but I was THRILLED to find they do do use the crappy down pillows that every other Hilton Brand seems to use. The ones that support your head for about 30 seconds. So this made for a much more restful night of sleep. And of course it is pet friendly with a convenient doggie station on a decent size grassy area that spans the back of the hotel. I WOULD recommend that housekeeping pay a bit more attention to what toiletries they hang in the shower (LOVE LOVE the full size ones that not only cut down on waste but also mean our whole family of four isn't trying to make one tiny bottle of Neutrogena last). The reason I say that is because we didn't have shampoo in our shower. We had shower gel, conditioner, and LOTION. Haha. We're Diamond members so have stayed in a few Hilton properties. And many of them Hamptons. I was not disappointed with this stay. With its proximity to the park (easy in and out), it's a good deal.

It was amazing stay for the night and the food was very good too and would recommend it to more pplread more

My recent stay at Hershey Lodge had its highlights, but overall it could definitely use some…read moreupdates to match the expectations of a resort-style experience. The rooms felt dated - particularly the bathroom, where the wallpaper was peeling and the bathtub showed its age. The overall décor could benefit from a refresh. Small touches would also make a difference; for example, swapping the chocolate bar welcome for liquid body wash instead of bar soap would feel more practical and modern. I stayed for a conference, and while the buffet food was decent, the desserts were the standout - especially the brownies, cookies, and flourless chocolate cake. Those were definitely a win. The waterpark was a lot of fun for the kids and a big highlight of the stay. That said, it would be great if both the waterpark and on-site restaurants had extended hours, especially on weekends, to better accommodate families. A few logistical frustrations stood out as well. The check-in line was extremely long, so be prepared to wait - it would be a huge improvement if they offered a virtual check-in option. Additionally, room service does not come during multi-day stays, which was disappointing. A simple refresh between days would go a long way in improving the guest experience. Overall, it's a pleasant place with family-friendly features, but it didn't quite live up to other resort experiences I've had. If your main focus is a waterpark getaway, you may want to consider Great Wolf Lodge as a comparison.

Stayed here for the first time when I attended the PETE&C conference…read more Excellent and friendly staff, chocolate everywhere, connected to a few restaurants, and well kept grounds throughout. I didn't get to experience all of the amenities but they are a plenty. I love the decor and friendly staff. I'll definitely be back to update this review.

So we stopped at the Tru on our way back from Ohio to pick up our new fur baby. We had been at the…read moreHershey Hotel the night before - which we do like a lot except it was expensive and didn't allow dogs - hence since Tru did - we had to stay here on the way back. WELL - we loved it! The staff was awesome, beds comfortable, breakfast bar perfect for what you need and yes - they let you bring the fur kids!! I am super picky about hotels and was very pleased with the modern esthetics of the hotel as well. Of course having an adorable puppy does stop people dead in their tracks but this is so great if you do travel with your dog (or pet) - we will definitely see Hershey this way the next time - less expensive, totally comfortable, pet friendly and you get breakfast to boot!!!

Stayed one night over May 2, 2026. Woke up to see that a corner of the mattress was exposed, and…read morethat it had a big, yellow stain on it. Pulled back all of the bedding and discovered that about 25% of the entire mattress had similar yellow, urine-looking stains on it. Told the front desk and showed them pictures. The room was not comped. The room was dinky and ugly. Heard every noise from the hallways and other rooms. Am beyond disguste. Will absolutely never stay at this or any other Hilton property again!! Don't stay here!

Excellent room. Clean. Love it! Windows can open to get fresh air. We stayed at the villas…read moreright across from the concierge lounge at the hotel Hershey. At the lounge there is always something to do/eat/drink/chocolate. Lots of seating in and around the bldg. big tvs to watch and soft music playing. For breakfast it was continental (bagels,toast,muffins, juice, croissants). Free. All we really eat for breakfast anyway. then all day there are bags of chips pretzels tea/coffee/hot chocolate/soft drinks dispenser (sodas/lemonade/iced tea/gatorade). At 11a they roll out snacks,big cookies,etc. at 5p there's a reception with prosciutto,olives, Brie,salami,crackers, wine, beer, etc. then dessert like mini cakes at 7:30p. All part of the room fee. We requested a microwave in our room for my daughter's allergies. They forgot, but there's a microwave to use in the lounge. Yay! Oh and there's board games in the lounge too. There are utensils and plates avail all day for use. Didn't see fire pit lit up for s'mores. Maybe that's during the summer. Hubby got to use the hotel shuttle to take him to the ice hockey game and back. Driver knew when game was over so they were waiting for him before we even had to call. Free admission to Hershey museum and garden. Ok teeny tiny nitnoid grumbles. Our pillows were only down pillows so during the night, they compressed. No other options in room. Hotel comforters were great, but very noisy due to high thread count or too much starch.

Thankful to Natalie for checking us into the Villa cottage to ensure our accommodations included…read morethe fireplace and the soaking tub. I didn't realize that not all of the villas include a fireplace or a soaking tub. The Concierge Lounge is an excellent luxury addition to your stay at the villas, offering complimentary amenities such as continental breakfast, light afternoon snacks, and evening snacks. Of course, every detail of the cottage is consistently lovely (the decor, the cleanliness, and modern amenities in the bathroom)

If you're looking for a cheap but clean place to stay for work or a quick trip, this is a great…read morechoice. If you are searching through Hershey for a traveler motel that won't fill you with despair and disgust you've found it. For the price, this is a five star hotel. Reader, if you are looking for a better experience at this price point, you are not going to find it in any popular town in the U.S. I've spent the last few years of my career checking many of them. I have to assume the poor reviews predate a renovation and/or management change, or that some people's expectations for a ~$100 motel in a tourist town are way too high. I have stayed in a lot of travel motels like this for work, and there are cheap bad hotels and cheap good hotels - I would say this is a good one. The beds were well made and clean, the mattresses pass the flip test, and the bathroom was very clean as well. The carpets in the room were properly vacuumed. No dust bunnies in the corners. There is some highway traffic noise beginning around 6am, but this motel is next to the highway. If you're staying anywhere like this you should bring earplugs anyway. The shower is hot and the water pressure is strong. Lots of these budget places have stopped cleaning rooms nightly during a stay, but this one does. The tub in my room could use to be refinished. I don't think anything else here is in real need of a renovation. And, the people working here are really, genuinely nice. I did not expect the doorman at midnight on a weekday to be so friendly as I checked in and that is really appreciated after a long day of travel. Thanks a lot dude, I literally drafted this review the night I came in for that. Everyone I saw here from the desk staff to the housekeepers were so friendly. Really, thanks so much. It makes traveling for work so much nicer. There is a really sparse fitness center but I appreciate having one at all at a motel like this. Good if you want to get a run or a quick workout in while you're traveling, but don't expect much equipment. Walking distance to some bars and restaurants including a 24 hour diner. Right across from the conference center. There's even some cute themed decorations and paintings around the place.

I honestly don't know how the reviews are so bad. It's not high line but a perfectly fine place to…read morestay, especially at this price point. We had no issues. Stayed here overnight for a concert in august. Easy Uber ride to the stadium. Check in was a breeze. Room was clean. Nice size fridge that worked well. Enjoyed the pool area. They are strict about no alcohol outside the rooms so be sure to bring something to drink from to contain it discreetly if you plan on enjoying some adult beverages by the pool. Didn't make the comp breakfast so can't comment on that. Staff was nice.

The staff was very helpful and welcoming. The room was clean. Free breakfasts were just what you…read morewould expect. Overall I say it's a very nice place. Reasonably priced and very nice. Close to the park and the town of Hershey.

We stayed here since it was close to the concert venue, Hershey Stadium. It was a short drive (2…read moremiles) so it was super convenient. The room was very clean and comfortable. The staff was very nice and helpful to recommend nearby attractions. We only stayed one night, and didn't take advantage of the amenities, but they do have an indoor pool and a free breakfast. This hotel is located right next to the Hershey Museum and super close to restaurants, stores, and gas stations. We would definitely stay here again.