Dr Sugihara was able to squeeze me in same day because my ears were killing me. He was very thorough and answered all my questions. His bed side mannor is top notch and his office staff made me feel welcome. I would really recommend Dr. Sugihara to anyone I know. read more

My mother went to see Dr. Waki about a cough, he gave her a 4 week prescription and when she came back he asked if that resolved the issue. My mother said no, he then said "I can't help you", turned and walked out. No exrays or thorough exam done. Would not recommend!! read more

Went in to see Dr. Waki on July 1st, 2019, after a few days of heavy coughing and chest pain (due to my constant coughing) and excruciating ears pain that I got while flying back from Houston. While waiting for Dr. Waki, his medical assistant, Amanda, prep things for me. She was very nice and gentle when she numbed my nose because Dr. Waki needed to scope me later. A minute later, Dr. Waki came in and started to scope my nose, check my ears and throat. Yup. I got the summer flu with pus deep inside my nose. Yikes. Dr. Waki also had my ears checked by his Audiology Department for my ear pain. Super convenient. Dr. Waki and his office have been very nice and professional. Thumbs up to you and your staff members. Strongly recommend. read more

I've been sick for years I've been seeing a very over priced ENT in Newport Beach. I finally got fed up and thankfully I found Dr Waki. First visit he had me correctly diagnosis and put me on the right medication a little over a month and doing much better. I'm very thankful. He explain everything so I could understand very good bedside manner. Can't say enough wonderful things about him. You won't be disappointed if you go here. read more

Dr. Waki is a competent doctor but his staff and his techs are poorly trained and very unorganized. Records are misplaced and phone calls are not returned. Go this is office at your own peril as you will be disappointed and frustrated. read more

Best doctor EVER with excellent bed side manners!!! Went in and saw him and he was patient, kind and professional, not to mention he treated the problem hands down!!!!! Would refer Dr Waki to any and everyone!!!! read more

This Ent office was horrible; medical assistants have never answered my calls or returned my messages (Alexis and Crystal). Even the doctor doesn't respond to patient's email message (Dr. Kinzinger). I saw Dr. Kao at first- he was fine and gentle when using the scope down to my nostrils. But Dr. Kinzinger was very rough and made me choke badly. Kinzinger is the second doctor they gave me to figure out my throat problem because the Kao didn't know what was wrong. But I got worse because of the roughness of Dr Kinzinger. Now, he doesn't even reply the email for questions. Bad experience with this office. I do NOT recommend. read more

What a disappointing encounter with Dr. Waki. I believe that he used to be a good doctor, (many years ago), as many family members have been treated by him. But as of late he is not the same caring or concerned physician that he once was. My visit started out by having the staff incorrectly spell my name and then question me as to if I knew how to spell my own name! Told me that they would change it in the computer, but proceeded to give me a receipt with the incorrect name anyway. Dr. Waki was rushed, rude and condescending when told me he couldn't explain why I was having the problem and then asked me what I thought was wrong! My reply, was simply, "that's why I was asked to come see you, you're the doctor, not me!" He told me to seek a second opinion with someone who had more equipment to diagnose my condition. Wish I had known this before I spent the money and time to see him. read more

I've been going to Dr. Waki since I got my first tubes in my ears at around 6 or 7 years old (I'm now almost 26) I've always been afraid of doctors but not Dr. Waki, he makes me feel so comfortable and his receptionist Sydney is so sweet and cheerful she helps make the experience even better. My grandma now goes to him and refuses to go anywhere else! I love everyone in that office. They did a great job hiring the best of the best. Nothing but the best reviews for this place! read more

Dr. Waki's office and staff were very helpful and friendly. Dr. Aubrey Mey in particular was amazing with my 2 week old baby. My son was born via C-Section and didn't pass his hearing screening. So Dr. Mey did the test and he passed, it was something we wanted to do just to be safe. I would recommend Dr. Waki and his staff to everyone. read more

Dr. Waki was RUDE, his office had me sign for out of pocket cost but I'm 100% covered anywhere. I mentioned the VA also does not charge and he stood up walked off and said go to the VA !!! read more

I had an appointment with Dr. Luu (audiologist) a little over 3 years ago. Her thoroughness was amazing. Fortunately my hearing has stabilized and I have never had to go back to have my aids adjusted or reprogrammed and they have worked perfectly. A couple of weeks ago the receiver (the wire and dome that go into your ear) end came off while putting on a new dome to put in my ear canal. When I contacted their office to ask about my warranty which I thought was 5 years (but was only 3 years) and explained to them what happened they wound up sending me 2 new receivers (1 for each aid) along with batteries, domes and a tool to replace the receiver at no charge to me. Yes they honored the warranty which had recently expired and they were the ones who offered to do this with no requests from me. This was coordinated with Dr. Luu through the Audiology Manager (Trish Le). In checking with outside sources it would have been about a $400-500 cost to me had I had it done somewhere else. To say the least it was FANTASTIC Customer Service!!! read more

Dr Walki is a great doctor who takes his time to understand your health concerns. He is amazing. Staff is also professional and they work to get you seen as quick as possible. Special thanks to Leona for her support. read more

Amazing service and help! Yesenia, Syd, and Amanda also all extremely helpful when it came to everything that was needed. Would highly recommend this office to anyone that needed to go see an ear, throat doctor! read more

I have been having some esophageal issues for the past month, and Dr. Waki, with his wonderful medical staff, were able to squeeze me in last minute. I appreciate his thoroughness in his diagnosis, and how he ensured that all my questions were answered during my appointment. It is rare to find a physician who takes the time and provides quality care to patients the way he does. He was approachable, personable, knowledgeable, and empathetic. There is no doubt I would recommend him to my own family and friends. read more

Dr. Waki is a wonderful doctor! Every time I have been there he has taken great care of me and my family. He makes sure all of my concerns, questions and needs are addressed. I would recommend him him to anyone with ENT problems. He truly does care for his patients and goes above and beyond. Thank you Dr. Waki and staff! read more

Almost $400 for a 5 minute consultation. This is exactly what's wrong with our healthcare today, that doctors are allowed to charge these ridiculously rip off prices. Even worse was how aggressive his treatment plan was. Surgery was the first option. Which would of costed several thousands of dollars more. His bedside manner was pretty cold and apathetic. And he was in quite the rush, only after 2 minutes. read more

The service was excellent! Dr. Waki thank you, for being kind, patient, and considered. All the young ladies, front and back were extremely helpful, knowledgable, and professionals. In a scale of1 to 10, 10 being best a 10+ read more

I've had allergies all my life and after neglecting things for too long I lost the ability to taste, smell, and breath out of my nose. After going to see Dr. Waki a couple times we determined I needed surgery to get me back to a baseline. Everything is great now and back to normal. I'll definitely be going back for check ups. The staff and nurses at the office are great too--super helpful and friendly. In the end a great experience at this office. read more

Dr. Eric Waki is a good doctor. I have been going to him for almost 8 years. I have had allergies since I was a kid and all other doctors gave me zyrtec or something similar and nasal spray. Even after years of the same pills and nasal spray I was suffering. Finally, I went to Dr. Waki and he had me tested for allergies and proceeded to get me on allergy shots. This was one of the best medical decisions ever made. My allergies are down almost 85%. Be advised that managed health care can seem abrupt and impersonal. St. Jude causes a lot of this. All doctors that are related to St. Jude have very busy offices. Dr. Waki's office gets quite busy and he and his staff have 100's of things going on so be patient and also ask questions. Also Star and Amanda are outstanding. Did I say outstanding? read more

an Amazing staff And doctors was sitting in the lobby when a elderly women threw up the staff took care of it quickly super friendly and welcoming. felt so bad for the women but was impressed how the staff handle the situation They take really good care of their patients :) read more

We love Dr. Waki and his staff!! After countless visits to our daughter's primary care doctor and allergist we found ourselves desperate for answers to her symptoms. Within one visit he was able to scope her nose right there in his office, establish a diagnosis and prescribe medicine that actually worked. To further explore he ordered bloodwork and a CT scan which helped identify her symptoms and continued treatment. We are extremely happy with Dr. Waki. Thank you so much for taking the time to answer all of our questions and caring for your patients!! read more

Took care of my daughter fine. Waited maybe 15 min past appt time but spent as much time as I needed to ask questions.

Office seems to have no concept of what appointments are supposed to be for. I waited 2 hours past the first time and over one hour past the second appointment time. The office was full of people waiting for their appointments when I finished 75 minutes after my scheduled time. read more

I have been seeing Dr. Waki for various ENT reasons ever since he removed my tonsils when I was 1 years old! Dr. Waki even helped to diagnose my thyroid condition (a diagnosis that CHOC hospital failed to make). After Dr. Waki's diagnosis, I initially began to see another highly rated ENT that was supposed to be knowledgeable about thyroids.. but that was not the case (my experience with him being both extremely unprofessional and frustrating). After returning once again to Dr. Waki, he has remained a thorough, professional, and well-explained doctor in all my follow ups and ultra sound appointments since. Dr. Waki's office staff are also phenomenal. In my 21 years of seeing Dr. Waki, I have yet to find a complaint. Overall he is an extremely trustworthy and knowledgeable doctor. As mentioned above, I have been to a number of local ENTs in the area regarding my condition, and he remains the best. read more

AWEFUL, DON'T USE!!! Took my son and waited over an hour to be taken to an appointment room, only to have to wait another half hour before being seen! read more

I took my son to Dr. Waki after seeing another ENT who didn't have an opening in her schedule for weeks to have my 3 year olds tonsils/adenoids removed. Dr. Waki was kind, intelligent, listened to all my questions and took the time to explain everything in detail about what was to be expected before and after surgery. He then escorted me out and said his surgery coordinator Star would be contacting me as soon as possible to schedule an appointment. Two hours later I received an email from Star saying she could fit Ryder into Dr. Waki's surgery schedule that week and two days later Dr. Waki removed his tonsils/adenoids. Never in my life have I experienced such an efficient and friendly staff. My son is now 3 days post-op doing great, very rarely complaining of any type of discomfort, and is healing beautifully all thanks to the amazingly skilled Dr. Waki. I can't thank him and his amazing staff enough and will recommend them to everyone I know. read more