I had an amazing experience with Dr. Terry. I had a significant buildup of earwax that was causing my ear to feel completely plugged. Dr. Terry was very knowledgeable and experienced. Within just a couple of minutes, he was able to safely remove all of the wax, and I could hear clearly again. The procedure was quick, painless, and made such a huge difference. I highly recommend Dr. Terry to anyone needing ear care. Thank you for the excellent care! read more

I had just called to retrieve a medical record from a procedure I had done a couple of years ago. The experience with Dr Scott was Great! However what I just experienced requesting MY records from the receptionist was extremely poor! No professionalism highly inept and a poor representative for the Doctor. Barked the requirements for retaining the record. But had a problem of answering subsequent questions. Absolutely horrible! read more

Something is very off here. "I presented with ongoing head, face, and neck symptoms. I came to have my sinuses looked at and evaluated. During the visit, the physician diagnosed me with TMJ despite my objection and lack of prior history. When I stated I did not agree with this diagnosis, he responded dismissively and said 'fine, don't listen to me!" He applied pressure to my jaw causing pain and stated this confirmed TMJ. I felt dismissed, distressed, and that my concerns were not appropriately evaluated. He prescribed anti-inflammatory medication and muscle relaxers with hand written prescriptions and antacids that were prescribed electronically which I found strange. I was told to come back for testing. I will not be returning. I wish I would have checked his medical license prior to visit. read more

Dr. Scott is the best ENT doctor we ever met in life . He is super patient, gentle, nice, and professional . Dr. Scott helps my mom gets the most stubborn wax out of ear. My Mom's hearing returned instantly. Five star experience , highly recommended! read more

Scott Terry W, MD - Dr. Scott is the best ENT doctor we ever met in life. He is super patient professional.he helps my mom get the stubborn wax out ... - Ear Nose & Throat Near Me - Diamond Bar, California

Hands down one of the best ENTs!!! I had a chronic ear infection for over a month and he never gave up on me. He saw me once a week for almost a month, he truly cares for his patients. He is real with you and makes you feel cared for. Im very grateful to him for helping me during a time where I felt helpless. Everyone in the office is kind, all 3 ladies are pleasant and friendly. Im grateful to God that I found this Dr. read more

Was able to get appointment quickly, Dr Scott is very straightforward and friendly. Would recommend!

My daughter was seen by her primary care physician for ear pain and blocked ears due to wax. Her doctor treated her for an ear infection based on her symptoms and referred us to a local ENT. I contacted the ENT and they could not see her until May! I called a few more ENT Specialist in the Upland, Claremont area and it was the same. I contacted Dr. Scott's office and they were able to get her in within a few days. We met with Dr. Scott today and he was great! Very thorough. He prescribed a few medications and over the counter recommendations for my daughter, whose allergies have been severe this year. He then addressed her plugged ears and was able to remove the wax blockage quickly. My daughter is so happy and feels great! She can her so clearly. Thank you to Dr. Scott and his office staff. read more

MD has no respect for Patients or Spouses requests or desires. Nurse is not honest. Front office is rude. Sorry I brought my husband here. I have stopped my appts. Also makes multiple appts in what could be done in 1. I'm a nurse and at 1st it seemed like a good idea. I regret bringingy husband here. MD also doesn't want him to use his sleep apnea equipment although he stops breathing for long periods of time. MD also does unnecessary tests read more

Very friendly and welcoming staff. Answered all my questions I had. Glad I was able to get help here.

Dr. Terri is by far the very best professional ENT doctor in the area. I recommend all of our customers to see him anytime. They have any ear issues. His office is prompt and courteous, and his professionalism is without equal. read more

Scott Terry W, MD - Why you need Dr Scott - Ear Nose & Throat Near Me - Diamond Bar, California

Doctor Scott was extremely nice and very and Thorough took the time to explain everything so that I would understand exactly what was going on with me. His staff was wonderful. Very polite. Squeezed me in even though I did not have an appointment. I so appreciate everything they've done for me. Thank you. read more

Dr. Scott is very caring and takes time to explain everything if I have questions, he always answers them with knowledge, patience & recommendations. read more

It is shocking that this place has not been shut down. The nasty attitude and foul mouth of the receptionist who so proudly shouted her name to me when I asked who I'm speaking with SUSIE was also classy enough to challenge me to an in person altercation when I called her out for being rude and unprofessional when she hung up on me because my 89 year old father who urgently needs to see an ENT is "too much trouble ". I asked why she wouldn't accept him as a patient and she said I just don't want to", she said she runs the place and she answers to no one. After this highly upsetting exchange I started to dig into this so called doctors office and found many complaints of verbal abuse, rude behavior, hanging up on people and FRAUD. Karmas a BITCH. read more

I have been working with Dr. Scott for a long time now (years) and have nothing but positive things to say all around! Bedside manner, his knowledge, his work, the office staff to billing Zero issues! My journey started because of migrane issues that No other Dr could solve and found out it was all related to sinus and TMJ issues. It's been a miracle that after 8 years (with other doctors and operations) he was able to find out the actual problem and fix them! Can never thank him enough. Recommend him 100% People always are easy to leave negative reviews but for the one negative there's 100 people who had a positive experience. Give him a try. Wish he was a specialist for everything he would be my only Dr! read more

Do not go there. This doctor did not warn me of possible side effects including empty nose syndrome. I am worse off than before I got the turbinate surgery. I am still bleeding and my surgery was in October. Thank God I only did one nasal turbinate instead of both. I can now only walk a couple hundred feet without having trouble breathing. I constantly choke. I feel like I am gasping for air. Hopefully, I will heal. But for now I am miserable and my quality of life has severely disminished. read more

Nearly four years and two colds have passed since Dr. Scott performed my sinus surgery. Not one single sinus headache has manifested itself. Not one. Thanks you, Dr. Scott read more

I was having daily migraines before seeing Dr. Scott. It was causing me severe pain and disrupting my life. After having two non-evasive procedures I am finally feeling like myself again. I didn't realize how long I was muddling through my allergies until I could feel the difference. The staff here are so friendly and I am always seen quickly. Would highly recommend Dr. Scott and his office. read more

I have visited 3 doctors for sinus and my ears being plugged ,everyone tells me the same thing take Flonase,I waited for Dr.Terry however worth the wait even though I have insurance I paid out pocket to see someone fabulous he asked allot of questions and did not rush through the diagnosis, I would recommend.... Thank you . read more

The doctor's manner was off putting and he used foul language. When I called to cancel the receptionist was pushy. I said I was cancelling and would call back to reschedule. Then she asked why I was cancelling, and when I said due to asthma. She then proceeded to say " This is an ENT doctor", or, " you know this is an ENT doctor. , as if I should be able to come in. Very unprofessional. He may be okay as a doctor, but I would not recommend him. read more

Just saw Dr. Scott for the first time today regarding tinnitus, nasal congestion, and allergies. He was so kind and incredibly patient. Several times he paused to make sure I was understanding him. And he reminded me not once but twice for me to call him if I had any questions or concerns before our next appointment. His office staff was amazing, too! Very kind, patient, and understanding of someone like myself who gets very anxious when visiting the doctor. I highly recommend Dr. Scott as an ENT! read more

I went to Dr. Scott four years ago (March 2017) because of my ears closing up. Every doctor I went to stated "there was nothing wrong with my Eustachian tubes, and that I just need to take Zyrtec or Zyrtec D". Dr. Scott was the first doctor who took the time to really give me a proper diagnosis and who did anything about helping me find the solution. Thank you Dr. Scott! You are amazing! read more

This review is for the front office. I called today to see if I could make an appointment for my ear pain. The lady who answered the phone is the reason why I'm leaving this review. She informed me that my insurance is out of network. She took down my info, called my insurance company and called me back to let me know what my out of network benefits are and what the appointment would be as an out of network visit. I'm looking for an in-network ENT but, based upon my experience with the front office, I would definitely become a patient if they become an in-network provider. read more

My first time visiting this ENT specialist's office. Dr. Terry Scott was great and thorough. But I cannot say the same thing about his staff name Susan. Had a co-pay of $50 and asked if I can get billed this one time before coming in which they approved. Made a second appointment for a test. Received a reminder call to confirm the appointment, told staff that I needed to cancel. The next following day I received another call but this time from a Susan. She called to ask why I canceled the appointment. I didn't want to explain to her why I canceled but felt pressured to give her a reason so I gave her one that was very personal. Soon after I gave her the reason she stated this "Well than we need to collect the copay you said you were going to pay" I told her I will pay it. Never have I not ever pay a co-pay. Her demeanor of requesting the co-pay was humiliating and upsetting to me. It bothered me so much that I had to call and speak to her again to let her know how I felt about that conversation and added that I will no longer need their services due to the conversation I had with her. I will file a complaint. read more

I have nothing but great things to say about this Dr and his staff. I would recommend them to family and friends in a heartbeat. He is not pushy and actually takes the time to explain things. The girls are very friendly and helpful. I actually don't mind coming here, as he has helped me with my health issues. I also have Blue Cross Anthem and have not had any problems like others here. read more

Terrible receptionists, so rude get some better staff and maybe the rating will be better lol

Hopefully the person whose in charge of this business reads this. Your receptionist is the first person your patients talk to, if their rude an not courteous maybe you should find a replacement so you don't lose business. I called with a PPO insurance an just finding your establishment online, Liz was incredibly rude an hung up when I was not even done talking, I called back an asked for her name an told her she's not very courteous as I wasn't finished asking questions about availability and she just said "okay... okay..okay! an hung up! I hate negative reviews but businesses like this need to know who their employing to run their patient intake part, train them to be courteous an you'll have people wanting to wait the days to see you as the doctor. read more

arrogant staff, arrogant MD, all they care about is the CASH! Was there over a year ago, almost made the mistake and called for my neighbor, but never again. read more

I always had breathing problems and got a turbinate reduction surgery 5 years ago overseas which only temporarily alleviated my snoring, as well as breathing problems. Due to constant restless nights, I looked for an ENT doctor and happened to run into Dr Scott. He checked and saw that my previous doctor only worked on the front turbinates and he suggested that I was a great candidate for laser and radio therapy surgery. He did my left side, as so I could breathe on my right and then vice versa. CT scan showed a huge improvement, as well as my snoring as stopped completely and I wake up feeling very restful. I can't recommend Dr Scott!! Thank you so much to you and your staff for making my life so much better! read more

Another complaint about shady and untruthful financial counselling. I suggest you also read the first review and be wary of the second planted one. I went to Dr.Scott two years ago to have two rather major procedures done and am now writing this review because I have been slapped with a large bill out of no where two years later. I am a student and was hesitant to perform these at that time due to financials. He was out of network and understood my financial situation. I chose him because he promised me that he would work with me and account for the difference in the in/out deductibles. I repeatedly asked him what the costs would be for the entirety of the procedure, and he said there would be none beyond his clinical costs When I called his office, the insurance manager at his office was extremely rude, hostile, and impatient with me and refused to acknowledge the promise made by the doctor. I asked to see if I can talk to him in person, and she absolutely refused to let me talk to him unless I paid $150 out of pocket to have a patient visit. I was absolutely appalled by her treatment as it was unreasonable and unprofessional. So now I'm stuck with a large bill two years later that I can't even talk to the doctor about. You can go to this clinic if you are planning to pay out of pocket. If you have insurance and he cuts you a deal, double check everything and make sure it's in writing with his letterhead and signature. I don't think anyone deserves this kind of service and deception. Do your research. There should be other ENT doctors that have better reviews around the area. read more

I have had sinusitis for years and dealt with severe congestion and sinus headaches on a daily basis. I had the 2 turbinate reduction procedures over the last 3 months and what a huge difference it has made!! I can now breathe freely from both nostrils and no longer have issues with headaches and congestion. Wish I would have learned about Dr. Scott and turbinate reduction years ago! Dr. Scott is very knowledgeable, confident and kind. Would definitely recommend him! read more

Truly cares, team is awesome and takes their time making sure your good. Recommend to anyone that wants to help get relief from all their sinus issues read more

I walked in very dizzy... with nausea, fatigued... I was very light headed. Dr. Scott examined me for what we felt was Vertigo. He was very thorough... taking well over an hour with my husband & I to really be sure we knew what he was checking for... as this could be caused by several factors. Who knew? Dr. Scott has a wonderful bedside manor and was very interested in my symptoms & overall health. I was referred for a couple of other test (just to be sure) at Casa Colima, prescribed a couple of medications that have made my life so much easier today and asked to return after my tests for a final evaluation. I would highly recommend Dr. Scott. His 27 years of experience truly show in his knowledge and patient care methods. Thank You Dr. Scott. Jill Blanchard Fitness Trainer The New Beginning Fitness read more

I have PPO Blue Cross, they do not work with Anthem Blue Cross or ANY NETWORK the person who answered my call said before she added; are you going to make the appointment or not? read more

Dr. Scott is an amazing doctor. He is straight to point no-nonsense and incredibly knowledgeable. I suffered chronic nosebleeds. He ran some tests including skin allergy tests, visual inspection of my nostrils, and MRI. Thank god it was not anything serious and he was able to determine it was from allergies. Based on his medical opinion he recommended surgery on my sinuses. He was incredible helpful in explaining the procedure and potential side effects. Post-procedure, it was incredibly painful but was everything the doctor said was to be expected. I've had very positive results from the experience and would highly recommend him. His rates are also are very competitive. read more

When I first came to Dr.Scott a few months ago,I had exhausted all my options. Allergy shots,inhalers,prescriptions- nothing could get rid of this overwhelming sinus pressure that limited my quality of life. Dr. Scott walked me through my options and choices. I have now completed my turbinate reduction surgery and it has changed the way I live. I get more sleep at night, no sinus pressure and I am productive and active now more than ever. All the staff- in the office and at the surgery center- are so friendly and helpful; they make the process go smoothly. So grateful to Dr. Scott and his staff for everything they do- I am a new person. read more

I've had the pleasure of seeing Dr. Scott for any and all of my ENT medical needs, his staff is very professional and a pleasure to work with, they do inform you from the start about any and all insurance issues and are more than willing to offer any assistance you may need. My experiences in his office have always been top of the notch medical care.. Dr. Scott is a true professional and know his medical practice answering any and all questions I put before him. Making an appointment is very very easy and the insurance process was gone over in detail with no misunderstanding. I highly recommend Dr. Scott to my family, friends and to my patient's in my practice in need of an ENT doctor. read more

Dr. Scott is through and careful in looking over his patient's ENT health issues. He does a fine job explaining the various issues concerning nasal problems with allergy. Dr. Scott is also a great listener, and he carefully goes overand explains all aspects of good health care for his patients. His staff is also friendly and caring. read more

Doctor Terry Scott is a wonderful ENT. He took time to explain the process of diagnosis and my options for treatment (including laser surgery). From start to finish my expectations were exceeded. From allergy and airflow testing to setting up my CT scan, explaining test results and working with my insurance (even though he is out of network). He and his staff made sure I was prepared for the actual surgeries which were done in stepwise fashion which made sense to me. I had infection stuck in my sinuses so it was logical to open the sinuses and allow them to drain first before correcting my deviated septum in a later surgery. I am currently 5 weeks after my final surgery and breathing so much easier already. I am still healing but even at this early stage in recovery I can honestly say I am glad I decided to go through with treatment with Doctor Scott. read more

Doctor Scott was absolutely amazing! I have been getting horrible strep throat infections at least once a month since I was 19 years old. Constantly being sick like that was seriously affecting my quality of life and It was really hard constantly having to take off work until I recovered. And everything changed when he removed my tonsils. I haven't gotten sick since, and it's been 9 months! I'm not gonna lie and say the recovery was fun, but I my recovery was a lot better than many people I have seen go through this procedure as an adult. I had no complications and pain started to go away after about a week or so. He was great from throughout the whole process. He was also the first doctor to figure out/believe that I have asthma. Getting treated for this has seriously improved my day to day quality of life. I also had a history sinus infections, so he recommended that he laser my turbinates in my sinuses to help improve my breathing and my sinus flow as well as fixing my deviated septum! I haven't had a sinus infection in 6 months! read more

I have been seeing Dr. Scott for about a little over a year now and have been more that satisfied with my progress. Dr. Scott is very friendly and easy to communicate with, and provides patients with more than adequate care. I went to Dr. Scott for my nasal and breathing problems and received a Endoscopic Sinus Surgery along with Turbinate Reduction. Instantly after the surgery I felt progress in my breathing, and continued to see progress as time passed The human resources staff is very accommodating with regards to billing and setting up appointments. Also, the location of the office is very accessible and not too crowded during the day which makes it very convenient. Overall, I have no complaints about Dr. Scott and would recommend him to anyone in need. read more