My experience with the front desk staff, specifically Nairi, was extremely disappointing. From my…read morevery first interaction, she was rude, dismissive, and spoke to me with an attitude. Instead of making the process smoother, every interaction felt unnecessarily difficult and stressful. What bothered me most were the judgmental comments she made, which were completely inappropriate in a medical office. As a patient already dealing with the anxiety and uncertainty that can come with seeing a cardiologist, compassion and professionalism are incredibly important. Unfortunately, I felt neither. Every phone call and visit left me feeling more stressed than reassured. Rather than helping resolve issues, I felt like I encountered unnecessary obstacles at every step. The front desk is the first point of contact for patients, and the way people are treated there can have a huge impact on their overall experience. I sincerely hope the office addresses this because patients seeking cardiac care deserve to be treated with kindness, respect, and empathy during what is often a very vulnerable time.

I am writing this with a deep sense of anger and absolute disbelief regarding the treatment my…read more85-year-old disabled mother and I received at 1809 Verdugo Blvd office. The "Hold" Deception and Blatant Dishonesty When we were lost trying to find your office, I called for directions. The receptionist told me, "Someone is ahead of you, I'm putting you on hold." I stayed on that line as I navigated my mother into the building. When I finally reached the front desk, the clerk had the audacity to snap at me, "YOU GUYS ARE LATE!" She didn't realize I was smarter than her games. I turned on my speakerphone right there at the desk--I was still on hold. I stood there watching her ignore the phone while she sat and chatted with two other employees. She wasn't busy; she was just being lazy and dishonest. The look of shock on her face when she realized I caught her in a lie said everything. Conflicting Instructions and Disregard for the Doctor After our appointment, Dr. Harry Balian specifically told us to wait for an EKG. When I asked the staff for the room number, I was met with total incompetence. One person pointed to a vacant room, while another dismissively told me, "No, you just need to come back." When I insisted that the doctor told us to wait, her response was insulting: "Dr. Balian doesn't know our schedule; you need to come back." It is mind-boggling that your staff thinks they have the authority to override a cardiologist's medical orders for an 85-year-old patient. Health Risks and Discrimination To make matters worse, while we were being forced to reschedule, a staff member was coughing violently without a mask and without even covering her mouth. This is the same office that texted me warning about "viruses spreading" and restricting visitors to "avoid contamination." The hypocrisy is staggering. You treat us like a "contamination risk" while your own staff openly coughs on patients without a single "sorry" or a mask in sight. Closing Statement We felt targeted and discriminated against from the moment we walked in. These women have no manners, no professional ethics, and absolutely no respect for the reputation of a talented physician like Dr. Balian. Their behavior is a liability to this practice and a danger to the elderly patients they are supposed to serve. Now i know why they only get 1 STAR..WE NEVER CAME BACK

Foothill Cardiology is one of the only cardiology groups servicing my area and no matter how often…read moreI call and leave messages I never hear back. Last time I had to ask my father's primary physician to call and schedule my appointment. This week I left two messages and asked the primary physician to call and they still haven't gotten back. I am concerned about how my father's heart is working for him, I hope someone reads these and takes action!

Dr. Kondradzhyan is very good, excellent doctor. He understands your concerns and help you for you…read moreto get better in every way. Staff in person visit, they are nice but if you die you can not reach them Over the phone. I called over 50 times today and couldn't get throw. No one answered the phone. I am going to give 5 star for doctor but 0 star for clinic staff being unprofessional. The clinic is not even that busy. They never answered the phones.

I've been with Elevate for years and think Dr Minasian is a great doctor - but for some reason they…read moreNEVER answer messages in the Athena Health patient portal and I mean NEVER. I'm not sure what the point of it is at this point.

I have been frequenting this place for a few years now-- and it is finally time for me to give this…read moreplace a review, because it is long overdue. First off, the staff is very friendly, as you feel the warmth-- the minute you step foot to the office. Warm greeting with a smile-- that is my place-- because my running nose or my high blood pressure already got an assuaging remedy before the much needed medical one. This place also makes great accommodations. I work in the valley and because of the long commute, I get to my appointments around 6pm when they are about to close and go home. Yet I still get the same worm greeting at the door every time and the doctor after a long day work still sees me without a hitch. Arsine and David are so efficient and professional, great nursing staff. Dr. Baltayan is a delight to see and deal with in addition to being a great doctor. Her knowledge is astounding, diagnosis is always on point. She is very humble for a doctor, which makes communication comfortable. I have had other family doctors, who would see me for couple of minutes and move on to the next patient. But in this Office, the doctor listens to you and after diagnosing you, asks if you have any further questions and answers you questions. You are not just a number to them but you become part of the great family Dr. Baltayan and her great staff care for and treat without discrimination to race, creed or color of skin. The cherry on the cake is, when I walk in there, I see patients from all walks of life and races -- a true representation of our multi-cultured community. I truly look forward to going to my doctor's appointments, because they go out of their way to make my visit as smooth and pleasant as humanly possible. Many thanks to the peerless Dr. Baltayan and your wonderful and dedicated staff!

The BEST or NOTHING I met this doctor 5 years ago and we…read morebecame family. She's so good she makes you look bad. Hope you don't need her but when you need her, she'll be there.

My experience was quite different than some of the reviews. She spent time with me and was very…read morehelpful and a great bedside manner. I've seen her twice and both times it was a great visit. The office staff was also very helpful.

Unfortunately the people at front desk are rude, no patience and they not give you they right…read moreinformation to get Iv..... So sad, because I wanted to be patient at this place .

Office experience was terrible. Rude staff who do not acknowledge that you have entered the office…read more Took forever to be acknowledged and then "just sit down".

Just had a frustrating experience w/ front office, nurses, and the doc. It took several phone calls…read moreto finally get an appointment, because front office people would say they'd call me back, and never did. When I went in and sat down for an ECG, two nurses argued over the correct procedure, and took a second reading. I wondered if either one of them knew what they were doing. Then one of the nurses gave me a copy of one of the readings. So I asked if I could talk to the doc about what all the lines mean. She said 'no,' he was seeing other patients. I felt lied to. But I left. Buyer Beware!

I was seen by Nurse Sela for my supposedly regular check-up and just so happened I had seborrheic…read moredermatitis behind my ear and she immediately booked my visit to a dermatologist right there and then. She has been most comprehensive, detailed and most competent in her examination also very kind in her giving of instructions on what to do next... she wrote everything as to the dates of labs & follow-up consult. I feel very well taken cared of! I am most satisfied with the premium service they give to patients like myself. To add, they have a very nice new office!

For a primary care follow-up focused on cholesterol management, I had some recent lab results…read morereviewed and talked through what they could mean for my overall health. The advice felt practical rather than generic, and the front desk was pleasant and easy to work with.

the worst front desk , referral department , me and my family been there patients for over 20…read moreyears use to have great service and now there service is horrible every time they tell u they call it's a LIE they told me we call tomorrow it's 5 days later no call want referrals good luck to get one on time ,they have a referral for me WITH NO DOCTORS NAME OR PHONE NUMBER been work on it on my Owen for few days can't fix there mistake so I had to drive back again to there office talk to a manager see if he can fix it he say he may not , so I provided them w all the info I worked on and doctors name phone number all they say we under staff BUT EVERY TIME IM THERE THREE OF THEM IN A FRONT DOING NOTHING and always so rude they will take ur money butt treat u like ur nothing SOON IM BUYING PPO JUST NOT TO COME TO THIS horrible place ITS SAD USE TO LOVE THIS PLACE

I cannot reach anyone, either the nurse or the front desk, after numerous tries. They just play an…read moreendless loop saying how "important" the call is, but they never answer. Optum took over this wonderful practice in January of this year and has ruined it with big corporation carelessness. I got a letter saying the main doctor, Cornell, who started the practice, is leaving. I'm not surprised. I asked for a call back from the doctor a week or two ago. They probably never even let him know.