Great customer service, fabulous selection and accommodating with scheduling services. Would…read moredefinitely recommend!

Never returned my request for a quote. Waited 3 days. Ended up doing business elsewhere.read more

Great job! I chose…read morethis company because of Cliff's professionalism over the phone, and the fact that everyone showed up when promised. Everyone was pleasure to deal with; that combined with the professionalism that was carried on throughout the entire project made me happy. The crew was great, efficient, neat, and professional as well! The new floor matches the existing floors and the 100 year old floors that the team refinished throughout the rest of the house make it look like a new house! Thanks again, well done everyone!

Fairly priced and fast and efficient crew. Floors came out beautiful. Never thought they could…read morelook so good!

How could one project go so well and the second project end in disappointment?…read moreThe first hardwood floor installation in June 2025 was professional, no dust and job clean up was thorough, it was flawless. It went so well I decided to do another room. Two different workers came this time, July 2025 & asked where my 220 plug was. The worker plugged his wires into my dryer machine plug. I questioned why there was no plug on his machine only wires coming out & he said "it's ok" when they began to sand my new smoke detectors were blaring & I come upstairs to one worker standing in my living room, far from the room they were working on with a mask on in a cloud of dust saying "sorry, something wrong with the machine" and my smoke detectors were put into a bathroom. As a professional they should have prevented the dust from circulating throughout my house and if the equipment was faulty it should not have been used. As soon as the dust was circulating throughout the house the equipment should've been turned off until a working replacement was available. Apparently the sander had no vacuum bag attached, in the high humidity the dust settled & adhered to everything inside the house. The fact that the smoke detectors were blaring was additional proof that the workers created a hazardous environment in my house and judging by the layer of dust on my fan blades I used to clear the air my new smoke detectors are probably compromised. Also the baseboard heater was left dangling from the wall & I had to fix the holes from them ripping it off the wall to reattach properly myself. Also worth noting, I have found 2 live cockroaches so far in the rooms that were done. I'm not sure if they were brought in with their equipment or what, but I have never seen previously in my home. I felt my concerns expressed to Brian were not taken seriously and the only apology I received for the second job nightmare was from 2 of his employees and none from the owner of the business. If this happened on the first job, they would never have been hired for the second Job. I have other projects I'm looking forward to do, but will look elsewhere. I would give the first job 4/5 stars, but zero for the second.

I came to Connecticut Flooring to get my living room floor refinished. I looked into the main…read morestream flooring services such as Lowes and Home depot, along with other local flooring services in central Connecticut. I happened to be driving in Plainville when I spotted there was store on East Street. I went into there showroom, and was already right off the bat impressed. I explained I wasn't looking into replacing the floor, that I had oak, with no pet stains, and wanted them to refinish it. The owner, Brian Harding, came in within just a few days, and gave me a great estimate! He was very professional, honest, and right on point about a few nicks that were already on my floors. It was done in a fashionable time. His workers that came in were very polite as well. I would highly recommend Connecticut Flooring for any of your upcoming flooring jobs. I am defiantly hiring him again for my tile work that needs to be done in both my bathrooms, as well the next floor I want done for refinishing.

These gentlemen did an amazing job on our 150-year-old pine floors. I forgot to take a "before"…read morepicture, which is super sad-- there had been carpet down for a long time, so the floor was covered in glue, scuffs, and assorted marks. The Daigle family came out here and worked a miracle. I gasped when I saw them. And I found this company to be super affordable. I also really appreciated how personable and friendly they both were (father and son team). I know some people don't care about whether a contractor is friendly or not-- just as long as they are skilled-- but for me, if I'm going to have someone in my home for hours at a time, I want it to be a pleasant experience. One warning-- they wanted to start work at 6am. Which I permitted, since I get up early, but my husband almost had a fit. I've had many workmen start at 7:00, but 6:00?! Anyway, I'm sure I could have talked them in to starting at a more reasonable hour if I had asked, but be prepared.

Just had my hardwood floors refinished. A wall had been removed prior and carpet covered the large…read morearea where the wall had been. The floors underneath the carpet were awful. Brian came in, assessed the situation, let me know what I needed to do on my end. When I was ready, he came in and got the job done. My floors are beautiful. No need to get carpet or laminate. He was able to piece the flooring. You would never know it wasn't this way always. Gorgeous! They are professional, reliable and trustworthy. Thank you Brian for all you did!

Tommy destroyed my floors by using a CHISEL and HAMMER on my custom wide red oak planks that I had…read moreinstalled about two years prior. He was unreliable and left his equipment in my home for weeks both before and after he finally showed up. I had to resort to hiring movers to get his gear out of my house. He managed to come pick up his stuff once he heard about the movers. I regret letting someone talk me into hiring him. I still wonder about that. Tommy called late on a Sunday night to talk about my floors and it was immediately evident that something didn't seem right with him. I told this to the person who said to hire him, and he said that Tommy's a "character"... Tommy was also a heroin addict. NEVER EVER let Tommy's Floors anywhere near your house. It broke my heart the way he destroyed my floors. If there was anyway possible to rate this experience, it would be a big minus minus minus rating.

Did a great job on my floors. Great price, communicated well and did great work. Highly recommend!read more

"Gimme three steps, gimme three steps, mister Gimme three…read moresteps towards the door?" (Lynyrd Skynyrd) After we had our hardwood floors and steps sanded and refinished, we decided to pretty up those steps with a carpet runner, which explains why we visited Galaxy Discount Carpet Store today. That decision ended up being a FIVE STAR experience. Their two floor showroom is just incredible! Sample boards, rolls stacked on the floor in rows, area rugs hanging from the ceiling, gorgeous stuff everywhere. We met with Charlie and explained to him what we were looking for. He said that staircase runners can either be pre-manufactured in big rolls, or custom cut from carpeting meant for rooms. We knew we wanted a runner in some shade of gray to complement our wall color, and decided on a carpet runner to be cut from a big grayish roll and then finished with black binding along the edges, to complement the black stair rail and contrast with the white stair risers. It was installed 72 hours later, and that was pretty amazing in it's own right. Communication with Galaxy was great. Charlie was a dream to work with, the installers called us the day before install to confirm the date and time window, and the van with two workers arrived as scheduled mid-afternoon and did a neat professional job on the install. Charlie's price was $140 less than one we had from a flooring company out in our neck of the woods, and the carpet quality was better at Galaxy. Everything went well, and the stairs look great!

Jose helped me from the moment I walked in the door to selecting the right carpet, setting up an…read moreinperson visit for measurements and seeing Alejandro through the process of install. We are satisfied customers! They are now starting the process to come to my home for flooring and carpeting in my home. Thank you Pastor Suzanne

While they don't have a huge storefront, don't judge until you go inside. It's a really…read moreprofessional little showroom with nice samples throughout the place. Great for getting ideas for whatever your "Kitchen & Flooring Dreams" are, so to speak. Everyone is really knowledgeable and professional, not pushy or anything like that. I met Humera and Jimmy, and they both definitely know what they're doing. Jimmy came to the house and took measurements so the custom cabinets could be cut right. Much like ordering windows, it takes a week or two to get them made, but this is reasonable given the logistical challenges. Great alternative to the industry giants like HD and Lowe's. Because the prices are competitve, and these people actually CARE! :)

Fozia was so helpful and professional throughout the entire grueling process. I love the results!read more

Overpriced, price gauge vibes. I was able to get twice the work for more than 1/2 their quote…read more Will not recommend

Their quote was fair and they brought the project in for the quoted amount. The door installation…read morepresented problems because the frame wasn't exactly square and trimming had to be done. They were persistent and the final product looks and works great. I would use them again, and probably will ask them to replace two more doors. Also, they are very nice guys and they clean up after themselves. They aim to please, and it shows.

Kudos to them I had…read more7 oriental rugs repaired, cleaned, sanitized and moth proved by them. They did an excellent job as well an excellent delivery and placement in my home. Very satisfied.

Kaoud Rugs is an outstanding business. They have always treated us with personalized care and…read morerespect. Each interaction has been like we are part of their family. We have gotten two gorgeous rugs that have transformed the rooms that they are in. We also used them for carpeting our entire second floor. Their products are excellent quality that I'm sure will last for years. It's expensive, but you get what you pay for! So thankful for this business and I know we will be back for more one-of-a-kind rugs.

I called owner Bobby Zurrell on a Monday afternoon, he called back that evening and was out the…read morenext morning to look over the area to work a quote up. I had that quote beefier the end of the business day emailed to me! I called him on Wednesday evening to accept the quote and schedule for a couple of weeks out (his first available opening). He called back the next day to let me know that he got the message. He also asked if I wanted to have the work performed the following Wednesday since he had an opening become available but understood if o wished to wait until the original date thy he provided since some heavy furniture needed to move. I told him the sooner the better. His crew was there that Wednesday morning. They covered everything in plastic, went over a few things with me and i asked them to wood fill 2 small splintered areas which they did. By Friday, the 3rd coat of polyurethane was down and they removed all the plastic except on 2 doorways which I asked them to leave up. Minimal dust compared to previous jobs at other places I have owned. Cabinets, countertops and mounted television were all covered. The crew vacuumed several times as well. Floors look very nice. I highly recommend Charter Oak Flooring. I have several people that will be reaching out to him for quotes already after my experience.

We got a quote and scheduled a day for them to do the work. No one showed up and no one has…read morereturned our calls. Does anyone know what is going on?