Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

I would recommend Gary and his company to anyone. I had them install LVT and carpet in my home. The…read morequality and service was outstanding from start to finish. Photos to follow of my before and after transformation. Ask for Gary Garland and you won't be disappointed. Thank you Gary Karrie G.

Walter was very helpful in explaining different carpet types, he came to our house and measured our…read moreflooors. He was able to help us select the carpet we were interested in. Rich and Doug did a great job installing our new carpet! It turned out amazing!! Highly recommend this company.

Delivered material late, then wouldn't except return when their was extra material that they…read moremeasured

We always get great service from McNabb's and we've used them commercially and in our home, but…read morethis time Emma and the team went way above and beyond. From assisting us in finding the perfect carpet, to setting and executing the measure in record time, to the speedy and excellent installation, this was another big win! We have, and will continue to recommend D.E. McNabb--in fact, if you're looking for flooring and installation, do yourself a favor and look no further!

I visited at least 5 other showrooms in my search for countertops and backsplashes. I kept coming…read moreback to MSI because of the superior customer service, second to none. During my most recent visit, I asked Hannah if she was one of the owners. Her knowledge of every stone, every style, care of the stones and alternatives when necessary. Hannah knows where every single stone is located in the large, clean showroom (also second to none) and every sample. Hannah's personality was very kind, warm and welcoming and when my kitchen is done, I hope she will visit in person to see how beautiful her vision was. She cared as much as I did that every detail was perfect and every question I had was answered, patiently and without pressure. If you are looking for tile or stone, save yourself the trouble and go to MSI first. You won't be sorry.

customer service was about as enjoyable as as getting your prostate examined. The two girls at the…read morefront counter are oblivious to what customer service is. They must be related to the proprietor because it would be difficult to see anyone else keeping them on staff very long.

They were good to do business with. The people were friendly, communicated their status every day,…read morecompleted the work as scheduled and did a nice job. Some garage floor coatings are smooth and slippery. Theirs is neither and it looks great.

Had my garage floor coated by this company a few years back,it has not been a good experience…read more Coating got wet the evening of the install and have a dull section outside of the garage door. Was told by the owner that this would be resolved. Never has been done. There is a lack of communication between the management and the crew that did the repair.They did return one time to repair a section that was peeling and I expected them to return to address the rest of the repair.I have repeatedly tried to get a repair done to my garage floor for a few years. Do not receive a call back only text reply that they are in a limited cell coverage and then want me to send pictures of the problem. I cannot believe they only work where there is limited cell coverage. Several red flags came up during the install of floor coating (Saying their competition is not a reliable company, trying to make me feel bad because they did not quote a slury coating to my pitted concrete floor to make me feel like I got something for nothing. I did not quote the job not my fault). I have repeatedly tried to resolve the issue but to no avail. I have even taken time out of my day to stop by their showroom and talked to their representative.

Very profesional service, we love our new hardwood floor look, Josh team is very profesional and…read moremake sure everything looks perfect, thank you!

From start to finish, Josh was professional and knowledgeable. He did an amazing job! However, I do…read morewish he had informed me about the creakiness of my floors and provided some insight or recommendations on how to address it. Since I'm not knowledgeable in that area, a little extra guidance would have been helpful. But when brought to his attention, he did what was asked. That said, his work was solid, and I appreciate his professionalism. A bit more communication in areas like this would have made the experience even better!

Our vinyl flooring started buckling because it was installed incorrectly, eventually leading to…read moretears in the flooring. I reached out to Jack Worely, who never returned my calls or text.

Jan 4,2022 To the buyer I say beware,if you intend to employ…read moreHuron Carpet and Flooring at 30467 Beck Road,Wixom,Michigan. After growing tired and weary with pointing out the shabby workmanship of the Crew of this project and the lack of leadership exhibited by Nate the Supervisor of this project who employed these workers, has left me with hardwood floors laid with splinters that could cause future injury and other bad pieces laid without being fully inspected. Along with a hardwood floor covering and molding not properly connected to wall and floor, and containing gaps that can be seen through to the next level of flooring. I was told in order to correct his problem a section of the hardwood floor would have to be torn out exposing me to additional dust particles,which would affect my breathing. In addition to a two-man crew who showed no respect for my health nor my home when they stored a large power saw in the closet of one of my bed- rooms without my knowledge or permission and threw debris out onto the ground covering of my front yard,which they left until told to clean up. When I approached one of the crew members about leaving that saw in my closet and having heart and lung problems. He said,"That saw dust is not going to bother you". I found him and his comments to be discourteous and ignorant. When I called on Nate,the Supervisor to intervene,he accused me of trying to make him the "Bad Guy". When I pointed out flaws in the work,Nate said," "There was no use in my rehashing comments nobody was wrong". I have never heard of such a preposterous response. Nate refuse to be held accountable. I decided I wanted this project over and done with. ...so, I called Nate to tell him I would be in to pay off the balance due. However, while dusting my audio visual storage cabinet (1/3/23) I discovered my disc player was missing. When I reported the theft of this piece of equipment to Nate, his first response was,"It was dated equipment". Which indicated he was aware of it,and the fact that it was missing was acceptable to him because he viewed it as dated equipment. It was then that I indicated I would be making a police report. Nate then said,"He would be asking the men who laid the floor if they had seen it". But never mentions when I go in to pay off the account. Nate also refuse to sign the receipt after I paid off the account. Where he said,"He had never heard of signing a receipt". Even though there is a place for his signature on the receipt he gave to me. Again buyer beware,this is a dishonest business operation. Sue M.

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them

I would not recommend this company…read more What should've been a straightforward flooring project turned into months of delays, poor workmanship, repeated repairs, and ongoing flooring failures. We hired Urban Floors to refinish our existing wood floors and install new carpet. The project manager arrived over an hour late to our consultation after both myself and the office manager repeatedly called him to wake him up. He assured us the floors could be refinished. After waiting more than a month, I pointed out to the installer that I believed the flooring was engineered wood and could not be refinished. He confirmed I was correct. This mistake should've been caught during the original assessment. As a result, we had to wait for replacement flooring to be ordered, delaying our move-in and forcing us to live around an unfinished project. The installation itself was problematic. The boards under our kitchen table immediately bowed at the seams. We were told the floor would "settle," but it never did. The project manager was difficult to work with throughout the process, including missed details, repeated lateness, and delays in ordering materials needed for repairs. After months of follow-up, they finally sent someone out to repair the floor, which made it even worse. The installer left blood on our floor, created larger gaps, and left raised joints with sharp edges. We have small children and had to cover parts of our brand-new floor with rugs while waiting for the company to return. The carpet near our basement stairs was left unfinished. Caulking in multiple areas was done so poorly that we had to fix portions ourselves. After paying for professional installation, we should not have had to spend our own time correcting basic finishing work. After additional complaints, another installer informed us that the subfloor was uneven and that the flooring would likely continue separating and bowing. The subfloor issue was never addressed and we were told to cover the problem areas with rugs. The repeated repair attempts caused damaged requiring us to have cabinets and trim repainted. When we requested reimbursement for those costs, we were met with resistance rather than accountability. Today, the floor still has separating joints and bowing in multiple areas and continue to get worse. After months of delays, repeated repair attempts, property damage, safety concerns, unfinished work, and unresolved defects, we have lost confidence in the company and need to hire another contractor to correct the work.

Excellent, these guys are pros, needed new carpet and working with Marc and Dave was a breeze…read more They came to the house measured discussed what I wanted, and everything was done quickly and efficiently. Absolutely love my new carpet. I would highly recommend using Urban floors. 110% Elizabeth W

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.