I brought our mountain bikes in for a tuneup, and Ro took care of us. Excellent attention to…read moredetail. Super friendly guy. I recommend this local shop. He does a lot of kids bikes as well.

Went in today to get my bike tuned up and ready for summer. They had everything needed to get my…read morebike ready. It needed new tires and tubes. Ro helped us out and was super friendly and knowledgeable and had everything ready within the hour. Really glad I went here.

For those that live in Gilroy like me, you now have a local trusted bike shop (LBS) to goto just…read moredown the street in Morgan Hill which is littlest only 15mins away. Met Ivan who was very nice and answered all my question. Got a tuneup on my bike as it was due and thought I'd give this place a tray as Gilroy no longer has a local bike shop. Couldn't be any happier with the service. Bike shifted well with no more hesitations and just feels new again. Also, his pricing is very reasonable if not better than other places. Also, there is a cool pump track around the corner and they are right next door to Kali Protectives another awesome local business. Come give them a try and they have a fast turnaround and sometimes able to get things done same day.

Came in to the shop to get pricing for my kid's bike. The dude with the long hair provided crap…read moreservice. It may just be his natural demeanor, but he talked like I was wasting his time. Rushed his answers and continued texting as I tried to get info from him. Went to Bike Therapy and they were awesome with service. The did a free diagnostic and figured out the issue. Will complete the work with Bike Therapy.

Fourth bike purchased from this shop over the years. A bike shop I can trust and count on to get us…read moreon the road! Highly recommend this shop, everyone is knowledgeable and helpful. Alfredo is a employee that is great to work with

I paid over $500.00 for a tune up and parts to fix an issue. I went in 2 times and both times…read morewas adjusted the issue was fixed. I independently noticed that one of the pulleys on my rear derailer was missing parts of some teeth. After paying as much as I did the techs that worked on my bike did not see this problem. My complaint when I brought in my bike was rough and loud shifting. I ordered the pulleys on line and replaced them myself. They did reach out to me when I posted a bad review on their website but I did not contact them, I figured I gave them 2 chances to fix my bike and $500.00 and that was enough contact with them.

Very very nice peopleThey are also very knowledgeable! Best tuneup! And they even had great boxes…read morefor a move!

Very knowledgeable and helpful. I had a problem with my shifter. Julian diagnosed the problem and…read morerecommended a fix. Great service.

Paid and waiting two months to get a frame…read more Then can't get a hold of anyone and getting different stories from the store

I have several of the big brands bikes and was a loyal Specialized customer in recent years …read more Among all the bikes manufacturers, Specialized ranks at the very bottom . Their customer support as is evident from Google reviews and / or online bike forums is the absolute worst. Their carbon frames break and crack due to manufacturing defects and practices more than any other brand on the market and unlike most other bike manufacturers , they DO NOT HONOR THEIR so called "LIFETIME WARRANTY" Lust look them up on the better business bureau , look at their " F" rating and the amount of complaints submitted vs the amount resolved. Here is the BBB definition for " F" rating : " F rating is the BBB LOWEST GRADE" Typically business with F rating have unanswered and/or unresolved complaints that reflects failure by the business to deal with the causes of customers problems " Look at other bike manufacturers rating on the BBB website , no one comes even close to an F rating. Look on YouTube for videos showing DIY carbon bikes frame repair videos , the vast majority feature broken Specialized frames. Do yourself and your pocket a favor and go with any other brand. Specialized is the absolute worst!!!

We were able to stop in to have our bike tire fixed on the way through town. We called ahead and…read morethey were ready when we got there. Thirty minutes in and out.

Very helpful they no their thing when it comes to bikes friendly and good service My grandkids have…read morealways come here to get their bikes fixed or if they have any questions

Very friendly and courteous shop. Greeted me as I came in, stopped what they were doing to help me…read more And though they didn't have what I needed on hand, they offered to get it for me as a special order.

BEWARE! Way over priced. Tells me he can fix my bike but when I pick it up and it's not fixed, he…read moremakes an excuse and says "well we're not dealers of this bike" it's an excuse because he forgot to fix it. It was not the same part as the brand name but it didn't need to be. If I was rating the staff it would not get any stars. Fire Collin! He is beyond rude. The owners should know about him. The staff says he's just not a people person. This shop won't be here for long. Update - the response sounds good but it has nothing to do with the issue. RUDE EMPLOYEE , OVER PRICED, NOT FIXED WHEN YOU SAID IT COULD BE. Now I have to find a reliable repair center to repair what they did not.

Horrible customer service. Wanted to exchange a Stanley that…read morewas gifted and was offered $2 for it because that was the lowest it's been for the last 90 days. Absolutely ridiculous! where can we get a Stanley for $2? Save your time and money, shop elsewhere...specially if it's a gift for someone!

Best sporting store. The staff there is very helpful knowledgeable and is exceptional especially…read moreMyra and Sarai!!

Great service! I needed an e-bike kit installed and most bike shops weren't able/willing to do the…read morework. Rooster Wheels seems to be more of a mobile service now as their Marina location is currently closed. Izzy came to me to work on my bike. William and Izzy were very helpful and responsive. They installed my e-bike kit and then followed up to make sure everything was working properly. Definitely will be calling them again for my future bike repair needs.

I needed to rent a few bikes and called a few places. Rooster was the most reasonable with their…read moreprices. Perhaps the bigger places prey on tourists but Rooster Wheels Bike Shop is a true hole-in-a-wall in the best sense possible. On a random weekday afternoon, we got there as a dad and his two daughters were happily loading bikes into their car. One guy was finishing up his transaction and three more potentials customers came by...all while we had only been there the short time we were there. All this to say that William was juggling many things at once from repairs to sales to rentals and yet he never rushed anyone (including us). He seemed so kind and honest and very down to earth. He checked every single bike, filled tires with air as needed, and even let me have a wrench to adjust one of the bikes. Who does that?!??? So awesome. On the COVID front, he had the front roped off so customers aren't touching all the bikes, he wore a mask, & used sanitizer on every bike to disinfect and constantly sanitized his hands. Last random bit to share....William was great with my kids. Very gentle and encouraging to my younger kid by telling her she could learn to ride a bike and gave examples of his own kids learning at the ages they did! And his dog Pedal was such a well-behaved and sweet dog. If you're the kind of person that uses kids and dogs to gauge a person, let that be a nugget of info for you! What a lucky gem of a find for me and my family! We will be repeat customers. Thanks William!!!!

The staff are super duper friendly, helpful, and knowledgeable! I came to get supplies to fix a…read moreruptured inner tube. Never done it before and they helped me with all the supplies I needed. They were also very helpful when I needed to do a return. The store is full of all the bike supplies you'd need. Would definitely come back with any more bike needs.

Quick repair I was in and out in 15 minutes as a walk in. Serious bike repair shop, not a lot of…read moreflair