Well, we came today to give it an another try since they still had one of the bikes we wanted and…read moreit was a completely different experience. I asked Greg Bumb for help and he immediately left what he was doing and well... I bought the bike so yeah, I guess this time was way better and I'm actually a bit impressed of how fast they assisted my husband and I so thanks Greg for your help.

I have to say this was by far the best experience I've ever had when making a purchase. Hilary was…read moreamazing straightforward and honest. I came in already knowing exactly what I wanted so all I had to do was the paperwork. That process was maybe an hour if that. I have to give them kudos because I was surprised when I got home to see a full tank of gas. They have a wide range of motor cycles, ATVs, street bikes, side by sides, and jet skies.

These guys are fantastic. I brought in my Indian with a complex stereo put in by Indian of…read moreHollister that stopped working. Nick dove right in and using a meter figured out the problem. He then proposed a simple work around solution vs telling me to take the tank off, etc. Whole thing was resolved in 30 minutes with a very low service charge. LOVE THIS PLACE.

Meet these folks through mutual friend. I was told they did good work . He lied they do AMAZING…read morework . Can't say enough good things about them . Got all my question answered and bike on is Point . Hands down my new shop !

The staff here are not only professional, courteous but they all love motorcycles (shocker I know)…read more However, the reason I'm writing this review is because of Rick. He was aware I had a class coming up and was waiting on a front tire I ordered online from Cycle Gear. He monitored the order status of the tire and as soon as he realized the tire wouldn't arrive in time, he contacted a local supplier, found that exact tire and had it in the shop that day! I cannot tell you how appreciative I was for him to go out of his way like that. Absolutely excellent customer service. Obviously, Cycle Gear Gilroy has a lifelong customer in me.

Stopped in about a month ago to purchase a new helmet and was greeted right away by the staff. I…read morewas unsure which size I actually wear, as I felt the one I had was big due to having it for many years. Come to find out, I was wearing the wrong size this entire time! Brenden was very helpful & knowledgeable when it came to the different size and brand helmets. Assisted me in getting them tried on & pick out the right size. Who knew I actually needed a SM not a LG like I thought. At checkout he explained all the deals and RPM. Everyone was super friendly. I will be coming back! Thank you Cycle Gear, Gilroy!

I've spoken with the owner a couple times about work I wanted to get done and inquired about a part…read moreI was looking for when my bike was hit last year. Very helpful, gave me all the details and information I asked for including a quote on a job for a bike I ended up trading in. When my new bike needs work I won't hesitate to bring it here.

Horrible service. They messed up my bike and charged me extra for being a foreigner. I am not a…read morewhite guy. The owner was racist. Don't take your bikes here. You will get discriminated against. They want white customers only.

Ruben is the best! Always answers all my questions and squeeze me in even when super busyread more

​Do not trust this shop with your safety. I paid $180 for an inspection, and they performed…read moredishonest, dangerously lazy work. ​I have photographic proof of the following: ​Blatant lies: They marked my oil level as "LOW" on the invoice. My sight glass shows it is perfectly full with clean oil. Note: i asked them to not do oil change because i do that myself. ​Dangerous negligence: They claimed to adjust my chain, but my "before and after" photos prove the alignment marks and slack never changed. Worse, they left the backing lock-nuts on BOTH the right and left swingarms completely loose. ​Loose hardware: Both brake fluid reservoir caps were left loose with noticeable play in them. I had to personally tighten the screws down further myself so they wouldn't leak or vibrate off. ​Skipped work: I explicitly asked for a throttle and clutch cable adjustment. They didn't even touch them--the play is exactly the same as when I dropped it off. ​Leaving critical hardware loose on both sides of the axle and completely ignoring requested safety adjustments after a paid inspection is incredibly unsafe. It feels like they will lie to scare you into buying unneeded services and send you out the door on an unsafe bike. Avoid RS Speed Shop at all costs.

The worse. I only go here to drop off oil early in the morning. Never had that take less than half…read morean hour. Tried doing the online pick up , they don't let you know when the order is pulled and when you go there they say it's not ready . Happened 3x. Every time I go in there the workers just ignore the customers. I honestly get better service at the dmv. Sucks cause up until around 2024 it was really good.

I went in for some windshield wipers. No one ever greeted me. Two employees saw me and never said a…read moreword. I stood in line for a while without any acknowledgment. I finally looked around and saw the self checkout area and so I went with my things and purchased there. It would've been nice if the employee that clearly saw me could've told me if I didn't have any questions I could use the self checkout if I wanted. They had what I needed, but they could use some help in the customer service department.

I ride every day and needed a part for my bike. I called 2 other dealerships first who said they…read morewould have to order it and it would be 7-10 business days. I then called House of Thunder and spoke with Cisco who said that he didn't have it in stock but could have it in 3 days. He went above and beyond to get me back on the road quickly! Great customer service and that's what earns my loyalty and makes me a repeat customer! Thank you House of Thunder and thank you Cisco!

That place is a shit show! Do not go there. My Boyfriend got his Bike in October and they have yet…read moreto send the registration to the DMV! We even took the bike back so they could take it into the DMV for VIN Confirmation. They had it Over a week & brought it back to him. It's been over 2 months since & the DMV still has no record of the bike!! When my Boyfriend went to ride the bike there was something wrong with it. And we can't ride it anywhere because the is No registration. We've tried several times to get anywhere with this and get cooperation from them! Do Not go there!! They are Frauds!

The folks here are always super helpful and easy to work with. Upfront and honest about what you…read morewill need/what it will cost. helped me get a project on the road within my budget. I highly recommend this place!

They were timely in responding to my request for a repair quote for my chain and sprockets on my…read morecbr1000rr Ordered and had parts in hand a few days later and and flexible in scheduling and taking care of my service appointment. Highly recommended!

These guys have really good customer service. They try really hard to get the right parts for you…read more They also have some products that other auto parts stores don't carry like Milton air compressor accessories and fittings and taps/dies as well as certain tools. O they have red line oil. They always have great deals.

3/4/23 This review is for the young lady who help me today…read more MQ / thank you for your help today. Purchased a battery from you for a 2004 Chevy Colorado. Guess what? It started If I'm passing through, I need something I will stop bye on my way to the L.B. Thanks again Tony

Trustworthy reasonably priced and tons of cool gear honest mechanics with tons of parts in stock to…read moreget you on the road quickly!

Great shop had multiple issues with my bike and they were able to get me back on the road within…read moredays. Highly recommended.