Well, we came today to give it an another try since they still had one of the bikes we wanted and…read moreit was a completely different experience. I asked Greg Bumb for help and he immediately left what he was doing and well... I bought the bike so yeah, I guess this time was way better and I'm actually a bit impressed of how fast they assisted my husband and I so thanks Greg for your help.

I have to say this was by far the best experience I've ever had when making a purchase. Hilary was…read moreamazing straightforward and honest. I came in already knowing exactly what I wanted so all I had to do was the paperwork. That process was maybe an hour if that. I have to give them kudos because I was surprised when I got home to see a full tank of gas. They have a wide range of motor cycles, ATVs, street bikes, side by sides, and jet skies.

These guys are fantastic. I brought in my Indian with a complex stereo put in by Indian of…read moreHollister that stopped working. Nick dove right in and using a meter figured out the problem. He then proposed a simple work around solution vs telling me to take the tank off, etc. Whole thing was resolved in 30 minutes with a very low service charge. LOVE THIS PLACE.

BAIT AND SWITCH I don't take any enjoyment writing this as…read moreI have given the owner every opportunity to right this wrong. Long story short I hired baggers audio to upgrade my sound system on my Harley. New speakers, deck, amp... the whole nine yards. After 4 trips. All the bugs were worked out... I then rturned later to get a new taillight installed. Upgraded to LED. Unfortunately the light installed on my bike was for another. It left my license plate dark, without lighting. I didn't notice till I got a fix it ticked for my taillight not being lit, brought it back to BA and he instead of ordering the proper light he band aided it with a lighted frame. I then asked him to order the proper light for my bike. He then went on Amazon and ordered a taillight that matched none of my lenses on my bike. After several attempts of me asking for the proper part ( one made for my bike) to be ordered and installed I get unprofessional messages from the owner stating that he refuses to order and install the the proper parts for my bike. He put electro guide parts on a street Glide. Refuses to make it right. After installation of the proper part, I will update this post with pics and a copy of our correspondence. Bait and switch

The staff here are not only professional, courteous but they all love motorcycles (shocker I know)…read more However, the reason I'm writing this review is because of Rick. He was aware I had a class coming up and was waiting on a front tire I ordered online from Cycle Gear. He monitored the order status of the tire and as soon as he realized the tire wouldn't arrive in time, he contacted a local supplier, found that exact tire and had it in the shop that day! I cannot tell you how appreciative I was for him to go out of his way like that. Absolutely excellent customer service. Obviously, Cycle Gear Gilroy has a lifelong customer in me.

Stopped in about a month ago to purchase a new helmet and was greeted right away by the staff. I…read morewas unsure which size I actually wear, as I felt the one I had was big due to having it for many years. Come to find out, I was wearing the wrong size this entire time! Brenden was very helpful & knowledgeable when it came to the different size and brand helmets. Assisted me in getting them tried on & pick out the right size. Who knew I actually needed a SM not a LG like I thought. At checkout he explained all the deals and RPM. Everyone was super friendly. I will be coming back! Thank you Cycle Gear, Gilroy!

I've spoken with the owner a couple times about work I wanted to get done and inquired about a part…read moreI was looking for when my bike was hit last year. Very helpful, gave me all the details and information I asked for including a quote on a job for a bike I ended up trading in. When my new bike needs work I won't hesitate to bring it here.

Don't go there , you will not be happy , Torque Wrench not included , don't mess around with a bad…read moremotorcycle mechanic, loose nut could be the difference between life or death

Excellent professional service. The staff are polite and knowledgeable. Will be using them for my…read morewarranty work.

I brought my '98 Harley FLSTF to Ruben about a year ago for an oil and rim change. I was very…read moresatisfied with the service and the timely manner it was completed. I brought the bike back just recently for new tires and am again very satisfied with the service. It took a few weeks to order the tires but they constantly kept me updated and appreciated my patience. I highly recommend RS Speed Shop for reliable and personable service - something hard to find in Monterey County!

I went in for some windshield wipers. No one ever greeted me. Two employees saw me and never said a…read moreword. I stood in line for a while without any acknowledgment. I finally looked around and saw the self checkout area and so I went with my things and purchased there. It would've been nice if the employee that clearly saw me could've told me if I didn't have any questions I could use the self checkout if I wanted. They had what I needed, but they could use some help in the customer service department.

Sent my granddaughter there to pick up a few things for a tune up and the store manager Carlos…read moregreeted her with condescending tones making her feel like she was stupid the whole time. She left upset so I sent her to the other location in town which was much better. I will no longer be going to this location. For STORE MANAGER of a brand new store I'm surprised he can't do better!!!

I swung by House of Thunder just to browse cause I still needed to sell my bike and fully expected…read moreto get lowballed by a dealership. I was leaning toward the new Low Rider ST. I used to ride a 2016 Dyna and figured the ST would be the perfect next step. Enter Freddy. He greeted me right away and asked what I had my eye on. Sadly, they didn't have the ST color I wanted, so I was disappointed and figured it just wasn't meant to be. But then I saw the Road Glide. The first one I sat on didn't feel quite right and reminded me of why I didn't think I could ride that big of a bike. Then Freddy pointed to the Road Glide right next to it that had a slightly different setup, but not one I thought would make a difference. I sat on it and yeah, he was right. Freddy said cool, and went to see what they could offer for my current bike. I wasn't hopeful and even prepared myself for disappointment--and sure enough, the first number was low. I told him I'd wait to sell privately and come back. But Freddy wasn't done. He asked what I'd realistically want to make the deal happen... I walked around while waiting thinking yeah, they ain't gonna make it happen... but then he actually made it happen. When he came back with the number I asked for, I had that moment of "Oh no... this is real!" But he kept his word. He said he would take care of me--and he did. Sure, I could've maybe squeezed out a little more in a private sale, but the peace of mind in a Dyna-flooded market? Them taking it off my hands was worth it. Then it became a full team effort: Cisco (Parts Department): Patient as a saint while I went back and forth on accessories. He helped me decide on parts and we went through what was needed, what would look nice, what we both think are ugly. He continues to this day to update me on my parts and follow up--even when I changed my mind 12 times. John (Service Department): Walked me through warranties, explained what actually benefits riders vs. what they could sell me on, and has answered random questions I've thrown at him since. He's been super helpful and makes sure I don't do things that would void my warranty. Matthew (Clothing & Gear): While waiting around, I joked that if I bought a bike I deserved a free shirt. Without missing a beat--"I got you." They probably give shirts away to anyone spending thousands of dollars, but still, the vibes were great with this guy. Gil (Finance): Helped me sign my soul to the Harley-Davidson devil--but somehow made it feel like a reasonable and thoroughly explained life decision. Then, above and beyond: he offered to ride off together since I was solo and it was my first time on a Road Glide. That gesture eased every ounce of doubt. By the time I was cruising home, I literally said inside my helmet: "This is the best thing I've ever bought." And the mystery bell saver: The store had been closed for a good hour. I never caught his name, but while I was trying not to delay anyone and quickly grab my things from my old bike (with the help of Freddy and Gil), he came up to me and asked if I wanted the bell I'd left behind. I was struggling to remove it due to all the rust, and he said he'd grab it for me so I could get shown the technical stuff on my new bike. Those are the small moments that tell the real story of a shop. Everyone at House of Thunder is kind, outgoing, and treats you like family. Some would say, "That's just sales," but even after the papers were signed--and after me calling or dropping by--they've continued to be just as kind and helpful. Thank you, House of Thunder, for making this purchase a memorable one. I feel like I'll always have people at this Harley who will take care of me.

That place is a shit show! Do not go there. My Boyfriend got his Bike in October and they have yet…read moreto send the registration to the DMV! We even took the bike back so they could take it into the DMV for VIN Confirmation. They had it Over a week & brought it back to him. It's been over 2 months since & the DMV still has no record of the bike!! When my Boyfriend went to ride the bike there was something wrong with it. And we can't ride it anywhere because the is No registration. We've tried several times to get anywhere with this and get cooperation from them! Do Not go there!! They are Frauds!

The folks here are always super helpful and easy to work with. Upfront and honest about what you…read morewill need/what it will cost. helped me get a project on the road within my budget. I highly recommend this place!

They were timely in responding to my request for a repair quote for my chain and sprockets on my…read morecbr1000rr Ordered and had parts in hand a few days later and and flexible in scheduling and taking care of my service appointment. Highly recommended!

These guys have really good customer service. They try really hard to get the right parts for you…read more They also have some products that other auto parts stores don't carry like Milton air compressor accessories and fittings and taps/dies as well as certain tools. O they have red line oil. They always have great deals.

3/4/23 This review is for the young lady who help me today…read more MQ / thank you for your help today. Purchased a battery from you for a 2004 Chevy Colorado. Guess what? It started If I'm passing through, I need something I will stop bye on my way to the L.B. Thanks again Tony

If you have a Harley and you need any type of service whatsoever, this is the shop. I've tried a…read morecouple other shops and nothing compares to SLABSIDES. The bike I have now I've done a complete makeover on. Big bore kit, cams, front and rear suspension... You name it, I have done it. I've had a bunch of powder coating, including wheels. My bike is coming out amazing! They standby their work. Very easy to work with and communicate with. Roger, the owner has definitely gone above and beyond my expectation. Exactly what you want when you're trusting someone with upgrades and/or repairs. Super cool shop! I've even stopped by numerous times to just say hi and check out to see how my bike has been coming along. Just in the last few months alone I've dropped my bike off to have work done multiple times. Whether you're looking to have repairs done or basic maintenance I highly recommend this shop. In my case, I've had a lot of big upgrades, and I will continue to take my bike here. Above and beyond a five star shop. SLABSIDES YOU GUYS ROCK!

Great experience. They helped customize my 48 sportster to better fit my riding style. Dropped off…read morethe bike to Mike, told him I wanted to sit upright instead of the stock leaned forward riding position. He had me jump on my bike, he estimated 6.5in pull back risers with high bend bars. Roger called me to confirm color of parts and additional info. Couldn't have been more excited to get my bike back and ride. They did an amazing job, kept me in the loop and customized my bike to how I wanted. Highly recommend these guys. Very professional and knowledgeable about their jobs. Thanks y'all.