I was in need of new windshield wipers and found this store. The cashier was super helpful. I gave…read morehim the year, model and make of my car. Then he asked me how they are hooked, and of course I had no idea so he went outside to my car to check. We returned to the store and he showed me the different brands of wipers. After I purchased them he asked if I needed help to put them on and I said yes. I have never ever changed windshield wipers .... ever! He put them on for me! Excellent customer service!! Would come back to this store again. I can't remember the cashier's name but he is from San Juan Batista.

Customer Service is incompetent: I ordered products online…read moreon 4/27/26 and paid for express delivery. Let me tell it will be the last time I order with AutoZone online. I received one of the products the next day. I called AutoZone customer service to inquire on my other product and they said they mistakenly shipped it on regular USPS and that it would take 7-10 business days. I asked to speak to a supervisor because the language barrier was bad with the customer service rep. The supervisor said that due to their internal error she would ship out a replacement for the part on FedEx on 4/29/26 in which I was to receive yesterday 4/30/26. I went to track the package and it showed it could not be delivered due to a wrong address. I called AutoZone customer service again on 5/1/26. The gentlemen verified my address on my account but I told him FedEx says they have a wrong address and only AutoZone can fix it since they are the shipper. I was on hold for what seemed like forever. He came back and said he spoke with FedEx and they indeed had the wrong address. I asked how that happened and he stated that it was another internal error. Now I have to wait 24-48 hours for FedEx to update the address and then try to deliver. This is the worst experience ever. Customer service was not easy to work with, so many reps with language barriers. I had to keep insisting for them to correct their internal errors and had to speak to 2 supervisors . I have never had an issue at the local AutoZone store but since they did not have the parts I needed available, I had to order them online. I will never order online from AutoZone again!

I came in as a dasher picking up an order Wednesday morning around 10:30 this lady working there…read morewas extremely disrespectful and rude I told her I had a DoorDash if she could help me figure out which order was mine and she said I don't know figure it out I'm busy and walks away as a customer I felt extremely token back by how she was treating me.

Stopped in to get a part the employee that helped me was in a bad mood or something because the…read morepart I needed was not going into the original car I tried to tell him what the part came from he got rude and condescending. I like napa auto parts but wont be back and will let my friends know not to shop there to many other cheaper parts stores with better attitude s

Shout out to Rob for changing my headlight this afternoon! He was super nice and wouldn't let me…read moregive him a tip, so I want to at least recognize what a great job he is doing! Thank you!

The lady working there really annoyed me. I specifically asked to borrow some tools to check…read moresomething in my car and told her the problem. She ignored what I had asked, and she went to check the system and told me that I was wrong and that I needed to see a mechanic and wouldn't give me the tools to check and made me feel like I was an idiot for asking to check my spark plugs. Don't think I'll be going here again if I have to deal with her.

Great customer service and great work on my vehicles. I would highly recommend this place to our…read morelocal community.

Gilroy Auto Works is hands down the best shop in the South Bay. Honest people and great work. I…read morewill never take my vehicles anywhere else.

Liliana Diaz, sales consultant, and the finance manager Willie M. were great to work with. Very…read moreprofessional and strong communicators who were responsive! Appreciate them very much in helping with the process of buying a new EV, which can be a very stressful process. Lili was polite and respectful, quickly getting cars ready to see and test drive, and answered all my questions. She completed paperwork super efficiently and conveyed information directly to her team as needed. Both Lili and Willie were great people whom I felt I could trust. One note: sales managers who was not involved the original deal discussions, texted halfway through the process on the Saturday, and was very curt, advising "Not a chance, but best of luck with your search". It was a bit abrupt and surprising, given that we were communicating respectfully and collaborating towards a deal that could have worked for everyone. As a result, I did end up continuing with my search as the manager advised, and found something that worked even better and I bought a car the very next day next day. I think this manager lost the deal for his team. Hope the dealership addresses this lack of professionalism, as Hyundai Gilroy has such potential to be a successful dealership selling great cars in our area! Happy to give more feedback if they reach out.

My personal favorite dealership of all of the dealerships I've dealt with…read more Great amenities, shuttle service, quick work. My only wish is that they had DC EV chargers

If there were 10 stars, I'd pick em'!! The customer service is out of this world! Sarah is a true…read moregem and is very approachable and customer service oriented. I recently opened a new auto dealership and stumbled upon Meridian West on google. I needed lots of merch to advertise my new business; something to stand out against all of our competitors. They have vibrant stickers, balloons, enormous magnet bows, and overall unique advertising products. Because of them, we've noticed lots of foot traffic and has brought in more business for us. Our positive experience has been a great start to a lifelong business partnership. We are in the process of customizing license plate frames and inserts and ROS decals. I can't wait for what the future holds. I know they're working on some great stuff! I highly recommend this business and you won't regret it!

By far one of the best auto dealer suppliers in the bay area!! Keep it up!!…read more -Thank you Meridian West

I went in for some windshield wipers. No one ever greeted me. Two employees saw me and never said a…read moreword. I stood in line for a while without any acknowledgment. I finally looked around and saw the self checkout area and so I went with my things and purchased there. It would've been nice if the employee that clearly saw me could've told me if I didn't have any questions I could use the self checkout if I wanted. They had what I needed, but they could use some help in the customer service department.

Sent my granddaughter there to pick up a few things for a tune up and the store manager Carlos…read moregreeted her with condescending tones making her feel like she was stupid the whole time. She left upset so I sent her to the other location in town which was much better. I will no longer be going to this location. For STORE MANAGER of a brand new store I'm surprised he can't do better!!!

Hoy a las 6:00 de la tarde llegué con mi carro para cambiar una llanta, había un trabajador y me…read moredijo después de las 6:30 no recibimos carros por lo cual yo todavía estaba a tiempo y me dijo estaciona ahí, y a las 6:45 me dijo que ya no me podía atender, cuando desde un comienzo me dijo que me estacionara y después ya no me atendió, me hizo perder mi tiempo esperando para nada.

Being from Morgan Hill, where there are no good independent shops, I was still hesitant to make an…read moreappointment and expected the worst when I made an appointment for my old Honda Accord to get the oil changed based on the other reviews. Online, I scheduled the earliest possible appointment and showed up 15 min as advised. Staff was professional, and the car was ready within the hour. They even topped off my window washer fluid, which was nice and shows attention to detail. The problem may be staffing when it gets busy, because in reality, if you can work on cars, those skills are in high demand, and it's hard to retain workers. My advice is to stick to scheduled appointments and bring in mainstream cars like Hondas, Nissans, Toyotas, Fords, and Chevys. I would avoid bringing in more rare BMWs, Audis, Jaguars, or anything with custom wheel sizes or parts.