Before I get into it, the food is perfectly fine. Little has changed on that front, and portions are still massive. The taste is also perfectly fine. 100% happy there. The bulk of my rating this time has more to do with whoever took my husband's payment this evening, and it's the reason we will not be back. If you're willing to get yelled at for using an online ordering system as designed, feel free to proceed. Food's fine.
This establishment lists itself on GrubHub, which I prefer, because A) I get to see the whole menu, and B) I personally don't have to call anyone and risk something getting lost in translation, as has happened with other establishments in the past. My husband is the one who pays, primarily because it's the easiest way for him to pay without having to sign up for Grubhub himself - I already had the account, so why not? Our only shared account is an AmEx, which isn't accepted everywhere, so we usually don't use it when he's picking up food for us, and because he's the one making the physical pickup and most of these places require his ID, which would need to match the name on the credit card. He also prefers cash, because we're not tacking on debt we might forget about until we've already been charged interest for it. I'm happy to keep his inbox slightly cleaner by using my own with a Grubhub account to make orders. This is the third time we've visited this shop, as we haven't made it a habit; parking in that area is a bit of pain for my husband, so we avoid it unless students are on break.
When my husband came up tonight to pay for our order - placed on Grubhub - the person taking his money decided to yell at him for our decision to order through Grubhub. I was not there, but I wish to address the owner directly now: You choose to list your establishment on Grubhub. You are aware of their policies of taking a cut. You are aware that Grubhub makes the option available to pay in cash. You do not get to decide how someone does or does not use Grubhub, whether it helps them (supposedly costs less to pay with credit or to call the store directly?) or not. By taking credit cards, you *also* lose a specific cut of the money to the credit card providers or whatever service you might use to take credit; you wouldn't yell at those people, so why yell at my husband for paying cash? You are the one who also lists *two coupons* with Grubhub, knowing full well that maybe a couple of people might be paying with cash, too, especially in a college town with students that are much more prone to use technology as intended; are you going to get upset with them if they pay cash and perhaps take advantage of that free soda with $25 purchase? In short: You do not get to use that service, then get upset with someone for using that service, without running the risk of losing business because you are upset that the service *you willingly continue to use* takes a cut of the money. You are not new to Grubhub. You know how it works. You know its methods of payment that it offers. That is not our problem; that is yours. If you are no longer satisfied with Grubhub, take it up with them, or remove yourself from those listings. Just be aware that any other online ordering system is going to have those same limitations. If it hurts your bottom line, protect your business, not the thing that is supposedly hurting it, and don't yell at someone that uses it exactly as designed! None of this was new to you! I would know, because all three times, we used Grubhub, and you've continued to use it, despite people using it and probably paying cash occasionally.
My husband went in there for food, not a lecture because someone was upset with the way *Grubhub* does business. My husband had enough integrity to pay even after being yelled at, because he's not a jerk. That's more than I can say about the guy doing the yelling.
I had to apologize to my husband because someone was upset that we used Grubhub in a perfectly predictable fashion. My husband doesn't like Oasis as much as I did, and he only agreed to it for me tonight. Oasis, your food was good, but there are other establishments in town who will be perfectly happy to accept our money, no matter what service we do or do not use to order. Good luck with your business; with that attitude, you'll need it, especially if, as others say, you're inconsistent with your hours. Adios, Oasis, because tonight's the last time you get our money; hello, other perfectly acceptable establishments with similar food and a better parking situation. We all win, right?
We won't be back. read more