Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

The best staff and service ! Derek and his team are amazing ! Purchased a hot tub and pool from…read morethem. From start to finish they were so professional, supported us every step of the way . Their installers were also great and professional. If you are thinking about making a purchase do not go anywhere else ! The support does not stop after the purchase. They respond and are available for all my questions! Going into the store you are greeted and treated by an entire knowledgeable and friendly staff. I can't say enough wonderful things about them !

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

We just purchased a Nordic spa through Island Spas and could not be more pleased with the product…read moreor purchasing experience. After browsing several large dealers in the area and experiencing some high pressure sales tactics, we had a great experience at Island Spas. The salesperson provided very clear information on the pros and cons of each model and manufacturer and the price was excellent (several thousand dollars less than the other dealer we went to). Delivery was seamless and we feel comfortable knowing that if there are any issues with our spa, this company will be able to provide service and guidance. Highly recommend.

Great service as always! Timothy is the man... Went there for a couple hoses, only had one on the…read moreshelf. Timothy ran upstairs 14 seconds flat and got me another one. Cheers to a great summer!

asap opened, closed and maintained my pool and i can't say enough good things about their customer…read moreservice. monique and james are top notch. i look forward to next summer. jeannine dominique

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

Rude, arrogant, poor customer service. Made appt to have…read moreabove ground pool opened. I wasn't home when they arrived but they said that would be ok. They showed up but didn't open pool. Came home from work and saw it wasn't opened. Never heard from them and so I called the next day to see what was up. Was told by the rude and arrogant person who answered (possibly the owner not sure) they were gonna pass on opening it up because they couldn't access the pump easily enough and there were leaves on top of cover. Mind you I waited about 3 weeks for this appointment because they said they were busy. I normally open each year myself with no issues and yah I drain the water off the top which I had already done for them, and remove the leaves and hook things up without an issue. I am very disappointed in them. I bought the pool from them 5 years ago and had them install it with no issue a d they did a great job so I'm not sure what's going on with them but I would highly NOT recommend them. I already opened it myself and it was up and running within a couple hours.

Watch out! I…read morescheduled a pool heater installation. They delayed the installation for a day -- that was perfectly fine. But then the technician came, didn't say anything to us -- and just left without any communication!!! When I called back, they told me that there was "vegetation" so that's why they didn't install it (but we could have cleared anything there!) Also, "Sorry, our technician left for a month for Greece!" So no installation from them this summer, without any warning! Just stay away from these guys for any installation or more involved work! They didn't even treat this as a big deal :

I purchased a new pool heater online and had it installed by a third party technician. When I had…read moreconcerns I called my regular pool company (in Burlington) they said they wouldn't service my equipment because I didn't buy it from them. (They were $2300 more than the online store). I called Everclear and they were out there the next morning. They checked the unit over and assured me everything was fine. They were knowledgeable, friendly and didn't even charge me for the service call. I will be using them from now on.

Steve & Crew are awesome! They have opened & closed our pool now & genuinely care about their…read moreservice and our pool. They offer suggestions & tips for maintenance. Also, the staff at the store are so polite and very informative about the products in the store. So glad we have Everclear for our pool service & supplies!