I received a call from them advising they had received an order from my insurance for a car rental that was yesterday... I've been trying to get a hold of them since, this morning I was literally on the phone 11 mins and my call was never answered. If I had a car, I would drive over there, but I don't. Stuck! - my review is only based on getting someone on the phone, nearly impossible. Frustrating! read more

Enterprise Rent-A-Car - This is at 9:50 am- 10 mins in on phone just ringing I gave up and ended the call never speaking to anyone. 2nd day of this - Car Rental Near Me - Long Beach, California

Rental was a result If an insurance claim. Insurance Company selected this location. Service was good. Not a huge selection of cars in each class but they were accommodating to make sure our needs were met. read more

Enterprise Rent-A-Car - Outside - Car Rental Near Me - Long Beach, California

Had such a great experience working with Derrick Adams at enterprise auto sales. He was very straightforward, personable and truly helpful with getting all we needed to purchase. He's a great salesman and will do all he can to find you the perfect car, check him out if you need a new ride! Thank you Derrick & the rest of the team! -Xavier & Gari read more

My family have gotten 2 vehicles from here this year. I would say that they have good customer service. They do try to please you as best as they can. They're not pushy and don't rush you, so I do appreciate that comfort. Prices are pretty reasonable for the quality of cars. Once you complete the purchase paperwork, you ring the bell , they clean your car and put a big green bow on your car hood for you to take a picture with. If something is wrong with the car like chips or cracks in the windshield, a noise etc; they have someone to fix it. There's a 7 day grace period to return the vehicle if you change your mind on the purchase, less $200. read more

I made a reservation for a car that was confirmed via text. When I arrived to pick up the car, the representative looked me in the face and said "we don't have any cars available". I asked told him that I made a reservation which was confirmed and I didn't understand what the point of the reservation is if there's no cars. His response was "the reservation tells me you're coming in". For what? A cocktail? To hang out? All this after I waited 30 minutes to even be helped. Complete waste of time and unreliable for someone that needs a car that was reserved. Stay away. read more

SHOUTOUT TO ANDREW AND MEL!!! My family and I rent our cars exclusively from Enterprise, and this has been the best location yet! Andrew and Mel consistently provide genuine top notch customer service. I had a discrepancy on my account, and Andrew was very helpful and informative with getting everything handled immediately. My mom can be very selective at times, but Mel had the utmost patience with her, and maintained the highest level of customer service throughout the transaction. Andrew and Mel are a rarity when it comes to the service industry these days. My family and I rent from this location solely because of them. read more

As a small business owner, I dislike writing negative reviews; unfortunately, in this case, I have no choice. I rented a van from this location through an insurance claim paid for by another driver's insurance. Upon returning the van, I noticed a crack in the windshield. I initially planned to file a claim through my insurance, but the manager insisted that I pay their $300 deductible, assuring me that it would be much easier for both of us and that this was their process. I was assured that this would be the end of it, so I agreed since they were very adamant about needing the deductible payment. Months later, I received an email stating that I owed them $875 for the windshield. I have requested the manager to call me, but I have received no response. I also asked for someone from corporate to reach out, but again, no call came. Instead, I get threatening emails demanding payment or else I would face collections for something I thought had already been taken care of. Additionally, weeks after returning the van, another employee called me asking for a $89 payment because I returned the van one day later than the 30-day rental period. I told him to contact the insurance about this charge, but he insisted that I needed to pay. I explained that they were handling all the charges, but he replied, "I have your credit card on file; I'll just charge it." I informed him that he did not have my permission to do that, but he charged my American Express without my consent. This was also weeks after I had returned the van, and they should not have had my credit card information on file anymore. It feels like they are trying to do whatever they want and are very misleading or do not communicate well within the company. I am still waiting for a corporate manager to call me. read more

Had a car accident and needed a vehicle. The office was clean and staff was kind. The gal who walked me to my rental was very empathic with me. I fractured my ankle and she made sure I didn't have to walk too much as she was giving a choice of cars. When I dropped off car Alex greeted me and assisted me with a ride home. He asked how my experience was with Enterprise. Who does that anymore and mean it?! Highly recommend this location. read more

The staff at this location is super nice. It's so stressful to rent a car after an accident, so it was nice to interact with such friendly people during the transaction. Diana is fantastic and very personable. When I expressed that the SUV was a bit larger than I was comfortable driving, she got me into a sedan as soon as one was available two days later. It's a busy location and the lot is tightly packed, but they do a good job with their space. read more

Professional customer service and reasonable prices. If I need to rent a car again, they'll be my first choice.

They put me in an Altima (seemed logical, since my Civic was in the shop and my insurance covered $30/day for 30 days) which was great for a few days, until it just crapped out on me. Got in the car, pushed the ignition, got a message on the console instructing me to place the keyfob near the button. Car made a few clicking sounds, then the console went blank. Pushed the ignition again, nothing. I'm thinking it's either a bad battery (in the car), a bad battery (in the keyfob) or some electrical malfunction. Called the 800-number, got routed to an overseas rep in India (again), provided all my information a few times (because language barrier) and was told that a tow is on it's way. Two hours later, called the 800-number again, asking for status since it's been two hours. Overseas rep told me I'd be contacted again with an update. I decided that sitting around a home waiting for a tow wasn't exactly the best use of my time, so I walked the five blocks to CVS to buy a replacement battery for the keyfob. Of course the instructions were backward (but at least the manual was in the glove compartment) but replacing the keyfob battery wasn't the solution. At hour three, I get a callback from a rep at the local office, informing me that the caller was the only rep in the office and that the other were either at lunch or in the field (great, whatever). Normally at this point I'd get really aggravated, but that would've just spiked my blood pressure, so I just laughed to myself at my misfortune and their incompetence. The a bunch of things happened rather quickly. AAA called me and told me a battery service vehicle was enroute and wanted to get additional information, as the overseas rep didn't provide that for them. Then I got a call from an Enterprise rep saying "Hi, I'm right outside your house." Sure enough, there's a couple guys getting out of a Nissan Versa with Arizona plates. One of the reps got on the pad and updated the rental agreement while the other put a charger on the Altima; turns out it was a bad battery. Then the AAA guy shows up, the Enterprise rep and him have a short chat (evidently they're work associates) and the battery guy leaves. The Enterprise guy that did the paperwork told me that I was close to his office and wondered why it took so long; I suggested having local dispatch rather than the overseas rep would probably improve efficiency. Good thing I was at home; if I was a work (in a secure structure) or broke down on the freeway, it would've been All The Bad. Still a four-hour ordeal was bad enough. I get a Versa with no spare tire and broken trunk cover, as someone put luggage or something else heavy in the trunk, breaking the MDF board. Ended up driving that around for almost four weeks while my Civic was at Caruso Collision. Gave another rep the short version of this story when I turned in my vehicle and he said "Oh, I'm sorry." (I heard this a few other times at Enterprise, although I think it's more of a sales/defection technique than an actual apology. Got an email with a survey, so I'll be referring them to this review. read more

They respond as "customer service" and ask you to email them, yet you never get a response back once you do. Waste of time.

Maybe if they had some customer service skills. I am a Disabled Senior Citizen and today I had a reservation for a car at 5:30pm. They advertise: "we'll pick you up" My reservation was for 5;30pm, they have told me to call when ready for pickup. So I called at 5pm and requested a pickup and Andrew the Mgr. said that they were really busy a lobby full of customers and trying to get cars cleaned. So I did not get a.pickup until after 6pm. When we arrived I noticed my phone had fell out of my pocket and I needed to rush and go back to my apartment and the guy was just casually walking to the office and I said can you hurry, and kinda did his shoulder to say hurry. He got upset because I touched him and said that he was not going to help me When we got in the office he exaggerated it and said that I shoved him with both hands, which was not true I have paralysis in my left hand and I couldn't grab him like he stated if I had wanted to. Now because of their staffing problems and picking me up so late after losing phone I was not able to get a car because my Drivers License was in the case with my phone and after me being delayed getting there because people had to wait for them to get cars ready and they had no one to pick me up. Andrew refused to take me back to get a car then he tells me that I cannot rent from that location in the future because the last time I was picked up the guy insist on sitting at the wrong address instead of coming to my address he was at 801 VIA CARMELITOS instead of 817 VIA CARMELITOS because Mapquest or whatever app he was using said " you have arrived" he did not look at the address, I had to call him three (3) times before he came to the correct address. and he told his manager that I was mean to him because I told him he still need to look at the address So now Andrew tells me that they won't rent to me, and I urgently needed to rent a car for my Dr. Appointment in the morning. Obviously. Customer service is not one of the things they specialize in. I waited almost a hour for them to pick me up after they were closed and had the guy whoi was picking me up had helped me with my walker, I never would have lost my phone with my Drivers License out of my pocket, I would have the rental car I need to get to my DR'S appointment tomorrow morning. Now because of a lack of Customer Service skills the manager does not want to rent to me and they are the only location that will pick me up, I have rented from this Enterprise location for ten (10) years at least . And maybe had they checked to see their rental reservations for the day maybe during their downtime they could have gotten cars washed and cleaned so that they would have been prepared for the evening customers and maybe they would not have been so unprepared when the people came in to rent cars, I would have been able to be picked up timely and I would have the car I need to get to my DR'S appointment in the morning. I think Andrew is just stressed out because they were not prepared for the customers when they came in and totally disregarded the fact that I waited over an hour for them to pick me up. Again I am a DISABLED SENIOR CITIZEN, that should not be treated like this. read more

Mary grace was very helpful and sweet ! She got us all set up for our trip to Washington and made it very easy to get in and get going read more

I would like to express my total satisfaction with Enterprise. I was met by Mel who was super informative and nice. He explained the possibility of additional charges, which i appreciated. No surprises!! The office kept me abreast of all charges and the end results was great! No surprises and total satisfaction. Thanks Enterprise Ira read more

They appeared more interested in providing first class service for those who reserved. The representative kept implying that their vehicles inventory were for those who reserved in advanced and that they don't normally have anything avaliable for walk-in. The price they offered for small sized vehicle avaliable was $70/day and that was because it was a "walk-in" price. Normally it would be $50/day. It made me regret going here. I just thanked the representative and decided to go across the street to Hertz instead where they welcomed me and provided first rate service regardless of walk-in or not. read more

100 post review challenge I was afraid to come here because of the reviews. However, my vehicle has a doctors appointment up the street therefore it was convenient. What I like the most is that I called the 1-800 number listed on enterprise.com and they were able to beat the in-store quote and provided me with an on the spot confirmation number. read more

Enterprise Rent-A-Car - Car Rental Near Me - Long Beach, California

Claudia the manager is a ray of sunshine. Positive and great energy :) I rented a car. They didn't have the one I made a reservation for. So I had to wait just a little bit. But Claudia kept me updated the whole time and was just super sweet. She got me another car that satisfied my needs. This is usually my go to place for rentals in Long Beach. If you need a car and want a great experience. Just go to this enterprise and ask for Claudia :) read more

Came in to rent a vehicle. Waited for the vehicle which then had a check engine light so the only other option was a large truck. When asked if they can help with a nearby enterprise Andrew offered no assistance but a wrong phone number. Customer service is his job yet that's what he didn't have. read more

Daniel and Mel were extremely helpful and efficient. It was a smooth process from A to Z. Daniel made sure I had the exact vehicle I needed to accommodate me and my passengers for our road trip and he even invited me to come pick up my rental early, since the vehicle was available sooner. When I got there, Mel is the one who did the walk-thru with me and I never had to go back into the office to complete the agreement. It was all done conveniently from his handheld device. I can tell that Daniel and Mel run a tight ship, I highly recommend this location! read more

The customer service here is off the charts in my book!!! My parked car was destroyed last Tuesday and I went to this location to get a rental. Jade was fantastic and I left with a little Nissan Versa which was quite a change from my Subaru Outback. I called the next morning to see about switching to a SUV and they didn't have any. I was told to check back later since cars come in and go out. Every person spoke with over the next few days was equally pleasant and professional. Saturday I was able to exchange my Nissan for a Mazda CX-5 which I fill much safer in and comfortable driving. Efren helped me make the switch and he was so efficient. I highly recommend this Enterprise location and any time I need a rental car, this is where I will be going. read more

I just rented from this location, and had a great experience. Chi was great! Daniel the manager was great! Everyone is very pleasant and efficient. Both Pick up and Drop Off were fast and easy. Highly recommend this Enterprise. Thank you! read more

This review is for ENTERPRISE COMMERCIAL RENTAL. (Same address but commercial rental is next door to car rental) I rate this Enterprise #1 in price, customer service, cleanliness of vehicles, and overall positive experience. I've rented a truck to tow my trailer for business twice now and I've had one of the best customer experiences ever both times! I reserved the truck online the day prior to pickup. It's free to reserve and you don't need to enter your credit card information. The price was the lowest I found. Others don't compare and most companies don't offer so many rental vehicle options. I received a phone call from the Enterprise rep a couple of hours prior to pickup time to confirm booking. When I arrived I was greeted by a young lady at front desk who was so friendly! The check in process was simple and fast. I was in and out in 15 min. The vehicle was immaculate. I left my vehicle in their secured lot overnight without issue. Drop off was just as quick and easy as the check in process. The manager, Alejandro is very professional and kind! I can see why the team there is so friendly and chill because they have a great leader. I will always choose Enterprise for my business rental needs. Thank you to the entire team for making my challenging days better with your kindness. read more

I got a wild hair and decided to call her just to see how much a car rental would be and if they had any convertibles because I had never been in a convertible in my whole life and I'm from Southern California so I rented me a 2021 Chevy Camaro for four days and had so much fun. It was so amazing I drove up and down the coast with the top down froze. My ass off didn't care. It was wonderful, and the people that helped me I forgot the young man that came to pick me up from my house so nice and so friendly and the young lady that helped me at the counter so nice and so friendly will definitely go back again to rent another convertible this time in the summertime when I won't be freezing my ass off ha ha ha thank you enterprise and I recently had a disgusting experience with another rental company that my travel agent booked for me and never do that again read more

I had to come home and write this review. On November the 20th,my son and I had to come pick up our rental cars. We had such a wonderful encounter with the branch manager Claudia. We had to go back up there today, and had another wonderful experience with Ms. Claudia. She has excellent customer service skills,she has patience, very knowledgeable, and most of all,she's a very sweet spirited lady. What I've noticed,she/that location can use more help. Not once,did Claudia show any frustration,while helping someone else,as well as myself,and my son. Hopefully she's recognized and shown some type of appreciation for her hard work,by enterprise. read more

I had the best experience with this location. Andrew Sais was super professional and made this process extreme easy and enjoyable. I would highly recommend to anyone. read more

My car smelled like a cigar made out of dog sh*t. I tried to exchange it. They said they didn't have anything else. Lies.

Well if you would've asked me 6 months ago what I thought about this Enterprise, I would've said "not much, I've never been there". That has since changed because I've had to rent a vehicle on 3 separate occasions, due to my uncanny ability to be at the wrong place at the wrong time. I am starting to feel that I should drive with a helmet and fire retardant suit on, being involved in 3 accidents (2 of which deemed my car a total loss) is wild and super stressful. The one aspect that went smoothly and better than I expected was my choice in this location for my rentals. The time when my car was being fixed, the mechanic was supposed to take 3 days but ended up taking 30 and my insurance (for reasons I'm now starting to question and should probably look into why that happened) stopped paying despite my car not being ready and I had to continually extend my reservation, they were so understating. They now know me and once again my car is totaled and insurance cuts you off after 5 days of being deemed a total loss (again not sure why considering I'm still paying for insurance when I have no vehicle...really need to call about this) but most of us can't jump up and grab a new car on a whim and I'm forced to pay cash again for my rental. I actually enjoy walking into this location because EVERYONE that works there has the best customer service and treats all customers equal. They've literally seen me anxiety ridden, crying, angry and "normal" (let's be honest, they've seen me be hilarious too) and they always match my energy. If I'm crying, they are empathetic, anxious they are understanding, angry they listen but thru it all they are always welcoming and I greatly appreciate the staff for this! read more

Had an amazing rental experience, Manager Claudia was excellent and super professional, definitely renting cars at this location again.

I would highly recommend this place, look for Geroge Dubb, if you would a smooth transaction!, he went above and beyond just to be able to help me out !! AAA++++ read more

My family needed a 15 passenger van and reserved one online. When we arrived, we were told the van was actually not available and it seemed our needs cannot be met. However, George assisted us with a positive attitude and excellent service. He offered alternative solutions and worked patiently with my family as we decided on the options he provided. He was accomadating for the inconvenience that occurred and offered reasonable prices. George ultimately located a passenger van for us and made the rental process quick and easy! George tackled our situation with great composure and never waivered from servicing us with a positive attitude. Thank you George, employees like him are hard to find! read more

Robert and George went above and beyond for me today!! They helped turn a negative day into a positive day for me. Robert was extremely helpful and attentive. I was in and out of there with my rental within 30 mins. Thank you so much guys!! Definitely getting my rentals here if I ever need to in the future. read more

Went here to get my car rental when my car was in the body shop ... I was energetically greeted by great customer service from Bobby and Kate... I didn't wait long and I was able to get a car that was to my liking . Simple and small to drive ... Thank you Bobby for taking great care of me in the end when I had to return my rental in a month to you guys ... I will surely come back here again for my car rental needs ... read more

Enterprise Rent-A-Car - Hyundai Elantra .... very clean and easy and simple to drive ... - Car Rental Near Me - Long Beach, California

I really needed time to see what I'd say. Because my trouble isn't with the team, but in fact with the company. I have a chip card that they couldn't swipe because my chip just wouldn't take. They rejected my rental (provided to me from my insurance) because they couldn't tap/insert my card. Now, living in 2024, this so called age of technology, why can't they just swipe my card? ITS AGAINST COMPANY POLICY. But you're able to swipe a card that doesn't have a chip? And that's perfectly fine? That's absolutely mind blowing. I do and did everything by the books, I'm not a shady person, I'm not even a mean person...only to be told I can't rent the car...so now I'm stuck without being able to go work, without being able to move (because I'm also in that process). I can't rent a car that MY INSURANCE PROVIDED ME WITH AND ENTERPRISE IS WITHHOLDING THAT RENTAL! Do better. Because a chip and a card strip aren't going to stop anything. There are regular ass people out there trying so damn hard! You guys do not know how much I was counting on that rental, my LIVELIHOOD! That was my livelihood...to see me standing there with tears running down my face, and an exception couldn't be made because my damn chip was broken? Not because I was causing problems, or because I wasn't willing to pay, or I couldn't provide the money, or I was trying to cheat you guys? No, because the chip on my card wasn't working....DO. BETTER. read more

A car rental was not on my list to start off the thanksgiving break from work but let me tell you if I had to get a rental again I would highly reccomend this enterprise site! I've rented before but the staff here really looked out for me and my budget! From the day I got the car the staff including Damian and a very sweeet girl who I wish I would've gotten her name (she told me when I picked up but I forgot) they told me the best way to get a deal and to support my needs as I care for my parents appointments and my son. Tully closed out my rental and was such a blessing to me by working with my dealership to help me out. He was so polite, quick to support and willing to communicate w the dealership in top of already being extremely busy in the office he was amazing!!! Next rental I wouldn't go anywhere else. Hoping corporate sends a survey so I can give them major props! read more

I'd like to sing my praises to Mariah and Raven at this location who are the only ladies I've dealt with but were an absolute dream! Raven was so sweet and made sure to call and keep me updated on my rental car (that was being issued to me by an insurance company because of an accident) and I so appreciated that! She was always so pleasant to be on the phone with. Mariah was also soo sweet and accommodating ! You can tell she is a hard worker, she's also a crack up, I enjoyed our time together (to and from the body shop ) From what I understand she won't be here much longer as she is relocating to a different area but they will be even lucked to have you Mariah! Thanks enterprise for being so accommodating ! read more

We always come to this location. Their staff is awesome, they usually have a good selection of vehicles and they really seem to care for their customers. read more

Great company plus AWESOME EMPLOYEES! shout out to Mr.George Dubb. Great guy and perfect customer service!

These guys were a lifesaver when my car broke down and I had to wait a few days for the dealership to even look at it! Once the dealership determined that my car's issue was under warranty, they provided me with another car.... Thankfully George was extremely helpful in making the transition from the car I rented from Enterprise to the one provided by my dealership go very smoothly. The attentiveness and accommodation for my early return that he provided was extremely appreciated as I was very frazzled by all of the last minute hoops that my dealership had me jump through up until that point read more

Needed to take a little drive and get out of town this Memorial Weekend. I did not have any plans but at the last minute decided to rent a car. Thank you Raven for your great customer service. read more