Switched my return to this Cypress location from an LAX airport return…read more Everything about that monstrosity of a facility is a PIA. Well worth an Uber fee to get back to the airport. The manager on site in Cypress was very helpful and knew the nuances of doing the change without exorbitant extra fees.

Be careful because this place will charge u a fuel service charge even if u return the car with the…read moresame amount of fuel! We talked to Tony about this and he said he will credit the $71 fuel charge back. It has been more than 2 weeks and nothing. I will be reporting this establishment to BBB.

The team at Enterprise rent-a-car made renting a vehicle as easy as spending a total of 10 minutes…read morechecking in and returning my rental. Streamlined process made it easy to rent a car for a week and eliminated the stress of it all.

This was one of the best rental experiences I've had, and at 54 I've rented many automobiles. Mark…read moreand the rest of his staff were incredibly friendly and very attentive. They were great about handling multiple clients in their office and getting everyone on their way. I had just made my reservation moments earlier and they had the car cleaned up and ready to go very quickly. They have a clean shop that is easy to get to with a great selection. They were hospitable and professional; and made me feel like a valued customer. I drove away in a great car after making an easy reservation online. A+ Enterprise location.

Great, excellent service here!!! In my experience everything went well, we did have to trade or…read moreexchange vehicles due to an oil change light. Then my husband left his reading glasses and were ready for pick up the following day. Overall we would be back if needed. Highly recommended.

They switched cars on me I said no it was to small then they tried to put me in even a small car…read more Stick to your request no matter if it's through your insurance or personal rental. I eventually walked out.. I talked to someone higher up on the food chain, they seem to be interested in what happened there and are moving it up the food chain.

The Enterprise rental outlet is conveniently located in the Ayres Hotel and the best part is the…read morequality service. Quality service and no lines. Hours are standard 9 to 5. They work off appointments. 7142368989. Ashley, thank you for providing great service!

Would give no star if possible. BEWARE. This location is appointment only and they never around…read more Fleet consists of whatever is left after the other co-managed locations have provided vehicles to their renters. Their solution to honoring online rentals is to have the customer uber to their Cypess location and hope they can rustle up a car by the time the client gets there. According to their service associate, any misinformation or inability to honor reservations is not their fault and clients are instructed to contact "corporate". If this were an isolated case I'd probably let it go. It isn't. Another person with a reservation was directed to this office by his insurance company. The only available vehicle for him is a pick up truck and he will have to wait an hour or more until the enterprise employee returns from picking up another client in Cerritos. I have rented from enterprise at airports for years and always get good service. The lack of accountability at community bases offices is crazy.

Power rental is a scam. I was scammed by this company. The first man I spoke with said his name was…read moreAdam and the second man said his name was Larry Young. Larry Young is the one who scammed me and then lied and said the car would be delivered within an hour. When the hour passed I called back and the line was busy. I called and texted the other number, he texted back and said he would call me today. When he didn't, I called and the number was disconnected. This company is a scam.

Their renta car service is questionable. Came to their office only to find that their office is…read moreactually a real estate agency, and when we called them they said they don't have cars and car rental is "by appointment only".

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

omg i was getting worried for a moment since attempting to book an alternative sold out on all…read morewebsites luckily we got in early to get first dibs! i booked a standard suv but was only offered a durango or pathfinder, way too big for this trip, luckily they just backed in the new rav4 hybrid! score! my new favorite airport and national historically for me has had good selection

Kahn and Nick are Awesome! We were planning on a 15 passenger van our vacation. The seats in the…read morevery back would not fold down for our luggage which was inconvenient. However, Kahn noticed this and offered a free upgrade to a bigger van which was perfect and accommodated us. We had an amazing vacation, thanks to this awesome service from National car rental. . I highly recommend using this company.

When using this location they are always nice it is a rather small spot. Most of the use I have had…read morewas with picking up a rental for different reasons.from getting vans to run students to games or just a larger truck than I own. It's a clean spot but sometimes they run a little behind on reservations and I have at one point been told that they sent my vehicle to a different location that I had to drive to pick up. Overall it's a good spot with good employees and they make it work.

If you're lucky, they seem helpful and accommodating. If you're unlucky then I guess oh well. I…read morereserved a sedan for pick up a confirmed date/time. I actually arrive around 15 minutes earlier than planned and was waiting in line. Alex, who Im assuming is the office manager, assisted a customer in front of me by giving her a replacement vehicle due her current rental having unsafe brakes. come to find out, the vehicle he gave out was the one I reserved leaving me with no options. Alex was super helpful though and was nice enough to offer me a sedan that had just been towed in. He let me know he was unsure as to why it had to be towed but was still ok offering it as a replacement renal to me. I declined since I'd have my kids in the car and didnt want to break down straight out of the lot or somewhere else worse. All in all thet seemed very unprofessional.

Hertz is Hertz. Location is convenient. Consistent service,…read morefleet, & prices. Better quality and less fees than other rental companies. Rivals enterprise in fleet and costs. I'd advise to rent directly with hertz instead of a third party to avoid extra hidden fees and to have access to hertz customer service in case anything goes wrong. Their roadside service is unmatched. Nothing new. Hertz is Hertz.

This is by far the worst service ever. There's just three old men dicking around in the front…read moreoffice with ZERO customer service probably their first big boy job in a while. The white guy at the front couldn't accept my temporary drivers license because it didn't have the seal from the DMV. Even though the DMV said they no longer will provide temporary drivers license with the seal on it. All will be printed without seal. Moving forward. The DMV was nice enough to give me a temporary drivers license with the seal. I brought it back to them with a note from the DMV clearly, stating that they will no longer provide temporary drivers license with the seal. He learned something new at work today. You're welcome

Excellent service quick and easy very attentive and welcoming…read more Nancy L was amazing This was my 2nd purchase

RUN RUN RUN! I would give this a negative rating if I could. I've never had a worse experience…read moreshopping for cars. Any normal dealer or mechanic will tell you to really drive a car, to test the brakes and to feel it accelerate and LISTEN to acceleration and turns, but this salesperson (can you really call someone a salesperson if they are terrible at sale?) insisted on keeping the AC on and was incredibly, shockingly rude. I would never buy a car from Rigo/Rico, let alone a toothpick. What a waste of time. Go elsewhere, I implore you. Oh, and the car accelerated like shit.