Switched my return to this Cypress location from an LAX airport return. Everything about that monstrosity of a facility is a PIA. Well worth an Uber fee to get back to the airport. The manager on site in Cypress was very helpful and knew the nuances of doing the change without exorbitant extra fees. read more

Be careful because this place will charge u a fuel service charge even if u return the car with the same amount of fuel! We talked to Tony about this and he said he will credit the $71 fuel charge back. It has been more than 2 weeks and nothing. I will be reporting this establishment to BBB. read more

Great experience. Tony at the Cypress shop helped me out as needed a car while my car in the shop. I had already gotten the run around with Enterprise across the street, lying about the fact they had no cars. But I'm here to tell you how great Tony and team at Avis were to me. Clean car, great price, used Costco discount. They were just so kind and helpful. Even when the office got really busy they keep everyone happy and quickly process folks into and out of their rentals. Tony is the best at his job. Keeps us coming back. read more

Tony and his team at the Avis Cypress location provided exceptional service--efficient, polite, and with outstanding customer care. The rental car was spotless and came with a full tank of gas. The entire process was seamless from start to finish. Should I need to rent a car again, I will definitely choose the Cypress location. read more

Avis - Mazda Compact SUV - Car Rental Near Me - Cypress, California

Be careful renting from here. Our experience was a nightmare & it nearly ruined our vacation. We rented through budget but it's the same location. The rental process was quick, but their quality checks need major improvement. They ensured us that the car was in good condition since it just had an oil change, although it turned out that they rented us an unsafe car with basically NO tread left on 2 tires...Unfortunately, we noticed in the middle of our road trip & had to scramble around for a solution on a holiday weekend because we might not even make it home safely. We're very lucky to have even made it to our destination without a tire blowout. Instead of offering a reasonable solution, a customer service rep told us to drive the unsafe vehicle to the nearest budget location (which they knew was 100+ miles away from us) or take a 3-4hr uber ride to get it swapped with another vehicle by ourselves. They also told us that we "might" have to pay for a towing service, which is truly ridiculous given that this is entirely their fault. After too much time spent on the phone & missing out on our vacation activities, we finally worked out a solution to get the tires replaced at a shop nearby & will be submitting a claim to have budget reimburse us. We appreciate that Tony was able to extend the rental timeframe for free as a courtesy, although that was the least of our concerns. We're disappointed that he couldn't assist us any further & overall we are very dissatisfied with budget/avis. It's safe to say that we won't be returning. read more

Avis - The insanely low tread on our rental car that avis/budget overlooked during their inspection. - Car Rental Near Me - Cypress, California

The staff was excellent ! and very helpful. I received a friendly welcome upon arrival, and the new 2026 Nissan Sentry was the bomb ! in customer service is always tough to exceed everyone expectation, therefore do your best ,always with a can-do-attitude , your expertise with be easy identified Thank you Avis Team Cypress read more

Disappointed in the service. I have used this location many times due to convince. What has happened is that I am never given the type of car that I request but am offered an "upgrade." My upgrade the last few times have been given in filthy and unsanitary condition in which I have to insist on a clean car. The cars are so visibly dirty that I am offended that Tony thinks it's acceptable for me to be offered an unsanitary car. Just this week the floor was covered with debris and the exterior obviously was driven on a dirt highway. What's so crazy is that the location is right next to a car wash. After seeing the car I have to go back and ask for another replacement and of course it looks not as clean. I won't rent from Tony again. Nasty service!!! read more

I'm actually pleasantly surprised with my experience overall, I had a vehicle for about 2 weeks. Tony let me extend the reservation with no issues. Great quick service. I'm currently living a nightmare renting with enterprise down the street from here and will definitely go back to Avis in the future. read more

Will never rent from Avis again. I made a reservation a month and a half ago and waited nearly hour and a half for my car. They could not process my prepaid reservation because of an error on their system and they only way I could get a car was to pay for another rental at a higher rate. The manager was not helpful at all. There were at least 10 people waiting in line at 10 oclock at night because they did not have enough cars for all of our rentals and 1 agent. Next time I will pay the extra money with Hertz. read more

I'm giving this place 3 stars because of convenience. This location handles rentals for Budget and Avis. I rented through Costco Travel and picked up my car at Long Beach Airport. However, we needed to add on 2 more drivers and this location was the most convenient. This leads me to the next rating for this location. I'm giving this a 0 stars for the facilities because I needed to use the restroom and the guy behind the counter directed me to go through the back door which led to a small restroom in the back - no toilet paper and no seat covers!! I asked the worker who was sitting outside of there was any TP and he said no. How can employees who work go through the day using this restroom without TP??? Customer service/convenience: 3 Toilet facilities: -0!!! read more

Probably about the worse places I've ever rented a car from. Everything about the place is pretty inconvenient. For one, they're in a really weird location with all these auto body shops so there isn't that many parking spaces and you tend to get blocked on due to cars being parked randomly. Another thing is all their cars are located at another locations so they have to go grab your car while you wait. My reservation was at 10. I showed up before then and they told me my car wasn't there and that it was at the car wash so they have to pick it up. I waited almost 45 minutes before they pulled up in my car rental. The lady made some excuse about how when she first got there they just started on my car so we had to wait. No apology, no discount, no nothing. To make matters worse, had the nerve to tell me I had to drop off the car at 1030 when I got it closer to 1130. The gas wasn't full and the car was older and had sticky residue on the car from the stickers according to the worker. Besides that this joint is so old school the whole process of renting a car was slow. They're so old they still do paper contracts. Most places it's now digital and you initial on a keyboard and or the email you a copy of all the paper work. Nope not this place they give you a stack of paper work that you have to initial and sign and then you keep a stack for your records. Returned the car without any problems but I doubt I'll be coming back to this location to rent anymore cars. read more

Super thankful to Tony and his crew. We look forward to booking with them each time we visit our family in Cerritos. Thankful for a family run Rent a Car business that looks to take care of its customers and treat familiar ones very kindly read more

Bad customer service. Everyone on the phone was so rude. I canceled my reservation because I didn't have a good experience.

This company hides policies in the fine print, then goes after customers after rental asking for more money. Avoid this company!

I am giving them 3 stars because of 2 different experiences. The first time that I went here, it was terrible. The gal was nice but didnt know how to print the registration page out but figured it out as I was driving. Also the car was not a presidential upgrade, it was a nissan sentra... and it was dirty with old chips under my seat. I even sent them pictures to complain after because it was so bad and they couldn't even give me the kia optima since it was still dirty. The worst part was anytime I drove the car over 70MPH it would shake and a loud rumbling sound came from the front passenger side axle of the time. Its not the greatest sound to hear on the open road, especially since I was driving through Norcal in areas where no other Avis was near. When I turned the car in, a different gal took it in and was gossiping with the other gal who came from the garage in spanish the entire time I was there. they probably didn't realize that I understood what they were saying or they probably wouldn't have been so crude. But the second time I was there, the gal remembered me and put me in a very nice ford explorer. Again, the gal who checked me in was very nice and printed the paper for me without a problem. When I returned it there was no issue. read more

Tony is awesome !!! On the spot and hooks it up .. thank you for your help . I Messed up my reservation and he still was able to make it work read more

Tony was awesome! This is my first time using this branch and had outstanding service from Tony. I had urgent needs and he was able to accommodate my needs quickly and got me the perfect car. read more

I hate renting cars or at least the process. Tony made it so easy! He's always friendly and really makes the process simple. He made my weekend better! read more

Avis - A snazzy camaro to make my weekend even better! - Car Rental Near Me - Cypress, California

100% customer service! This is the best Avis branch out there. The owner goes above and beyond to be helpful in finding the best deal and the best car. I can't say enough great things. I've done long-term rentals here and I'm treated like family- the owner remembers my name and details from my life. He genuinely has the customer's best interest in mind. If he's not busy helping customers I recommend striking up a conversation. read more

This review comes up under Avis but the experience was a rental through Budget (same location). DO NOT bother to reserve a rental car in Cypress. You get there and they dont have any cars!! They try to get you to drive 11 miles away to try to get a car. WTF?! you have to demand they find a car closer like Norwalk, Santa Fe Springs. Then they do and never offer to bring the car TO YOU!! You have to find a way to get there! Budget puts accountability for their deficiency onto their "customer". Bad. Bad. Bad. See post on the Santa Fe Springs location. They add bogus over charges to your credit card when you return the filthy car they gave you and refuse to credit. You "prepay now" to save money and then they more than make up for it by adding bogus charges. Bad company. read more

Tony where is my refund? I's been a month now. You said you will credit back my account for that extra charge you made to my invoice which is not supposed to be charged. Let me know what is the status now. read more

Recently rented a new vehicle with Avis. Pleased with the quality of the rental the smoothness of the ride.The vehicle was equipped with the features that my family find accommodating. The location is in a good area although it is a lil corner spot in a very busy auto strip with very minimal parking. I fueled up the tank, washed and vacuumed the vehicle. Wanted to do a quick and easy drop of. Realized u need a lot of patience at this point I was parked and a women in a big suv parked and honks the horn. I have no clue what this lady is honking at. I had to move and drive around the busy parking lot,dodging all the chaos. In order to accommodate her since I guess she doesn't know where to drop off a rental. I had to become a valet driver parking the vehicle in order to drop off. read more

Janet and Tony are so professional and accommodating. My two weeks of renting a car through Avis was hassle-free. A few pro-tips: -Book a reservation 24 hours in advance. Same day rentals are not guaranteed due to shortage of vehicles at times. -Call if you are going to be late for renting and returning vehicles. -Keep in mind that you will not be in and out of this facility. Give yourself a good amount time to spend in here. read more

I got a good rate through Costco for a one-day rental for an economy car. They were out of small cars so I was given a Jeep Patriot - it was pretty fun to drive that around and easy to maneuver. The customer service was great so I would come back, but there are a few things to note so things go as smoothly and quickly as possible. They are in a small plaza so they can't fit all their cars here. They may need to drive over to the location where they park some of their cars, so be sure to factor in extra time just in case that happens. When I returned the car the second time I rented from here, I had filled up the gas to more it was at when I got the car, but was still charged for gas. I asked about the charge and they said that the system automatically charges that when you don't drive over a certain threshold of miles (since it assumes you won't fill up the gas yourself for that). He took it off right away, so it was all good - just make sure to check before you leave so they can make that adjustment for you right away. read more

Worse car rental experience of my life. I fly every two months and I rent cars every two months. This place is simply appalling. The saying goes "Fish stinks at the head" and the owner Tony apparently never learned the first canon of customer service - politeness . When asked if can I get a CX5 rental his answer was "go to the dealership and buy one". Wow. Just wow. Politeness - ZERO, customer service - ZERO, basic human communication skills - ZERO. Subsequently, chances that I will ever recommend this business to anyone ever - ZERO. When I look at Yelp reviews, I always give the benefit of a doubt, however in this case low rated reviews are spot on. read more

Spring Break is here and I needed Avis once again for my travel car. Once again, this was another smooth transaction. This time I got a very nice Mazda, it made the ride to Vegas so nice and pleasant. Steven or Stephan? He was very helpful and offered me a Mustang for the same rate since the car I was planning to rent had just been turned in and it was still dirty. I declined and stuck with the Mazda which was a good decision. I am very pleased with this rental company and highly recommend it. Thank you! read more

Tony helped me when I was renting a car for the first time after an accident! For months he's made the process of renting so much easier and absolutely seamless. He's patient and incredibly helpful! I love renting from here and will continue to rent from here just because the service, pricing, and experience is unmatched. read more

This locations customer service is great! Stephanie made my first time renting a car easy. She is very helpful and patient at explaining the process of getting a car. When I brought back the rented car both staff in the front where nice. Get the insurance on any rental car you get. I had an incident on the highway where an object hit the car. I called Avis road side assistance and they helped immediately. I had the insurance on the car so I exchanged the car and had a great weekend. read more

Avis - Get insurance! You will save time, money, and have a less stressful life. Road side assistance at Avis is great! - Car Rental Near Me - Cypress, California

I called at 5:10 to make a reservation. The representative took my info and secured my reservation for pick up in a few moments. We arrived at 5:17 and the doors were locked and no one answered the phone. Why schedule a reservation and then leave 40 minutes before closing. So fail! read more

Tony is truly amazing and knows how to give you an experience of excellent customer service. Being someone who just had their car totaled, Tony and the Avis group has done an amazing job of being there to assist me in getting a rental week after week till I can figure out the situation with my personal car. Keep the amazing job Tony!!! read more

Had a solid experience renting a car from this location. I've rented from so many agencies and really appreciate the warmth and detail oriented nature of this location. Tony was incredibly helpful and transparent with the process. No surprises and a hard copy of everything. I've rented from here maybe 2 other previous times and the cars both times were clean and in great shape. Would rent from here all my future rental needs. Thank you much to this Tony! read more

I had a reservation to pick up a rental car on a Sunday at 1:00 PM. I arrived early at approx. 12:45 PM. The employee on duty seemed surprised I was picking up a car and asked if I had just made the reservation. I informed her I made my reservation online the day prior. After she found my reservation on the computer, she told me the car she was going to give me had been returned the same morning and had not been cleaned yet. She asked me if I wanted to wait while another employee got the car washed OR I could take the car to get it washed (not the first review to mention this either). I opted to wait and after about 30 minutes the employee came back speeding into the driveway scraping the bottom of the front end (another red flag). At the time of my reservation, the employee asked if I would be returning the car "around the same time" on Friday (the Friday after Thanksgiving). My online reservation was set to return the car at 4:00 PM on 11/24/17. I confirmed I would return the car by 4 PM, just like my online confirmation said... (more on this later). Once I got the car, a Toyota Camry, no problems to note. I drove to and from Northern CA without any issues. The car got great gas mileage and the Bluetooth stereo was a nice feature. On Friday, I arrived at 3:45 PM, to find the location was closed and no one was inside. I called Budget customer service and they confirmed the location was supposed to be open until 4:00 PM. I am told I can return the car to the nearest airport or return the car the next day when the location is open. Not willing to drive to an airport the day after Thanksgiving, I opt to return it the next day. Customer service informs me that I will most likely be charged for the extra day by the location! The customer service rep assured me, if I called customer service again, they would refund the extra charge. Saturday morning, I come back to the location and luckily they are actually open when they are supposed to be. I tell the employee on duty about how I tried to return the car the day before and they were closed. She says, "Oh yeah we closed at 2 o'clock yesterday." I tell her how I spoke to customer service and they said I should not be charged for the extra day. She then says, "Oh I can't do anything about that" and proceeds to tell me that there is a note from the first employee that she advised me the location closed at 2:00 PM on Friday. I tell her that is incorrect and I was never told they closed before my confirmed reservation return time. She again told me there wasn't anything she can do about the extra charge. That's great. I'll take the matter up with corporate and never rent from this location again. read more

Have rented from this location 2x. Do not recommend!!! Would give 0 stars if possible. Was given a car with 3/4 tank of gas even though it was supposed to be full. Returned at same level and they claimed it was "just below" the 3/4 line (it was not, see photo). I contested it and associate Tony's attitude flipped on a dime. He became immediately hostile and threatened to charge me $9.99/ gallon to fill it up. He tried to order me out of the car so I couldn't go add gas myself and he could charge me their ridiculous rate. Talk about a scam! I added 1/2 a gallon to put the line 1mm over 3/4 to avoid the bogus charges. This is a total racket- Tony claimed they only give out cars completely full, yet they didn't do that in this case. They give it to you just below on purpose so you have to guess when to stop filling and usually go over, all so they get free gas from you. On top of that they are charging twice the going rate, or more, per gallon if they deem it not returned at the same level. These people are crooks, and Tony's hostile and threatening attitude was totally unwarranted and uncalled for. It seemed like an act between him and the assistant, and speaks to them pulling this crap on the regular. I rent cars often, was trying to give my business to someone more local to me, but never again with Avis. This is deplorable customer service/relations, and all over $2.32! I am going back to Enterprise. I have rented cars all over the country and have never gone wrong with Enterprise. read more

Avis - This is where gas level was returned. - Car Rental Near Me - Cypress, California

I don't take the time to write reviews but I have to say I will always rent from Budget! Great staff very efficient and so reasonable! Thank you. See you again very soon read more

Avis, Thank you! Tony for having great customer service! This facility is Awesome!!!! I can always count on them for a great rental car and great price. Thank you! For a reliable establishment!!! Sincerely, Brenda G. read more

Reserved a car through Budget Car Sales (Looking to purchase a vehicle) I would pick up at the nearest location. (Lincoln Ave) The reservation was done without any hiccups. +2 stars. I call the location 2 hours prior to my appointment. *ring Hello? (No name, business or personal) . . is this Budget? mhhmm (is that a word) I have a reservation and my appointment ended earlier then expected, wondering if I can come in an hour early? mhhmm (a simple yes would have been fine) OK . . *click Went to the location, happy with the condition (body had scratches but could be buffed out) mileage, and price. The poor customer service left such a bad taste in my mouth, I did not accept the car. When working for and representing a company like Avis/Budget a little phone etiquette/ customer service could be the difference between $0 and 20k -3 stars read more

I had a rental to pick up on Sunday and I was running a little late , I called them at 1:54pm (knowing they close at 2pm) to let them know I would be there in several minutes. The representative was so incredibly rude saying "well we close at 2pm", then I said I will be there in several minutes. I arrive at 1:59pm and that lady left ! The whole Avis center was closed down! She shut the door on me knowing I was on my way! I am so beyond furious from the service I received here! Who does that ?!? She literally left shop before it was scheduled to close! I will never EVER conduct business at this location or with Avis ever again! read more

Rented a car here for a weekend trip to Vegas. Had a coupon code from a company I worked for for a free weekend day, which saved me about $30. Picking up the car was easy and Yash was kind enough to give us an upgrade to an Altima. Nice and spacious for the two of us for a weekend. Will rent from here again! read more

Had to stop renting from here after really awful treatment from corporate. I had a lock-out and called Avis Roadside Assistance, they sent someone to help me in about an hour and had good communication while waiting (text message updates and follow-up call). Then a few weeks came the surprise: a $55 charge on my card with no explanation. Called corporate and was told they didn't see any charges and would reverse it once I sent my credit card statement. Spent a long time giving them the past months of rentals (I rented weekly) to make sure there wasn't an explanation - but was told it must be an error. After calling to see if my fax was received a different person said it was a valid charge from ERS - Avis Roadside Assistance. I was beyond frustrated, I explained: A. I had not been told of any charges and would have simply called AAA FOR FREE if I had known this would cost me B. That their own rep did not understand how to find the charge, that he had stated it would be refunded as it was invalid and had me get my credit card statement C. That I had rented EVERY WEEK for 20 months in the past TWO YEARS from them and was expecting some understanding as an a very loyal customer. I got a "too bad for you" type email in return. Honestly, refunding the $55 as a one-time courtesy could have easily satisfied me as a customer and would have been a no-brainer against the thousands I as one person was spending with Avis. Even giving me a $25 credit or a discount off a future rental, etc., would have sufficed, simply an acknowledgment of how frustrating this experience was and some gesture to show that Avis cared about its customers. I'm disappointed because I love this location and it's staff but this experience left me feeling deceived and swindled. read more

Avis - BUYER BEWARE if you don't purchase additional insurance then any Roadside Assistance will cost you! - Car Rental Near Me - Cypress, California

Do not use Avis at this location, I had a car reserved through Costco and I was going to be 24 hours later even though I reserved a car I was told they would not have one. If you want someone with a attitude see Tony at this location. Please use another Avis but don't use this one. read more