Horrible!!! Left me on hold 13 minutes, then told me the pick up car from Simpson GMC was 5 mins…read moreaway. 30 minutes later, the pick up car showed up. Then waited from 4:05 to 5:20 for a car. The whole 'enterprise' ordeal was 2 hours +. And I forgot to mention from when I posted this originally fifteen hours ago, this elongated 'enterprise' initiated into a headache. (Physically) This place is mis-managed. I appreciate the reply from below. But in the end, having to deal with the dealership down the street and their mess... and then a rental car... which should be super easy... all I wanted was to get out of the enterprise building, and call Uber.

George was great! We were able to drop off our car 10 minutes before they closed and they ordered…read moreus an uber to our auto shop! Very polite even though we were running late

Power rental is a scam. I was scammed by this company. The first man I spoke with said his name was…read moreAdam and the second man said his name was Larry Young. Larry Young is the one who scammed me and then lied and said the car would be delivered within an hour. When the hour passed I called back and the line was busy. I called and texted the other number, he texted back and said he would call me today. When he didn't, I called and the number was disconnected. This company is a scam.

Their renta car service is questionable. Came to their office only to find that their office is…read moreactually a real estate agency, and when we called them they said they don't have cars and car rental is "by appointment only".

Switched my return to this Cypress location from an LAX airport return…read more Everything about that monstrosity of a facility is a PIA. Well worth an Uber fee to get back to the airport. The manager on site in Cypress was very helpful and knew the nuances of doing the change without exorbitant extra fees.

Be careful because this place will charge u a fuel service charge even if u return the car with the…read moresame amount of fuel! We talked to Tony about this and he said he will credit the $71 fuel charge back. It has been more than 2 weeks and nothing. I will be reporting this establishment to BBB.

Top tier rental service every single time. I've been renting from this location almost every…read moreweekend for at least the past 6 months. They really do roll out the red carpet. Marcelino has been a Godsend to me and I truly appreciate his stellar customer service and I can't thank him enough. The supporting cast has been amazing as well!! Thank you all, you are seen. I've never had an issue and the cars have all been great!! See y'all on Friday lol ;)

Amazing customer service!!! Special thanks to Gio!!! Would recommend and would come back!!!read more

I had an excellent experience with Pacific Van Rental. I rented two Mercedes Sprinters last month…read moreand the vans were spotless, spacious, extremely comfortable, and easy to drive -- perfect for our event. What made it even better was their convenient drop-off and pickup service; they delivered the Sprinter right to our venue and picked it up afterward, making everything completely stress-free. Customer service with Murphy was great, he was very responsive, professional and friendly along with the staff. I highly recommend this company to anyone needing a reliable, high-quality Sprinter van rental.

I had family visiting from out of town, so we rented the MB Sprinter to accomodate our family of…read more10. Murphy made the rental process a breeze with excellent communication and prompt replies to inquiries. He even provided a carseat for my niece! The van was in immaculate condition, and to top things off, they offered the best rate. I would definitely use this business again for future van rental needs. Highly recommend!

Uriah is AMAZING! He went above and beyond from the moment I began working with him and made the…read moreentire process easy and stress free. He was attentive, accommodating, and genuinely cared about making sure everything was handled perfectly. His professionalism and positive attitude truly stood out. This was by far the best rental experience I've ever had. Highly recommend Enterprise and working with Uriah.

:::: NEW UPDATE :::: What a nose dive. This place went from being the best to being the worst ive…read moreever dealt with. Im a Corporate Account holder i keep their cars full time year round. But recently they replaced all the staff. Now they are having problems, i get continuous harassing disrespectful insolent phone calls from this branch. Calling me like a collections agency demanding my car needs a service. Even after ive taken it in for service, ive driven the paper work to them, showed them the paperwork in person, then i still keep getting the harassing disrespectful insulent phone calls while im driving, they are harassing me, while im in business meetings or on my way to a meeting they harass me with these insolent calls. They are so disrespectful treating me like a bad employee asking me "where is the paper work..." . I have to tell them "I dont work for you". Figure out your own problems. Stop calling me. The car doesnt show up in their computers. They dont know how to log the service was done. They cant figure out what they are doing. They keep harassing me with the same question. Im sick of it. Even after i show them the paper work, then a different guy calls... "Where's the paper work". I had to report them to the police department for harassment. If they cant figure out their own jobs they will harass you for answers. They feel like they can call customers whenever they feel like it on their personal cell phones because they cant get the answers from their own computers. They act like a collections agency. "WHERES THE PAPER WORK, YOU GONNA BRING IT IN"? Im about DONE WITH THEM. THIS PLACE IS A MESS!!!! Maybe they are retarded?

Despite all these bad reviews, I was recommended to this place by a family friend after a freak…read moreaccident I had and costed my car a week and a half getting fixed up. This is my very first time getting a rental car myself and since I am insanely tall, I can't drive a smaller vehicle. I was given a fairly new Honda CR-V. The car itself was great. The steering control was great and the mileage was very good as well. True, you may get better service if you are Korean, because Buena Park is filled with those type of businesses. However, my first experience here was great and the service was great as well. I will definitely come here again if I ever need a rental car in the near future. They probably got new owners lately, because I was really comfortable being here at this business and have no complaints at all.

We needed to rent a cargo van to move some equipment we drove to Family Rent a Car on Commonwealth…read morein Buena Park on Friday and reserved the van. We picked it up on Saturday returned the van on Monday morning very friendly staff, very accommodating. I really appreciated the service and will definitely use them again. Scott & Leean Craven

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

Leo is the best! He is very patient and always very helpful, very knowledgeable too…read more This is the only spot I rent my cars. Thank you Leo and your team!

DO NOT RESERVE A CAR HERE!!!!!! I reserved a truck a week…read moreago . Called to confirm on Monday . Ubered here on Thursday and the condescending kid at the counter said no reservation . Refused to help , when I got frustrated he said "go to enterprise I won't help you " How can Hertz hire such incompetence in employees ! The rudeness of the punk man in the front .. refused to give his name but he is in his 20s heavy set and African American ..