Sarah was a superstar. She got me in and out in under 10 minutes. The car was a brand new Honda…read moreaccord 2026. Super clean with nice wireless features. Return was self-explanatory and hassle free. Great experience!

Thank you for the exceptional service I received following a recent accident. The entire…read moreexperience, while undoubtedly stressful, was made significantly more manageable thanks to the kindness and professionalism of Riley and Sean. Their dedication to customer service went above and beyond expectations. They were instrumental in assisting me with securing a suitable replacement vehicle, a process which I found remarkably smooth and efficient. In fact, I was so pleased with the service and the vehicle provided that I found myself reluctant to return it lol jk. The team's consistently positive and upbeat attitudes created a welcoming and supportive environment during a difficult time. I wholeheartedly recommend Enterprise off Euclid in Anaheim to anyone requiring rental services, particularly those facing unforeseen circumstances. Your team's professionalism and genuine care are truly commendable. Thank you Riley and Sean for your help and your fun conversations while having to come in and update paperwork.

Manny and Josh were such great help. I had a reservation set up and they had my vehicles ready and…read moreclean. Great customer service and they made the process so easy!! Thank you guys! I will definitely be back!

Horrifying experience!!! I waited and waited and waited! One…read moreemployee at the counter to handle a long line. Each customer takes quite a long time. They need more employees! ***ALSO*** beware! They are not in the digital age yet. ***They only take physical credit cards*** THEY DON'T HAVE APPLE PAY!!!!! I got stranded there and they were of no help... I asked " can I put the $300 (only $350 credit available ) on a credit card and pay the $85 rental fee in cash or with my debit card " NO No accommodation whatsoever and absolutely 0 concern.

Hieu is super patient, kind and professional no matter who he is dealing with. Thank you Hieu!read more

Do yourself a favor and avoid this location for car rentals or anything related to your…read morereservation!!!! I was traveling to Southern California with a rental car from Hertz that I picked up at a different location in my hometown. Unfortunately, the vehicle we were given had a very strong cigarette smoke odor. When we initially inspected the car with the employee at the original location, the smell wasn't nearly as noticeable. However, once we turned the vehicle on and started driving for about 5-10 minutes, the cigarette odor became significantly stronger. It was so deeply embedded in the vehicle that we could smell it coming through the vents. We tried rolling down the windows and using car freshener, but nothing helped. Because of our travel plans, we weren't able to immediately return the vehicle. Once we arrived in Southern California, we went to this location hoping they could help us exchange the vehicle. Instead, the employee told us that he couldn't determine whether we had smoked in the vehicle or if the previous customer had, and that we would therefore be responsible for a smoking fee in addition to the vehicle exchange. He told us the fee would be $400. I explained that I was traveling with older family members who have health issues and were having a difficult time tolerating the cigarette smell. Unfortunately, there was very little empathy or willingness to help resolve the situation. We even asked him to come outside and assess the vehicle himself. He sat inside and acknowledged that there were "a lot of different smells in this car," yet we were still told we would be charged. The frustrating part is that we were the ones given a vehicle that already smelled strongly of cigarette smoke, and we were simply asking for help exchanging it. Here's what I learned after dealing with this location: 1. Call roadside assistance and explain that you were given a vehicle with a strong smoke odor that you cannot safely/comfortably drive. 2. They can connect you with the appropriate department, which can create a case number and help locate another vehicle of the same size. 3. Go to the location they direct you to and exchange the vehicle there. This was ultimately how we were able to resolve the situation. If you need to rent a vehicle in the area, I would personally recommend going to the John Wayne Airport location instead. We had a much better experience there, and they had more vehicle options available. The biggest issue for me wasn't even the fact that the original car smelled like smoke.. mistakes happen. It was the lack of empathy and willingness to help when we brought the problem to this location. I hope management addresses this because customers shouldn't have to fight this hard to resolve an issue with a vehicle they were given.

staff was super helpful and very friendly I got in the little fender bender and I needed a rental…read more They were amazing and were able to pick me up and drop me off at the car shop which I appreciate. They made the whole process of renting a car very easy definitely recommend.

When using this location they are always nice it is a rather small spot. Most of the use I have had…read morewas with picking up a rental for different reasons.from getting vans to run students to games or just a larger truck than I own. It's a clean spot but sometimes they run a little behind on reservations and I have at one point been told that they sent my vehicle to a different location that I had to drive to pick up. Overall it's a good spot with good employees and they make it work.

Maybe it was luck, but I had a great experience here!…read more My car was stolen so I needed a loaner and I got a solid deal for 2 weeks. Here is where Hertz earned this 5th star-- their listed hours were incorrect on their website- they called me to warn me as I would've shown up after business hours. Customer service was solid for me- I had to extend my time for another 2 weeks and was able to do it seamlessly. Car was fine for the month that I had ( Tesla ) and I look forward to using them again for my rental car needs. 19

They don't know the meaning of customer service, I even spoke with the supposed manager on site,…read morehis name is Faisal but this person is the worst, remind me of been in Africa where they don't care about customers. I did a reservation for an EV vehicle, they claim they don't have it and they want to give me another car but for a different price. I don't know if this is a switch and bait tactics but the difference was $300 more. Horrible customer service, they need to re-train this people.

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

Decided to rent a car from here and cancel my Hertz reservation after a horrible experience with…read moreHertz the week prior. It was like night and day. Shelby help me pick the perfect car for our girls trip to Yosemite. And Breezy was super nice and gave me credit towards my next rental for the extra gas I left in the tank. Excellent customer service! Will definitely be back! :)

The employees are amazing. The rental process is very easy. Rates are good! Love the pick up to…read moreget the car and will drive u back when car is returned.

Reserved weeks prior called to reconfirm my reservation and just how they had stated the first time…read moreeverything was great. Got there really quick process, I was able to do some of the check-in through the app so it was really fast. The car was great, clean no problems easy return. My bill was exactly what they had quoted me. Definitely coming here again.

Horrible Customer service. We had made a reservation for five P.M. called at 4:30 to confirm that…read morethey would accept the form of payment head over to pick up our vehicle and had the gate closed on us exactly at five P.M. the so-called manager Luis refused to help us and went to make a false claim that their system goes off at five P.M. There was nothing he do . But call contact customer service. We went ahead and ditches that Customer service representative told us that the system does not shut off, and he could have helped us out the most horrific part of it all as it he claim to be the location manager, and from the reviews he's been employed at this location for more than five years. It's unacceptable for a company like Avis to employee people like this. They have no ethic and cannot be professional Save, Yourself, the headache and just go elsewhere.

I had an amazing experience with Metro car rental from start to finish…read more I drive by this place everyday and never needed a rental until I got into a car accident and I called to get pricing and it was better than other car rental agencies. I got there and got a Nissan Altima and was in and out within 10 minutes. It was the fastest I ever gotten a rental. I rented it for a week but ended up holding the vehicle for an additional 2 more additional weeks because I had no idea what is going on with my car accident. Jose made the process of extending the vehicle very easy thru text and helped me thru everything. I highly recommend this car rental place vs big franchises like enterprise, Thrifty etc. - lowest prices - lowest accidental fee hold - best customer service - local ( no need to drive to a airport to rent) This will be my go to for all future car rental needs. Jose and his staff care about their customers and it shows. Thank you Metro!

I've rented from this business several times and it's always been very easy and very pleasurable…read more Jose is great to work with . Very accommodating, friendly and polite. This place will always be my go-to for car rental.

Got a car here for a month since got into a car accident and my insurance assigned me to here…read more This is my 8th time here, most are due to my car repairs and couple is just simply rental. Small but do have enough car with varies type to choose from. This time, I didn't have much choice since it right after holiday and they're not done cleaning it. Staff are very attentive and friendly. The place is clean and they do have car service from and to your destination within 1-3miles radius. The car was abit smokey when I got it and they did offered car upgrade on next rental. Overall, not bad and with good service.

I rented a car from them the manger is super nice and the person who helped me is great I forgot…read morethe names but the were really professional and nice