I am leaving three separate reviews for my hertz experience. First, a nice gentleman picked me up from my Tesla fix auto place to pick up my rent a car here. He was efficient and friendly. When I arrived Frederick/Freddy was the only staff member working that Saturday morning and he already had four other costumers waiting. Someone told me it had been 50mins to one hour wait already. Freddy was manning the phones, the return vehicles and the vehicles being rented out with no help. It was absolutely insanity. Even though his manager later phoned that they would be sending help, it was pointless since he needed help now. No matter how stressful it got, he continued to service everyone with a smile and lots of apologies for the wait. I rented a model y and boy this thing was beat up. He once again apologized about the vehicle and since it was the only one, he didn't have an alternative. We did a walk around and he showed me all the issues and had me sign. I greatly appreciated his wonderful customer service despite of the chaos he endured all morning. I truly hope this hertz revamps their office so it's more hospitable and better staffed. The inside was very Jenky and run down. Freddy and the driver who picked me up 5 stars. The office and location 2-3 stars if that. Please treat your staff and customers better. read more

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DO NOT RESERVE A CAR HERE!!!!!! I reserved a truck a week ago . Called to confirm on Monday . Ubered here on Thursday and the condescending kid at the counter said no reservation . Refused to help , when I got frustrated he said "go to enterprise I won't help you " How can Hertz hire such incompetence in employees ! The rudeness of the punk man in the front .. refused to give his name but he is in his 20s heavy set and African American .. read more

Had a car rental for Saturday 8/22 at 9am. Upon arriving at the business, they were closed, business hours on door and website state 9 AM to 12 PM. on Saturdays. We waited over an hour and a half at the business along with several other customers and no one showed up! We had to go to the airport and rent there. Do not go here super unprofessional, horrible horrible business! STAY AWAY! read more

They need zero stars! Booked a reservation, got confirmation. Went to get rental. No rental for me because someone reservation was before mine. Huh, what? I got a confirmation sir! Then the AFRICAN behind the counter counter Not a black American I might add!!! Was rude and could careless. I heard his Caribbean accent Im so tired of these tethers acting like us then behaving the way he did. THEY NOT LIK US! I walked out drove mins away to enterprise. Day and night experience. Their L!!!! read more

DUMP. They never answer their phone, they don't listen when you are telling them what you need from your rental. Honorable mention: I picked up my car on Friday and their trashcan was filled into the brim. I came back two days later and it's still not taken out. Have some pride in your facility. read more

Freddy is the man at this location. This guy busted is ass when busy. I got a new car because I was locale and returning it back to this locations. Our Kia car got 40.8 mpg. read more

Here I am, 9th in line, zero employees. Door is open but does anyone even work here? This should have taken 2 minutes. Total fail. Oh! 5 minutes later one employee showed up. One.... Sad.. read more

Steer clear of this place. I've been a Gold member for a decade and I reserved a car to drive TO MY BROTHERS FUNERAL so my family would fit comfortably. When I arrived to pick up the vehicle, they told me they didn't the a vehicle for me but could give me something different for more money. It's criminal. My uncle was with me as he had flown in from out of state to come to MY BROTHERS FUNERAL. He was shocked at their behavior. They finally told me I'd have to call their 800 number to cancel the reservation for the car they didnt have or I'D HAVE TO PAY FOR IT. I've always had good experiences with Hertz, but this shop is a mess. Looking at the dozens of 1 star reviews makes it clear that they don't really care. Take your business elsewhere. read more

The staff was rude, and the system said a car would be ready by a certain time and that was not the case, based on the experience here it wasn't on the system, it seems more so the staff doesn't care and is just collecting a paycheck and isn't adhering to the times for pick up when you book on the website. Avoid this hertz, go to a different location if you want to ensure you get your rental on time and without being mistrea read more

Leo is the best! He is very patient and always very helpful, very knowledgeable too. This is the only spot I rent my cars. Thank you Leo and your team! read more

Branch Manager and Team at this location are amazing!!!! I have rented over the country from every rental company there is and the guys at this location are the best of the best! They were supper busy yet they make each costumer feel like they are the only one renting that day. Don't shop around go with this Hertz location and you won't regret it!!! read more

ABSOLUTELY ATROCIOUS CUSTOMER SERVICE. I left my car at the body shop and was assured that Hertz would take the car back and settle my rental. Turns out they were "too busy" and couldnt get the car in time, so they ended up picking it up a week later than expected (I dropped it off 11/5 but it wasn't picked up by Hertz till 11/12). Little did I know, I was CHARGED FOR THOSE EXTRA DAYS FOR ABOUT AN EXTRA $300. I called multiple times and gave many chances, but they have yet to credit my account. I even called TWICE and BOTH TIMES they said someone would call back. Leo and whoever else is in this office should absolutely be ashamed of themselves. I generally am patient and kind with these situations, but at this point I feel like I am being taken advantage of. NEVER AGAIN HERTZ. Enjoy the chargeback... Find some other suckers to deal with cause I'm done with this travesty of a company. read more

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Although I've been a driver for almost a decade I have never had to get a rental due to a car accident but there's always a first time for everything. Once insurance settled everything, I set up appointments for both my auto body shop drop off and rental car pick up. I chose this Hertz as it was the closest to my home and within that same day Leo reached out to me to clear things up about my pick up. Since I had to drop off my car at the body shop, I had no way to get to the Hertz but Leo set up a Lyft for me and got me to their location. Once at Hertz, Leo helped me with any questions as I had never been through this before. For my rental I received a 2025 Kia K4 which was surprisingly luxurious and a smooth ride. I only had this rental for a day as my car was fixed rather quickly but the process was painless and simple. Once my own car was repaired I talked with Leo and I was able to simply leave the rental at the body shop where he would pick it up the following business day. read more

Hertz Rent A Car - 2025 Kia K4 w/ Full Tank of Gas - Car Rental Near Me - Fullerton, California

I showed up at exactly 5pm to pickup my rental, which is when my rental was set for and the guy at the front refused to open the door to help me. He just pointed at the door "it's closed" He thought I couldn't read apparently. read more

This place is GREAT! Lonny is the REP of the year:) He helped me and walked me through all my inquiries.. He is very professional and he should be running the place.. i will always recommend the fullerton location to anyone in need of a rental Michelle Corona read more

DO NOT BOOK SAME DAY HERE! I'm used to renting at airports. This was my first time using a neighborhood store and it'll be my last. I booked through a third party website and called to verify they had my selection. They said yes and would reserve it because they only had 1 left in the category. When I got there they told me the car was rented out and I HAD to upgrade. I think they saw the price I got via third party. This increased my bill by $100! I needed the car so I agreed. Unlike airports, when they run out of inventory, you pay the price, there are no free upgrades. Employees also don't care and they're not afraid to tell the customers. Rent from your nearest airport and avoid these local stores... read more

First time renting a car from here. The process from beginning to end was great. I believe nick was the name of the guy that helped me when I picked up the car. He explained everything to me and answered my questions. Super nice guy. I don't remember the managers name but thank you for going above and beyond at drop off. The vehicle itself was clean and reliable, had no issues driving it. Definitely using your services again In the future read more

Was waiting just to return my vehicle and the guy just left the building. I've been waiting here for 30 minutes. There's another old guy here but he completely ignored me and another customer here. I'll never rent from this company ever again. read more

My experience with this location dates back over a year ago. I was in an accident and my car was totaled. My insurance made a reservation with this location and they gladly changed my rental to the same model car that was crashed in the accident when I arrived to pick-up. They carry a variety of makes and models. The rates were not as bad as I expected and the manager even offered me to switch cars as much as I'd like so I can get ideas of my next car purchase. The only downside was the time it took to get out the door but overall the staff was friendly and the process was straightforward. read more

Nick at Hertz was helpful made the rental through insurance easy and the car was clean.

The gentleman at Hertz was very friendly, good service. The gentleman was knowledgeable, and did great handling all the customers working by himself read more

Customer service is garbage. Can't even return a car in a decent amount of time. Been sitting waiting for help for 30 minutes and no associate has shown up. read more

This is a very unique Hertz! When I went there they ONLY had electric cars. Which at first scared me, but I appreciated how they walked me through the unique features of the electric cars. I also appreciated how quickly they got us the cars. However the reason for the lower score is because of 2 major things. 1. Upon arrival the lady behind the desk was talking on her cellphone and ignored me for almost 5 mins. After she hung up her customer service was great, but it still was a bad first impression. 2. Upon inspecting the car I found trash left in in from the previous person. Kinda unsettling having a car that has not been cleaned on the inside. Overall I would rent again from here. read more

This location is terrible, they need new management someone who knows how to run a business. You have a reservation but the car is not ready for you. You have to wait 2 hours to get your car. The guys that worked the front counter were nice but didn't care that people were waiting for so long. I've never had this experience at a hertz before. And I will never return to this location again. I was heading out on a road trip and was delayed two hours waiting for the rental. They told me they went to wash the car but It was filthy. Anytime I've rented in the past at the Buena Park location when I arrive they check me in and my car is waiting. I'm going to say it again. This location is terrible. Do not go to the harbor Fullerton location unless you want to wait for hours. read more

I take a yearly visit back home to California and typically I rent out of the John Wayne Airport in Orange County because of convenience. However, I noticed it was a lot cheaper to book through this location. I was a little skeptical because I have heard it is typically smarter to rent from the airport locations. However, Danny from Hertz changed my opinion entirely! I rented a Tesla for my visit despite never being in an EV before. Danny made sure I knew how to drive the vehicle as well as basic operation of the Tesla prior to me leaving the location. He was extremely thorough and made sure I was 100% confident in the Tesla before driving off. I really appreciate Danny, his customer service, and his charisma. Thank you Danny! read more

Hertz Rent A Car - Car Rental Near Me - Fullerton, California

This is the worst customer services ever! Don't go here. Half the time the employee is not at his desk, probably helping a guest in the back but still. Expect to wait over an hour to get help. We ended up just cancelling read more

If I co I'm give 0 stars I would. Where are all the vehicles ? They rented me out a car and they didn't have one. They weren't very accommodating either . Stay away. If you want a refund , you have to call the 800 number yourself. Tried to reschedule and the people at the counter aren't able to do that either. I was trying to be flexible but they aren't. I eventually got my money back after calling hertz & Expedia. There may as well be no front desk with the limitations they are put under . Plan was to get a car at 930 they had nothing upon arrival . Next they said they would have something at noon but I wasn't available to come at that time I said how about 430 or 5 ? They said no because they're closing early which I said "understandable , so you can enjoy your holiday , may I reschedule?" She started to hand me a paper to call the 800 number and reschedule myself . Then, they said someone was coming back with a car , not sure at what time but within a certain time frame to where they said I could wait around , and they wanted me to pay. So I tried to pay with my husbands card they said no it has to be yours. Well I used my virtual Apple credit card , and they can't manually type it either. So I showed them my ID and my military ID which has my husbands name on it and they weren't able to use that. So they told us my husband would have to come back, rent my car I already paid for online and add me as a driver for more. I was trying to be nice to them and the people just couldn't really budge. I'm sure they're just following protocol but just warning to other people do NOT rent from them !! They suck. Happy holidays. Also I was able to get my money back through calling hertz and Expedia read more

Made reservations online through AAA, and was supposed to pick up at Hertz Fullerton Harbor location. Received an email and text confirmation, thought there would be no issues. On my way to pick up the car I received a call from Reyna informing me the car I reserved was not available but she can offer me another and would like to discuss, told me to call back, even gave me an extension. I immediately returned the call and could not get through to any live person just automated system, I'm sure she knew that would happened. Shortly got there and she informed me the only car available would be an SUV, triple the cost, or I could drive 30 miles to the airport and get one there. I told her she needs to honor the price confirmed and not charge me more. That lady rudely told me she will not, I asked for her manager and she said he was on vacation she was in charge. So I had no choice but to leave, and being a Saturday there was no other place near open to find a car, therefore I was without a car. I'm shocked that a company like Hertz could do this to customers. They made a mistake and should have made it right. This company can't be trusted and I'll never use them again. I don't usually take time to write reviews, but this was horrible service and I don't want them to get away with it. Also want to mention the store was filthy with stains on the chairs, and sticking floors. read more

Freddy was a great help with everything. First car didn't cut it and he had one swapped and ready to go in no time flat. Will definitely be going back for my next rental. read more

Worst place ever!!!! We rented an suv for my son's soccer tournament out of state and when we got there they wanted to charge us again!!! We had paid online and had the proof and even called my bank to make sure the money was taken out, sure enough it had been! They wanted us to pay AGAIN!! When. We said let go somewhere else and asked for a refund they told us we had to call for that we did and they said I'd take 1 week, well 3 weeks have passed and still nothing!!!!!!!please don't go here!!! read more

We had a great experience with Leo and his customer service. My cousin had problems with her credit card and Leo was very accommodating at helping us work it out so she was able to have a rental car for her vacation here. My cousin was very overwhelmed as a single mom with her two young kids. At the end of it all my cousin drove off in a great suv hybrid very realized and happy. Other people came in while we were there and I noticed a few problems that were not really anything to do with them such as another branch saying they had something in stock but wasn't or even coming in early for a reservation. But they were very helpful and assisting them and getting things worked out. So overall I had a great experience with how they handle things. read more

They cancelled my reservation 2 hours before my pickup time and there was no effort in even trying to find me an alternative. And then they had the nerve to charge me as a no-show. If your reservation gets cancelled make sure to check your bank statement. This place is a joke. read more

Please save yourself the time and money and go elsewhere. They have zero customer service, Reyna who called me 4 min before my rental appointment let me know the only car available was a fully electric, and refused to accommodate the rate and simply put me in another vehicle. Trust me when I tell you avoid this location at all costs. read more

If you need to rent a car for any reason. I highly suggest to contact this Hertz In Fullerton. They have a great customer service and great selection of cars. Javier make sure that the car that I pick up is clean before I take it . read more

Hertz Rent A Car - Car Rental Near Me - Fullerton, California

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I rented a mgr special car in 5-2023, big mistake, got a electric vehicle Polestar, It is a nightmare to charge, try finding a charging station that's works 6-2023 I rented a small gas sedan vehicle from the website, went to pick up car on Wednesday, no gas vehicles only electric or small suv, won't give me suv for same cost, said small car should be coming in? Mgr didn't even give me or offer the cheaper electric vehicle rate that I just saw on their website, its 20.00 cheaper per day than a small gas vehicle - now Mgr tells me you need to reserve a Lrg vehicle to get any gas vehicle or good chance you will get a electric -again if you want electric car go here, - gas you will be out of luck ? Good luck you been warned read more

Had a rental to pick up in an hour, was told to pick it up later then the time I set. Was not offered anything to compensate the error. That was on their end. So I did everything right and got screwed out. read more

Excelente servicio especialmente la joven que me atendió los jueves, todo el proceso fue muy fácil

I was able to rent the vehicle without any issues. Pick up and drop off was a breeze. Although we did have to wait a bit to pick up as they were busy with other customers and it was only one person working. read more

Does not respect their customer's time. Will overbook, then tell you no cars are available and try to get you to upgrade at another location ruining your early morning plans. If you're reading this and this happens to you; Always call corporate and complain. A customer should not have to drive to multiple locations on a pre-booked reservation because they ran out of cars at OPEN cause they're lying. They can give you an upgraded car at the same cost of your reservation because it is NOT you (the customer's) fault. read more

I liked the staff, and the Tesla! I'm looking to rent a car now. So I intend on using them.