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    AVR Long Beach

    3.8 (27 reviews)
    Closed 8:00 am - 12:00 pm

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    7 years ago

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    8 years ago

    Do NOT rent here. They advertise unlimited miles for your rental but do not honor it. You have to read the fine print.....

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    7 years ago

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    8 years ago

    Shanna was amazing, I will definitely come back because I know she will take care of me there.

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    8 years ago

    Shanna at AVR was super friendly and accommodating. Transaction was smooth and got me on my way. Thanks!

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    David B.

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    8 years ago

    Thank you Shanna for a pleasant rental experience. Your customer service is exceptional and I will recommend others to call you .

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    8 years ago

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    Ask the Community - AVR Long Beach

    Review Highlights - AVR Long Beach

    Just know that the rental office is actually at the Holiday Inn on the corner of Willow and Lakewood blvd....

    Mentioned in 3 reviews

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    National Car Rental

    National Car Rental

    3.9(61 reviews)
    1.0 mi

    I travel weekly and use National exclusively, probably 40-50 rental days per year. I've been an…read more"Executive" member for years. Long Beach rental car facility is extremely convenient - just a walk across the street. The problem is that National is a joke at this location and really makes me want to go with another company because they really are that bad and inefficient at this location - every.single.time. I come here! On this trip today, I had a rental reservation for a full size elite. I was told they don't have that and ended up having to take a VW Atlas (or a convertible, which was way too small). The outdoor booth, which the app told me to go to when I arrived, was closed. Then I went and stood in the National line and was told that I need to get in the Enterprise line. Then I had to wait in a long combo line of Enterprise/National...what a joke this place is. It's so poorly managed and unorganized.

    I am puzzled by this location. Using National Car Rental at other locations, the service is quite a…read morebit better. Here, since it's so small, there are very few employees. As an Emerald Club member, I had reserved an SUV, but it was not available when I arrived. I had either two choices--a large pickup truck or a compact. Neither one was appealing to me, but I took the truck. So I ended up spending a lot more on gas, but it was a pretty decent vehicle. I would have preferred the car that I reserved. Normally, whenever I return a rental car, the employees are right there, checking me out immediately. Here, on the weekends, there are no people, and you have to walk up to the main national desk. Not a big deal but just puzzled me. At this location, there appears to be zero value to the Emerald Club. On the other hand, they were very quick to send me an email confirmation when I returned truck.

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    Very Small Car Rental Center Directly Across Baggage Claim | 10.04.22

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    Hertz Rent A Car - The building was open, but no one was working yet

    Hertz Rent A Car

    2.4(190 reviews)
    1.0 mi

    6/4-6/6/23: I needed to rent an SUV with Apple Carplay for…read morework purposes. I was initially given a Ford Escape S (unknowingly, it did not have CarPlay). Fortunately, I only live 10 minutes away so I was able to test it at home to see if it had CarPlay and it did not. I immediately returned it to the LGB Hertz location without any hassle and got a 2023 Cadillac XT4 instead. Thank you to Matthew for ensuring the car had CarPlay. Matthew has great customer service and this location is lucky to have him. Super friendly. When I returned the Cadillac on Tuesday (6/4/23), he checked with me to ensure that I enjoyed the car. 6/11-6/13/23: I needed to rent an SUV with Apple Carplay for work purposes for another trip. Cody exhibited great customer service skills, ensuring that I rented a Ford Explorer. He looked into possible discounts with AAA, but I wasn't eligible since I booked the car with my company. When I returned the car, I returned the keys to Matthew and again, he demonstrated his excellent customer service skills, ensuring that I loved the Ford Explorer. Thank you Hertz team at LGB!

    Horrible horrible horrible experience here! Workers are super sneaky and try to up charge you for…read moreeverything. They went as far as canceling my original reservation that was PAID IN FULL and charged me for an entirely new reservation. Once I called to figure things out, they dismissed everything I was saying and refused to issue me a refund + were being extremely rude. My experience here was just AWFUL, be aware of this location!

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    Budget Rent A Car - 2023 Dodge Charger with keyless ignition and Hemi engine!

    Budget Rent A Car

    1.5(242 reviews)
    1.0 mi

    No inventory. Don't call customer service. Don't rent. They provide no information…read more Good luck to anyone trying to rent a car in Long Beach.

    Rental process: Waited in line for 20 minutes, then another 1.5 hours for a "car to be brought…read morefrom the back." Me and many others waited, and waited, and waited while lone staff member Carlos continued checking in new people. A couple other staff leisurely strolled from the back after an hour but didn't appear to be assisting him in any way. I don't get it. I had a reservation and waiting 2 hours for a car is ridiculous!! Worst experience ever with Budget. Carlos seemed nice enough. He just needed help and cars. He stated they shared the fleet with Avis but there hadn't been anyone in Avis' line for quite awhile. Tension got high in the lobby because people were tired of waiting. Typically they walk out to the car and it is mutually inspected by you both when renting. Here they just send you out to where the vehicle is parked. It was a little confusing at first because there are multiple agencies with the same parking stall numbers. Since the Budget lot for available cars isn't clearly marked you don't know where their lot begins/ends. The car itself drove well and appeared clean. Return process: There was a lady sitting outside waiting for returns. Maybe that position could assist in the Rental process when not busy. I digress. Lol. After pulling in she gets in the car, checks the mileage and tells me they will email me a receipt. I requested one be printed. Of course we had to go inside for that (guess her handheld unit couldn't handle that function). She told me they wouldn't give me a receipt inside either. Wait what?! Once inside I observed she went to the Avis (vs Budget) counter. So I followed suit. You guessed it...no one was in line still at Avis so I approached the counter. The guy there says ok you're all set. I again requested a receipt. He stated it's in your email. So I pull up my email right there and there is a charge for over $65. He stated oh that will be corrected. Would you believe I had to ask him to correct it right then and send me a new email? Still no one in line so he's just chilling - doing nothing else. I believe he had his hands in his pockets. Lol. Begrudgingly (it appeared) he corrected the invoice and sent me a new email with a zero balance. Wow. Don't think I'll ever rent from this Budget/Avis location again. Sorry can't recommend at this time.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(195 reviews)
    1.0 mi

    I've always loved being an Enterprise customer, and the Enterprise location at Long Beach Airport…read morecontinues to prove why. Their team consistently delivers great service (professional, friendly, and very efficient ) and this visit was no exception. From the moment I arrived, the process was smooth and well organized. The staff were helpful and respectful of my time, making the pickup quick and hassle-free. It's clear they take pride in providing a positive customer experience. Another reason I keep coming back to Enterprise is their pricing. Their rates are typically very competitive, and I appreciate knowing I'm getting solid value along with dependable service. Whenever I need to rent a car, Enterprise is always the first place I check, and this location at Long Beach Airport absolutely lived up to the high standard I've come to expect.

    My truck needed work done and I needed a car because I was beginning a new job. I didn't want to…read moretake the risk the I might break down on my way to work. So I decide to rent a car for the week and get my truck fixed without needing to work about transportation. So I reserved a car on their website. When I went to pick up the car the didn't have the one I reserved. I got a suitable substitute but wasn't happy the car I reserved wasn't available. Next, I found out that the price listed on the website was the STARTING PRICE. Turns out it was an extra $250. $100 in fees and $25 a day for insurance. I'm fine with that. Not going to go without insurance. So, that's the negatives of my experience. The positive things were the staff was great. Check in was fast and efficient. Ready to go in about 10 minutes. Returning the car was an easy process. Just dropped it off at the lot and handed over the keys. Overall, I was happy with the experience and would recommend this business for renting a car.

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    Enterprise Rent-A-Car
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    AVR Long Beach - carrental - Updated May 2026

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