omg i was getting worried for a moment since attempting to book an alternative sold out on all…read morewebsites luckily we got in early to get first dibs! i booked a standard suv but was only offered a durango or pathfinder, way too big for this trip, luckily they just backed in the new rav4 hybrid! score! my new favorite airport and national historically for me has had good selection

Kahn and Nick are Awesome! We were planning on a 15 passenger van our vacation. The seats in the…read morevery back would not fold down for our luggage which was inconvenient. However, Kahn noticed this and offered a free upgrade to a bigger van which was perfect and accommodated us. We had an amazing vacation, thanks to this awesome service from National car rental. . I highly recommend using this company.

I visit this Avis location at LGB quite frequently for business trips, almost once a month. 9 out…read moreof 10 visits are very smooth, and the remaining 1 time is usually due to larger crowd and wait time is longer than usual, which is expected, given that many Disneyland visitors fly here. I'd always recommend that book your reservation ahead of time. It'll save your money, time, and frustration. The staff at this location are friendly and knowledgable. I'll return here as always for my rental needs.

I made a reservation with Avis at the Long Beach Airport location for a rental car from 2/24/25 to…read more2/26/25. The desk agent was wonderful. He was the only positive part of my experience. The rest of my experience was terrible. I was assigned a Mercedes SUV as part of my AARP upgrade, so I was stoked. I got to the car and did a walk around (as I usually do with rental cars). The fuel tank cover was completely missing. I pointed this out to an Avis agent in the parking area, and they said it was fine for me to drive. I took pictures on location before leaving. After the first day, I felt unsafe having the fuel tank cover missing, as the piece that was supposed to open the cover was jutting out of the car (see picture). I called the Avis office at the airport, but no one answered. I called Avis customer service, and after being on hold for an hour, they said I should keep the car and take pictures or return it for a replacement if I would like to. I was on a tightly scheduled business trip but decided to go back to the airport to request a new vehicle. There was no way I was going to keep driving in LA County with a piece of the car sticking out. The SUV was replaced with a Ford Mach-e, which I thought was pretty cool since it was my first electric car rental. However, the car was only charged to 72% when I received it, which was frustrating. I found out later that the A/C did not work, which surprised me because it was a fairly new car. In Southern California, even in February, not having A/C was an uncomfortable experience. This felt like the longest two-day rental ever. After coming back from my trip, I received a letter charging me $109 for the damaged fuel cap area. I had somewhat expected this given the whole experience, and I disputed the charge. The images that Avis attached to the charge showed a 23-mile discrepancy between the mileage of the car when I dropped it off (18334) and when they took the picture (18357). Even if I had damaged the cap (and I did not), this felt like salt in the wound. How can you charge me when 23 miles are unaccounted for? They put a stop payment order on the charge and said the matter was taken care of. Literally 2 hours later I received another charge letter in my email. I am not exaggerating, either. I got my stop payment confirmation at 5:20 PM and a new charge letter at 7:27 PM the same evening. This new charge was for $275. Unlike the first letter, this one contained no associated images of the damage they claimed I caused, so I had no idea what this was about. I only later learned that it was due to a scratch that was found on the inside of the Mercedes. I am 100% positive I did not scratch the interior. I did not even have the car a full day! I honestly feel like this letter was an attempt to have me pay for pre-existing damages that I was not responsible for, especially because there were no images as evidence and there was a mileage discrepancy. Avis customer service put a stop charge on this as well for all these reasons. After settling it, I asked the customer service agent if I could speak to a manager in order to voice my complaints. I was told that the issue was escalated and I would receive a call from a manager in 1-2 hours. It has been over 24 hours, and I have not received a call or literally any apology for the inconvenience, except for the desk agent at the airport (shoutout to that person, but I did not get his name). This is by far the worst experience I have ever had with a rental car. I did not expect this from an AARP partner and from such an established name in the business. I have never written a complaint like this before, but I feel I have no redress or voice in this situation. This two-day car rental has been haunting me for weeks now. Before the rental, I was planning on booking with Avis again for an upcoming trip to Wisconsin, but I cannot imagine putting myself through this mess again. If you are booking with Avis, I hope your experience is much better than mine was!

Rental was a result If an insurance claim. Insurance…read moreCompany selected this location. Service was good. Not a huge selection of cars in each class but they were accommodating to make sure our needs were met.

I received a call from them advising they had received an order from my insurance for a car rental…read morethat was yesterday... I've been trying to get a hold of them since, this morning I was literally on the phone 11 mins and my call was never answered. If I had a car, I would drive over there, but I don't. Stuck! - my review is only based on getting someone on the phone, nearly impossible. Frustrating!

Easy in and out. This Avis location is one of the easiest location to get to and get out…read more Very friendly team members and very accommodating. Even though it's a small location, you'll het helped no matter what. Hours are limited compared to airport hours but you avoid paying extra fees by renting here so just plan ahead!

I have been a longtime customer of Avis for at lease 15 years and have been renting from their…read morelocation at 2165 Long Beach Blvd., Long Beach, CA for the previous 10 years. The rental staff there is excellent, very cordial and have a sincere desire for their customer's satisfaction. I recently reserved a car rental on a Sunday which is a day when they are either low on cars or have no cars available at all. When staff member Steven saw my name on the reservation list he immediately set aside a nice car for me to ensure that I would have one available for my Sunday rental. In addition, he always assist me in connecting my cell phone to the bluetooth in the rental car so I can be able to play travel music from my cell phone. Steven always goes above and beyond his duties whenever he serves me which is the main reason I have been renting from that location for the past 10 years.

Pick-up was a breeze since the lot is right across from the airport terminal. As a Hertz Gold…read moremember, I was immediately handed over a contract and keys after ID verification since I had already booked online. The car was great and had no issues during my brief rental. Our only issue was upon return when the associate basically falsified/inflated the mileage driven because she was too lazy to get up and check the vehicle. Wonder what else she falsifies at her job. I only noticed because I had taken a photo of my mileage before leaving the vehicle, and it didn't match what was on my emailed receipt.

0 stars! Swiped my debit card 3 times and I've yet to receive a credit for the 2 extra charges left…read morewithdrawn from my bank account. Over 2 weeks later, the money still hasn't been reversed or credited! Called, waited hours, with no help whatsoever even when I finally got a hold of reps. 3 reps total in 2 weeks and got different responses from each. Just there to blow smoke out their a$$e$. I demanded to speak to a manager or corporate director, and was only given the airport's main hotline. Worst company ever and was my first time renting from them. Biggest mistake ever. Listen to the reviews people!

I always have great service and the car that I need at this Budget. They have recently moved their…read morerental counter inside the cute vintage terminal! Thank you!

No inventory. Don't call customer service. Don't rent. They provide no information…read more Good luck to anyone trying to rent a car in Long Beach.

This was my initial experience renting from Enterprise at the airport, and it is likely to be my…read morelast. Upon returning the vehicle, there were two individuals present at the return station: a young Hispanic gentleman and an older African American lady. We encountered some difficulty with parking, and they simply observed and laughed without offering any assistance or guidance. When I exited the vehicle, I inquired with the lady about where to deposit the keys. She responded quite rudely, stating, "I'm right here, give me a second!" and then continued to laugh with her colleague. My partner, who was with me, also felt very uncomfortable with her demeanor. As we waited for her to conclude her conversation with her coworker, I felt a significant sense of unease and, despite not wanting her help, felt compelled to remain. Even when she was reviewing my invoice, her attitude remained very impolite, and I have never felt so uncomfortable. I regret not obtaining her name, but my primary desire was to depart due to the uncomfortable and unprofessional nature of the experience. This incident occurred on Sunday, June 21st, at approximately 5:40 PM.

I've always loved being an Enterprise customer, and the Enterprise location at Long Beach Airport…read morecontinues to prove why. Their team consistently delivers great service (professional, friendly, and very efficient ) and this visit was no exception. From the moment I arrived, the process was smooth and well organized. The staff were helpful and respectful of my time, making the pickup quick and hassle-free. It's clear they take pride in providing a positive customer experience. Another reason I keep coming back to Enterprise is their pricing. Their rates are typically very competitive, and I appreciate knowing I'm getting solid value along with dependable service. Whenever I need to rent a car, Enterprise is always the first place I check, and this location at Long Beach Airport absolutely lived up to the high standard I've come to expect.

I had a really positive experience renting here! I needed a large vehicle that would fit at least 7…read morepeople, a dog and suitcases. It was difficult to figure out exactly what I should book online so I went to the office to speak with someone. Jay was really helpful and told me right away the 15 passenger van was the next bigger vehicle and probably the best for my needs. I was ready to book through him but he said he would have to charge me a walk-in rate, which is apparently more expensive than booking online. This office is also closed on Sundays and he said I can return the van at another nearby office in Signal Hill that's open on Sundays. So helpful! Booking online was super easy. The staff were also really nice and helpful when I picked up the van. Daniel walked me to the van, he took some pictures and told me it just needs to be returned with 3/4 tank of gas, which is what it had. The van was clean and in good condition. He said, "You' may be small, but I have faith in you driving this!" LOL! It was awkward and a bit nerve racking driving it at first, but got used to it pretty quickly. Great visibility being higher up and with big windows. It's also really smooth and good on gas! It got us through the desert and was perfect for us for the week we needed it.

After a car accident I obtained a rental through Long Beach Enterpriseon Ocean in downtown. Upon…read morearriving, I met with Bryan, very friendly and sympathetic to my situation as well as accommodating. There were a couple cars available for me to choose between, he was patient and allowed me to sit in each car to see which I was comfortable in. Bryan was so patient. He even stated that at any time I was struggling with the car size I could exchange in for another within the same class, he wanted me to be comfortable. I had to call the office a few times with questions. I spoke with Umi who was so helpful and polite, very knowledgeable as was Bryan. Umi, took the time to call me and let me.know my rental had been extended to ease my mind while I shopped for another car. This office goes above and beyond to care for their customers. I used to be a Hertz customer but Bryan & Umi converted me into an Enterprise customer. Thank you both for everything. Yall made a stressful situation more bearable.

For the past few years I have used Hertz Signal Hill when my vehicle is getting serviced at FORD…read more In a world where decent customer service is hard to come by, there is a Hertz employee named NEISHA, who provides TOP NOTCH customer service! Always looking so cute in her hat; smiling and making the rental process seamless. You can really feel how much she cares about us customers, which is so rare these days. Neisha is a gem! So if you need a car rental for whatever reasons, make sure you see Neisha for assistance. She never disappoints. Shout out to John and also, Roger who is always so friendly and nice when he has to shuttle me to and from the Ford dealership. YOU ALL ROCK!

I have also experience horrible customer service by the same agent so many people had mention on…read morehere. I'm already being inconvenienced because my car was in an accident due to someone's reckless driving and need a rental. I don't need someone making me feel like I'm an inconvenience to their work! Showing basic customer service isn't difficult, but he lacks zero. I kept reminding myself, he's probably going through something, so let's try to make things easy for him. How am I the one concerned for his wellbeing as a customer, when he showed the bare minimum service to me. Still, I was being nice and thanked him, his response was, "I'm just doing my job" in the most dismissive-condescending tone. I had two car seats I had to remove from my car to take to the rental location, had no assistance or even offered help to load it up. Goes back to basic customer service, which is lacking here. Other than having a nice decent car for the past couple of weeks, I would never want to rent or recommend this Hertz location at all.

Big families call for 15 passenger van rentals! This location always takes care of me when I need…read moreit -- with clean and new vehicles. Today, I wanted to recognize Leah for her amazing service. She was the most thorough member I have ever come across when checking out a rental (Member since 2018). I really appreciated her efforts and kindness. She's a great addition to Enterprise Signal Hill!

Always have the best luck with this location! Always…read morelooking out for me when I come in and making the process as easy as possible !!