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    Avis - Long Beach

    3.4 (71 reviews)
    Closed 7:00 am - 4:00 pm
    Updated 3 months ago

    Avis - Long Beach Photos

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    3 months ago

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    5 years ago

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    3 years ago

    This is the worst rental car location ever. The workers are dishonest and very unprofessional. I would avoid this location for sure.

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    3 years ago

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    3 years ago

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    3 years ago

    Stella and Steve are great! they always make me feel like a valued customer and get me the best car available!

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    7 years ago

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    8 years ago

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    9 years ago

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    7 years ago

    Estella and Steve are amazing! Great customer service at competitive prices. Will be my permanent car rental location.

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    4 years ago

    Did not honor my reservation, with no explanation. On top of that, Sam was incredibly rude. Terrible service. Avoid.

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    Page 1 of 2

    Ask the Community - Avis - Long Beach

    Review Highlights - Avis - Long Beach

    Stella is a personable business woman who knows that people want to get in and out with their rental.

    Mentioned in 23 reviews

    Read more highlights

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    2.6(164 reviews)
    1.4 mi

    where do i start. first i got to thank one of the best customer service rep. Neisha, when we go to…read morethe location she was the only one helping customers. being that said her attitude never change still smiling. all i can say this review is all about her, hope the upper manage see this review. I dont usually write review. if its bad i dont go back to that place end of story. If its really horrible then thats when i leave review and talk to whoever is in charge. but Neisha is an asset to the company. we dont really leave close by. from rancho palos verdes to signal hill is a bit of a drive. but her customer service will just make you come back to her store. no to mention hertz close to us. thats another story there. again to Neisha thank you so much for your help. we will be your customer for life. thank you again.

    If I could give zero stars, I would…read more Horrible customer service with associate Cameron. He was initially rude upon check in with a condescending tone. Gave him my drivers license and credit card but he threw my credit card down in an aggressive manner. I've rented at Hertz, Dollar and Thriftys before and never had an issue with having an additional driver. My boyfriend and I live together and Cameron said "I don't know where you went, but I CHARGE for additional driver". I asked even if we're living in the same household? To which he asked if we were married or domestic partners. I responded with domestic partner and he raised his voice and asked ARE YOU LEGALLY MARRIED? First off, if I said we're domestic partners so why are you asking me if I'm legally married? At this point, we felt targeted because we are an interracial couple. Neisha? I believe is her name was trying to de-escalate the situation and take over our reservation but Cameron denied her. When we were telling Jon about the situation, we noticed how polite he was towards Caucasian people. He profiled us from the moment he stepped into the building. Cameron lied to us about not having cars available after telling us we would have to wait 30 mins for the van to be cleaned. More than 30 mins past, the van wasn't even cleaned. There were still stains, fries in the floor cracks and it had an odor. We got another car, and the car was dirty as well. The new car had crumbs, trash and dog hairs all over. Avoid Cameron at all cost, he's miserably rude.

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    National Car Rental

    National Car Rental

    3.9(61 reviews)
    3.0 mi

    I travel weekly and use National exclusively, probably 40-50 rental days per year. I've been an…read more"Executive" member for years. Long Beach rental car facility is extremely convenient - just a walk across the street. The problem is that National is a joke at this location and really makes me want to go with another company because they really are that bad and inefficient at this location - every.single.time. I come here! On this trip today, I had a rental reservation for a full size elite. I was told they don't have that and ended up having to take a VW Atlas (or a convertible, which was way too small). The outdoor booth, which the app told me to go to when I arrived, was closed. Then I went and stood in the National line and was told that I need to get in the Enterprise line. Then I had to wait in a long combo line of Enterprise/National...what a joke this place is. It's so poorly managed and unorganized.

    I am puzzled by this location. Using National Car Rental at other locations, the service is quite a…read morebit better. Here, since it's so small, there are very few employees. As an Emerald Club member, I had reserved an SUV, but it was not available when I arrived. I had either two choices--a large pickup truck or a compact. Neither one was appealing to me, but I took the truck. So I ended up spending a lot more on gas, but it was a pretty decent vehicle. I would have preferred the car that I reserved. Normally, whenever I return a rental car, the employees are right there, checking me out immediately. Here, on the weekends, there are no people, and you have to walk up to the main national desk. Not a big deal but just puzzled me. At this location, there appears to be zero value to the Emerald Club. On the other hand, they were very quick to send me an email confirmation when I returned truck.

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    Hertz Rent A Car - The building was open, but no one was working yet

    Hertz Rent A Car

    2.4(191 reviews)
    3.0 mi

    6/4-6/6/23: I needed to rent an SUV with Apple Carplay for…read morework purposes. I was initially given a Ford Escape S (unknowingly, it did not have CarPlay). Fortunately, I only live 10 minutes away so I was able to test it at home to see if it had CarPlay and it did not. I immediately returned it to the LGB Hertz location without any hassle and got a 2023 Cadillac XT4 instead. Thank you to Matthew for ensuring the car had CarPlay. Matthew has great customer service and this location is lucky to have him. Super friendly. When I returned the Cadillac on Tuesday (6/4/23), he checked with me to ensure that I enjoyed the car. 6/11-6/13/23: I needed to rent an SUV with Apple Carplay for work purposes for another trip. Cody exhibited great customer service skills, ensuring that I rented a Ford Explorer. He looked into possible discounts with AAA, but I wasn't eligible since I booked the car with my company. When I returned the car, I returned the keys to Matthew and again, he demonstrated his excellent customer service skills, ensuring that I loved the Ford Explorer. Thank you Hertz team at LGB!

    0 stars! Swiped my debit card 3 times and I've yet to receive a credit for the 2 extra charges left…read morewithdrawn from my bank account. Over 2 weeks later, the money still hasn't been reversed or credited! Called, waited hours, with no help whatsoever even when I finally got a hold of reps. 3 reps total in 2 weeks and got different responses from each. Just there to blow smoke out their a$$e$. I demanded to speak to a manager or corporate director, and was only given the airport's main hotline. Worst company ever and was my first time renting from them. Biggest mistake ever. Listen to the reviews people!

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    Avis - Long Beach - carrental - Updated July 2026

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