After a car accident I obtained a rental through Long Beach Enterpriseon Ocean in downtown. Upon arriving, I met with Bryan, very friendly and sympathetic to my situation as well as accommodating. There were a couple cars available for me to choose between, he was patient and allowed me to sit in each car to see which I was comfortable in. Bryan was so patient. He even stated that at any time I was struggling with the car size I could exchange in for another within the same class, he wanted me to be comfortable. I had to call the office a few times with questions. I spoke with Umi who was so helpful and polite, very knowledgeable as was Bryan. Umi, took the time to call me and let me.know my rental had been extended to ease my mind while I shopped for another car. This office goes above and beyond to care for their customers. I used to be a Hertz customer but Bryan & Umi converted me into an Enterprise customer. Thank you both for everything. Yall made a stressful situation more bearable. read more

Enterprise Rent-A-Car - My little ride,a Mitsubishi Mirage - Car Rental Near Me - Long Beach, California

Lisa S from the business responded to me just for show, as I never heard back from her. read more

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My experience was awesome just with help to extend my rental due to car theft, so I just want to thank Brian for helping me because I had no clue what to do , so his information and his kindness is really appreciated read more

Landed in Long Beach from a six day cruise. Booked a same-day car rental from this Ocean Boulevard location. Was going to drop off at LAX. Had a confirmation for an economy rental car, pick up at 10:30am. Used Uber to move ourselves and luggage from Long Beach Port to this ocean blvd location. Upon arrival to the office, there was no enterprise employee in the office. The phone was ringing for 30 minutes straight, five other customers waiting to be helped and checked in. Only to have the attendant return after 40minutes and say they did not have any cars available for rental. Even though we had a confirmed booking from enterprise. They had cars available but we were told because our reservation was same day we would not be rented the vehicle because others had reserved them. When I asked why we have a rental confirmation but no vehicle to rent the employees response was, "That's a corporate issue". We called every single rental within a 2 mile radius and found one vehicle available for $289 for the day. We ended up having to pay for another uber to LAX and when we contacted enterprise they offered no remedy. Their response was, "The branch should have called and informed you that they did not have vehicles once they received the booking confirmation." I will purposely avoid ever renting from enterprise rent a car. I will also urge my family who use rental vehicles regularly for business trips to do the same. So instead of being able to enjoy our last day in LA, we have now been sitting at LAX for over 7hours. read more

If I could give 10 stars I would! Went to another car rental company and I was told they didn't have any cars left and I had a reservation. Enterprise was just a block away and boy am I glad I went with them! Customer service 10-10, prices 10-10 and overall experience 10-10. Alexandra was the best!!! From walking into this locations to me driving off she handled everything with care and provided the best service. Thank you so much for being so patient. Will defenitly be coming back! read more

After being rejected from MULTIPLE enterprises for an exchange of vehicle, Alex was extremely helpful from initial contact to the end. As soon as my claim was filed, she called me within minutes of hanging up with my insurance. She quickly set me up with a vehicle but I noticed there was a distinct smell that I was not comfortable with. Nonetheless, Alex gave me multiple options that satisfied my experience. Being in the customer service space, I always appreciate when someone goes above and beyond for me. I can confidently say, Alex is someone that does that. There is no secret as to why she is a manager! If it wasn't for her, I would have more than likely canceled my rental with enterprise and gone with someone else. Thank you once again for the great and smooth experience! read more

I just reviewed the last Vegas branch because we just got off from our a week vacation and about to pick up my reservation however this particular branch screw me over I can rent a car and I have a money for it. Not on credit car But after I talked to escalation team and put them on speaker I make sure they hear it and you know what they did? They gave away the car that I wanted to rent and the customer service on the phone informed me before transferring me to the escalation team that this branch ran out of vehicles. I don't think that a customer's problem I think it's a you (branch) problem for not managing your team. read more

After an accident I was assigned to this branch to pick up a rental, an employee picked me up from the local collision shop and drove me to the office. The office staff was friendly and walked me through the entire process as this was my first time ever renting a car. I returned the car almost 3 weeks later, I was able to take it in person as opposed to leaving it at the collision shop, and they briefly inspected the car, and closed off the rental agreement. If I ever have to rent a car again, I would consider this branch. read more

I am not one to write negative reviews, but this place more than deserves it. I have never had this kind of issue with a business before. I am appalled and disappointed in the customer service provided by this office. My husband and I got into a small car accident about a month ago, and had to rent a car while ours was repaired. When we picked up the car, the agent offered an additional protection plan "for a few days," and we agreed to 3 days worth of the protection plan as we had to drive out of state. We asked if the protection plan would self terminate or if we had to do anything to end the plan. The agent assured us that the protection plan "would fall off in three days." My husband specifically asked if we needed to make any calls to remove this, and she said "no, it'll fall off on its own." One month has passed and the time came to settle our contract. Turns out the protection plan we were sold did NOT fall off, but enterprise was charging us $37 per day for the protection plan that was supposed to only have lasted 3 days. I spoke to two agents at this location, including the one who sold me the plan. The one who sold me the plan went as far as admit to telling us we didn't need to call anyone to remove the plan, but somehow I have been told by two agents that it's their policy that we have to go into an Enterprise location to remove the protection plan. This is not what we were told. There were two of us listening for instructions and we were NOT told to go into an Enterprise to remove the plan. We were told it would fall off. We are not liars. We are not slackers. Had I been told I had to go into an agency, I would have booked the appropriate appointment that same day. There was a mistake in their end. A miscommunication. Use whatever term you want to use. But it is NOT our fault that this protection plan we didn't want got charged. This mistake was on Enterprise's hands. We never wanted the protection plan beyond the 3 days. I should not be paying $1,000 for their mistake. I cannot understand why this branch won't issue me a refund for their mistake. This is worse level of customer service I've ever seen. I have spoken with a different branch who is trying to help me close this issue out and they are also flabbergasted as to why this Enterprise can't own up to their mistake and reimburse me. I should not be paying for their mistake. Pick somewhere else to rent your car. This place runs scams and does NOT take care of their customers. It's so ironic I've been on hold for so long hearing about their "standard of care" and "standard of customer service." What a joke. This place is a joke. My first hint that they are shady should have been when they put me in a more expensive car than what I asked because supposedly nothing else was available. I wanted a $30/day car, but they put me in a $42/day car instead "at a discount" because of availability. And now they've been charging an additional $37/day! For something I didn't want. Their mistake. Ps- im not paying that $1,000. I will be in touch with BBB this afternoon. read more

Dee! He is the man always being smooth and cool with me! I come down at least twice a month so I see Dee literally every time. He makes the experience 100 and complete. Other rental car places need a Dee in their lineup to greet customers. Promote this man! read more

I reached out to Enterprise per their business manager's feedback below to my original post and it's a chat function. They said the manager's boss would contact me and they never did. So I had to send the city of LB the info showing it wasn't in my possession, so now Enterprise has to pay like they already should have. Their corporate never replied to my two emails either. Very poor customer service. read more

Overall, we were happy with our rental, which was a one way from Portland OR to Long Beach, CA. However, a pair of Tory Burch sunglasses were left in the center console. We called the next day to retrieve and was told they were not there. So disappointed that they have dishonest employees at this location. read more

Today was my first time experiencing racism. When I got there, Area Branch Manager (heavy white male) was hostile. I told him my name on the reservation, he said we met. I said yes we have, I thought I met him in person! He advised me we met via text. I said ok. He said I kept a rental for several days, I advised him I did not remember and I asked if I owed any money. He said no but he can look up the reservation to fresh my memory. At this point, I could not figure out what is his point of this conversation, so I said, I just want to rent a vehicle that is it. I gave him my driver license and he asked why I still have an out of state license (like him and I are friends) so I advised him I live out of state and travel back and forth. I gave him my credit card that I used for all my rentals. He said we can't take this card because it is a debt card, it was chime credit card. I told him it's a credit card and I've used it literally a month ago for my rental and had no issues. He said, "Well I'm not taking it" I was very annoyed so I walked out the building called customer service and spoke to a manager and she explained the branch I am renting is high risk for fraud of people using chime. Which that's all the area manager had to say. I told her thank you for explaining and she asked to speak to my area manager. He stated who he was and that he doesn't take orders from her. Now I have a Wells Fargo credit card. I could have easily gave it to him but his hostile attitude and i refused to pay more money towards his paycheck so I happily took my money to another rental car company. Please bring Tyler and remove that area manager! I do not how he made it as an area manager with zero empathy towards people. This man had me in tears because if he would have started the conversation differently this review would have never happened and also be told by customer service she can't file a complaint against him due to his title is flat out ridiculous! If you keep that man around customers I see a discrimination lawsuit against enterprise in the future! Also, after researching, when I had the rental for three days extra- I was exposed to Covid and in the hospital! What I owed was paid in FULL, the day the rental car was returned. read more

0 stars if I could!!! Nothing but problems and issues. We received a rental after an accident. We confirmed multiple times that after the repair we could drop the car with the repair company since they had an account with them. We called before we dropped off the vehicle that we didn't need to bring it back to enterprise. We were told by MULTIPLE enterprise AND repair company employees that we could leave the car with them and it would be returned. Now enterprise is harassing my wife 2 WEEKS LATER!!!! That they can not find the car. Poor management! Poor customer service trying to upset my wife and I blaming us for the issue and that it was up to us to locate. Disgusting and disappointing behavior from this company. PLEASE USE ANY OTHER ENTERPRISE OR RENTAL. DO NOT USE THIS LOCATION!!!!! read more

Their staff are awesome, Andrew was very helpful. Car was also nice and clean. Christmas isn't the easiest time to find a car and the nearby rental companies all ran out of cars. read more

I was originally furious with this branch. I had a little bit of a miscommunication with the branch and when I came in I talked to Tiffany. Tiffany was wonderful discussing my concerns and fixing my issues! Tiffany's customer service was above and beyond what she needed to do. I would recommend this branch based on her service alone (she is also the manager). read more

Well I arrived for my appt and was informed that she had to leave and could not assist me! I drove over 30 minutes in the rain and I was told she had somewhere to go! read more

Enterprise are amazing. I wont use any other car rental company. the staff at the Long Beach downtown branch and at the Anaheim branch are so helpful and efficient. The staff at the downtown branch helped carry my car seat and entertain my toddler while I was collecting the keys. They provide a really great service. I have tried other car rental companies and enterprise is by far the best! They also offer a free pick up and drop off service which is great! read more

Always welcoming. Always pleasant Always efficient and professional, Tiffany Denson, the manager is quick to get you in and out, in a clean, well maintained vehicle with a smile Any of the staff go out of their way for the best customer service possible read more

Great Customer Service From Duane Anytime you pull up please ask for him directly He will get you into a car in minutes out the door in minutes & when returning a car it's a breeze. Love the customer service I received while waiting for my car to get fixed by my insurance. 6 stars read more

After having a very horrible experience at a different location, Tiffany the branch manager was able to help me out and put me at ease. Not only is she super professional but she was super sweet and kind hearted. She made it so easy. Thank you Tiffany for helping me and relieving the emotional distress the other branch cause me. read more

Had an excellent experience! Tyler Rios is always professional and very attentive to my needs. The rest of the staff treated me with great professionalism! Great job to Tyler and all the staff at Enterprise Downtown Long Beach! read more

Best rental place ever. Tiffany and the staff go out of their way to make sure the process is pain free. I would recommend Enterprise to anyone because they have great cars at great prices. read more

I was waiting all day for a replacement vehicle because the one I picked up in Westminster yesterday was given to me with a flat tire. This was the closest location and never let me know they got an order to get me a car. When I finally called them at 4:30, I was informed they only had minivans!!!!! FIASCO. Won't fit in my garage. What a stinking nightmare!!!! Now I am screwed and can't get where I need to be tomorrow at 6:30 am!!! Never use this company again. read more

Don't be fooled when Enterprise the Business Manager responds online and tells you they are listening. Marlene at the care@enterprise responded and indicated it was being sent to a Regional Manager and I have yet to hear back. The service has been the worst experience of my life and clearly the company does not care as we cannot get anyone to assume responsibility for their error. You treat customers as if they were a dime a dozen. read more

Prices were higher than what my family is use to but overall was a good experience and would rent for here again.

I used Enterprise to rent a car after I totaled my car. Somehow the reservation was made under my job and not my insurance company. There was a huge misunderstanding and payment issues. I had to make another reservation with a different car that my insurance would cover. It was an absolute mess. The only thing that made up for it was the manager, Tiffany. She advocated for me, really helped me out, did her best to meet my car demands to make sure that I felt comfortable and confident in this entire process. I almost lost faith in Enterprise, but knowing that they employ people like Tiffany really makes me feel comfortable renting from them in the future. read more

These guys helped me out a ton. I needed a bigger, more comfortable rig for my beer road trip up the west coast, and they made it happen without hesitation. I called from the road and they were ready to go with a much nicer SUV the second I pulled in. So nice. This is an Enterprise review, not a Nissan Armada review, but I gotta say that's a great ride. So comfortable, so many nice features. Decent in corners for an SUV, and great acceleration. Tons of room for luggage and beer. Huge thanks for Kelly and Joe for making the best of a mediocre rental experience. Best of luck to you guys on your weddings and honeymoons. I hope they can keep the place running while you each take your respective breaks. Thanks again. read more

Amazing customer service, Tatiana is so nice she helped me out getting into a car and she helped me out extending it. She made it super easy thank you guys best experience at a enterprise. read more

Tatiana-- you are the best employee I have ever encountered at any car rental location, ever!! Thank you for helping a local neighbor out (I live one mile away and needed a car). I need not look any further here on , and will subscribe to Enterprise now, having been a Gold Plus member at another company. Great location, clean, safe, organized, and above all, Tatiana is the best!! Thank you again. :) read more

Tiffany and Victoria took really good care of my mom and I. My car was in the shop getting fixed. Tiffany put me in a new kia K 5. Her and her whole team were very kind and professional. If you are looking for exceptional experience make sure you stop by the Enterprise in Long Beach ! read more

My first time here at this enterprise location and I must say i had a great customer service from an employee there but I forgot her name but she tried to accommodate me in every possible way that she can even if it wasn't possible. 5 out of 5. read more

Amazing service. Got a call the night before to confirm my rental which has never happened before. I went in to show my if and card then was asked to sit outside on the bench to wait for the one who will walk me to the car. Jason was amazing. Very personable, extended my rental by an hour so I won't be rushed and was telling me about the car making sure I loved it. Upon return, I was shown the amount I would be charged and asked about my experience. I was impressed as I usually rent from Alamo at the airport. I'll definitely be back read more

These customer service providers are the kindest and most understanding people me and my dad has come across. I lost my dad during new years, and upon knowing this information they kindly gave me a refund and were very warm in their approach by first asking me how I was. I remember that day when me and my dad rented a car and he kept praising how the workers at enterprise were very kind and accommodating and just how they are overall excellent at customer service. When I came to drop off the car, the kind lady (I've forgotten her name), embraced me and sent her condolences. Enterprise extended their customer service into pure kindness and compassion. I appreciate everything. read more

Twice, already, I have been on hold to speak to someone regarding my current reservations over 15 minutes. 1st time: I scheduled a time for someone to pick me up at 8:15a I couldn't get I couldn't get in contact with anyone until after 9a. 2nd time: as I'm typing this, I've been on hold for 1:15 minutes. No one has picked up the phone to say anything but I hear someone pick up and the phone clicks back to the automatic hold message. I rented here for the convenience, but never again. read more

Great place. They made it so simple no hassle , nice fast and the team is great at the ocean location in Long Beach

Efficient & easy process of checking in & out. Tatiana is the best.... incredibly helpful & always has a great demeanor & professional.

HORRIBLE CUSTOMER SERVICE FROM TIFFANY!! She is incompetent and continuously gave me incorrect information. Furthermore, she should learn to keep her personal affairs to herself! It's extremely unprofessional to keep mentioning that you have to pick up your daughter so I need to come in before 4:30. She also said she would give me an upgrade (clearly she knew she was giving me the run around and trying to compensate) and right before I go in to pick up the car she has someone else call me to say I need to go to another location because they are running low on cars. TIFFANY did nothing but waist my time and money due to her lack of knowledge and still NEVER had the courtesy to even call me and let me know what was going on. read more

This is my third time using this location. Tatianna has helped me every time and has provided excellent customer service. She is professional, efficient and personable. She always remembers where I went and asks me about my trip. I work in the service industry as well and she is a hard worker that is hard to come by nowadays. Thank you as always Tatiana, I'll make sure to come back for your terrific service! read more

So last week I called in and asked what would be needed to rent a car from them; they answered ID and Credit card only. Once I got there, manager Tiffany started asking for addresses and when I told her I stay at two different places (I have a house and rent an apartment), she started treating me like I was a criminal and interrogating me asking why I came to that specific location and why I gave her 2 addresses. She then said "Unless you have 2 bills from the address I can't do anything." Long story short, we come back AGAIN with the utility bills, just for her to tell us "Oh sorry I forgot to tell you last time but I actually just don't feel comfortable lending you a car since you couldn't give me a permanent address!" She had a horrible snotty attitude the entire time, claimed the cars were "hers" to give out and told us "I'm not gonna report this to the other enterprises like I should, so you can go try them!" You could tell this lady got a little bit of authority and walks around like she owns the joint now and it's honestly gonna lose Enterprise dozens of customers at LEAST! read more

Enterprise Rent-A-Car - . - Car Rental Near Me - Long Beach, California