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    1.7 (14 reviews)

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    National Car Rental

    National Car Rental

    3.9(61 reviews)
    4.4 mi

    I travel weekly and use National exclusively, probably 40-50 rental days per year. I've been an…read more"Executive" member for years. Long Beach rental car facility is extremely convenient - just a walk across the street. The problem is that National is a joke at this location and really makes me want to go with another company because they really are that bad and inefficient at this location - every.single.time. I come here! On this trip today, I had a rental reservation for a full size elite. I was told they don't have that and ended up having to take a VW Atlas (or a convertible, which was way too small). The outdoor booth, which the app told me to go to when I arrived, was closed. Then I went and stood in the National line and was told that I need to get in the Enterprise line. Then I had to wait in a long combo line of Enterprise/National...what a joke this place is. It's so poorly managed and unorganized.

    I am puzzled by this location. Using National Car Rental at other locations, the service is quite a…read morebit better. Here, since it's so small, there are very few employees. As an Emerald Club member, I had reserved an SUV, but it was not available when I arrived. I had either two choices--a large pickup truck or a compact. Neither one was appealing to me, but I took the truck. So I ended up spending a lot more on gas, but it was a pretty decent vehicle. I would have preferred the car that I reserved. Normally, whenever I return a rental car, the employees are right there, checking me out immediately. Here, on the weekends, there are no people, and you have to walk up to the main national desk. Not a big deal but just puzzled me. At this location, there appears to be zero value to the Emerald Club. On the other hand, they were very quick to send me an email confirmation when I returned truck.

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    National Car Rental
    National Car Rental - Very Small Car Rental Center Directly Across Baggage Claim |  10.04.22

    Very Small Car Rental Center Directly Across Baggage Claim | 10.04.22

    National Car Rental

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    SIXT Rent A Car - SIXT

    SIXT Rent A Car

    2.2(13 reviews)
    0.2 mi

    I have been renting from SIXT Rent a Car for over a year and have never experienced such horrible…read morecustomer service. Today, I returned a vehicle and attempted to pick up a new rental when I was told by Kevin and the acting site manager, Tiffany, that I could not rent a car using my debit card because the address on my ID did not match the address on my lease agreement! This policy was never an issue before and was handled in an extremely unprofessional and dismissive manner. For a loyal, long-term customer, this experience was not only frustrating but highly inconvenient. Because of their refusal, I was forced to gather all of my personal belongings and walk two blocks away carrying my items, which was completely unacceptable and avoidable. The lack of flexibility, customer care, and basic consideration was unacceptable. This location seriously needs to do better. I expected far more professionalism and appreciation for repeat customers. Andrea

    So our Mercedes EQE 500 SUV has been in body shop for a long time after an unfortunate accident…read more(not our fault). They said they are still waiting for parts to be sent from Germany?! So hubby decided to use SIXT subscription service to rent an all- electric BMW i4. The car was brand new when he picked it up so he was happy! I am only into German cars (Mercedes usually) so this German company was a great choice for us to rent an EV car. Although i4 is little small and low for me (I like SUVs) but it will have to do until our EQE is repaired! Service was great and fast, they accommodated our early pickup for a small fee and it was all good!

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    SIXT Rent A Car - SIXT

    SIXT

    SIXT Rent A Car - Container office

    Container office

    SIXT Rent A Car

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    Hertz Rent A Car - The building was open, but no one was working yet

    Hertz Rent A Car

    2.4(190 reviews)
    4.4 mi

    6/4-6/6/23: I needed to rent an SUV with Apple Carplay for…read morework purposes. I was initially given a Ford Escape S (unknowingly, it did not have CarPlay). Fortunately, I only live 10 minutes away so I was able to test it at home to see if it had CarPlay and it did not. I immediately returned it to the LGB Hertz location without any hassle and got a 2023 Cadillac XT4 instead. Thank you to Matthew for ensuring the car had CarPlay. Matthew has great customer service and this location is lucky to have him. Super friendly. When I returned the Cadillac on Tuesday (6/4/23), he checked with me to ensure that I enjoyed the car. 6/11-6/13/23: I needed to rent an SUV with Apple Carplay for work purposes for another trip. Cody exhibited great customer service skills, ensuring that I rented a Ford Explorer. He looked into possible discounts with AAA, but I wasn't eligible since I booked the car with my company. When I returned the car, I returned the keys to Matthew and again, he demonstrated his excellent customer service skills, ensuring that I loved the Ford Explorer. Thank you Hertz team at LGB!

    Horrible horrible horrible experience here! Workers are super sneaky and try to up charge you for…read moreeverything. They went as far as canceling my original reservation that was PAID IN FULL and charged me for an entirely new reservation. Once I called to figure things out, they dismissed everything I was saying and refused to issue me a refund + were being extremely rude. My experience here was just AWFUL, be aware of this location!

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    Hertz Rent A Car
    Hertz Rent A Car - Look for this kiosk in the parking lot for early morning car key returns

    Look for this kiosk in the parking lot for early morning car key returns

    Hertz Rent A Car - Pick up/drop off stand

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    Pick up/drop off stand

    Budget - carrental - Updated May 2026

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