After a car accident I obtained a rental through Long Beach Enterpriseon Ocean in downtown. Upon…read morearriving, I met with Bryan, very friendly and sympathetic to my situation as well as accommodating. There were a couple cars available for me to choose between, he was patient and allowed me to sit in each car to see which I was comfortable in. Bryan was so patient. He even stated that at any time I was struggling with the car size I could exchange in for another within the same class, he wanted me to be comfortable. I had to call the office a few times with questions. I spoke with Umi who was so helpful and polite, very knowledgeable as was Bryan. Umi, took the time to call me and let me.know my rental had been extended to ease my mind while I shopped for another car. This office goes above and beyond to care for their customers. I used to be a Hertz customer but Bryan & Umi converted me into an Enterprise customer. Thank you both for everything. Yall made a stressful situation more bearable.

Lisa S from the business responded to me just for show, as I never heard back from her.read more

Low inventory and cars were unavailable to us even though we had a reservation. It was very…read morefrustrating. We came a little early and they said they did not have any cars at all. We understood and waited until our reservation time. We just got off our cruise ship and took a Lyft to the office. Around came 11:45 am and no cars were available until finally people started coming to drop off their rentals. We also met another couple that waited 2 hours past their reservation time. That is inexcusable and ridiculous to wait that long. The 2 employees were there kept trying to tell us they can't do anything about it. When the rentals were being dropped off we had to wait another 20 min for them to clean their cars. I don't recommend coming here unless you want to be waiting around for a long time. Next time, we are going to look for another car rental place.

These guys are by far my favorite Avis. I always feel like I'm visiting family when i go in there…read more The cars are always clean and updated. Never had a problem with this location at all.. very quick in and out process each time.

Easy in and out. This Avis location is one of the easiest location to get to and get out…read more Very friendly team members and very accommodating. Even though it's a small location, you'll het helped no matter what. Hours are limited compared to airport hours but you avoid paying extra fees by renting here so just plan ahead!

Appreciate the front desk worker! I didn't catch her name but she did great. She got us in and out…read morein 10 mins. Also pretty sure she upgraded my car for free. I got a freshly washed Telluride. Only 2k miles and it drives so well. Love all the features. Avis was also cheaper than the other airport options. At first my husband was upset because we were quoted a long wait but the front desk got us in and out in 10 mins. I'm sorry he was so rude! I really think y'all did great and would definitely go back (without my cranky husband). Thank again!!!

Online reservation process was smooth but as soon as I showed up at the rental counter, I felt…read moreripped off!

Very typical amateur customer service and errors all over the returned receipt. I returned my car…read moreafter hours and dropped the keys in the key drop. I only had the car for 8 hours and went 19 mi. I returned the car full of gas. The e-receipt I received from the company headquarters charged me $24 extra for gas. But when I walked back up to the window where I actually rented the car, it was open the next day, they only charged me $26. After waiting on hold for 27 minutes I spoke with the customer service agent. Very typical abysmal rental car company customer service, that agent swore up and down I was only charged $26. He said I must go to the location where I rented the car. The location person said I must call customer service. Incidentally, the customer service person only understood about 1/3 of what I said on the phone.

I needed a positive experience after having my catalytic converter stolen, and this Enterprise…read morebranch delivered! They were so fast with scheduling my appointment and getting me back on the road while I waited for my car to be repaired. The pick-up process was seamless and I was driving out of the lot in my temporary whip before I knew it. Big thanks to Felicia for welcoming me and setting up my rental, and to Hunter for showing me my options and answering all of my car questions. I highly recommend this branch for your rental car needs - they're very friendly, helpful and quick!

I got rear ended at the beginning of the month so I needed a rental car while mine was in the shop…read more The insurance took care of it; setting it up for me to go and get the car as well as payment. Pickup and drop off were quick and easy. No complaints.

I travel weekly and use National exclusively, probably 40-50 rental days per year. I've been an…read more"Executive" member for years. Long Beach rental car facility is extremely convenient - just a walk across the street. The problem is that National is a joke at this location and really makes me want to go with another company because they really are that bad and inefficient at this location - every.single.time. I come here! On this trip today, I had a rental reservation for a full size elite. I was told they don't have that and ended up having to take a VW Atlas (or a convertible, which was way too small). The outdoor booth, which the app told me to go to when I arrived, was closed. Then I went and stood in the National line and was told that I need to get in the Enterprise line. Then I had to wait in a long combo line of Enterprise/National...what a joke this place is. It's so poorly managed and unorganized.

I am puzzled by this location. Using National Car Rental at other locations, the service is quite a…read morebit better. Here, since it's so small, there are very few employees. As an Emerald Club member, I had reserved an SUV, but it was not available when I arrived. I had either two choices--a large pickup truck or a compact. Neither one was appealing to me, but I took the truck. So I ended up spending a lot more on gas, but it was a pretty decent vehicle. I would have preferred the car that I reserved. Normally, whenever I return a rental car, the employees are right there, checking me out immediately. Here, on the weekends, there are no people, and you have to walk up to the main national desk. Not a big deal but just puzzled me. At this location, there appears to be zero value to the Emerald Club. On the other hand, they were very quick to send me an email confirmation when I returned truck.

This Hertz is a rip off. They will charge you for gas even when you return the car full. When you…read moreprovide documentation of a full tank of gas (photos/receipts) they still refuse. Do not use this location. They rip you off. They never answer the phone to rectify the situation and when you go through hertz.com they refuse to correct the error as well. Do not use this Hertz. They will rip you off. When I disputed the charge with American Express Hertz lied and threatened collection. The response from Hertz is meaningless. Local management is the problem and non-responsive. What is the point of forwarding to local management when they refuse to correct their mistake and provide awful customer service? Empty words by Hertz when they are aware of the problems at this location and continue to allow them to rip off customers.

AVOID!! ZERO STARS. Worse experience of my life. Lazy lazy uninformed poorly trained RUDE staff…read more Cars are junk there. Scratched up, Dents, no floor mats and smell like smokers. Too lazy to bring car around had to try to find it in the garage. The windows were covered with dirt. Will never do business there. Will be recommending cancellation of our corporate account as well.

Such an amazing experience! Thank you Slingdrive for making the process so smooth and easy. I was…read moreable to enjoy my Birthday on a different level. I love the drive and the colors they have available. Will be back soon

cannot recommend this place more!! we had the night of our lives and chris made everything super…read moreeasy for us, definitely will be returning. thank you chris!!!

Rude customer service, the older gentlemen did not want to help us. I did not know or read in the…read moreprint that if you reserve a car it cancels the next day. He was very rude about it and did not want to help us get a rental car. I wouldn't come here again.

Located in the heart of downtown Long Beach, this Budget/Avis office is located on the ground floor…read moreof a non-descript office building that has an attached parking garage. My family needed an extra car for 4 days to drive all the out of town family that was coming in for our daughter's wedding. They have normal office hours (8 - 5 weekdays, 9 - 2 on weekends), and have only person manning the counter. All the cars are located on the 4th floor of the parking garage, the same place for pickup and return. I chose this location because I am able to walk back to our condo, thus not requiring another car to pick up/drop off. Also, it appeared as a choice via the Costco travel website, AND didn't require prepayment whereas other sites do. I chose the economy option (Kia Soul or similar)...for this location, there aren't many options for cars so got a Chevy Malibu (Full-size) instead. Sulaimain was who I dealt with, and he explained that there is no guarantee of any car even with a reservation. I showed him my license, and he did an authorization on my credit card for $200 over the quoted price. I picked the car up by myself on the 4th floor. Four days later, I returned the car to the same spot...this time there were NO cars on the 4th floor. I took pictures of the outside of the car to document no damage, and a picture of dash to show mileage and gas full. I then went downstairs to the office, where I interacted with Sulaimain again. He knew why I had needed the car, so asked me how my weekend went. I told him and I enjoyed our back and forth. He gave me the paperwork indicating my return on-time, and about a day later, I got an electronic invoice directly from Budget. The rental charge was exactly what I was quoted ($162.86). Having not to pay the airport surcharges makes a big difference in keeping rental car charges down, especially for longer rentals.

6/4-6/6/23: I needed to rent an SUV with Apple Carplay for…read morework purposes. I was initially given a Ford Escape S (unknowingly, it did not have CarPlay). Fortunately, I only live 10 minutes away so I was able to test it at home to see if it had CarPlay and it did not. I immediately returned it to the LGB Hertz location without any hassle and got a 2023 Cadillac XT4 instead. Thank you to Matthew for ensuring the car had CarPlay. Matthew has great customer service and this location is lucky to have him. Super friendly. When I returned the Cadillac on Tuesday (6/4/23), he checked with me to ensure that I enjoyed the car. 6/11-6/13/23: I needed to rent an SUV with Apple Carplay for work purposes for another trip. Cody exhibited great customer service skills, ensuring that I rented a Ford Explorer. He looked into possible discounts with AAA, but I wasn't eligible since I booked the car with my company. When I returned the car, I returned the keys to Matthew and again, he demonstrated his excellent customer service skills, ensuring that I loved the Ford Explorer. Thank you Hertz team at LGB!

Horrible horrible horrible experience here! Workers are super sneaky and try to up charge you for…read moreeverything. They went as far as canceling my original reservation that was PAID IN FULL and charged me for an entirely new reservation. Once I called to figure things out, they dismissed everything I was saying and refused to issue me a refund + were being extremely rude. My experience here was just AWFUL, be aware of this location!