the promotion $90 for$100 they said they don't accept it when I arrived... False advertising…read morepromotion !!! I paid full price : (

So I reserved a car online through their website to be picked up this morning at 8am. I show up at…read more8:05am and the office is CLOSED! WTF?! I waited for 10 minutes and NOTHING. I called them and NOTHING. Left them a voicemail and NEVER HEARD BACK. Their website clearly states that they open at 8am...heck, my reservation clearly stated that I would be able to pick up my car at 8am. I originally walked to their location (2 miles) thinking I could DRIVE myself from there but I had to walk another 2 miles to the nearest car rental place. I was late for work because of all of this....THANKS A LOT V&O CAR RENTALS! I will never EVER attempt to rent a car from you again. I am very disappointed in your services....I'll stick with Enterprise since I know they are actually open when they say they will be.

if I could give a no stars I would. trying to move and scheduled for 9am pick up and store is…read moreclosed. It's 9:26am waste of time/$$. unreliable.

This place is great for vacation rentals rented here and my car was very clean and well prepared…read more If you are looking for a budget friendly place I would recommend!

Ok..I rented from here to go to Universal studios with my daughter. At first...the hours did not…read moreaccommodate the return of the vehicle so Chris said I can drop it off at the carwash on the block. 1. When I picked up the car...it was NOT Chrus but another man. He had an attitude and was very rude. His attitude was horrible. I had to ask the Lord to make him stop because I was about to go off on this guy. He handed me the keys and said the car was all the way at the end of the strip center behind a gas station..no other help or information. They DO NOT bring the cars to the front if the building...they are so lazy and unprofessional. CONDITION OF THE CAR It was dirty...the inside of the windshield has not been cleaned for so long...the car kept saying the oil needed to be changed...clearly it is not being maintained. There was NO WASHER FLUID AT ALL. Now...they put a 250.00 hold on my debit card. I returned the car Sunday at 830 a.m. by Tuesday afternoon...they still did not check the car in. I called and asked them to close the car out and stop holding my money hostage. He acted like I should have allowed this since he let me drop it off there. It is not my fault they are open only . Few hours. It does not give a person the right to hold my money hostage for 3 days. I prayed against this location. Horrible horrible customer service. GO TO ANOTHER LOCATION IF YOU CAN...THIS PLACE SUCKS. I WILL BE COMPLAINING TO AVIS HEADQUARTERS ABOUT ALL THIS...

SERVICE: Car rental for 5 days while my vehicle is in the shop for repair…read more VEHICLE CONDITION: The cleanliness of the car rental was average. The vehicle's interior was generally clean but could have benefited from more thorough cleaning. The car has a neutral scent, neither remarkably fresh nor unpleasant. Overall, car was not outstanding but acceptable for a car rental. CUSTOMER SERVICE: I chose to rent a car from them based on the after-hours phone service information, which states that they offer free drop-off and pick-up service within 3 miles of their location. However, upon arrival, I was informed by the representative that it was a one-person operation and they do not provide those services and not to rely on the information provided by the after-hours phone service. To make matters worse, the representative did not accompany us to show the rental car but simply handed us the key and directed us to find the vehicle ourselves. We were left wandering in the parking lot, searching for the specified car. There were no instructions provided on the car's operation, either. Their poor customer service and inconsistency in their information left me feeling frutrated and dissatisfied with my overall experience.

Leo is the best! He is very patient and always very helpful, very knowledgeable too…read more This is the only spot I rent my cars. Thank you Leo and your team!

DO NOT RESERVE A CAR HERE!!!!!! I reserved a truck a week…read moreago . Called to confirm on Monday . Ubered here on Thursday and the condescending kid at the counter said no reservation . Refused to help , when I got frustrated he said "go to enterprise I won't help you " How can Hertz hire such incompetence in employees ! The rudeness of the punk man in the front .. refused to give his name but he is in his 20s heavy set and African American ..

Uriah is AMAZING! He went above and beyond from the moment I began working with him and made the…read moreentire process easy and stress free. He was attentive, accommodating, and genuinely cared about making sure everything was handled perfectly. His professionalism and positive attitude truly stood out. This was by far the best rental experience I've ever had. Highly recommend Enterprise and working with Uriah.

:::: NEW UPDATE :::: What a nose dive. This place went from being the best to being the worst ive…read moreever dealt with. Im a Corporate Account holder i keep their cars full time year round. But recently they replaced all the staff. Now they are having problems, i get continuous harassing disrespectful insolent phone calls from this branch. Calling me like a collections agency demanding my car needs a service. Even after ive taken it in for service, ive driven the paper work to them, showed them the paperwork in person, then i still keep getting the harassing disrespectful insulent phone calls while im driving, they are harassing me, while im in business meetings or on my way to a meeting they harass me with these insolent calls. They are so disrespectful treating me like a bad employee asking me "where is the paper work..." . I have to tell them "I dont work for you". Figure out your own problems. Stop calling me. The car doesnt show up in their computers. They dont know how to log the service was done. They cant figure out what they are doing. They keep harassing me with the same question. Im sick of it. Even after i show them the paper work, then a different guy calls... "Where's the paper work". I had to report them to the police department for harassment. If they cant figure out their own jobs they will harass you for answers. They feel like they can call customers whenever they feel like it on their personal cell phones because they cant get the answers from their own computers. They act like a collections agency. "WHERES THE PAPER WORK, YOU GONNA BRING IT IN"? Im about DONE WITH THEM. THIS PLACE IS A MESS!!!! Maybe they are retarded?

Just want to add this timestamped photo here first. I went to pick up my rental from this location…read morejust now, and found out that the passenger side rear-view mirror cover is missing to begin with. I was a little concerned and asked the clerk, but he said it's okay. Luckily, it drives fine and no issues when I returned the car.

*COSTCO MEMBERS - BUYER BEWARE* This Budget Car Rental location in Fullerton, CA appears to be…read moreindependently owned and operated by a person by the name of Niery, and unfortunately my experience was very disappointing. Upon returning the vehicle, we questioned several additional charges that appeared unnecessary and unclear. Instead of receiving a professional explanation, the conversation became argumentative. We later attempted to call to resolve the matter, but the call was disconnected, making it very difficult to address our concerns. We were also told that certain protections were included with the additional insurance coverage we purchased, only to later discover separate charges for roadside assistance. In addition, there were unexpected "sickness fees" and Toll Road charges added to the bill, despite the fact that we never used toll roads during the rental period. I ultimately had to verify this myself through etoll records using the vehicle's license plate information. To make matters worse, the vehicle was not properly cleaned when we picked it up. It had not been washed or vacuumed, which gave a poor first impression from the start. Overall, the customer service, communication, billing transparency, and vehicle condition did not meet expectations. Based on my experience, I would not rent from this Budget location again.

Excellent service...excellent communication! This is a family-run business which deserves your…read moresupport. Everyone is entitled to their opinion, but I would give them 5 stars all day long.

No after hours drop box. If your rental is due at 4, know they close at 4 on the dot. So 4:01 means…read moreyou get charged for another day. There should be a system warning about this as a heads up. Not even a mail slot in the door. The woman inside opened the door, took my keys, was very pleasant, but was not able to check my car in until 8am the next day.

Power rental is a scam. I was scammed by this company. The first man I spoke with said his name was…read moreAdam and the second man said his name was Larry Young. Larry Young is the one who scammed me and then lied and said the car would be delivered within an hour. When the hour passed I called back and the line was busy. I called and texted the other number, he texted back and said he would call me today. When he didn't, I called and the number was disconnected. This company is a scam.

Their renta car service is questionable. Came to their office only to find that their office is…read moreactually a real estate agency, and when we called them they said they don't have cars and car rental is "by appointment only".

Hertz is the worst and this location proves it…read more I rent tons of vehicles for my business and personal use. Rented a 7 passenger suv and when I arrived they told me they didn't have anything available. I asked why I wasn't given a courtesy call to let me know before I took an Uber there. They responded with the last costumer just extended 30min before I got there. So they had 30min to give me that courtesy call. They the. Said they "might" be able to have something at noon and I declined and asked them to cancel my reservation. They then proceeded to tell me they couldn't cancel and I would have to call customer service I looked at both of them and said not only did you not give me a courtesy call you want me to waste more time on hold with customer service? The guy said they would call. I walked out. I love my AMEX but it doesn't pay to be a Hertz Gold Member or even attempt to rent with Hertz. I called other Hertz locations in the area that claimed they had a 7 passenger suv on their site. Turns out all 3 locations have nothing even though they claim they do. Lesson learned will stick to Enterprise.

I was referred to Hertz Placentia by my auto body shop. Before going, I called to confirm that my…read moreinsurance would only cover an economy car, and the representative assured me that wouldn't be an issue. When I arrived, I was told there were no economy cars available and that I would need to pay extra for an upgrade to a mid-size sedan or SUV. Since that didn't work for me, I had my spouse pick me up so we could rent from Enterprise instead. I miss the times when car rentals would simply upgrade for free for convenience.