Five stars from JOSHUA! Had a little bit of an issue during my rental and he reassured he'd take…read morecare of me and did just that. It's hard to find honest team members in big companies and I'm glad that Joshua delivered. Hopefully management sees this and gives him the recognition!

I just rented a Corolla for my weekend trip to Disneyland. John D. was so helpful with renting to…read moreme and was so helpful when we needed to swap to a bigger vehicle mid rental. Great rental experience!

If you see Evan there you're in good hands. All the staff is attentive. Easy to get to, drop off…read moreand clean. They rent newer model Toyota Camry, Corollas and a few other small SUV vehicles from what I've seen on their lot. Would definitely come back, as it's close to home and the ease of getting there. If you're dropping off your vehicle and you don't live far from their office they'll give you a ride back home-very helpful! Thank you Enterprise!

I wish I had everyone's names to write this review but the person that stood out the most with her…read moreexceptional care is Chloe. She goes above and beyond to insure the care and satisfaction is met. This is my go to enterprise for now. She's got everyone on her team adhering to the highest customer service.

I would like to acknowledge and commend the excellent customer service at the Avis Anaheim location…read morefor The man named Luis, who was very personable, friendly, knowledgeable and considerate. I enjoyed his, kind, and respectful services. Not only did he give top notch customer service. (I own 2 business throughout O.C. AND KNOW THE IIMPORTANCE OF GOOD C.S ) He upgraded my Vehicle at no cost and after I brought the car back it had accured several charges during which they were correct ..,but Luis told me that he would help me with them. i'm very happy with Luis, he had me in and out so fast I couldn't beleive it. I actually have never experienced exceptional client service from a car rental. He went over and beyond great hospitality. Luis is the reason im changing my business car rentals over to Avis. i'm a really satisfied customer

This location added bogus fees and lied about fuel level to charge me an extra $80 after drop off…read more They have a key drop box at the location and have that listed as a service on their website, but if you plan to drop off the car after hours (which Avis policy explicitly allows at locations with drop boxes) they will take that as an opportunity to add in additional charges. Those costs are already part of the rental through the next day (again, per Avis policy). Please see photos of policy from their own website attached. Link to their site here: https://www.avis.com/en/locations/us/ca/anaheim/ana I filled the tank before returning (even topped it off to be sure) but they claim it was low fuel and charged me that, I'm sure as a way to "punish" the after hours drop. Save yourself the headache of the unexpected and unethical business practices and rent somewhere else. Theres a Hertz across the street.

Second time renting from this location. This is the easiest rental car company to deal with. Were…read morethere a couple of issues, yes. Did they get taken care of, yes! My biz partner and I are both Hertz President's Level, and although Sixt is not everywhere...where they are we will be renting from them. More friendly than Hertz and attentive to our needs. Highly recommend if you are not a pretentious jerk.

I rented a BMW X3 "or similar" with a pickup scheduled for 12 PM. I arrived on time, only to be…read moretold they didn't have any BMWs available. Instead, they offered me a Mazda, claiming it's in the same "class." That's laughable--sure, they might be similar in size, but they're nowhere near the same class of car. A Mazda is basic; a BMW is luxury. That alone was enough to tempt me to leave a bad review. I was in a bind so I just accepted the car, and they claimed there's no price adjustment since it's in the same class. Then, it took them 45 minutes to "clean" the car before I could drive off. The vehicle was still pretty dirty and covered in scratches when I finally got it. The employee noticed I'd been waiting a long time and offered a $20 discount, which I appreciated--but 45 minutes for a rental pickup during my lunch break is ridiculous. So, we ended up with a basic Mazda instead of the BMW we reserved, waited nearly an hour for a subpar car, and then, the final straw: a week after returning it, I got an email claiming there was "new damage." Luckily, I took pictures, and the so-called damage was already documented in the rental agreement! This place is either blatantly shady or a complete mess of an operation. Do yourself a favor--avoid this place at all costs.

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

Would not recommend, not even to my worst enemy…read more Made a reservation and then was told after I showed up to pick up my vehicle that no cars were available. Apparently someone had damaged the car I was scheduled to take, and the attendant refused to give me a reasonable alternative, despite the lot being full of other options. Despite having status with National, I will be considering other more reliable brands in the future.

I had a great experience here! I had to get a rental because I was involved in a car accident and…read morehad to pay out of pocket for my rental. It was very affordable, way better than ubering everywhere. I originally came here because I had a really bad experience at enterprise down the street & hertz was the next closest to me. Not only was their customer service better but so were their weekly rates. I had reserved the rental for only a week but had to request an additional week. I just had to call and they extended it for the same weekly rate which was great! FASIL (I hope I got his name right) was so helpful to me, he's worked there for a long time and had no issues getting my rental. He is friendly and very helpful! If I ever need a rental in the future, I will come back to Hertz Anaheim

This is the worst place ever. Completely lied to me…read more Charged me extra even after I called to verify that they wouldn't. DON'T go here ever

I had rented cars from this location before. My Land Rover broke down so I had AAA make arrangement…read moreto get a rental for a day and was planing to extend it from my pocket. I also did go to the location to meet with Peter Brios to make sure I get an suv today at around 2:30 pm. When arrived another gentlemen was there and he knew nothing about my reservation nor was acting as if he wants to help. Meanwhile peter arrived and started helping another person who arrived after me without reservation. While the other employee was explains to me about not having an suv Peter was watching me and said nothing. Very unsatisfactory service. No customer service what so ever!! I would have fired both of them if they'd were my employee on the spot. Bad attitude!! The first time I rented a Tesla from them two weeks ago the car was extremely dirty in and out with no charge left in it

Wow, this place is a piece of work, first of all it looks someone house.. you pull in and there no…read moreparking anywhere just stacks of cars blocking any kind of exit.. cards behind you have not where to go.. no one at the front desk.... Then when your trying to find some way out of this maze of madness.. you finally see some tall young worker walking towards the building not offering any kind of help, I ask how do I get out of here.. he laughs and right there.. and where dose he point too one exit where a car sits blocking it .. with a smirk like I'm crazy .. will never go here will never tell anyone to go here and after reading this.. I hope you avoid this location.. I do hope not all enterprises are like this.. I wish they had a way for a zero star..

I went to Alamo to rent a car, however, I got there an hour early and the representative let me…read moreknow that was not a problem. The representative, Eduardo callentano, helped me out and was very easy going and personable. Due to circumstances, not under Alamo's' control, the vehicle I reserved was unavailable. Eduardo was able to set me up with a very nice option, that was satisfactory to me and the wife. I've rented from other companies before, this was my first Alamo experience, and the rep helped to make it very smooth. Thanks again.

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

Stellar customer service from Lenox! My mom needed a car last minute and he made the entire process…read moreso easy! Thank you!

Pickup process was pretty smooth and the staff was polite, but the overall experience was a bit…read moreinconsistent. The car was okay, although not as clean as expected, and there was some waiting during pickup and return. Nothing terrible, but definitely room for improvement with organization and vehicle condition.

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!