Top tier rental service every single time. I've been renting from this location almost every…read moreweekend for at least the past 6 months. They really do roll out the red carpet. Marcelino has been a Godsend to me and I truly appreciate his stellar customer service and I can't thank him enough. The supporting cast has been amazing as well!! Thank you all, you are seen. I've never had an issue and the cars have all been great!! See y'all on Friday lol ;)

Amazing customer service!!! Special thanks to Gio!!! Would recommend and would come back!!!read more

I had a very positive experience with Enterprise Rent-A-Car. Ahmad provided outstanding customer…read moreservice he was professional, friendly, and very efficient throughout the entire rental process. During my rental, I experienced an unexpected flat tire and needed to change the car immediately. Ahmad took care of everything right away and made the process smooth and stress-free. His professionalism and reassurance helped ease my stress and gave me confidence that I would quickly get a replacement vehicle. When I arrived, the facility was quite busy, but Ahmad managed every customer with respect and patience while still maintaining efficiency. The new car was clean and well-maintained, and his helpful attitude truly made a difference. I really appreciate Ahmad's excellent service. I truly hope he is recognized for his efforts, as he is very deserving.

Inquired at this location for a vehicle I was really interested in I knew I was going to be buying…read more Nancy was the sales person who assisted me and the quality of service that she provided me was above and beyond she made this process smooth and easy but what I really appreciated it was how she made this process quick. I was able to provide everything that she needed via email and online I was also able to pick up my new vehicle within two hours I would highly recommend reaching out to Nancy for any future inquiries and we will definitely be recommending her to friends and family

I must say, it's not often one encounters a beacon of competence in what can only be described as a…read morechaotic environment--but today, that beacon was Brooke at Hertz Car Rental. The scene was, in technical terms, absolute pandemonium. Customers everywhere, tasks piling up, and one employee... holding a plate of food while promising to "get back to me shortly," which is never a reassuring phrase when you're trying to return a vehicle. Enter Brooke. Despite clearly juggling multiple responsibilities at once--like some sort of customer service octopus--she took the initiative to approach me and ask if I needed assistance. No prompting, no dramatic sighing, no passive avoidance. Just... help. Immediate, efficient, and refreshingly (that's "human," for those less multilingual). She proceeded to handle my return seamlessly, closing out the order with the kind of competence that makes you briefly consider writing a thank-you email... or, in this case, a Yelp review. In a world where being ignored is often the default setting, Brooke chose excellence instead. Efficient, attentive, and proactive--three traits I wish were more widely installed in customer service representatives. 10/10. Would gladly be helped by Brooke again. Preferably without the background chaos, but one mustn't be greedy.

Yesterday at the Hertz location on Firestone, I had a concerning experience with the manager, Joe…read more While I was standing at the counter, he initially attempted to assist another customer who arrived after me, until that customer pointed out that I was there first. Joe then told me he would be "right back," but instead informed me that my driver's license was invalid even though it is a valid, unexpired Georgia-issued license. I had rented from this same location just two weeks prior with no issue using the same license. When I asked for clarification, Joe repeatedly stated that there was no bias involved but did not provide a clear or legitimate reason for refusing the rental. I was referred to this location because my vehicle is currently being repaired across the street at Jeep, making the situation especially inconvenient. Based on this experience, I would recommend exploring alternative rental options. I personally had a much better experience booking through Priceline at a significantly lower cost.

Not the friendliest service, BUT when I rented a car there…read morethis year, they had the lowest rates from all local car rental centers, including Budget, Enterprise and Hertz. Thus, it worked out Ok. The only unfortunate part is they only had 2-3 rental cars.

The experience of renting a car was made very pleasant by John, the owner…read more I have rented from other companies and have had to deal with ridiculous claims. The cars are great and got a great deal. They were honest by pointing out the cosmetic issues before I rented. This will be my rental car place from now o n.

Mike was great, but there were things that should have been included that were not. Should have…read moresupplied as part of the deal

Do not trust this hertz car sales location .They are not transparent on their sales.Do not trust…read morethem.I called couple of times w/no call back says a lot about their business. I never write review but this time I had to for not showing any respect for their customers who just bought a van recently 20 days ago.

Never rent a RV from here, To start employees were late to the scheduled pick up time! Then upon…read morethe return there was all sorts of fees added to the agreement. Housekeeping fees excess generator fees etc. The RV was returned cleaner than it was picked up and was charged a housekeeping fee. Employee at return was rude and didnt want to explain anything was told it is what it is. NEVER RENT FROM HERE!

If I could give zero stars, I would…read more I rented an RV from Cruise America through Xpress Auto Rental, and let me just say -- next time, I'll just tent camp. At least then I won't get slapped with a housekeeping fee after I returned the RV clean. They tacked on extra charges out of nowhere, and when I asked about it, the manager acted like I committed a crime. Completely rude, aggressive, and unprofessional -- like customer service was optional that day. Instead of helping, he ignored me and looked like he was ready to fight. Totally unacceptable. So if you enjoy being overcharged, disrespected, and treated like a nuisance for asking basic questions, this is your spot. Otherwise, rent your RV somewhere that values customers -- or better yet, grab a tent and avoid the drama entirely.

The workers are pilote but they are severally understaffed, I waited over 30 minutes during pick up…read moreand another 50 minutes to drop off the rental. Their selection is very limited. If your flexible on time and the kind of vehicle your renting then, this is the place for you.

Don't waste your time. They'll take your reservation. They'll take your credit card and when you…read morearrive they'll tell you they sent you a message and there is no vehicle. You couldn't find a worse place to rent a vehicle.

Great, excellent service here!!! In my experience everything went well, we did have to trade or…read moreexchange vehicles due to an oil change light. Then my husband left his reading glasses and were ready for pick up the following day. Overall we would be back if needed. Highly recommended.

They switched cars on me I said no it was to small then they tried to put me in even a small car…read more Stick to your request no matter if it's through your insurance or personal rental. I eventually walked out.. I talked to someone higher up on the food chain, they seem to be interested in what happened there and are moving it up the food chain.

I rented a car from enterprise last week while my personal vehicle was in the body shop due to a…read morecollision. The rental was coordinate thru the other parties' insurance. When I arrived at enterprise they didn't have the car I had requested. To be fair the staff at the counter mentioned that they weren't expecting me that day which I can understand since the insurance company does not know when I'll drop my car at the body shop. The staff at the counter did their best to find an suv at a neighboring enterprise location and had it delivered in a timely manner. Additionally, they upgraded my car type due to the inconvenience. Both the staff and the desk and the staff in the parking lot releasing the vehicles were friendly and helpful. Although it took extra time to get my vehicle I appreciated their effort to make things right.

The employees are the best! Would definitely rent from them again. Very helpful and friendly.read more

I needed a rental for a couple weeks until my car came in. Quick, easy, and affordable. I would…read moredefinitely recommend for any short or long-term rentals needed.

Awesome, Customer Service, Really nice they worked with me give me a nice automobile on a Saturday…read moreit was wonderful I will gladly rent another vehicle from them again thank you so much for your kindness I would tell my family and friends again thank you...