Erin provided us with excellent customer service! We had a reservation but unfortunately arrived…read morelate. She was incredibly kind, respectful, and helpful, and took the time to explain the rental process to us. Despite us being late, she was still able to get us into a car, which we really appreciated. What impressed me most was how well Erin handled everything while being the only person in the office. The phones were constantly ringing and several customers were waiting, but she made sure to acknowledge everyone who called or walked in. She answered questions, helped each customer, and still managed to keep everything moving quickly and efficiently. She never seemed overwhelmed and treated everyone with patience and respect. Thank you so much, Erin! You were extremely helpful and made our experience so much easier. Amazing customer service--we truly appreciate you!

I rented a vehicle with them while I waited for my car to be fixed. My car took longer than…read moreexpected and my return date was coming due. Erin was super kind and beyond helpful and let me know that I can extend my rental as long as it was within my deposit and gave me a general idea of how much longer I could rent the vehicle for within my deposit. Thanks Erin!

Excellent service! All of the staff were incredibly kind, friendly, and thoughtful. They made the…read morewhole car rental process so easy and comfortable, and I had such a pleasant experience from beginning to end. I truly appreciated how welcoming and helpful everyone was. I highly recommend this location!

Twice my family and I have booked a van and upon arrival they tell us they don't have the car…read moreavailable anymore. The solution has been to give us a much smaller car that didn't fit our needs, while still being charged for the size we originally booked. This past weekend we reserved another rental for Memorial Day and we finally received the right van this time but it was given to us in poor condition. The worker opened the door and saw how dirty it was and offered to vacuum but it barely made a difference. We even found a black widow on the outside of the car. Regarding gas, the tank was nearly empty when we drove off so we had to fill up on gas right away and wash the car and sanitize everything because of how filthy it was from the previous renters. I wouldn't recommend renting from here.

I've rented from these guys a couple times. Never had any problems. Just rent online, show up…read morewith a valid driver's license and Credit Card... and you're good to go. Dudes here are really nice too.

Outstanding place to rent a U-haul. John is super helpful and honest. Wouldn't go anywhere else.read more

Love the staff. Super friendly! But.. be prepared to wait!…read moreIf you are in a hurry.. don't rent here. Also they may give you a car that's dirty but they will give you a voucher that you can use at the car wash next door.. when you drop your car off you only need to give them your email address ..loved the car they gave me. But it was dirty.. had it for two and a half weeks.. when I picked the car up I had to wait two hours for it.

Be aware!! You reserve a vehicle and once you arrive there's no cars available. Waiting for hours.read more

The experience of renting a car was made very pleasant by John, the owner…read more I have rented from other companies and have had to deal with ridiculous claims. The cars are great and got a great deal. They were honest by pointing out the cosmetic issues before I rented. This will be my rental car place from now o n.

Not the friendliest service, BUT when I rented a car there…read morethis year, they had the lowest rates from all local car rental centers, including Budget, Enterprise and Hertz. Thus, it worked out Ok. The only unfortunate part is they only had 2-3 rental cars.

I needed an electric car for commuting to work, and all these dealers that I had contacted…read moreon autotrader were adding all these junk fees ie; Lojack, etching, paint protection etc. I had gotten frustrated and ended up doing a google search for lowest priced EV's and Hertz came up, I wasn't aware they were selling used EV's but they were. I went down there and met with Sandra, she was fantastic, and these Bolts were selling fast, so I decided to buy it there and then, and she got me into a 2023 Bolt EV with 12k miles, this car is brand NEW with all factory warranties still in effect. Car drives great, I highly recommend this place and Sandra!!!!! Great job guys!!!!!

My husband and I came to test drive a car we were very excited about. I should have read more…read morereviews before we drove out from Culver City. Mind you, we called ahead of time to let them know we were coming. When we arrived, the car was pulled out in the driveway facing the sun and simply baking in 90 degree weather. My first thought was: if you knew we were coming - why wouldn't you have parked it a few feet away for us in the shade? Whatever, I didn't think much of it. We let the AC blast for ten minutes before taking it out on a decently long test drive. The AC never got cold. When I brought up this observation to my husband, the salesman Frank became agitated and defensive. "Well of course the air doesn't work, we're parked under the sun!" Right - got it. My husband pointed out a visible dent on the door. Frank was rude and annoyed with us. He threw his hands up in the air and said he'd be inside the dealership if we needed anything else. We didn't.

These guys are truly the BEST !!!!!…read more I needed a Rental RV quick as the one I purchased for my trip didn't show up in time. I made a phone call to the brothers over there and they had me in a RV with less than a 48 Hour notice. Even when we found out our campsite didn't have hookups they switch my rental to one with a generator. WOW !!!! These guys saved our family Vacation ! The BEST !!!

My dad and I rented a motorhome from Cruise America to drive my aunt and her spouse from Missouri…read moreto California. The vehicle had a missing dipstick tube, a real safety issue their own mechanic waved off with "just don't insert it too far." A propane leak forced me to shut off the system mid-trip, which meant no refrigeration for my sister-in-law's insulin and three unplanned nights in hotels. I thought that would have been the hard part but turns out that was the easier part of our trip. When my dad returned the vehicle, the woman working the counter refused to even look at the paperwork, told him "that's not my problem," when he described the issues and wouldn't give me her name. When he started taking photos of the RV to document the return, she ran out, shouted profanity, and shoved HIM, then called 911 and told the dispatcher he was intoxicated and threatening her. None of that was true. Two Downey PD officers responded, and did not cite, arrest, or asked him to leave. In fact, they asked if he wanted to file a charge of assault. I later learned she is the actual owner of this Xpress Auto Rental location, not just an employee, which makes the behavior even harder to excuse, since there's no manager above her to hold this accountable. My dad is in his 70s and it was really hard to witness this business owner screaming, pushing and falsely claiming untrue things. Cruise America corporate reviewed my complaint and refunded the full amount we were owed, which tells you they took this seriously. I waited to review until the complaint was settled but if you are considering renting here, know that this is who you'll be dealing with, and does someone like that really deserve your money.

Hertz is Hertz. Location is convenient. Consistent service,…read morefleet, & prices. Better quality and less fees than other rental companies. Rivals enterprise in fleet and costs. I'd advise to rent directly with hertz instead of a third party to avoid extra hidden fees and to have access to hertz customer service in case anything goes wrong. Their roadside service is unmatched. Nothing new. Hertz is Hertz.

This is by far the worst service ever. There's just three old men dicking around in the front…read moreoffice with ZERO customer service probably their first big boy job in a while. The white guy at the front couldn't accept my temporary drivers license because it didn't have the seal from the DMV. Even though the DMV said they no longer will provide temporary drivers license with the seal on it. All will be printed without seal. Moving forward. The DMV was nice enough to give me a temporary drivers license with the seal. I brought it back to them with a note from the DMV clearly, stating that they will no longer provide temporary drivers license with the seal. He learned something new at work today. You're welcome

I want to give a huge shout-out to Cody for providing such excellent customer service! My car was…read morestolen, and I had a reservation through my insurance company. Cody went above and beyond to make the entire experience smooth, easy, and stress-free during an already difficult situation. He was professional, helpful, and genuinely cared about making sure I was taken care of. It's not every day you come across someone who goes the extra mile for their customers, and Cody definitely did that. He made what could have been a frustrating experience into a great one. Thank you, Cody, for your outstanding service and for making such a positive difference. Employees like you deserve recognition!

Great, excellent service here!!! In my experience everything went well, we did have to trade or…read moreexchange vehicles due to an oil change light. Then my husband left his reading glasses and were ready for pick up the following day. Overall we would be back if needed. Highly recommended.

I have had to rent a car 3 times in the past month twice from an accident and once from car…read moretrouble. I used this location each time and will definitely come back again. Each time the reps there were very helpful. I was helped twice by Alex and once from another lady both of them were extremely helpful and polite. The cars were clean and the process was fast and painless.

I rented a car from enterprise last week while my personal vehicle was in the body shop due to a…read morecollision. The rental was coordinate thru the other parties' insurance. When I arrived at enterprise they didn't have the car I had requested. To be fair the staff at the counter mentioned that they weren't expecting me that day which I can understand since the insurance company does not know when I'll drop my car at the body shop. The staff at the counter did their best to find an suv at a neighboring enterprise location and had it delivered in a timely manner. Additionally, they upgraded my car type due to the inconvenience. Both the staff and the desk and the staff in the parking lot releasing the vehicles were friendly and helpful. Although it took extra time to get my vehicle I appreciated their effort to make things right.