Yes, when I come into their office, I'm serviced by an outstanding representative who's empathy…read moretowards the customer is marvelous. He's a good reason for me coming back because, he understands me and what I need in a rental. He makes the process go by simple and easy like a fast food restaurant. Where you come in and you're back out with a rental that suits your needs. Love his service and commitment to the customer. I'll like to thank him for his help. Andre

The customer service experience was highly unprofessional. The female agent small structure on duty…read morewas consistently rude, dismissive, and seemed entirely unhappy with her job. She completely ignored me as I stood waiting for several minutes, failing to offer a basic greeting, a smile, or any guidance on the check-in process. When I finally said "excuse me," she turned around and glared at me as if my presence were an inconvenience. Furthermore, her behavior was highly inconsistent and biased; she treated male customers with a completely different, much more welcoming attitude than female customers, and her demeanor only shifted to a pleasant tone when other employees walked into the room. Another lady who assisted me was helpful. However,, the vehicle I was assigned was in an appalling, unhygienic condition. The exterior was covered in scratches, the steering wheel was peeling, and the key card did not work properly. Most disturbingly, the interior had not been cleaned well; I found loose hair inside, and the entire cabin smelled strongly of vomit and the exterior was dripping water, they did not bothered to dry the car. .Between the hostile service and the completely unacceptable state of the car, this was an incredibly disappointing experience. I expect a much higher standard of professionalism and cleanliness from your company.

These guys are truly the BEST !!!!!…read more I needed a Rental RV quick as the one I purchased for my trip didn't show up in time. I made a phone call to the brothers over there and they had me in a RV with less than a 48 Hour notice. Even when we found out our campsite didn't have hookups they switch my rental to one with a generator. WOW !!!! These guys saved our family Vacation ! The BEST !!!

My dad and I rented a motorhome from Cruise America to drive my aunt and her spouse from Missouri…read moreto California. The vehicle had a missing dipstick tube, a real safety issue their own mechanic waved off with "just don't insert it too far." A propane leak forced me to shut off the system mid-trip, which meant no refrigeration for my sister-in-law's insulin and three unplanned nights in hotels. I thought that would have been the hard part but turns out that was the easier part of our trip. When my dad returned the vehicle, the woman working the counter refused to even look at the paperwork, told him "that's not my problem," when he described the issues and wouldn't give me her name. When he started taking photos of the RV to document the return, she ran out, shouted profanity, and shoved HIM, then called 911 and told the dispatcher he was intoxicated and threatening her. None of that was true. Two Downey PD officers responded, and did not cite, arrest, or asked him to leave. In fact, they asked if he wanted to file a charge of assault. I later learned she is the actual owner of this Xpress Auto Rental location, not just an employee, which makes the behavior even harder to excuse, since there's no manager above her to hold this accountable. My dad is in his 70s and it was really hard to witness this business owner screaming, pushing and falsely claiming untrue things. Cruise America corporate reviewed my complaint and refunded the full amount we were owed, which tells you they took this seriously. I waited to review until the complaint was settled but if you are considering renting here, know that this is who you'll be dealing with, and does someone like that really deserve your money.

Checked out with Jose today at 10:00 am . Had a Mitsubishi for the week. The team here always helps…read moreand does a great job helping me out. Super easy . Will rent again soon !

Man this place is really bad waited 40 min no update btw, came at 9:20 everything was good but…read morewhat's not nice it's wait 40 min for a car not getting updates. Ppl just chatting in the back like wtf doesn't make sense if they don't have a car just say it don't hold me, I got stuff to do instead of hearing you guys talking and laughing in the back... Definitely the worst service I ever received.... Never coming back here

Love the staff. Super friendly! But.. be prepared to wait!…read moreIf you are in a hurry.. don't rent here. Also they may give you a car that's dirty but they will give you a voucher that you can use at the car wash next door.. when you drop your car off you only need to give them your email address ..loved the car they gave me. But it was dirty.. had it for two and a half weeks.. when I picked the car up I had to wait two hours for it.

Be aware!! You reserve a vehicle and once you arrive there's no cars available. Waiting for hours.read more

The car was clean and worked perfectly for the trip. The staff and quick and Eric the manager was…read morekind, courteous, and ready to answer any questions we had. His friendly demeanor started the trip off on a great note and the staff when we dropped the car off cares more about our experience and the quality of the vehicle as we experienced it than anything else. We felt cared for and I will be renting for this location only moving forward.

The worse Enterprise location to rent a car from - poor…read morecustomer service - inventory low - cars never ready, always need to be washed and prepped. Only excuses as to why never ready - long wait time when no other person is in lobby Look if you're a local and disparate for a rental go here , but if you have 3 more minutes, drive east to the other location. This location needs to close down or replace staff.

Had a great experience with Will at ONC. Picked up a little SUV for our daughter to drive and the…read morewhole process was fantastic. Can't speak for the other reviewers, but communication for us was excellent with phone calls and text messages all returned same day. He even arranged for us to pick up the car on a Sunday (they're closed) because it fit best with our schedule. Definitely recommend.

I came across a listing from Our Next Car for a 2011 Toyota Sienna with only 44K miles for $12,999,…read moreand honestly thought it had to be too good to be true. We had been hoping to find an affordable, clean, and reliable Sienna after a bad experience with a previous dealership. The same day we came in to test drive the vehicle, I told Will that we wanted to move forward with the purchase. When we returned the very next day, he already had all of the paperwork prepared and ready for us to sign. We completed the purchase that day and also dropped off two other vehicles we needed to sell, after Will let us know he could help us with that as well. Working with Will has been a completely different experience from what we've had elsewhere. He was honest, straightforward, and respectful of our time. The vehicle was genuinely in fantastic condition, the paperwork process was efficient, and the entire experience was smooth and stress-free. He also made it clear that if anything came up after the purchase, we could reach out and they would take care of it, which meant a lot to us. Will listed our other vehicles right away and even handles the detailing--either as a paid service or by deducting it from the sale price. He's very transparent about his pricing and only makes $500 on trade-ins, which feels more than fair given the convenience and the amount of work involved. It truly feels like a one-stop shop, and we really appreciate how seamless everything has been. We're looking forward to continuing to work with Will and will absolutely be coming back when we're ready for our next vehicle purchase. Thank you, Will--we truly appreciate your honesty and professionalism!

I'm very impressed with how fast my car was repaired. I was able to track my car's progress online…read moreand contact the tech/Mechanic directly. I defended recommended Bellwood Auto Body.

I would put 5 stars BUT…read more The only issue I had was that some of my personal items went missing. The part that the shop fixed was the front driver side of the car so I don't understand WHY my glove compartment and my trunk were left unorganized like a tornado went through it. What really bothered me the most was that a small pouch went missing. I don't care about the change but the coin pouch meant a lot to me. Now I'm left with the doubt of what else went missing that I haven't noticed yet. I hope this doesn't happen to someone else taking their car here.

Needed some quick help on getting some equipment off loaded at job site and came across these guys…read more I spoke with a guy named John, super nice guy who was able to set me up with a extension forklift. The driver arrived 30 minutes prior to our meeting time and was nice enough to help us off load the truck. The price was the best around and their rental was clean. I would recommend this place to anyone.

I've rented equipment from these guys for my work, as well as for my personal use, since they were…read morein South Gate some years back. Their level of customer services is second to none and their pricing is great.

Awesome service. After spending years and more than $2400.00 at another shop chasing a misfire, I…read morebrought my truck here. Fernando found an intake manifold leak. 18 months now and no misfire. They are Ford Truck whisperers.

My car broke down a couple blocks away, I looked this place up on Google. Fernando was a great guy…read morehad my car ready by the next day And for a great price. I would come back to Fernando.