This place has terrible customer service. My dad went in earlier today to turn in his rental and…read morethe guy Mike who was there refused to speak to my dad in Spanish knowing my dad's primary language is Spanish. This man spoke both English and Spanish and made it difficult for my dad to understand what he was talking about. Not only that but he wanted to charge my dad $300 for the rental even though the insurance covered it.

These people are incompetent and crooked. Don't rent from these people. They are complete idiots…read morethat have no idea what they are doing. Picked up corporate rental, asked for my CC, even after showing them confirmation. I will be filing a police report, to make sure my information wasn't stolen. To make matters worse, they denied all of the vehicle selections I made to place me in a POS!!!

These guys are truly the BEST !!!!!…read more I needed a Rental RV quick as the one I purchased for my trip didn't show up in time. I made a phone call to the brothers over there and they had me in a RV with less than a 48 Hour notice. Even when we found out our campsite didn't have hookups they switch my rental to one with a generator. WOW !!!! These guys saved our family Vacation ! The BEST !!!

My dad and I rented a motorhome from Cruise America to drive my aunt and her spouse from Missouri…read moreto California. The vehicle had a missing dipstick tube, a real safety issue their own mechanic waved off with "just don't insert it too far." A propane leak forced me to shut off the system mid-trip, which meant no refrigeration for my sister-in-law's insulin and three unplanned nights in hotels. I thought that would have been the hard part but turns out that was the easier part of our trip. When my dad returned the vehicle, the woman working the counter refused to even look at the paperwork, told him "that's not my problem," when he described the issues and wouldn't give me her name. When he started taking photos of the RV to document the return, she ran out, shouted profanity, and shoved HIM, then called 911 and told the dispatcher he was intoxicated and threatening her. None of that was true. Two Downey PD officers responded, and did not cite, arrest, or asked him to leave. In fact, they asked if he wanted to file a charge of assault. I later learned she is the actual owner of this Xpress Auto Rental location, not just an employee, which makes the behavior even harder to excuse, since there's no manager above her to hold this accountable. My dad is in his 70s and it was really hard to witness this business owner screaming, pushing and falsely claiming untrue things. Cruise America corporate reviewed my complaint and refunded the full amount we were owed, which tells you they took this seriously. I waited to review until the complaint was settled but if you are considering renting here, know that this is who you'll be dealing with, and does someone like that really deserve your money.

Checked out with Jose today at 10:00 am . Had a Mitsubishi for the week. The team here always helps…read moreand does a great job helping me out. Super easy . Will rent again soon !

When I rent cars Enterprise is the only place that I used.its simple and easy to do business with …read more I bought my last car with them.

I must say, it's not often one encounters a beacon of competence in what can only be described as a…read morechaotic environment--but today, that beacon was Brooke at Hertz Car Rental. The scene was, in technical terms, absolute pandemonium. Customers everywhere, tasks piling up, and one employee... holding a plate of food while promising to "get back to me shortly," which is never a reassuring phrase when you're trying to return a vehicle. Enter Brooke. Despite clearly juggling multiple responsibilities at once--like some sort of customer service octopus--she took the initiative to approach me and ask if I needed assistance. No prompting, no dramatic sighing, no passive avoidance. Just... help. Immediate, efficient, and refreshingly (that's "human," for those less multilingual). She proceeded to handle my return seamlessly, closing out the order with the kind of competence that makes you briefly consider writing a thank-you email... or, in this case, a Yelp review. In a world where being ignored is often the default setting, Brooke chose excellence instead. Efficient, attentive, and proactive--three traits I wish were more widely installed in customer service representatives. 10/10. Would gladly be helped by Brooke again. Preferably without the background chaos, but one mustn't be greedy.

I will try never to rent from this place, and don't bother calling for assistance because they will…read morenever pick up the phone. Good luck if you reserve a car, because there's a chance they won't have it, and on top of all this, they've already charged you. I don't understand how they're in business, and I should have read the reviews before renting from them. I wish I could add no stars, but you have to add one.

We stopped by here after being disappointed with the customer service of the enterprise on 10900…read moreFirestone Blvd. Carlos at this location was kind and professional and changed our experience with his great customer service. Thank you Carlos and team and happy holidays .

The worse Enterprise location to rent a car from - poor…read morecustomer service - inventory low - cars never ready, always need to be washed and prepped. Only excuses as to why never ready - long wait time when no other person is in lobby Look if you're a local and disparate for a rental go here , but if you have 3 more minutes, drive east to the other location. This location needs to close down or replace staff.

Answered an ad for a rebuilt salvage title Honda Fit at OurNextCar (i was specifically looking for…read morea used Fit and saw several). Met with Will to test drive it and was impressed. His repair techs did a nice job fixing the collision damage and other maintenance. passed all state inspections, a nice little commuting car that will go a long way. Really good experience with Will, family guy who's honest and helpful, he made the transaction easy. I'd recommend them to anyone, solid operation with a small business vibe.

Had a great experience with Will at ONC. Picked up a little SUV for our daughter to drive and the…read morewhole process was fantastic. Can't speak for the other reviewers, but communication for us was excellent with phone calls and text messages all returned same day. He even arranged for us to pick up the car on a Sunday (they're closed) because it fit best with our schedule. Definitely recommend.

Great Service With All At BellWood Profesional .Sergio Vera Service Adviser was Awesome.Took…read moreVehicle In on 4/10/26 due to someone rear ending wife at stop light.Sergio was on top of everything with the start to finish of vehicle and small delay of parts.Vehicle was finish few days prior to date .I recommend Bellwood Iv'e been here twice for vehicle repair on diffrent auto's and they have been so great Thank You Bellwood Team!!!

I have to say that this is the shop where I've been treated the best. Their evaluators are honest…read moreand know their stuff. The prices are excellent--fair and affordable for any budget, whether you have insurance or not. The service is outstanding; everything is done on time, and the results are wonderful and high-quality. As an added bonus, they arranged an Uber to take me to work when I dropped off my car for repairs. I definitely recommend them.

Needed some quick help on getting some equipment off loaded at job site and came across these guys…read more I spoke with a guy named John, super nice guy who was able to set me up with a extension forklift. The driver arrived 30 minutes prior to our meeting time and was nice enough to help us off load the truck. The price was the best around and their rental was clean. I would recommend this place to anyone.

I've rented equipment from these guys for my work, as well as for my personal use, since they were…read morein South Gate some years back. Their level of customer services is second to none and their pricing is great.

Awesome service. After spending years and more than $2400.00 at another shop chasing a misfire, I…read morebrought my truck here. Fernando found an intake manifold leak. 18 months now and no misfire. They are Ford Truck whisperers.

My car broke down a couple blocks away, I looked this place up on Google. Fernando was a great guy…read morehad my car ready by the next day And for a great price. I would come back to Fernando.