Yes, when I come into their office, I'm serviced by an outstanding representative who's empathy…read moretowards the customer is marvelous. He's a good reason for me coming back because, he understands me and what I need in a rental. He makes the process go by simple and easy like a fast food restaurant. Where you come in and you're back out with a rental that suits your needs. Love his service and commitment to the customer. I'll like to thank him for his help. Andre

This place has terrible customer service. My dad went in earlier today to turn in his rental and…read morethe guy Mike who was there refused to speak to my dad in Spanish knowing my dad's primary language is Spanish. This man spoke both English and Spanish and made it difficult for my dad to understand what he was talking about. Not only that but he wanted to charge my dad $300 for the rental even though the insurance covered it.

Never rent a RV from here, To start employees were late to the scheduled pick up time! Then upon…read morethe return there was all sorts of fees added to the agreement. Housekeeping fees excess generator fees etc. The RV was returned cleaner than it was picked up and was charged a housekeeping fee. Employee at return was rude and didnt want to explain anything was told it is what it is. NEVER RENT FROM HERE!

If I could give zero stars, I would…read more I rented an RV from Cruise America through Xpress Auto Rental, and let me just say -- next time, I'll just tent camp. At least then I won't get slapped with a housekeeping fee after I returned the RV clean. They tacked on extra charges out of nowhere, and when I asked about it, the manager acted like I committed a crime. Completely rude, aggressive, and unprofessional -- like customer service was optional that day. Instead of helping, he ignored me and looked like he was ready to fight. Totally unacceptable. So if you enjoy being overcharged, disrespected, and treated like a nuisance for asking basic questions, this is your spot. Otherwise, rent your RV somewhere that values customers -- or better yet, grab a tent and avoid the drama entirely.

My experience wirh Andrea was a amazing if I need a rental again I will come back to see Andrea…read more Her manager Carlos was a nice guy but all the credit go to Andrea

Honestly, one of the smoothest and best experiences I've ever had at a car rental place. The team…read morehere with out exaggeration went above and beyond to meet my needs. I even needed help getting home and the drove me home. I really hope they get a raise because they are taking care of this location like it was their own. Thank you Downey team - I was so exhausted that I can remember all the guys names but thank you to all that helped me

I must say, it's not often one encounters a beacon of competence in what can only be described as a…read morechaotic environment--but today, that beacon was Brooke at Hertz Car Rental. The scene was, in technical terms, absolute pandemonium. Customers everywhere, tasks piling up, and one employee... holding a plate of food while promising to "get back to me shortly," which is never a reassuring phrase when you're trying to return a vehicle. Enter Brooke. Despite clearly juggling multiple responsibilities at once--like some sort of customer service octopus--she took the initiative to approach me and ask if I needed assistance. No prompting, no dramatic sighing, no passive avoidance. Just... help. Immediate, efficient, and refreshingly (that's "human," for those less multilingual). She proceeded to handle my return seamlessly, closing out the order with the kind of competence that makes you briefly consider writing a thank-you email... or, in this case, a Yelp review. In a world where being ignored is often the default setting, Brooke chose excellence instead. Efficient, attentive, and proactive--three traits I wish were more widely installed in customer service representatives. 10/10. Would gladly be helped by Brooke again. Preferably without the background chaos, but one mustn't be greedy.

Yesterday at the Hertz location on Firestone, I had a concerning experience with the manager, Joe…read more While I was standing at the counter, he initially attempted to assist another customer who arrived after me, until that customer pointed out that I was there first. Joe then told me he would be "right back," but instead informed me that my driver's license was invalid even though it is a valid, unexpired Georgia-issued license. I had rented from this same location just two weeks prior with no issue using the same license. When I asked for clarification, Joe repeatedly stated that there was no bias involved but did not provide a clear or legitimate reason for refusing the rental. I was referred to this location because my vehicle is currently being repaired across the street at Jeep, making the situation especially inconvenient. Based on this experience, I would recommend exploring alternative rental options. I personally had a much better experience booking through Priceline at a significantly lower cost.

Got a rental due to car accident, 5 minutes after hanging up with Insurance claim adjuster an…read moreEnterprise rep called me to let me know I had a reservation, and to ask when I would like to pick up the car. When dropping off the car I thought it was gonna take long because there was a lot of people waiting, but to my surprise did not take me more than 5 minutes to check out. Reps are very quick and efficient.

The worse Enterprise location to rent a car from - poor…read morecustomer service - inventory low - cars never ready, always need to be washed and prepped. Only excuses as to why never ready - long wait time when no other person is in lobby Look if you're a local and disparate for a rental go here , but if you have 3 more minutes, drive east to the other location. This location needs to close down or replace staff.

I came across a listing from Our Next Car for a 2011 Toyota Sienna with only 44K miles for $12,999,…read moreand honestly thought it had to be too good to be true. We had been hoping to find an affordable, clean, and reliable Sienna after a bad experience with a previous dealership. The same day we came in to test drive the vehicle, I told Will that we wanted to move forward with the purchase. When we returned the very next day, he already had all of the paperwork prepared and ready for us to sign. We completed the purchase that day and also dropped off two other vehicles we needed to sell, after Will let us know he could help us with that as well. Working with Will has been a completely different experience from what we've had elsewhere. He was honest, straightforward, and respectful of our time. The vehicle was genuinely in fantastic condition, the paperwork process was efficient, and the entire experience was smooth and stress-free. He also made it clear that if anything came up after the purchase, we could reach out and they would take care of it, which meant a lot to us. Will listed our other vehicles right away and even handles the detailing--either as a paid service or by deducting it from the sale price. He's very transparent about his pricing and only makes $500 on trade-ins, which feels more than fair given the convenience and the amount of work involved. It truly feels like a one-stop shop, and we really appreciate how seamless everything has been. We're looking forward to continuing to work with Will and will absolutely be coming back when we're ready for our next vehicle purchase. Thank you, Will--we truly appreciate your honesty and professionalism!

We left our car for them to sell on consignment. We received not one call regarding any test drives…read moreor offers, picked up the car and found the car had been driven 5,000 miles in 7 months. Not what we expected

Wonderful service!! Took very good care of my car after my accident. They dealt with the insurance…read moreadjusters and I had piece of mind. Thank you Bellwood Auto Body and Ash front desk & Tony my service advisor. 5 Stars

Great Service With All At BellWood Profesional .Sergio Vera Service Adviser was Awesome.Took…read moreVehicle In on 4/10/26 due to someone rear ending wife at stop light.Sergio was on top of everything with the start to finish of vehicle and small delay of parts.Vehicle was finish few days prior to date .I recommend Bellwood Iv'e been here twice for vehicle repair on diffrent auto's and they have been so great Thank You Bellwood Team!!!

I've rented equipment from these guys for my work, as well as for my personal use, since they were…read morein South Gate some years back. Their level of customer services is second to none and their pricing is great.

Needed some quick help on getting some equipment off loaded at job site and came across these guys…read more I spoke with a guy named John, super nice guy who was able to set me up with a extension forklift. The driver arrived 30 minutes prior to our meeting time and was nice enough to help us off load the truck. The price was the best around and their rental was clean. I would recommend this place to anyone.

Awesome service. After spending years and more than $2400.00 at another shop chasing a misfire, I…read morebrought my truck here. Fernando found an intake manifold leak. 18 months now and no misfire. They are Ford Truck whisperers.

My car broke down a couple blocks away, I looked this place up on Google. Fernando was a great guy…read morehad my car ready by the next day And for a great price. I would come back to Fernando.