Got a rental due to car accident, 5 minutes after hanging up with Insurance claim adjuster an Enterprise rep called me to let me know I had a reservation, and to ask when I would like to pick up the car. When dropping off the car I thought it was gonna take long because there was a lot of people waiting, but to my surprise did not take me more than 5 minutes to check out. Reps are very quick and efficient. read more

The worse Enterprise location to rent a car from - poor customer service - inventory low - cars never ready, always need to be washed and prepped. Only excuses as to why never ready - long wait time when no other person is in lobby Look if you're a local and disparate for a rental go here , but if you have 3 more minutes, drive east to the other location. This location needs to close down or replace staff. read more

Rebecca helped me and had excellent customer service and was very informative. Will definitely be returning to this location to rent vehicles whenever needed. read more

To my surprise I left my wallet at home, 20 miles away. I was picking up a rental car. My insurance company referred me to this place. They refused to accept a photo front and back of my drivers license on my phone. The office manager accused me of fraud. They forced me to go to the DMV to print out proof that my license was valid. The degree of inconvenience cannot be measured in words. The DMV!!? My insurance company sent them everything required to rent a car. They treated me so poorly that I felt discriminated against. I couldn't believe that even with the detailed information they received from my insurance company they treated me as though I was a criminal. Unfortunately, I will never utilize this location again, unless the manager is replaced. I recommend the Enterprise on 7651 Firestone Boulevard. The staff at that location is courteous and the manager is not a racist and rude individual who lacks empathy for other people. read more

Enterprise Rent-A-Car - Avoid at all cost! - Car Rental Near Me - Downey, California

They have horrible customer service and there cars are dirt they have an old wet stain from letting from ICE melt, no values and respect

This location is a ripoff with people with bad attitudes and bad customer service Do not give them $100 for e return It's in your advertising - return a car at any location read more

Manager Marie dismissive about car conditions unsafe- sent my daughter to cashier to ask for a stick to poke at gas leverage & advised her to also poke at it with the key. Left my daughter stranded. In La Cresenta with special needs child. This location wasn't like this- seems new management disgraced the location. I had to resolve this during my job and call Glendale Enterprise, Corporate and email CEO Christine. This is a complete shame for the monies being paid for a rental we should get a decent working car! From our car being in body shop- my daughter owning & driving a 2022 Honda Sport Civic and down graded to a Damaged dysfunctional vehicle where the gas leverage is taped damaged and Nissan can NOT be refueled. Who does this to their Mercury Referral clients? Complete Trash for service UNSAFE- Dangerous completely horrific. Unbearable zero stars! Thumbs DOWN- read more

Enterprise Rent-A-Car - That damaged conditions of rental - Car Rental Near Me - Downey, California

Waste of time , hidden fees . $300 deposit + insurance + rental . All of that should be disclosed before reserving the rental. I went in expecting to pay what was told online then they tripled the price read more

LOCATED in Downey on Firestone Blvd near Lakewood Blvd. This place has the most amazing customer service. Every single agent was so helpful. Dropped off the car yesterday and what i initially saw was just one female agent taking care of the entire office full of customers. She was doing it with speedy, a friendly smile and great attitude! Sorry I do not have her name. Dealt with Stephen initially and he was super helpful. Great, clean car. This rental was necessary due to a car collision. As far as rates, I think the rate was very fair considering car rental rates are expensive but my insurance helped with a special rate. read more

Terrible algorithms control pricing cars hard to get anyone from corporate on the line.

Stephen was fantastic, he walked me through the whole process of renting a car and ensured that everything was well. He went above and beyond with a great sense of humor and ensured that the experience will be great! He is a great Assistant Manager thank you. read more

Worst Enterprise of all times Discourteous extremely unkind The manager lacks consideration for her clients. The staff have also followed her steps and won't even try to help you or look up past rental history to confirm what you are explaining to them. They all act entitled and believe that the world owes them something. Please Enterprise help this branch Enterprise is magnificent, but get please help this branch. read more

I didn't really like the experience idk if it's the location or just enterprise in general... We got a first rental it was super dirty and smelled funky and let me tell u it had in insulin bottle in there. Then they kindly changed the car (took time and had to change our plans because of it) they finally changed the car and then we got another and this one 6 hrs in the check engine light came on we were going to go in that one on a trip but we didn't really trust it and we didn't want to spend a whole other hr or more at enterprise to change it. When we returned it it took another whole hour to return the guy that was receiving our truck was moving cars people that got there after got helped first than us and the guy that did the return was super kind and offered a discount but it was just a lot of time wasted , plus 2 cars which neither were acceptable or trusting. I know if I would've returned the 2nd car they would've given us a new rental but it's a hassle. Tip: the lot is super small and super crowded with cars, and in a busy street, if you hassle to park, reverse or if you're not comfortable driving in tight spaces I would definitely recommend another location. read more

Enterprise Rent-A-Car - The check engine light. - Car Rental Near Me - Downey, California

Excellent Service!! All the employees were courteous and respectful. I will highly recommend the Enterprise Rental place.

terrible customer service, wouldn't allow us to return our rental (which enterprise is known for allowing at any location ) without a charge of a $100 which is flat out ridiculous read more

Came in to get a rental I was promise by the "assistant branch mgr" Charlie cereal and he charged me the deposit then tells me "oh sorry we don't have the car we promised you sorry" so now I'm stuck with no car and he took the 150 dollar deposit read more

Really nice service! Maria was the one who helped me out. Even recommended to extend an extra day for the car!

Great personal fast and easy they pick up up and drop you off from places if you been a vehicle accident. All staff very nice.

If i could give a 0 rating I would. Juan Carlos is totally unprofessional and rude, Heard him sexually talking about a female customer that was there . I told him that was not nice and he got upset and canceled my reservation and ask me to leave . Reporting him to Corporate office . read more

Just moved to the Downey area and was happy to find this neighborhood location not far from my house. Had the best experience with BRANDON & BRITNEY!! Both were very accommodating with great Customer Service skills.Check in was quick and efficient, the car was clean ,new (only 7,000 miles) and comfortable and Drop off was just as convenient. If you live in the area this is your best bet for your rental needs. Thanks Enterprise for hiring such a great Team of people, going back this weekend for a holiday rental and glad it's one less thing I have to worry about !! read more

This place was great. I have been in distress due to insurance and not having a car. However when I came here, I instantly felt comfortable and they sympathized for the situation I was dealing with. I met with Oscar T who helped me and took the extra time with everything I needed. He even waited on the insurance line with me. I'm truly appreciative of these services. Car was clean and ready to go. I don't rent cars often but if I did I would definitely take a look here. read more

Recently rented a car for two weeks due to a death in the family. We had two issues with two separate cars during our stay, but at the end the Branch Manager, Juan, was very kind and compensated us for our issues. Thanks to his wonderful customer service we will rent from this location if we have future rental needs. read more

Horrible service they won't even try to help find a location with available vehicles for you. If your insurance isn't paying top dolar they'll tell you to go elsewhere. Never going to this location again! read more

Bad service. Not willing to help. Have been trying to rent a car through enterprise for over 2 weeks and they dont have small vehicles. It's like they purposely trying to make you rent bigger cars read more

They are very helpful and quick as they can be. The employees were very nice and I would go back when I need another rental.

Let me start by saying I rented from this location for the last 10 years with no issues and have always been happy, until they decided to get a young manager kid that let power go to his head and would not give me a car I reserved because I wouldn't give him a second phone number, This guy has the worst attitude and called me a liar to my face and said he was going to verify and call the number I gave him they better answer the phone and know who I am. When I started to give him the number he said no I'm not getting a car get out of here too bad. Apparently he was the manager and ruined my vacation as he would not give me a car. I'll never go to enterprise again luckily there's a Hertz down the way. Thanks but no thanks sending you an email seems to be a waste of my time after I called your corporate office three times and was told every time a manager was going to call me and to-date still haven't received a call, yeah I don't think you guys take customer service serious. Your just adding this comment here to look good. Good luck I hope your new manager brings you all kinds of business. read more

I was so please with the service. Oscar, Mia, Julio and Daysi were very nice and professional., also so fast. Nice cars and clean. Totally recommend this location in Downey Ca. read more

Worst experience EVER. If you want a trustworthy vehicle DO NOT COME HERE. This location should get shut down for the little amount of stars they DO have. MY VEHICLE WAS NOT INSPECTED PROPERLY. My gas tank did not open to put gas. When I called the location the lady asked if I was pulling the correct lever--at this point I was pulling the string since the lever had tape. She asked me to stick a key or ask the gas station for a wooden stick to pop it open. Proceeded to ask me to go to their location when I was an hour away AT WORK or gave me the option to get towed. HORRIBLE RIDICULOUS SERVICE AND VEHICLES!!!! I don't need an enterprise employee commenting to contact review@ehi.com or care@enterprise.com. I need this location to inspect their vehicles and better customer service. read more

FRAUD... they steal your deposit and over charge. I had to go through them because of my insurance and was told I had to pay for my rental and the deposit in advance which was close to $700.00 (300.00 deposit) when I returned the car I was told the money would be refunded in 3-4 business day. I only got $42.00 when I called I spoke to the Manager by the name of Carlos who stated I was charge for an additional week through my deposit. When I told him I paid in Advance he said that I wasn't charge for a week. He started raising his voice and stated he was going to hang up on me when I ask for him supervisors number. Because they were ripping me off. He denied me telling his supervisor would call me and refused to give me his name and that he was going to hang up on me. I told him that I am a paying customer and they fraudulently stole my deposit and it is they're responsibility to give a customer they're supervisors info when requested. He gave me a fake name and number and hung up. BEWARE!!!! read more

We stopped by here after being disappointed with the customer service of the enterprise on 10900 Firestone Blvd. Carlos at this location was kind and professional and changed our experience with his great customer service. Thank you Carlos and team and happy holidays . read more

Made a reservation for a trip we had ahead of time and when we pulled up they said they called us which they didn't to tell us they are not going to have our reservation available they also didn't not do anything to try a help the situation what sucks is I'm a loyal customer I guess not anymore. ‍ read more

Dropped off my car for repairs and also got a ride from an Agent from Enterprise to the lot, The gentleman named Luis was so helpful and patient with me. He always has a smile with him at all time even this place was so busy. He just took his times to show me the cars and to make sure what I liked. He went an extra miles to advise me from selecting the vehicles and dealing with my insurance while waiting from my insurance agent to call back. Finally, I couldn't wait any longer cuz I have to leave , he took my information down and have it pending until my insurance call back. That what I called the best service. Thank you Luis and the staffs you guys very helpful and took your jobs seriously. read more

Enterprise Rent-A-Car - Car Rental Near Me - Downey, California

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This review is for the location on Firestone about one block west of Rives. Rented twice there in the past year. No problems. Car type requested was available. Very busy but the staff knows what they are doing. Much better than Hertz. read more

Rented a car from them and was nice and clean. BEST CUSTOMER SERVICE EVER! Everyone was so nice and friendly. They were super nice and friendly to my daughter as well. They were happy to answer all my questions. They made sure to show me the car were my spare was. They were just all so awesome. Easy and fast service. Thanks guys I will only rent from you guys when I'm in town. read more

This week I was helped by Grant, who patiently helped me transition into a smaller vehicle (more affordable) and he took the time to patiently explain the different prices and never pushed extra options, but did mention them. He also took the time to answer ALL MY QUESTIONS, which I greatly appreciated. All the while doing do with a big smile. Last week I was helped by Gabrielle, who did well in explaining everything but because I am hard of hearing I didn't hear the question about the AUTO STOP on the Toyota RAV4, so when I left and the car kept trying to turn off I brought it back, and that's when I encountered Carlos, the branch manager, who expeditiously and patiently asked me a couple of questions and was quickly able to figure out what the issue was. He then showed me how to turn off the AUTO STOP, and I was on my way all within a minute. read more

Do not come here!!! The manager José Carlos cuevas is the worst at solving a problem. I was promised PREMIUM SUV per the reservation. When I get there, they didn't had any SUV's. I asked to speak to the manager and he was the worst!!! I would never come and do business here again. Take your business elsewhere read more

Enterprise has by far the worst customer service. I'd never rent from Enterprise again. Extremely disappointing. 1 star is too much.

great all around experience. I was contacted ahead of time and told that a reservation would be held for me. I was given free shuttle rides to and from the penske collision center. everyone was friendly and helpful read more

Such a wonderful, easy breezy and excellent hospitality experience with Downey, Enterprise. I arrived for pick up, with no reservations on 6/4/18 9am I was out by before 10am with all the accommodations I needed. Returned vehicle the following day, quick process for check out! Keven, assisted me with all of my check in and walk through of the vehicle. The following day my insurance also scheduled me a reservation at this location, and again such a quick easy experience. They found a car similar to what I was driving and and they scheduled to pick me up from home to take me to their location to proceed with the check out. Keven, again with his great customer service made everything easy and I was on my way. read more

Enterprise Rent-A-Car - Car Rental Near Me - Downey, California

Execellent service like always !!!! From management to the entire team ! Keep it up guys , because that way you get happy returned customers ! read more

Enterprise Rent-A-Car - SUV I rented the first time . Very spacious and luxurious . Loved it ! - Car Rental Near Me - Downey, California