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Enterprise Rent-A-Car

3.5 (179 reviews)
Open 8:00 am - 6:00 pm
Updated 1 week ago

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Avoid at all cost!

To my surprise I left my wallet at home, 20 miles away. I was picking up a rental car. My insurance company referred me to this place. They refused to accept a photo front and back of my drivers license on my phone. The office manager accused me of fraud. They forced me to go to the DMV to print out proof that my license was valid. The degree of inconvenience cannot be measured in words. The DMV!!? My insurance company sent them everything required to rent a car. They treated me so poorly that I felt discriminated against. I couldn't believe that even with the detailed information they received from my insurance company they treated me as though I was a criminal. Unfortunately, I will never utilize this location again, unless the manager is replaced. I recommend the Enterprise on 7651 Firestone Boulevard. The staff at that location is courteous and the manager is not a racist and rude individual who lacks empathy for other people.

That damaged conditions of rental
Jacqueline Z.

Manager Marie dismissive about car conditions unsafe- sent my daughter to cashier to ask for a stick to poke at gas leverage & advised her to also poke at it with the key. Left my daughter stranded. In La Cresenta with special needs child. This location wasn't like this- seems new management disgraced the location. I had to resolve this during my job and call Glendale Enterprise, Corporate and email CEO Christine. This is a complete shame for the monies being paid for a rental we should get a decent working car! From our car being in body shop- my daughter owning & driving a 2022 Honda Sport Civic and down graded to a Damaged dysfunctional vehicle where the gas leverage is taped damaged and Nissan can NOT be refueled. Who does this to their Mercury Referral clients? Complete Trash for service UNSAFE- Dangerous completely horrific. Unbearable zero stars! Thumbs DOWN-

The check engine light.

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5 months ago

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25 days ago

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8 months ago

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3 months ago

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11 months ago

They have horrible customer service and there cars are dirt they have an old wet stain from letting from ICE melt, no values and respect

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Helpful 7
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9 months ago

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2 years ago

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1 year ago

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10 months ago

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11 months ago

Terrible algorithms control pricing cars hard to get anyone from corporate on the line.

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1 year ago

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2 years ago

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3 years ago

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1 year ago

Excellent Service!! All the employees were courteous and respectful. I will highly recommend the Enterprise Rental place.

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9 months ago

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1 year ago

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2 years ago

Really nice service! Maria was the one who helped me out. Even recommended to extend an extra day for the car!

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3 years ago

Great personal fast and easy they pick up up and drop you off from places if you been a vehicle accident. All staff very nice.

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Photo of Ivan L.
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4 years ago

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6 years ago

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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2 years ago

They are very helpful and quick as they can be. The employees were very nice and I would go back when I need another rental.

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4 years ago

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2 years ago

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2 years ago

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3 years ago

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5 years ago

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4 years ago

Helpful 3
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8 years ago

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3 years ago

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6 years ago

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4 years ago

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4 years ago

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4 years ago

Enterprise has by far the worst customer service. I'd never rent from Enterprise again. Extremely disappointing. 1 star is too much.

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4 years ago

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8 years ago

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7 years ago

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Page 1 of 5

Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

Special shout out to Arna Bontemps, Paul Try, Joe Grelock, and the onsite Manager who's Traverse I accidently requested to rent.

Mentioned in 2 reviews

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I must say, it's not often one encounters a beacon of competence in what can only be described as a…read morechaotic environment--but today, that beacon was Brooke at Hertz Car Rental. The scene was, in technical terms, absolute pandemonium. Customers everywhere, tasks piling up, and one employee... holding a plate of food while promising to "get back to me shortly," which is never a reassuring phrase when you're trying to return a vehicle. Enter Brooke. Despite clearly juggling multiple responsibilities at once--like some sort of customer service octopus--she took the initiative to approach me and ask if I needed assistance. No prompting, no dramatic sighing, no passive avoidance. Just... help. Immediate, efficient, and refreshingly (that's "human," for those less multilingual). She proceeded to handle my return seamlessly, closing out the order with the kind of competence that makes you briefly consider writing a thank-you email... or, in this case, a Yelp review. In a world where being ignored is often the default setting, Brooke chose excellence instead. Efficient, attentive, and proactive--three traits I wish were more widely installed in customer service representatives. 10/10. Would gladly be helped by Brooke again. Preferably without the background chaos, but one mustn't be greedy.

Yesterday at the Hertz location on Firestone, I had a concerning experience with the manager, Joe…read more While I was standing at the counter, he initially attempted to assist another customer who arrived after me, until that customer pointed out that I was there first. Joe then told me he would be "right back," but instead informed me that my driver's license was invalid even though it is a valid, unexpired Georgia-issued license. I had rented from this same location just two weeks prior with no issue using the same license. When I asked for clarification, Joe repeatedly stated that there was no bias involved but did not provide a clear or legitimate reason for refusing the rental. I was referred to this location because my vehicle is currently being repaired across the street at Jeep, making the situation especially inconvenient. Based on this experience, I would recommend exploring alternative rental options. I personally had a much better experience booking through Priceline at a significantly lower cost.

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Enterprise Rent-A-Car - carrental - Updated May 2026

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