Alexzander and LaNette were such a light! Thank you both for helping us, especially after a long…read moreday and a long flight delay. We appreciate you both and thank you for the wonderful experience!

Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

Saying I hate enterprise is an understatement- these people don't even deserve one star. CALLING…read moreTHEIR CUSTOMER SERVICE DEPARTMENT GETS YOU NO WHERE-I AM PROOF. Their branch in Miami airport is a flaming dumpster fire (have called customer service 5x no resolution ) - Miami gave us a broken car with a faulty engine - and the enterprise at LAX isn't any better. I lost a custom dog collar in the Range Rover we rented. Immediately called them and filled a form online. Got a message hours later that they didn't find it- a month later got a call from a guy saying he found a dog collar in the Range Rover as he'd accidentally dropped his credit card between the seat . He was kind enough to contact me and send it to me via mail (what was left of it) What I got back was basically a few stones and my dog's tag. Some certified a hole ripped up the collar, made a piece of jewelry for themselves with the clasp and then dropped the pieces they didn't want back in the car. I hope you go to hell. So, not only does enterprise not do their job when it comes to lost and found- either the employees themselves or the people renting cars are kleptomaniacs and steal valuables. Humanity is in a sad place if someone doesn't have money to buy a necklace and steals a chain made for a dog. Enterprise is a disgusting organization and anyone who works for them is inept. A bunch of criminals work here. Truly the worst of humanity and low IQ. Oh and their lost and found doesn't have a phone number. I can't even imagine the things they've stolen from customers / had stolen by the people that rent their cars due to their inability to do their job. This corporation is a subsection of the worst of humanity. * Also in response to Nellie- what a liar. You guys aren't going to do ANYTHING. No one has reached out to me I keep having to chase to get help or a response. LIARS. "Be prepared to share" - what a joke

A+ service. Had to come here last minute for an emergency rental situation - they were quick,…read morefriendly and most efficient. I had no idea renting a car could be so easy, stress-free and quick. SO many places try to rob you and completely rip you off, not this place. Highly recommend!!

LAX CAR RENTALS- when I tell you run don't walk to Prime Car Rental believe me . We came here…read morebecause of a Yelp referral and it was amazing service from the beginning to the end . Alex is your go to guy and he was quick and told me exactly what to do to get there . Paperwork was quick with great options of cars ! We ended up getting a Honda accord that was real lovely and new. Highly recommend Prime Car . You won't be in any more long annoying lines !!! Enjoy !! And you will get personalized service too .

Enrique the manager is really helpful and excellent service. We rented a Rouge and had some…read moreproblems with the car. Enrique took care of it very quickly. Excellent and speedy service.

On balance and having been an Emerald Club member for 35 years, I'd say National is the best among…read morethe big 3. Easy to rent, easy to return and competitive rates

Great customer service, good cars and ver reasonable one-way dropoff rates…read more Give them a try - we are happy we did.

Disappointing customer service and vehicle maintenance…read more I had a highly frustrating experience with this location regarding vehicle safety and communication. We were leased a rental car that, upon closer inspection a day into driving it, was found to have two damaged tires. This is a significant safety oversight that should have been caught during a standard pre-rental inspection before the car was allowed on the road. When I brought this to the attention of the branch, the manager, Nathan, assured me he would follow up with his senior manager to resolve the situation. Unfortunately, that follow-up never happened, and communication completely stopped on their end. Fortunately, our credit card company reviewed our photographic evidence of the pre-existing damage and fully resolved the dispute in our favor. While the financial side is taken care of, the lack of thorough vehicle inspections and the unfulfilled promises of management mean I will be choosing other rental options in the future. Inspect your vehicles carefully before leaving this lot.

Went LAX to take a friend to get a car. Got caught in the brand new building. We could not get out…read moreof there. Luckily Ricky Davenport came to our rescue. Wonderful gentleman. So helpful. Big thanks to him. He would not even take a tip!

Avoid renting from Hertz at LAX. No matter who you choose for car rental in LA, all is now…read morelocated at a central facility. So, I can't blame them for bus experience. You arrive and get dropped a decent walk with bags. Little to no signage. You go to level 5. Massive line at Hertz. NO signage that if you are Gold you go to Level 3. We figure that out. At Level 3, big Hertz board and 1/3 of pre-assigned cars say "See Desk". So, NO advantage there. Another line. After a wait and standing at the desk for a good 15 minutes only to discover that the car we rented was there, in the pre-assigned spot. It took an HOUR to get car as a 5-star member. I simply can NOT recommend Hertz in LA.

The drive from the airport to the rental facility takes around 10 minutes, although keep in mind…read morethat LAX traffic can make the return journey longer. The facility itself looks quite new and modern. Once you arrive, you need to go up to the 5th floor following the signs to the rental counter. It's a bit of a walk from where the shuttle drops you off, so keep that in mind if you're traveling with luggage. There are both elevators and escalators available. Once I reached the counter and was helped, the actual rental process took less than five minutes. One thing to be aware of is that the rental clock starts when you sign the contract, but you then have to go all the way back down to the 1st floor to pick up your car, which takes additional time. Almost 20/30 minutes of people in line waiting to get a car. Drop-off was incredibly easy. Just follow the Budget signs, and attendants guide you through the process. You simply leave the keys in a little basket inside the car, and cameras scan the car as you drive in. I'm still impressed by how they somehow knew the car had been returned with the correct fuel level and without any new damage. The rental time stops as you drive into the return area, which takes away some of the stress if you're cutting it close to your scheduled return time. The free shuttle back to LAX takes around 10-15 minutes, but allow extra time for traffic. The shuttle operates on the lower level only, which is the Arrivals level--the same level where you'll be picked up when arriving at LAX. There are plenty of shuttles going back and forth.

LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

Renting a car in Los Angeles, California…read more.. My friend, Dan O., gave me a tip that I still use to this day: Autoslash.com I feel like I get the best deals here. That's how I decided to rent a car from Fox Rent A Car. I caught the free shuttle outside of Terminal 6 at LAX. It did seem like other rental car companies had more shuttles pass by, but not a huge difference. The clerk that helped me was friendly and efficient. I found my assigned car fairly easily and rode off uneventfully. So far so good! I didn't even have to fill my tank up yet. Haha! I will fill it on my own instead of paying $5.99 per gallon of gasoline of they fill my tank. I'm quite sure that I can find a lower price than $5.99.

**Terrible Experience at FOX Rent-a-Car/Europcar at LAX, July 11, 2026**…read more We had an absolutely horrible car rental experience at LAX on July 11, 2026. We arrived around 11:15 AM and had pre-paid through Expedia. We waited almost an hour in a hot building with very limited seating just to check in. The facility was extremely crowded, and many customers were waiting over an hour for their vehicles. The associate told us an upgrade would cost $200 plus taxes, which was just over $220. I remember this clearly because I called my sister to make sure the upgrade was okay since she was covering the cost and paying us back. After authorizing the charge, we were told we would have to wait 45 minutes for a car because none were available. To be clear, our original rental car was not available either. We ended up waiting over another hour. We finally received a car that was dirty and smelled. There were almost no cars in the lot, and we did try to switch to a different vehicle, but the only other option was not a 6-seater, which was the reason we had paid to upgrade in the first place. We arrived at 11:15 AM and didn't leave until approximately 1:30 PM. We lost over two hours of our vacation just trying to get a rental car. The billing was another issue. We were told the upgrade would be just over $220, but the paperwork we received stated the charge would not exceed $304. That was already different from what I had told my sister the upgrade would cost. We were later charged approximately $390, supposedly due to a charge for a full tank of gas. We had filled the car in Malibu the day before and had barely driven it, so there was more than half a tank remaining when we returned it. When we contacted customer service, they were rude and dismissive. They offered only a small credit toward a future rental, which is useless because we will never rent from them again. When my husband requested to speak with a supervisor, we were told someone would call within 72 to 96 hours. When he asked to speak with the supervisor who was apparently there, the representative refused. This was an unacceptable experience from start to finish. Long waits, a dirty and smelly vehicle, unexpected and questionable charges, and terrible customer service. We rented through Europcar, not FOX, but apparently they are connected or operated by the same company. Travelers should be aware of this and carefully check all paperwork and charges before signing anything. **We will never rent from this company again.**

I rent cars from time to time and it's not always a pleasant experience. Today I was helped by…read moreTrenton and the area manager (name I didn't catch but she was great) . This is a no frills, down to business location and I am super grateful for the professionalism and promptness I found here.

I had the worst experience at the Enterprise. They refused to take my rental for a swap due to a…read moredent that "wasn't documented" when I called the original location I got the rental from they confirmed it was. I also stated I had a video of the representative pointing it out he said "I can't see it" then began to mention how he couldn't take it because it had tint. What a waste of time!

I experienced great service the pickup from the airport was fast and driver was friendly. Upon…read morearrival to the rental office I was in and out in less than 15 minutes. They also have after hours return if you ask for it but I didn't need it. I'll definitely use them again when I'm back in this area.

Great. I had a very good experience with this company. It…read morewas my first time that i became familiar with this rental car company through discover car website. The staff were very polite, knowledgeable and helpful . The car was very clean and new. Also thanks to Danial who helped me a lot with my luggage and gave me a ride to airport, very polite and understanding.