Manny and Josh were such great help. I had a reservation set up and they had my vehicles ready and…read moreclean. Great customer service and they made the process so easy!! Thank you guys! I will definitely be back!

Horrifying experience!!! I waited and waited and waited! One…read moreemployee at the counter to handle a long line. Each customer takes quite a long time. They need more employees! ***ALSO*** beware! They are not in the digital age yet. ***They only take physical credit cards*** THEY DON'T HAVE APPLE PAY!!!!! I got stranded there and they were of no help... I asked " can I put the $300 (only $350 credit available ) on a credit card and pay the $85 rental fee in cash or with my debit card " NO No accommodation whatsoever and absolutely 0 concern.

Jose and his staff were very kind and understanding. They made sure I was taken care of. The car…read morewas a 2021 Nissan Altima and drives like a dream! His customer service was amazing! I will only go to him if I need another car. Thank you Jose and team!! Thank you so much again Jose you really made getting a car so simple !!! . It was a very easy smooth transaction! I would Definitely recommend Thank you so much again!! See you guys next time.

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Did not honor reserved car, left whole family without car, did not try to assist, offer any help,…read moreand were down right rude!

They're trying to charge me $615 for a rip in the seams of one of the backseats of the car that was…read morethere the moment I received it and put my backpack in back. It's one of the most obviously predatory claims I've ever seen from a company. They intentionally dirtied the backseat far from how I left it in the photos of the little tear, and did not provide the cost from a repair shop - just their own charge of $615, despite saying the work it getting done by a shop outside their company. Shady and scammy as can be, trying to prey on people with too much money or people who aren't that bright. Disgraceful. Won't be renting from a branch of theirs ever again, regardless of how this plays out on my end.

If you see Evan there you're in good hands. All the staff is attentive. Easy to get to, drop off…read moreand clean. They rent newer model Toyota Camry, Corollas and a few other small SUV vehicles from what I've seen on their lot. Would definitely come back, as it's close to home and the ease of getting there. If you're dropping off your vehicle and you don't live far from their office they'll give you a ride back home-very helpful! Thank you Enterprise!

I wish I had everyone's names to write this review but the person that stood out the most with her…read moreexceptional care is Chloe. She goes above and beyond to insure the care and satisfaction is met. This is my go to enterprise for now. She's got everyone on her team adhering to the highest customer service.

Got a car here for a month since got into a car accident and my insurance assigned me to here…read more This is my 8th time here, most are due to my car repairs and couple is just simply rental. Small but do have enough car with varies type to choose from. This time, I didn't have much choice since it right after holiday and they're not done cleaning it. Staff are very attentive and friendly. The place is clean and they do have car service from and to your destination within 1-3miles radius. The car was abit smokey when I got it and they did offered car upgrade on next rental. Overall, not bad and with good service.

I rented a car from them the manger is super nice and the person who helped me is great I forgot…read morethe names but the were really professional and nice

Reserved weeks prior called to reconfirm my reservation and just how they had stated the first time…read moreeverything was great. Got there really quick process, I was able to do some of the check-in through the app so it was really fast. The car was great, clean no problems easy return. My bill was exactly what they had quoted me. Definitely coming here again.

Horrible Customer service. We had made a reservation for five P.M. called at 4:30 to confirm that…read morethey would accept the form of payment head over to pick up our vehicle and had the gate closed on us exactly at five P.M. the so-called manager Luis refused to help us and went to make a false claim that their system goes off at five P.M. There was nothing he do . But call contact customer service. We went ahead and ditches that Customer service representative told us that the system does not shut off, and he could have helped us out the most horrific part of it all as it he claim to be the location manager, and from the reviews he's been employed at this location for more than five years. It's unacceptable for a company like Avis to employee people like this. They have no ethic and cannot be professional Save, Yourself, the headache and just go elsewhere.

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

Would not recommend, not even to my worst enemy…read more Made a reservation and then was told after I showed up to pick up my vehicle that no cars were available. Apparently someone had damaged the car I was scheduled to take, and the attendant refused to give me a reasonable alternative, despite the lot being full of other options. Despite having status with National, I will be considering other more reliable brands in the future.

Hieu is super patient, kind and professional no matter who he is dealing with. Thank you Hieu!read more

Do yourself a favor and avoid this location for car rentals or anything related to your…read morereservation!!!! I was traveling to Southern California with a rental car from Hertz that I picked up at a different location in my hometown. Unfortunately, the vehicle we were given had a very strong cigarette smoke odor. When we initially inspected the car with the employee at the original location, the smell wasn't nearly as noticeable. However, once we turned the vehicle on and started driving for about 5-10 minutes, the cigarette odor became significantly stronger. It was so deeply embedded in the vehicle that we could smell it coming through the vents. We tried rolling down the windows and using car freshener, but nothing helped. Because of our travel plans, we weren't able to immediately return the vehicle. Once we arrived in Southern California, we went to this location hoping they could help us exchange the vehicle. Instead, the employee told us that he couldn't determine whether we had smoked in the vehicle or if the previous customer had, and that we would therefore be responsible for a smoking fee in addition to the vehicle exchange. He told us the fee would be $400. I explained that I was traveling with older family members who have health issues and were having a difficult time tolerating the cigarette smell. Unfortunately, there was very little empathy or willingness to help resolve the situation. We even asked him to come outside and assess the vehicle himself. He sat inside and acknowledged that there were "a lot of different smells in this car," yet we were still told we would be charged. The frustrating part is that we were the ones given a vehicle that already smelled strongly of cigarette smoke, and we were simply asking for help exchanging it. Here's what I learned after dealing with this location: 1. Call roadside assistance and explain that you were given a vehicle with a strong smoke odor that you cannot safely/comfortably drive. 2. They can connect you with the appropriate department, which can create a case number and help locate another vehicle of the same size. 3. Go to the location they direct you to and exchange the vehicle there. This was ultimately how we were able to resolve the situation. If you need to rent a vehicle in the area, I would personally recommend going to the John Wayne Airport location instead. We had a much better experience there, and they had more vehicle options available. The biggest issue for me wasn't even the fact that the original car smelled like smoke.. mistakes happen. It was the lack of empathy and willingness to help when we brought the problem to this location. I hope management addresses this because customers shouldn't have to fight this hard to resolve an issue with a vehicle they were given.

Maybe it was luck, but I had a great experience here!…read more My car was stolen so I needed a loaner and I got a solid deal for 2 weeks. Here is where Hertz earned this 5th star-- their listed hours were incorrect on their website- they called me to warn me as I would've shown up after business hours. Customer service was solid for me- I had to extend my time for another 2 weeks and was able to do it seamlessly. Car was fine for the month that I had ( Tesla ) and I look forward to using them again for my rental car needs. 19

They don't know the meaning of customer service, I even spoke with the supposed manager on site,…read morehis name is Faisal but this person is the worst, remind me of been in Africa where they don't care about customers. I did a reservation for an EV vehicle, they claim they don't have it and they want to give me another car but for a different price. I don't know if this is a switch and bait tactics but the difference was $300 more. Horrible customer service, they need to re-train this people.

Jessie is the best every time I call him…read more It's located right next to the airstream on Beach Boulevard between Bolsa and McFadden. They're only open till one on the weekends. Rent an electric vehicle for better prices. And sign up for messages for discounts.

Jesse is very professional and love what he does for customers, thank you! Easy and fast processed,…read moregreat service!