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VC VAN RENTALS

5.0 (1 review)
Open • Open 24 hours

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9 months ago

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Alamo Rent A Car

Alamo Rent A Car

3.4(101 reviews)
4.6 km

I went to Alamo to rent a car, however, I got there an hour early and the representative let me…read moreknow that was not a problem. The representative, Eduardo callentano, helped me out and was very easy going and personable. Due to circumstances, not under Alamo's' control, the vehicle I reserved was unavailable. Eduardo was able to set me up with a very nice option, that was satisfactory to me and the wife. I've rented from other companies before, this was my first Alamo experience, and the rep helped to make it very smooth. Thanks again.

Standing in a line that has over 10 parties behind me but when I got into line had 6 parties in…read morefront of me. So it is busy here on the Friday before Christmas. However they have two people working the counter intermittently (with one that is consistently working the counter). The problem is that the one that is primarily at the counter does not seem to work with any urgency or desire to lessen the wait of all the people waiting for him. From just walking in and out from behind the desk to showing people which cars are available in the lot...what should seemingly take a short amount of time takes quadruple the time. If you're going to rent from here, especially close to a busy time...don't expect to leave within an hour. I've been here for 90 minutes. Update: They now have no cars. And are scrambling to find cars in their network nearby. Although I had my reservation booked months ago.

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.6(175 reviews)
2.3 km

On a Friday morning, when the mechanic informed me they probably wouldn't get to my vehicle that…read moreday, I decided I needed to rent a car. We've always had good luck with Enterprise Rentals. You can reserve online! Great! Reserved a small/mid-size SUV to pick-up at 1:00 that same day. Everything confirmed. When I arrived, I was disappointed that there were no vehicles available! Ummm! The why do I have a confirmed reservation? "Well, you made a last minute reservation and others had reserved before you". Yes, then why was I able to make a reservation for something you don't have? "You can stick around and see if anything gets turned back in, or we can call around, see if any other shops has an available vehicle." I didn't have time. I was dropped off by Uber, still had to go by mechanics to get necessary items from my vehicle, then drive to Fullerton for my scheduled shift at 2pm. They were very polite, but I was stumped. What to do!! An Angel entered (unfortunately, I did not get her name). She was apprised of the situation. She came over and asked if I would take a Chevy Malibu instead of the SUV. They'd, of course, discount the cost. YES! Please! Thank you! They did a quick wash, walked me through an inspection and handed me the keys. Quick stop at the mechanic and I made it to work with 5 minutes to spare!! I wasn't pleased I had a confirmation for a vehicle with no vehicle available. I should not have been able to make any reservation! However, it all worked out in the end, thanks to the Angel! The Malibu was a zippy little car, but was happy to get back in my van Monday afternoon! Returning the Malibu was quick and easy! I will recommend this branch and will return ... but I will probably call to confirm there is a vehicle available

They never picked me up. Scheduled in advanced via online and called the same day to schedule a…read morepickup at a nearby store. Person on the phone confirmed the pickup time and location. Waited and waiting and no one showed up. Called the store again and they said they have zero records of a pickup and that I was suppose to pickup the car myself. Decided to call an Uber instead and saved a few hundred dollars.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Avis Rent A Car - Written policy from Avis website confirming key drop process.

Avis Rent A Car

1.8(137 reviews)
4.8 km

I would like to acknowledge and commend the excellent customer service at the Avis Anaheim location…read morefor The man named Luis, who was very personable, friendly, knowledgeable and considerate. I enjoyed his, kind, and respectful services. Not only did he give top notch customer service. (I own 2 business throughout O.C. AND KNOW THE IIMPORTANCE OF GOOD C.S ) He upgraded my Vehicle at no cost and after I brought the car back it had accured several charges during which they were correct ..,but Luis told me that he would help me with them. i'm very happy with Luis, he had me in and out so fast I couldn't beleive it. I actually have never experienced exceptional client service from a car rental. He went over and beyond great hospitality. Luis is the reason im changing my business car rentals over to Avis. i'm a really satisfied customer

This location added bogus fees and lied about fuel level to charge me an extra $80 after drop off…read more They have a key drop box at the location and have that listed as a service on their website, but if you plan to drop off the car after hours (which Avis policy explicitly allows at locations with drop boxes) they will take that as an opportunity to add in additional charges. Those costs are already part of the rental through the next day (again, per Avis policy). Please see photos of policy from their own website attached. Link to their site here: https://www.avis.com/en/locations/us/ca/anaheim/ana I filled the tank before returning (even topped it off to be sure) but they claim it was low fuel and charged me that, I'm sure as a way to "punish" the after hours drop. Save yourself the headache of the unexpected and unethical business practices and rent somewhere else. Theres a Hertz across the street.

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Avis Rent A Car
Avis Rent A Car - Nasty

Nasty

Avis Rent A Car - Photo from website for this location showing that keydrop is available.

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Photo from website for this location showing that keydrop is available.

VC VAN RENTALS - carrental - Updated May 2026

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