Pretty average. Kind staff. Par for the course prices. Gave me a lift back to my mechanic.read more

I am writing to formally complain about an extremely negative experience I had at an Enterprise…read morelocation due to the behavior and customer service of an employee named Valerie. I had a rental car arranged through my insurance company following a car accident. My husband, who is the primary account holder on our insurance, handled the initial phone conversations with Enterprise. During one call, Valerie informed him of the business hours and stated that the vehicle could be picked up "anytime that day." Later, my husband called back and spoke with a different representative to clarify whether picking up the vehicle that evening would count as a rental day. He was told it would, so he explained that we would come in the following morning instead. He was told this would not be an issue. The next morning, I arrived at Enterprise early, having arranged a ride so I could get to work. Valerie was working the front desk. When she asked for my reservation number, I attempted to pull up the confirmation number provided through my insurance app. Before I could show her, she cut me off and said, with noticeable attitude, "No, it's not in an app, it's in an email." I explained that I had not received an email. From that point on, her demeanor became increasingly rude and dismissive. She stated that my husband had a 1:00 PM reservation the previous day and that he "didn't show up." I called my husband immediately, and he confirmed that he never made a reservation or committed to a pickup time due to work. I relayed this to Valerie, but she continued to repeat herself in a snarky manner, insisting we had missed an appointment. I again explained that we did not have a reservation and was told we can come in first thing in the morning. She then stated that there was only one car available because we missed our "appointment," despite the lot being full of vehicles. At this point, I made it clear that I did not know what conversation she believed she had with my husband and that I simply needed the rental my insurance company had arranged. I did my best to remain calm and not take her treatment personally. She handed me keys and had another employee take me to the vehicle. For context, I have never rented a car before, I had just been in a car accident, and I am currently pregnant. I did not expect the rental process to be stressful, confusing, or emotionally draining. Unfortunately, the experience worsened when we returned the vehicle. My husband accompanied me this time. Upon checking out Valerie informed us that there were additional daily charges due to an "upgrade." We immediately questioned this, as we never requested an upgrade. She responded defensively and argued with us, stating that she had gone over different vehicle options with me and that I chose the upgraded one. This is simply not true. She explicitly told me there was only one vehicle available. When I calmly explained that she had not been helpful throughout the process and that her behavior had been consistently rude, she continued to argue. I informed her that I was done engaging with her and stepped away to allow my husband to complete the return. While doing so, she commented to him, "Well, I must have just given the attitude right back to her then." This remark was unnecessary, unprofessional, and completely inappropriate. Valerie's conduct throughout this experience was condescending, argumentative, and unprofessional. At multiple points, she misrepresented what was communicated to us and treated us with clear disrespect. Because of this experience, I will not return to Enterprise, and I felt it was important to formally document what occurred. I hope Enterprise takes this complaint seriously and addresses the behavior described above. No customer should be treated this way.

Don't sign anything unless you know it was the price that was told to you make sure everything is…read morecorrect. Make sure you take pictures of any scratches or damages before you takeoff and make sure you take a picture of your gas as well cause they will try to charge you for a full tank of gas when there's actually maybe a half a tank or even less Just be careful. If you do go there I wouldn't recommend it.

Sergio at the front check in desk is great . Has been very patient with us the whole way Got us…read morebooked a great car for a great price ! For our company ! Will continue to come back Thank you ! Underground Inc

Hertz off beach blvd in Huntington Beach is the best place to rent from locally IMO. I have been…read morerenting solely from this team since February as I have to drive out of town for work weekly. The entire staff is incredible friendly, helpful, and cordial. They are attentive to my needs and speedy in getting me into a clean and new car! I reserve ahead of time through my work and they always make sure that I drive away in a car on time. Everyone here is personable, professional, and by the book. I love that all the cars have the newest tech in them- I feel safer than when I do driving my own car as these are newer. I truly appreciate renting from this specific location and am so grateful for the team here.

Do not even waste your time! Believe the overall review score!…read more They are terrible! I reserved a car online and even stopped by the day before to confirm that they would have an electric car for me available on the day of pickup. They said, oh yes, most definitely! I tried calling the morning of my pickup and no one answered. Then I Uber there only for them to tell me that they do not have the car available. They were trying their hardest to to rent me the hybrid that was there. I said absolutely not. That's not what I reserved online! I then Ubered to Avis and rented my electric car. I should have stick with Avis. I have always had a great experience there. I'll never go back to Hertz! One and done for sure!!!!

Recently rented a car from here. They did not have the one we reserved which was Toyota Camry, so…read morethey gave us a Subaru instead at time of pick up. Fast efficient and away we went. Car return was at night after hours but there is key drop box available for convenience. This place is a keen competitor to Enterprise down the street.

Terrible customer , service . License had very light scratch would not assist me what so ever or…read morelet me speak to a manager . Try Hertz ! The gentleman that helped me said " it's on your confirmation license cannot have any scratches or damage at all " . See my pickup details does not explicitly say that

Let me start by saying that I will definitely use them again…read more I was turned away from a car rental place at the airport, because I don't have a credit card (I refuse!). I had never had this happen to me. I was stuck wondering, what do I do? I'm in southern California, I have big plans, and no car. I tried another area, but they were not helpful, but someone saw my distress and said, "I can help you." He made a phone call and told me to wait outside and someone would pick me up and take me to a place. I figured it would be some random place with the worst broken down cars. I was dropped off at a small office minutes from the airport. I walked in and the person there was AMAZING! He was friendly, took my information, and within minutes, I was driving out in a nice medium size car. I worried that the return process would cause a problem. I guess, I was just waiting for the other foot to drop. Could it really be this great? The answer is YES! It truly was. No complaints at all. I will recommend this place and will be back next time I'm in California. ....... .. . .. ..

Friendly and professional service. Convenient to the airport and free pickup. Highly recommend.read more

This is the best car rental experience you will ever have. Jesse is the best! He goes out of his…read moreway to accommodate your needsand is so professional! I will definitely be back!

I had a great experience here. I especially want to point out that Jesse is very helpful and just…read morehas a very infectious positive attitude! I can't say this for a lot of other car rental companies I have went to in the past! I just moved to Huntington Beach and I had to return my budget truck and also rent a car until my car showed up and everything went very smoothly. It was very quick and just all around great I will definitely be using this as my rental car place from now on!

Zach helped me out and made sure I was comfortable and in the car I needed. Maria came and picked…read moreme up from the car repair and kept me company on the way to get my car. All-in-all a great experience.

Was an easy rental experience. Great customer service. Got the car quickly. Easy pick up and drop…read moreoff experience. Car was clean.

Rented a Huracan Evo. The car was in excellent condition, clean exterior/interior, and mechanically…read morespot on. Huge thanks to Ali for an outstanding experience. I highly recommend them to anyone looking to rent a supercar. 5/5 stars!

If you are looking to rent an exotic, you must reach out to Ali. He is super friendly and helpful…read more He was able to answer all my questions and gave me the best deal on the Huracan Spyder they just added to their fleet. I highly recommend them and will be using them again in the future. Thanks again for making my dreams become a reality.

Needed to get a rental car for a couple of days while mine was in the shop. Very easy reservation…read moreprocess and pick up process. The return process was also very easy. All in all hustle free and if I find myself needing a rental again, would definitely come back to the location. The price for a rental was also extremely reasonable better than a lot of other companies. I did not need it, but saw they also do offer shuttle service to the airport which is a nice feature to have if you were flying in or out of town

On Sunday, 4/19 around 3 p.m., I was leaving home to run errands when four dashboard warning lights…read morecame on, including the check engine light. Realizing I would need a car, I immediately began looking for a rental. Since it was Sunday afternoon, many places were already closed. I found Stop-N-Go Rent-A-Car and booked a vehicle online after seeing their reasonable prices. I called to confirm the reservation, and Ben, the owner, verified everything and honored the quoted price. I arrived shortly before closing, feeling stressed and overwhelmed, but Ben was incredibly kind and accommodating from the start. I rented the car from Sunday, 4/19 through Saturday, 4/25. Throughout the entire process, Ben was honest, transparent, and genuinely helpful. He truly went above and beyond and was a lifesaver during a difficult week. When I returned the car with my daughter and planned to Uber home, Ben kindly offered to drive us instead. My daughter had recently fractured her foot and was limited in mobility, so his kindness meant even more. He has a very humble, fatherly presence and made a stressful situation much easier. I would highly recommend Stop-N-Go Rent-A-Car to anyone in need of a rental car, and I will be referring others to Ben. I'm very grateful for the kindness and exceptional service he showed me and my family. If I could give him ten stars, I would. Such a wonderful, ethical and amazing business. Thank you!