I just want to take a moment to personally thank Enterprise -- most importantly their branch…read moremanager, Niyazee -- for an incredible experience. This was my first time ever renting a car at the age of 32, and I honestly didn't know what to expect. I had never dealt with my insurance company before, so I was a little nervous going into it. From the moment I walked in, Niyazee's customer service was exceptional. He was patient, kind, and took the time to walk me through every step of the process. What could have easily been a stressful situation ended up being completely painless and seamless thanks to his professionalism and genuine care for his customers. It's rare to meet someone in customer service who goes above and beyond just doing their job, but Niyazee truly did. I left feeling confident, valued, and grateful. Enterprise, you've earned a lifelong customer -- thank you again for making my first experience such a positive one. And thank you Chloe! You were amazing as well!

I am writing to formally complain about an extremely negative experience I had at an Enterprise…read morelocation due to the behavior and customer service of an employee named Valerie. I had a rental car arranged through my insurance company following a car accident. My husband, who is the primary account holder on our insurance, handled the initial phone conversations with Enterprise. During one call, Valerie informed him of the business hours and stated that the vehicle could be picked up "anytime that day." Later, my husband called back and spoke with a different representative to clarify whether picking up the vehicle that evening would count as a rental day. He was told it would, so he explained that we would come in the following morning instead. He was told this would not be an issue. The next morning, I arrived at Enterprise early, having arranged a ride so I could get to work. Valerie was working the front desk. When she asked for my reservation number, I attempted to pull up the confirmation number provided through my insurance app. Before I could show her, she cut me off and said, with noticeable attitude, "No, it's not in an app, it's in an email." I explained that I had not received an email. From that point on, her demeanor became increasingly rude and dismissive. She stated that my husband had a 1:00 PM reservation the previous day and that he "didn't show up." I called my husband immediately, and he confirmed that he never made a reservation or committed to a pickup time due to work. I relayed this to Valerie, but she continued to repeat herself in a snarky manner, insisting we had missed an appointment. I again explained that we did not have a reservation and was told we can come in first thing in the morning. She then stated that there was only one car available because we missed our "appointment," despite the lot being full of vehicles. At this point, I made it clear that I did not know what conversation she believed she had with my husband and that I simply needed the rental my insurance company had arranged. I did my best to remain calm and not take her treatment personally. She handed me keys and had another employee take me to the vehicle. For context, I have never rented a car before, I had just been in a car accident, and I am currently pregnant. I did not expect the rental process to be stressful, confusing, or emotionally draining. Unfortunately, the experience worsened when we returned the vehicle. My husband accompanied me this time. Upon checking out Valerie informed us that there were additional daily charges due to an "upgrade." We immediately questioned this, as we never requested an upgrade. She responded defensively and argued with us, stating that she had gone over different vehicle options with me and that I chose the upgraded one. This is simply not true. She explicitly told me there was only one vehicle available. When I calmly explained that she had not been helpful throughout the process and that her behavior had been consistently rude, she continued to argue. I informed her that I was done engaging with her and stepped away to allow my husband to complete the return. While doing so, she commented to him, "Well, I must have just given the attitude right back to her then." This remark was unnecessary, unprofessional, and completely inappropriate. Valerie's conduct throughout this experience was condescending, argumentative, and unprofessional. At multiple points, she misrepresented what was communicated to us and treated us with clear disrespect. Because of this experience, I will not return to Enterprise, and I felt it was important to formally document what occurred. I hope Enterprise takes this complaint seriously and addresses the behavior described above. No customer should be treated this way.

Sergio at the front check in desk is great . Has been very patient with us the whole way Got us…read morebooked a great car for a great price ! For our company ! Will continue to come back Thank you ! Underground Inc

Don't sign anything unless you know it was the price that was told to you make sure everything is…read morecorrect. Make sure you take pictures of any scratches or damages before you takeoff and make sure you take a picture of your gas as well cause they will try to charge you for a full tank of gas when there's actually maybe a half a tank or even less Just be careful. If you do go there I wouldn't recommend it.

good rates and nice customer service. I usually deal with Ed. only downside is that they are not…read moreopen on Sunday but I think airport locations are. Hertz gave me a chance to rent an EV and I like them

Seems like a trend for Hertz. I see reviews in 4 cities all less than admirable. I guess I'm…read morewasting my time complaining. They clearly don't give a F about customer service. Any how - booked online. Confirmation, car is ready to pickup, bla bla bla. We arrive, told by their worker that he has no idea what we're talking about. Show him our receipt; he said, "You didn't call to confirm?" Ummm - no sir if we're allowed to book online why would we call. No where does it say 'call to confirm.' Strange the lack of desire to help us. Maybe they aren't paid enough to care.

Recently rented a car from here. They did not have the one we reserved which was Toyota Camry, so…read morethey gave us a Subaru instead at time of pick up. Fast efficient and away we went. Car return was at night after hours but there is key drop box available for convenience. This place is a keen competitor to Enterprise down the street.

This company is a fraud; overcharging your credit card once they have used it; no customer service…read more& even the branch manager, harsh is uncouth. They will not respond to emails or texts; overcharge you for gas, mileage even though you return with full tank Beware do not give them your credit card

Let me start by saying that I will definitely use them again…read more I was turned away from a car rental place at the airport, because I don't have a credit card (I refuse!). I had never had this happen to me. I was stuck wondering, what do I do? I'm in southern California, I have big plans, and no car. I tried another area, but they were not helpful, but someone saw my distress and said, "I can help you." He made a phone call and told me to wait outside and someone would pick me up and take me to a place. I figured it would be some random place with the worst broken down cars. I was dropped off at a small office minutes from the airport. I walked in and the person there was AMAZING! He was friendly, took my information, and within minutes, I was driving out in a nice medium size car. I worried that the return process would cause a problem. I guess, I was just waiting for the other foot to drop. Could it really be this great? The answer is YES! It truly was. No complaints at all. I will recommend this place and will be back next time I'm in California. ....... .. . .. ..

HIGHLY RECOMMEND!!! Everything was smooth, easy and fun. Wonderful experience will be back again…read morevery soon.

I had a great experience here. I especially want to point out that Jesse is very helpful and just…read morehas a very infectious positive attitude! I can't say this for a lot of other car rental companies I have went to in the past! I just moved to Huntington Beach and I had to return my budget truck and also rent a car until my car showed up and everything went very smoothly. It was very quick and just all around great I will definitely be using this as my rental car place from now on!

Omg! This place is AMAZING! Jesse I can't say enough about him.! I had a little hiccup and he was…read moreso patient with me! He understood my frustration (non of it had to do with him, it was my mess up) he helped me troubleshoot it, and needless to say, I left happier then I even came in! My weekend will be perfect because he just set the tone! Thank you Jesse , your an angel :-)

Hugo called me to let me know he didn't have the car I requested. He went above and beyond to find…read moreme a car at another location. Very great customer service!

Hugo and the rest of the staff were very helpful. Love that they pick you up and take you to the…read moredestination. Will definitely use them again!

If you are looking to rent an exotic, you must reach out to Ali. He is super friendly and helpful…read more He was able to answer all my questions and gave me the best deal on the Huracan Spyder they just added to their fleet. I highly recommend them and will be using them again in the future. Thanks again for making my dreams become a reality.

So easy to work with. Ali at first class always hooks it up. Doesn't matter what time or what day I…read morecall. All their cars are clean and mint. Not like tons of companies that have old and beat up rentals. 10/10 recommend!

I rented a Mustang for four days to explore Sequoia National Park. The rental process was smooth…read moreand fast. Upon arriving at the airport pick-up point, staff were already waiting for me. They took me to the rental location, just a 3-4 minute drive from the airport, and I received the car quickly. All my requests, including the vehicle upgrade and adding a driver, were handled promptly. I appreciated the professionalism and excellent customer service. Thank you!

Needed to get a rental car for a couple of days while mine was in the shop. Very easy reservation…read moreprocess and pick up process. The return process was also very easy. All in all hustle free and if I find myself needing a rental again, would definitely come back to the location. The price for a rental was also extremely reasonable better than a lot of other companies. I did not need it, but saw they also do offer shuttle service to the airport which is a nice feature to have if you were flying in or out of town