The customer service here is hands down one of the very best! Jesse is so patient, kind and friendly. He makes the whole experience painless. Thank you so much for all you do Jesse! You are valued more than you know! read more

I had a great experience here. I especially want to point out that Jesse is very helpful and just has a very infectious positive attitude! I can't say this for a lot of other car rental companies I have went to in the past! I just moved to Huntington Beach and I had to return my budget truck and also rent a car until my car showed up and everything went very smoothly. It was very quick and just all around great I will definitely be using this as my rental car place from now on! read more

Omg! This place is AMAZING! Jesse I can't say enough about him.! I had a little hiccup and he was so patient with me! He understood my frustration (non of it had to do with him, it was my mess up) he helped me troubleshoot it, and needless to say, I left happier then I even came in! My weekend will be perfect because he just set the tone! Thank you Jesse , your an angel :-) read more

Jesse has top notch customer service! I wouldn't go anywhere else for a rental. Always there when you need them and cars are clean and drive well. read more

I am in the area temporarily, and needed a car last minute. Such a pleasant experience, not just that I got a car, but at a reasonable price. Jesse behind the counter is amazing. He made the process extremely easy. I was in and out in less than 10 mins. I will highly recommend this location for rental car services. read more

Avis Rent A Car - Car Rental Near Me - Midway City, California

See all

I have rented a car from this facility multiple times and have never had a problem. Jesse is always very accommodating and provides great customer service. They have a wide range of vehicles to choose from, check in is quick and prices are reasonable. read more

The friendly service here is exceptional. I use this place often, and every time my experience here was pleasant. Highly recommended.

I think I might just be spoiled by those car rentals in Disneyland area that have super nice customer service. We arrived exact 9 am on Sunday and an employee came to open the door after few minutes. He was busy working around without acknowledging people who were waiting in line. That's ok, I guess some Asian are not used to smile all the time. Got the car, no problem. We were given Ford Focus under compact category. It's a May or June 2015 car with only 17071 mileage. On returning day, it was Tuesday and we arrived exact at 8am. No one showed up until 20 minutes later. It was a very nice gentleman said the employee who were supposed to be here was probably sick so he was sent from other branch to operate. Check in was smooth since I have damage waiver all they need to is to check the fuel gauge. I also got an e-mail and text notification that the return was successfully accepted. DUE TO 20 MINS WAIT OUTSIDE THE DOOR MY FRIEND WAS LATE TO WORK!!!!! This seem to be the 1 person operation with one assistant (where's he on Tue???)in this location. I checked my credit card and no additional charge only the pre-paid amount that was agreed. p.s They do not offer off hour drop off, they actually parked a car to block the parking entrance so you can't get in. They charge like $11/gal for fuel that seem really high while other places charge you $1 more than market price for fuel. The car is clean but not like they detailed cleaned it. We found 3 cents in the compartment. read more

See all

Nice guys! This place wasn't far from my house and I was very thankful that they were able to pick me up and drop me off to get/return the rental car. The process to get your car and return your car was fast, I had no issues. The only reason I docked a star is because the car they gave me was FILTHY. Looked like it hadn't been washed in weeks, but the guy blamed it on "fog from the beach," but really it looked like the car had been taken through cross country and just left sitting on their lot. The inside of the car smelled dirty and the seats were dirty. There was trash and stuff left over from whoever rented it before. They could have at least given me a complimentary upgrade to a different car like Enterprise would. I wouldn't mind renting from here again because it's cheap (comparable to airport car rental prices you'd find on priceline), but then again don't expect a clean car. read more

I usually rent from Avis for work and all about the rewards points. I have traveled throughout the country and have had great experiences with every location. Accommodating. Friendly. Helpful. I needed a car for work and recently moved to a little town. I was fortunate enough to find a location only half a mile from my new digs. This location is very low traffic. It was a Saturday morning at 10am. We were supported by Jesse who seemed to be the only team member on duty. He was friendly and in tune to my team member and my needs for speediness of our hard time out. Jesse laughed at a few of our jokes and was even empathetic to a situation I personally was experiencing. There were three more guests who arrived after us. Jesse seemed to be familiar with one of them and acknowledged all three when they walked in. My pet peeve is when there is a long line and the customer service team member does not acknowledge guests waiting. It truly does make the time go by and the wait pleasurable (bearable). This whole experience at Avis prompted me to write a glowing review and that's why I'm here (digitally). I believe people never praise the positive moments where people take the time to greet and fluidly make a guest feel welcomed. The only thing I would have liked is if the car didn't have detail writing on the windows. Those are all mechanics. But esthetically it draws attention to the car and that's something I don't generally prefer. read more

Best Customer Service in Orange County. I have been renting cars from different locations for the last 4 months. I know where to go now. (Michael T. from Boeing). read more

NEVER RENT FROM THIS PLACE OR AVIS!!!! After returning the rental, they over charge my CC. I had to come in to n show them that they over charge me. Instead of refunding the amount. They had me call the stupid 1-800 # which is impossible to get a hold of!!!! F this place!!!!! read more

First of all I want to say ignore any reviews made a year ago or longer, this location is under new management and they are awesome! I rent from this location on a fairly regular basis and Jesse is a fantastic manager he always greets me with a warm and friendly hello and is fast and efficient in the process of my rental. Any car or SUV I've rented has always been thoroughly cleaned and washed. I can't say enough good things about Jesse and the staff here, just wonderful! (P.S. If you are late returning the car, you will be charged an extra day, and it states this in their info. I don't understand why people act so surprised or complain when they're charged, late is late, so adult up and deal with it, it's company policy, the employee's aren't to blame for the charges, they're just doing their job). read more

Do NOT rent anything there. Nice guy in charge but I was overcharged $53 on New Years by accident and was never refunded when they said they would. Not recommended. Sorry read more

Jesse @ midway city is beyond a customers dream! He has helped with my family's rentals 4 times. He is knowledgeable and friendly and your company is lucky to have him !! read more

I am an Uber driver and have rented a car several times thru their different vehicle solutions partnership rental programs. I have never had such great customer service as I have experienced with Midway City Avis ! Jeffrey ihas provided the absolute best customer service I have ever had at any car rental place ever, For both personal and uber use car rentals . When I am renting a car it's usually because something distractious is going on in my life and the last thing I need to deal with huh is a rental car place that won't answer the phone or makes me jump thru a million time consuming hoops. Seriously recommended using this location because of Jeff. Ty read more

My first time renting here and I'm so happy I chose this place. Jesse was kind and took care of me by giving me a good car to drive. I saw so many broken cars on the side of the road on my road trip. But my rental car got me from point A to point B effortlessly. Jesse checked me in and checked me out very quickly. This rental location stands out above others because of Jesse's professional and kind demeanor. Thanks again, Jesse! read more

I needed a rental car quick to do some necessary work on my car and Avis had the best prices hands down which I found out after calling 5 different places and the Gentleman that works here Jsse is extremely professional and actually hooked me up with a lower price than I thought and was friendly and valued my time and got me in and out quick when picking up the rental and when dropping off thank you Jsse and Avis for coming through when I really needed help!!! .. read more

Huge shout out to Jesse at this location. He hooked me up with a great car and even took some time to help this old lady figure out some of the functions of the car. I took it out of town and had to extend my stay due to a personal emergency and Jesse again made it so easy. Customer service is everything and Jesse defines great customer service. I would recommend renting from him and this location anytime! The only downside? I had to give the car back to them (really loved the car!). read more

This was one of the best car rental experiences I've had. I've rented many cars over the years and this one hands down ranked as the top. My rental was for the week of 3/13-3/19/2022. The gentleman who assisted with my rental upon my arrival and departure made my car rental experience seamless. I would highly recommend rentals from this location. Easy to get in and out of the location as well. The car I received was clean and even better smelled like no one had smoked it it. I'll be back for sure! read more

This rental is awesome. The staffs here are super nice. I really like their service. I'm a regular customer and will sure go here for car rental. read more

TLDR; basically stuck with unwanted extra fees and unsatisfactory customer service. Right off the bat I already had a bad experience when picking up the car. I'm a member of this program that gives you a code that waives the extra fee for being under 25. I've rented with Avis (different locations) before and never had a problem using the code, but when I came to this location, he asked me for a membership card. I told him I don't have one, and the company itself doesn't even give one. It's just an online thing and I could show him my account if he'd like. He called his manager to ask if that's okay but the manager said "no, we'll need the card". Literally stayed and talked to this guy for about 30 mins before we could solve the problem. I was about to cancel my reservation because with the underage fee, my rental would end up being double of what I thought it'd be. Anyways, we ended using my work's corporate code with the other code and I ended up just having to pay a few dollars more. The guy that was working (seems like there's only 1 guy there, because both times that I went I saw him) was okay besides that whole ordeal with the code. But when he was reading the fine print and legal stuff to me, he said it soo fast/under his breath, I could barely hear him and felt sketched out. As for the car itself, I got a Ford Focus. I hated the car (this isn't the reason why this got such a low review). It was also dirty when I got it. Fast forward to return day, I was driving back from Vegas and got stuck in traffic. I had to return it by 2pm, but I wouldn't be able to get there until about 2:15. Literally 15 MINUTES! So I called and the same guy picks up, I ask him if I can drop it off late and if there's a fee. He said I have to return it by 2 because they're closing. So I asked if there's a key drop box or something but he says no. I ask him what can I do because I'm basically being FORCED to keep the car an extra day if I can't return it. He says there's nothing I can do and that I'd have to return it the next day. So in the morning of the next day, I go to return it and lo and behold, NO ONE'S THERE. All doors are locked and there are no employees in sight. I call their phone number and the same guy answers. He says he's at a dealership near by and will be back in 10 mins. Hah! Now I have to wait 10 mins because I wasn't able to return my car yesterday? No thanks. I had my dad waiting for me and I also had to go to work so he said to just leave the keys in the mailbox. Basically what I couldve done the day before. But nope. So I got stuck paying 1 whole extra day for the car and was not satisfied with my rental whatsoever. There was no customer service provided at all. This place really needs to learn how to make their customers happy or they'll never have returning renters. This really reaaaally deterred me from ever wanting to rent from Avis again. Oh and I also had to pay extra for gas!!! So ridiculous. I pumped the gas right before I dropped it off. As I was pumping, the hose clicked off and indicated the tank was full. I didn't think twice that I'd have to check the gas gauge. I guess it was below the full line so I was charged extra, when it wasn't even my fault! I didn't wanna overfill it if it couldn't take anymore. I recommend if you HAVE to rent from Avis, at least go to another location. read more

This used to be a pretty good place to rent a car a while back. I enjoyed the service before and that's why I made reservations to come back. To my surprise the line was very long and the staff was really lacking in the customer service qualities I remembered. The old branch manager has changed. There's something I can't put my finger on as to why exactly I didn't like my experience. I arrived early to pick up my vehicle, but it wasn't ready yet. That's ok but I would think that they could at least tell me what vehicles were going to get delivered that day. Every time I called in they seemed to busy to be bothered by my questions. When I arrived there were people standing in line and sitting on the seats available. The wait was lonnnggg to get to the front desk! I just took my business to enterprise instead. Their service was much better and they offered price matching :-) read more

Let me preface this by saying I rarely go online to complain about anything and I always take negative reviews of places with a grain of salt. I've been in customer service for years and know customers can twist stories and expect the impossible at times... This past weekend I rented an SUV from this location. During the inspection we noticed the car had been returned with an empty tank. This was noted on my inspection sheet. I was told by the associate that I would be refunded for the gas upon returning the car, possibly with a prepaid gas card. I figured, "no problem, I'll just keep my receipt when I fill up and bring it back when returning the car." (Side note: the vehicle also had low tire pressure indicators going off as soon as I started the car) Today I returned the vehicle with a over a half tank expecting some sort of reimbursement. I would've taken $10 off (anything really). The manager told me there was nothing they could do as the previous employee listed my car as having a full tank even though I had an inspection sheet stating otherwise. I was given a 1-800- number which was also incorrect as it was a reservations line. Instead of transferring me to the appropriate dept I was hung up on. After finding the appropriate number I was forwarded to the business line who explained there was nothing they could do for me and even apologized for having to deal with the manager. Instead of offering me any kind of refund or coupon they adivised that I shouldn't have even taken the car to begin with. So me being a nice guy about it ultimately cost me. As someone who constantly travels out of state for gigs and uses Avis exclusively, this is unacceptable and I will be sure to avoid Avis at all costs. read more

The staff here is really nice and friendly. The only distaste I had was that the underage charge for being under 25. The charge for being underage is 27 dollars a day. Other than that, I had great service when I rented and returned the car. I think it's faster if you reserve the car online. When I came in to rent it, even though I reserved it by calling a week before, it was a bit slow due to the worker having to type in all my information. The prices are pretty good if you are a driver over 25 years old though. The car I got was a Toyota Yaris. I recommend checking the car for any dents and scratches along with the worker. You don't want to be charged for a scratch on the car that was there before you rented it when you return it. The car was pretty clean, and drove smoothly throughout the whole three days I rented it. There's unlimited mileage as well. The Avis at this location is pretty nice. I just hope they keep it up, because most of the other Avis locations have either mediocre or bad reviews. The workers here are patient, thorough, and friendly. The car rental made my vacation that much more stress free and smooth. read more

Needed a last minute rental and tried this place for first and last time. The car was dirty when given to me and that didn't bother me until they charged me $50 extra to clean the car that was already filthy. I returned the car with the exact same amount of gas and then I was notified I would be charged $20 for gas so I drove back to Avis and filled up the tank that was given to me 3/4 full. I called and spoke with Mohamed and he promised I would be refunded. Three weeks has gone by and still no refund, so I called him and he just told me to call customer service. I have read other reviews with similar stories so I will never rent from Avis again and especially this location. read more

Went in last Friday,the team two guys didn't get there names, were outstanding, customer service was on point. They were fast, friendly and honest. read more

Excellent customer service. Jesse was very personable and worked out a great deal for me. Very happy with my experience.

Shady business. In April, I was told by the male representative upon arrival I had to pay an extra $80 for being few hours late despite my Costco discount. Told me he would clear it if I paid $40 cash (obviously he pocketed himself). I still got charged on my card the extra hours when I checked my statement (he never offered a print out receipt). Looking back, I get that I was a bit naive but buyer beware. It's a shame because the female rep who helped me get the car was really friendly and got me on the road quickly read more

It was easy to book the car. I used my Costco discount and got 20% off. As I walked in, I was greeted and waited in line. Lisa checked us in, asked for our IDs. Noticed that my bday was tomorrow. Jessie the manager there ended up giving us an upgrade. It really made our day!! Jessie and Lisa are not only friendly but also down to earth people . I had a great experience with them, and most definitely will book with Avis again !! read more

We are standing here at 1:40 at the Avis rental building where the posted hours for Sunday are 9am - 2pm and they are closed. Horrible customer service. Now we can't get our rental vehicle. Absolutely ridiculous. Whoever runs this branch needs to be fired since they obviously cannot fulfill their job duties. read more

Avis Rent A Car - Car Rental Near Me - Midway City, California

I came in on friday, and was greeted by a gentlemen name Jesse at the counter. He was very professional and easy to communicate with. In and out within 15 minutes. Will definitely rent from Avis again read more

Update: this company is still complete crap. I found out they charged my card a $50 no show fee after I told them to cancel my reservation a month ago when they told me they didn't have the truck for my reservation. Seriously save yourself the trouble of this sh**ty company read more

Recently rented a car for Vegas trip. It was hassle free trip when one of our tire pressure light came on, we had nail stuck in one of the rear tire. So we called this 1(800) #, and they directed us to take it to Avis in our area...So we took it to a location in downtown Vegas, they were able to change our car with no problems. They even apologized to us for not having similar full size sedan but we were thankful they were able to switch out our car during the holiday weekend. We ended up with a much roomier small suv... im glad everything was hassle free and we were able to enjoy our vacation still. And thankfully, Avis has many locations and the ones in Vegas were opened weekends =) read more

(((AVOID at all COST))) The WORST customer service, very rude and condescending!! Our card was charged MORE the the original rental with several overcharges!!! Avis Customer Service is little to no help! Location Supervisor is a liar and a crook! Buyers be aware, this place is SHADY CENTRAL!!!!! read more

I LOVE this place! All the staff are courteous, helpful, and caring. Ever since my lease was up, my husband and I decided that it was cheaper to rent a car for a month at a time. It's also convenient for us because we always get the service we ask for. I highly recommend this Avis! :) read more

DIRTY cars and HORRIBLE service for an AVIS location. I was a consultant for 4 yrs and use to travel every week... So this is coming from a person who use to rent a car EVERY week. Made a reservation 2 weeks in advance for intermediate SUV... Came to pick up the car and all we were given as an option was RAV 4, although they had 2 other better intermediate SUV standing outside. I was till wiling to take the car but when I open the car there was white sandy powder in the trunk and in all of back seat. When we asked if they will be cleaning the car... The rep replied they cleaned it and it "just" some white powder which they can't clean. I told the guy I've a really young baby (7 weeks old) I'll be traveling with so I can't take a dirty car... But he didn't bother. He said he can't give me another cry because someone else has "looked at it"... Really dude, I've a reservation and I'm standing right infront of you!!!! I had to canceled my reservation and off to find a cleaner car. read more

I don't like commenting on such small things but this was just irritating. It didn't bother me that it took like an hour just to the paper work ready so I can get my car. What really got to me was.. When I went to refill the gas tank, the gas pump was over flowing the car. So I figured it was full so I decided to head to return the car, but realized that on the gas gauge that it was short like a gallon. I went and told the guy that helped me out that it was overflowing so I didn't know that it was full or not and that it was short 1 gallon. Rather than just go ahead and waiving their gas fee he told me to go refill and come back. 1 gallon!!! are you kidding, I've been renting cars all over the country and they usually just waive it. since it's their car thats overtopping the pump... Would never come back to this location. Money is not the problem here, it's the time that was put to it. Make common sense knowing it's ur car that caused and waive the gas fee for the 1 gallon.. Freakn Idiots!!!!! read more

Jessie and his female colleague are awesome! Not only do they work well together, but they go over and above to make sure you're happy. They are both so very friendly. Jeffry even called me and left a message for me, before I realized I had forgotten my Rayban sunglasses case in a car I switched out. Then when I called, he called me right back! When was the last time a rental agency called YOU to let you know you left something behind??? I'm sure, never! Thanks guys! read more

It's better you go else where. Don't waste your time renting from this location. Poor customer service. If you come here be prepare customers second. read more