Travel Advisor Sheila Johansen is the best. She helped us in all stages, planning, booking a cruise and then with airfare. Answered all question's, made excellent suggestions and guided us though the entire process. She is extremely patient! read more

I needed $200 of VND before my trip to Vietnam. Unfortunately, my banks did not have access to VND. The exchange rate was a fukn rip off! I checked the exchange rate vs my rate converter, and I received the equivalent of $127. Contrast the foregoing w/ my hotel in Vietnam (hotels typically have bad exchange rates), where I received twice as many VND. Talk about getting rear ended: That's a 37% commission to AAA. I will never use AAA to exchange money in the future. Such a fukn rip off!!!!! read more

Called at 8:50 to make a policy change. Dummy answering phone said they could not help because they do not open till 9am? Why did he a answner phone? Ended up making a policy change and now have to wait weeks for refund. Makes no sense I paid my policy in full, they immediately cashed check-but now I have to wait weeks for refund. Great service for someone that pays 3k for inurance? read more

Marisol C. Is BEST of EXCELLENT CUSTOMER SERVICE. SUPER nice . Her co-workers looks like they can go to her get right answers. Very Polite. I say give her 30% raise! read more

AAA - Travel Services Near Me - Huntington Beach, California

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I have been a long time customer and even used them when I moved to Vegas for a year. However AAA in huntingtin beach are the best! The services here are top notch it didht even transfer out of state I will keep my business here . I have homeowners and auto insurance n use them for my DMV needs! read more

They made my passport photo easy! It was pretty quick too. Love all the things you can do there. read more

Recently I called for a tow truck I had to wait # 3 hours anyone else having these issues? I've been a member for thirty years never an issue! Also note when I called AAA towing, I was told twice it wound be there in thirty minutes. And on their link to see where their driver is located it wasn't working. And the 1st photo says it was here never showed up. And the 2nd photo while I was talking to their dispatch the tow truck was still in the yard?? read more

AAA - Also, this pop up and no one was there!! - Travel Services Near Me - Huntington Beach, California

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My family and I have all been AAA members for about 11 years. While AAA comes in clutch when you're stranded, I've found that their in-person customer service is lacking. I've consistently renewed my AAA membership for two reasons. 1. I'm paranoid and don't want to be stuck on the side of a road. 2. to avoid the DMV at all cost. Their roadside service is incredible. As soon as you call/text they secure a tow service to reach you. It's also great that you can use this service for a friend's vehicle if you're with them. Flat tires and dead batteries are no longer a source of anxiety! If the goal is to bypass the DMV, I think they could do a better job of elevating their the in-person experience. Each location I've visited has been outdated, with long wait times, and unhappy employees. Especially if you visit on a Saturday morning. Not too different than the DMV, eh? AAA offers other services like insurance (sadly overpriced) and travel assistance. I've never booked a trip through their system, but might pursue this in the future! read more

The most pathetic and disinterested customer service I have ever experienced. I've been a customer for over ten years, and when I called in about a policy issue created by a AAA internal error, the person I spoke to could not have been less engaged. Almost like assisting a customer was a chore. Told me they couldn't do anything, I'd just have to wait a few days for everything to 'fix itself'. Yet when I called the national 800 line, someone was able to give me specifics, reach out to the responsible department, and at least seemed to have some genuine interest in taking care of a customer issue. This wasn't the first time with the HB AAA office that I've experienced this. Shop elsewhere for insurance. read more

Everyone was incredibly polite and the service was wonderful. They have plenty of seats and offered cold, bottled water to everyone waiting for their appointment. Great experience. read more

Do not come here, Everyone here moves so slow. No sense of urgency.. visit another location. Trust me.

Communication skills are a must when you work at a place like this. Nobody wants to help you. There was a bunch of people in the lobby and no one was calling the next person to help. It happened after 20 minutes of waiting. I called earlier to see if I needed an appointment I was told that I did not. When I got to the office I called there was a need. At least let the caller know that there is some sort of waiting so I don't go during my lunch just to sit there to do nothing but get frustrated read more

They move slower than the DMV here. AAA used to be more convenient than going to the DMV but apparently that's not the case anymore.

The staff here is absolutely amazing! Olga went above and beyond to help me sort out my account, knowing that my wife isn't able to manage many things on her own. She was incredibly patient and made sure her registration was taken care of smoothly. Huge thanks for having such supportive and competent staff! Thank you for the maps! read more

AAA - Travel Services Near Me - Huntington Beach, California

Olga was amazing. We are plating a golf cart, her knowledge is unmatched. Olga, thank you for your hard work!

Marcus and Alexis were so very helpful at the front desk!!! I was confused and impatient on the registration process and these two reassured my problem, Thank you AAA!! read more

last september we took out new insurance for house and five cars we find out later that our agent dropped the ball and never finished our home insuranc, turns out he went out on some personal leave. Because of his incompetence we had to stay with our other home owners insurance. so we lost our group discount. and said we should call back in march when our other policy expires. Been trying to call them all day. since they don't answer it automatically goes to other offices. a damn joke. Horrible service read more

Great service! Receptionist was the best experience there. She was charming and so welcoming. The lady that works with DMV with an accent is very knowledgeable. The receptionist was passing kisses and waters such a nice touch to have while waiting on a busy day read more

AAA - They were passing our kisses and waters - Travel Services Near Me - Huntington Beach, California

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Love this location. Have been using them for more than 10 years. So convenient to change car titles, registrations and passport. Staff has consistently been prompt, responsive and professional. Much quicker than DMV! read more

- Receptionist: Super nice and polite lady. - Agent 1. We got helped by Olga first: Bad customer service. Zero stars. She sent us to wait for another agent and then sent him to his break or home or something where I had to let the receptionist know he was supposed to help us. The receptionist caught up to him and he came back. - Agent 2. Then we got helped by David Q: Five stars. He knew what to do, was familiar with the process, and helped us thoroughly and quickly. The lady that didn't try to help us at first (Olga) said that because she wasn't new she couldn't do the paperwork for us (like saying he was new and dumb enough to deal with it). It was just a transfer with all the paperwork in our hands and already pre-prepared in another AAA office a few days ago. Five plus stars for him. Olga was not wearing a name badge. Probably doesn't want people to remember her. I hope she is not a supervisor because she would be teaching the opposite of why we go to AAA. Yelp asked, "Would you recommend this place?" Maybe. If we are helped by the nice, hardworking ones, yes. Otherwise, I can take my membership money and fees elsewhere. read more

Made it to AAA today to pay for my tags today. In and out in less than 30 minutes. I thought Saturday would be crazy busy but totally easy. There was a 2.6% surcharge for using a credit card to pay, but for the amount of time it took all good and well worth it. read more

We went to this location only because it was close to my job. I needed to register and get insurance for my sons 1st car that he bought. I was told that my son HAD TO be present and was dismissed by the man/attendant at the counter. I left and thought it just didn't make sense. So I went to my local Costa Mesa (Harbor) location and explained to the attendant what I needed to do, he apologized and had no issue with my request. I read more

I keep forgetting about this office. I'm 5 minutes away from the other HB AAA office, but I think I could drive to this AAA office, get things done, and be home sooner. It certainly is nicer to not be in a Disneyland like line! Everyone seems so much nicer afterwards. Or maybe I am? Anywho, came in, got my DMV things done, made Gavin a bit richer, and then I got my insurance taken care of. Always great service, but Taylor went above and beyond. read more

This office was a very nice experience. The employees were very nice and helpful. The ladies were dressed professionally, not like the one in Costa Mesa. The girls there look like hookers. There was a gentleman at the reception desk that was so sweet and offered the customers bottled water. I was so impressed. I think I will be coming to this office from now on. Costa Mesa can learn from this office. read more

Grace Rodriguez is the worst insurance representative. If you get her, hang up and call back and get someone else. She needs to be fired. Doesn't know when an uninsured motorist hits you, it needs to go under uninsured motorist. No, she made us pay our deductible when it should be no payment as the guy was uninsured. What a scam. We pay for uninsured yet still had to pay. Karma is real and will get her. read more

Absolute incompetence. When the pandemic hits and there's a employee shortage, I guess that means AAA will hire any IDIOT that can breathe and barely graduated high school. I talked to no less than three phone reps requesting to SCHEDULE a tow for the following morning. The first rep told me the tow wasn't possible. I was trying to move my dormant/non-operational car from my driveway to a storage yard. The idiot rep named "Precious" assumed I said junkyard (didn't bother to clarify) and told me they don't provide that type of towing service. I asked her if the decision was done by AAA or the tow provider. She said the provider and when I asked to verify with the provider, she audibly huffed (it sounded like my request put her in respiratory depression) and kept stammering trying to come up with the information. I hung up in disgust. When you reach an idiot customer service rep, the best plan short of leaving the service altogether is hang up, call again, and hope you don't get a moron on the other end. Second rep was named "Joslyn" - seemed competent for the most part - verified that my membership (been with them for a few decades through family membership and branched out on my own) was valid for up to four tows 100 miles away. She further confirmed that I could tow to whichever "destination of my choice", except for junk yards. See the difference? Unlike "Precious" (her name must've gotten to her head) - who assumed I was towing to a junkyard, Joslyn verified what I had said - which was towing to a storage unit where you pay monthly rent for space/unit. Joslyn was great until the part where she was helping me schedule a tow for the following morning. Except she didn't. While she was asking me the pickup/dropoff locations, I started getting text alerts to my phone notifying me that a tow driver was dispatched... another one that said a driver was on the way to my home... and a third text that said driver's ETA was about 30 minutes. I brought this up to Joslyn and confirmed with her that a driver wasn't being sent out today, but tomorrow - since I was trying to handle all of this during my lunch break at work. She said she'd notate my account and email the dispatch team so they can reschedule to the following morning (a request I made when I first started the call and multiple times throughout). Needless to say, after we hung up, about 15 minutes later, the tow driver called me to tell me his driver was on his way to my home. I clarified that I wanted it scheduled tomorrow. Guy said his driver was already enroute and he'd try to cancel. I know these guys work fast, and these services aren't cheap. They'd save so much more time and money if the AAA call center wasn't completely incompetent. Third call was to cancel my membership and request a prorated refund. I spoke to Theresa, who initially was gung-ho about me cancelling my membership (nice way to treat a long-time member). When she clarified what I wanted, she pulled up the notes the previous rep took and realized that the rep had just notated that I wanted to schedule for following morning, but didn't actually reach out to dispatch to tell them - which is why they subsequently sent a driver out. Third rep was able to straighten things out - but seriously, this was for a tow for a car I just wanted to move from my home to a storage unit. If I had been in an accident or stranded in the middle of the freeway or something - and I had to deal with absolute morons who somehow survived a full lobotomy - definitely would not be a happy camper. Despite my long time membership, and rarely utilizing any service calls allotted to members each year - I resorted to going through Yelp for a independent towing service provider altogether. This is proof that AAA membership is not worth it. At the cost of $89+ a year, and zero service calls the past few years - they've gotten more money than they deserve from me at this point. If you can't provide a basic service like towing - your company's bread and butter when it comes to roadside assistance, "membership" is no use to me. My current car comes standard with roadside assistance and so does my auto insurance through State Farm. AAA customer service has gone down the sewage. Going to cancel my membership and request a refund on Tuesday when their offices open up. The level of incompetence is astounding and unacceptable. It's like they took all the rejects that got fired or tested out of working at the DMV, and dragged them over to staff their call center. And don't blame the pandemic. Not a valid excuse when you're AAA - you have customers, not patients. I work in healthcare and have managed the pandemic fine. No excuse for incompetence. Train your people better or hire people with some sense of customer service. read more

I've been here several times, mostly for the car registration service that is awesome. The service here has always been great but wanted to give them a shout out for heir services during the pandemic. They have tables set up outside, everyone was pleasant and I was asked to put my registration, member card and cash in a plastic bag and they take care of the service inside while you safely wait outside. Thank you for being open, thank you for placing the safety of your associates first and for them being pleasant . Stay safe everyone! read more

AAA - Travel Services Near Me - Huntington Beach, California

The easiest way to price trips or get your car registered. We've been AAA members for 2 years now and we love the service we get here! Besides the Road Side Service they offer, they can also help you plan a trip! We are happy with our Membership and will continue to be member. read more

AAA - Travel Services Near Me - Huntington Beach, California

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I love A A A !! I use their travel services, and most importantly the DMV services. I have been to several offices here in the Southern California area and I'm always treated great by the staff. If you're not a AAA member I think you're missing out. The next time you're standing in line for five hours at the local DMV remember that AAA handles a lot of the things that the DMV does. read more

i just bought a car and thought it would be a good idea to get aaa for an emergency. i had a membership and requested my previous membership be combined with my current membership but it's been months and a couple emails but nothing has come from my request. i'm disappointed. read more

Showed up for a 2pm appointment. Customer service indicated they thought my appointment was at 3pm. I showed them my appointment confirmation and they said sorry. No attempt to accommodate me, told me to wait or come back another day. Not sure what the point is of have an appointment if you don't honor it. read more

Love going to this office as it's off the beaten path and usually a bit quieter than most AAA offices. It's definitely on the smaller side and usually the wait isn't quite as long as some of the bigger offices. It's always a saving grace when you can use the DMV services here without having to go to the DMV which is always a complete nightmare. I am a premier member and have been for four or five years now. I get extra mileage towing with the Premier and travel books as well. It costs a bit more but well worth it just in decades something does happen that requires a long tow. AAA is also great for travel reservations and are very helpful to make sure you get the most out of your vacation. I've been using AAA since I started driving many years ago and have never looked back since. read more

This location has good customer service. I come here for all sorts of reasons such as insurance, registration, passport photos, and travel plans. The employees are always helpful and friendly. read more

This branch is price gouging auto insurance premiums. Buyer beware!! Listen...I have no accidents/tickets and am considered very low risk. My renewal premium was $2730!!! It...just...what? This blows my mind and every person I know. Want to know what the average competing price was (even with lower deductibles)? $1624! I switched to Progressive last evening and told these guys to pound sand today. They didn't even put up an argument. You would do far better skipping insurance with AAA of Southern California. read more

Went in on Saturday at 10am and was out less than 30 mins. They have good customer service and know what they are doing. I wish they could just take over DMV with this set up. read more

This place smell super bad like dead animals please put air fresheners all over the place every time I walked in it smells really bad clean you work area dirty area means dirty employees and work place read more

I had the most amazing experience and assistance through AAA this week. My Member Service Specialist was Jennifer Lam and she over exceeded my expectations. She helped me with a lot of documentation for registering and transferring ownership. She had helped me get through the process seamlessly. I highly recommend her, she won't disappoint. Thanks so much for your wonderful help Jenny. Toni read more

Just got back home and we had a great experience! Josh was very helpful to us and even though we were there the longest than other customers and had a bunch of questions, and he was running back and forth, (because the service is all being done outside right now) he was still very patient and happy to help. We were there for probably 30 to 40 minutes, and as far as I could tell, all the other employees were very helpful as well and none of the customers seemed to be upset over much. Overall, a great branch to go to! read more

Renewal for our membership is due, which for my husband, younger son is $205.00. Another membership we pay is our other college son that is due for $113.00. Called to see if they will offer us any discount since not driving and their travel services are basically closed like notary. Basically told after being a member for over 32 years that they cannot discount and we have 95 days to pay or good bye. What a way to treat a long term customer who cannot afford a bill of over $300.00 right now. AAA is giving bonuses to their employees during this time while some of us don't know when we will work. No empathy and believe me as much as I used to brag about this great company will now let my friends know what this company is really like as their true colors showed during these difficult times. read more

Ripped off by travel agent Sharan! My fiance booked our Hawaii vacation through her. The agent showed her that booking through them was cheaper than Expedia, orbit, etc and assured her we were getting a better deal. She didn't disclose the extra $467 we have to pay in cleaning and resort fees at the location the agent selected. That's ridiculous for a place we are only staying 4 nights. Expedia, Orbitz, etc disclose ALL the fees+taxes up front. AAA does not. Sharan outright lied about getting us a better deal. How is this legal? read more