Ok..I rented from here to go to Universal studios with my daughter. At first...the hours did not…read moreaccommodate the return of the vehicle so Chris said I can drop it off at the carwash on the block. 1. When I picked up the car...it was NOT Chrus but another man. He had an attitude and was very rude. His attitude was horrible. I had to ask the Lord to make him stop because I was about to go off on this guy. He handed me the keys and said the car was all the way at the end of the strip center behind a gas station..no other help or information. They DO NOT bring the cars to the front if the building...they are so lazy and unprofessional. CONDITION OF THE CAR It was dirty...the inside of the windshield has not been cleaned for so long...the car kept saying the oil needed to be changed...clearly it is not being maintained. There was NO WASHER FLUID AT ALL. Now...they put a 250.00 hold on my debit card. I returned the car Sunday at 830 a.m. by Tuesday afternoon...they still did not check the car in. I called and asked them to close the car out and stop holding my money hostage. He acted like I should have allowed this since he let me drop it off there. It is not my fault they are open only . Few hours. It does not give a person the right to hold my money hostage for 3 days. I prayed against this location. Horrible horrible customer service. GO TO ANOTHER LOCATION IF YOU CAN...THIS PLACE SUCKS. I WILL BE COMPLAINING TO AVIS HEADQUARTERS ABOUT ALL THIS...

SERVICE: Car rental for 5 days while my vehicle is in the shop for repair…read more VEHICLE CONDITION: The cleanliness of the car rental was average. The vehicle's interior was generally clean but could have benefited from more thorough cleaning. The car has a neutral scent, neither remarkably fresh nor unpleasant. Overall, car was not outstanding but acceptable for a car rental. CUSTOMER SERVICE: I chose to rent a car from them based on the after-hours phone service information, which states that they offer free drop-off and pick-up service within 3 miles of their location. However, upon arrival, I was informed by the representative that it was a one-person operation and they do not provide those services and not to rely on the information provided by the after-hours phone service. To make matters worse, the representative did not accompany us to show the rental car but simply handed us the key and directed us to find the vehicle ourselves. We were left wandering in the parking lot, searching for the specified car. There were no instructions provided on the car's operation, either. Their poor customer service and inconsistency in their information left me feeling frutrated and dissatisfied with my overall experience.

We had a great experience renting a vehicle. Our Honda CRV was going in for extensive repairs. We…read moreneeded a car right away. Our rental was taken care of by Shaun Anderson and he was very professional. He was by himself since two employees called in sick. But handled an overload of customers but remained calm. He took care of everyone with great attention and patience. Mr. Anderson is to be commended for his customer service qualities and is a true asset to Enterprise Car Rental. Thank you Shaun!

Called to check to see if an item had been left in my rental car. Was on the phone on two separate…read moreoccasions for a total of 30 minutes. The first call, it seemed like someone picked up twice and placed me back on hold and then it went to a message saying I couldn't be transferred. The second call, the same thing happened. The funny thing is the automated message when you're on hold talks about their exceptional customer service. What a joke.

for Miguel! Miguel was handling everything solo when I came…read moreto pick up my car, and even though he was clearly busy, he still provided excellent customer service. The vehicle I received was clean and in great condition, and the return process was smooth and hassle-free. 1 for Hertz (the company) It's unacceptable to have one employee managing everything alone. That's not fair to the staff or the customers. Hertz needs to do better with staffing.

Rented a SUV. I declined the $76 gas online. When picking up, guy told me if I wanna pay $63 gas…read moreand I could return it empty tank, I thought it was still high but stupid me for saying yes since I was leaving town. When I returned it, the lady told me she'll have to charge me for returning it empty cuz I was supposed to fill it up but I just didn't. Turned out that the $63 was what they charge if u don't fill up gas. Moral of the story, beware of this tactic and just get your own gas :(

My car was in the shop for almost a week. My girlfriend checked enterprise rent a car and they had…read morea vehicle in stock and ready for pickup immediately. The price was good and again it was ready for pickup on a Saturday morning so she booked it for me. There was only one employee on duty and 2 people ahead of me so I did wait for over half an hour, but the one employee called in assistance from another location to help with the rush and she was busy helping other customers so I wasn't upset. When the other employee arrived he immediately helped me and I was on my way about 5 minutes later. Car got decent gas mileage and was easy to drive. Return was quick and efficient. I'll use enterprise rent a car again in the future.

Victor was very helpful. We had booked online about a month in advance and even though he didn't…read morehave the car we were originally renting, he upgraded us for only a few dollars more. Was a great experience. The only thing I would recommend is making sure you book in advance and I would set pick up time at 9:00 am the earliest. This is a small branch and they are always busy

Independently owned / franchise . This location also has…read moreuber cars for rent . This location is not my chosen place to rent from. My original location did not have the specific car available. Avis corporate customer service found this area that has the type of car that seats 7, not the SUV as originally reserved but a Chrysler Pacifica van instead. I am already perturbed by this mishap and having to scramble to find a suitable vehicle for my needs . Sadly at this location the owner who helped me did not seem like he was happy to be there , his facial expression was stern , cold demeanor. Not welcoming one bit . I asked for him to explain the collection of funds put on hold on my credit card. He looked annoyed having to asked to repeat and explain what he meant to me again. I never had to sign any forms stating a specific amount of money to be held. I am used to walking to the airport Avis location and walking to the kiosk to find my stall number and drive the car off the lot . We are back after renting for 3 days and here to return the car . I kid you not the owner's face shows no change from the first time I retrieved the car. Won't be coming back here again where my business is not warranted .

I've rented from this location several times and never had a negative experience. They were…read morefriendly enough and honestly, just did exactly what I needed...to get my rental as quickly and painlessly as possible. I had to extend a rental due to an urgent issue and they were sympathetic to my cause and didn't charge me a late return fee. If their location was closer (It's just far enough that I need to uber here when I need a rental), I would prob get from here than the rental spot walking distance from my place. I just comparison shop and if their rate are good for my need, then they're at the top of my list!

Hertz is the worst and this location proves it…read more I rent tons of vehicles for my business and personal use. Rented a 7 passenger suv and when I arrived they told me they didn't have anything available. I asked why I wasn't given a courtesy call to let me know before I took an Uber there. They responded with the last costumer just extended 30min before I got there. So they had 30min to give me that courtesy call. They the. Said they "might" be able to have something at noon and I declined and asked them to cancel my reservation. They then proceeded to tell me they couldn't cancel and I would have to call customer service I looked at both of them and said not only did you not give me a courtesy call you want me to waste more time on hold with customer service? The guy said they would call. I walked out. I love my AMEX but it doesn't pay to be a Hertz Gold Member or even attempt to rent with Hertz. I called other Hertz locations in the area that claimed they had a 7 passenger suv on their site. Turns out all 3 locations have nothing even though they claim they do. Lesson learned will stick to Enterprise.

I was referred to Hertz Placentia by my auto body shop. Before going, I called to confirm that my…read moreinsurance would only cover an economy car, and the representative assured me that wouldn't be an issue. When I arrived, I was told there were no economy cars available and that I would need to pay extra for an upgrade to a mid-size sedan or SUV. Since that didn't work for me, I had my spouse pick me up so we could rent from Enterprise instead. I miss the times when car rentals would simply upgrade for free for convenience.

Jamie helped us with our reservation for a passenger van for our family trip, and she was…read moreabsolutely fabulous. There were at least three people ahead of us before the office even opened and about two people behind us, and she was the only Enterprise representative on duty. Despite the busy morning, she was incredibly efficient, checking each person in quickly, gathering all the necessary information, and promptly getting our rental into the queue to be cleaned. The two gentlemen preparing the vehicles were also friendly, thorough, and efficient, making sure our van was washed and safe so we could get on our way. Overall, we were extremely impressed with the level of service from the entire team. Thank you, Jamie, for starting our family trip on such a positive note!

This was a very smooth experience. Called, reserved a car. Picked up the car. The people were…read morenice. We did an upgrade for 10.00 more. The drove the car. Then dropped it off when we were done. Easy. We will do it again.

I bought my 2008 Corvette from California Car Company. The deal was very straightforward and…read morehonest. If you are looking for a car with some personality they always have a good selection.

Typical tactics that hurt this industry…read more I have been in the industry 25 years and these type of unprofessional tactics whether intentional or not is what hurts the car business. I literally called before driving all the way from South Orange County to see a car that the salesman said was there. After arriving, sure enough the car was not there. Drove well over an hour to get here just to be given a story about why the car isn't there. Really disappointed. There is no respect for one's time at this business. I would strongly recommend think twice before investing time and or money here.

Just want to add this timestamped photo here first. I went to pick up my rental from this location…read morejust now, and found out that the passenger side rear-view mirror cover is missing to begin with. I was a little concerned and asked the clerk, but he said it's okay. Luckily, it drives fine and no issues when I returned the car.

This is THE WORST car rental place ever. I had reserved a car a month prior to when I needed it…read more The day we were going to pick it up, as we are waiting for our Lyft to take us there, I got a phone call from a rep there saying my rental was unavailable bc the family who had the car decided to extend their rental!! She said she tried to call the day before but couldn't leave a message. I told her we were at Disneyland, and maybe we were on a ride that was underground, but she should have kept trying. Needless to say, I was PISSED OFF. She actually laughed at me, which made me even more mad. She didn't even try to find me another car. She was basically telling me too bad! I don't remember her name (maybe Roxy, but I'm not sure) but she was very rude and condescending. Terrible customer service. I see other reviews here saying the same. AVOID!!

Overall an excellent experience. It's one of those places you drive by a million times and never…read moresee until the day you book your car. Beach Blvd is funny like that. It's also adjoined with Budget. Checking in and out was fast. They made it simple! Returning the car was a smooth transition and considering I had children in my car, they didn't care about the crumbs. Bonus. There is an extra charge that's a hold on your credit/debit that they don't tell you about. I had to call about the discrepancy when I saw my bank account. It will be refunded to you, but I wish they were more clear up front. It's only a few hundred dollars, but in the midst of signing a long rental document, it would be a nice advisory. Enterprise usually gives you water while you wait, and they offer pedal extensions for short people like me. Enterprise was also more expensive so I assume you get what you pay for. That being said, I.loved the service and the car. The car was hands down the best rental car I've ever had. That says a lot. I've rented over 50 cars and their hondai venue was elite for a road trip. Bottom line, I'd come back. 100%

Have to say this is consistently my go to place for car rentals. Over the years compacts,…read moreelectric, and most recent a Mazda CX70 so options for your needs they have. In line reservations and quick check pick up and local with no airport traffic or shuttle. You see my point. Thank you Avis.