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    KG Van Rental

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

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    1 year ago

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    Avis Rent A Car - DIRTY

    Avis Rent A Car

    3.7(65 reviews)
    6.4 km

    Ok..I rented from here to go to Universal studios with my daughter. At first...the hours did not…read moreaccommodate the return of the vehicle so Chris said I can drop it off at the carwash on the block. 1. When I picked up the car...it was NOT Chrus but another man. He had an attitude and was very rude. His attitude was horrible. I had to ask the Lord to make him stop because I was about to go off on this guy. He handed me the keys and said the car was all the way at the end of the strip center behind a gas station..no other help or information. They DO NOT bring the cars to the front if the building...they are so lazy and unprofessional. CONDITION OF THE CAR It was dirty...the inside of the windshield has not been cleaned for so long...the car kept saying the oil needed to be changed...clearly it is not being maintained. There was NO WASHER FLUID AT ALL. Now...they put a 250.00 hold on my debit card. I returned the car Sunday at 830 a.m. by Tuesday afternoon...they still did not check the car in. I called and asked them to close the car out and stop holding my money hostage. He acted like I should have allowed this since he let me drop it off there. It is not my fault they are open only . Few hours. It does not give a person the right to hold my money hostage for 3 days. I prayed against this location. Horrible horrible customer service. GO TO ANOTHER LOCATION IF YOU CAN...THIS PLACE SUCKS. I WILL BE COMPLAINING TO AVIS HEADQUARTERS ABOUT ALL THIS...

    SERVICE: Car rental for 5 days while my vehicle is in the shop for repair…read more VEHICLE CONDITION: The cleanliness of the car rental was average. The vehicle's interior was generally clean but could have benefited from more thorough cleaning. The car has a neutral scent, neither remarkably fresh nor unpleasant. Overall, car was not outstanding but acceptable for a car rental. CUSTOMER SERVICE: I chose to rent a car from them based on the after-hours phone service information, which states that they offer free drop-off and pick-up service within 3 miles of their location. However, upon arrival, I was informed by the representative that it was a one-person operation and they do not provide those services and not to rely on the information provided by the after-hours phone service. To make matters worse, the representative did not accompany us to show the rental car but simply handed us the key and directed us to find the vehicle ourselves. We were left wandering in the parking lot, searching for the specified car. There were no instructions provided on the car's operation, either. Their poor customer service and inconsistency in their information left me feeling frutrated and dissatisfied with my overall experience.

    Photos
    Avis Rent A Car - Dirty car...was not cleaned

    Dirty car...was not cleaned

    Avis Rent A Car - THESE PEOPLE DONT EVEN MAINTAIN THE OIL...DO NOT RENT HERE

    THESE PEOPLE DONT EVEN MAINTAIN THE OIL...DO NOT RENT HERE

    Avis Rent A Car - DIRTY CAR

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    DIRTY CAR

    Avis Rent a Car - Waiting  room

    Avis Rent a Car

    2.1(73 reviews)
    8.7 km

    Independently owned / franchise . This location also has…read moreuber cars for rent . This location is not my chosen place to rent from. My original location did not have the specific car available. Avis corporate customer service found this area that has the type of car that seats 7, not the SUV as originally reserved but a Chrysler Pacifica van instead. I am already perturbed by this mishap and having to scramble to find a suitable vehicle for my needs . Sadly at this location the owner who helped me did not seem like he was happy to be there , his facial expression was stern , cold demeanor. Not welcoming one bit . I asked for him to explain the collection of funds put on hold on my credit card. He looked annoyed having to asked to repeat and explain what he meant to me again. I never had to sign any forms stating a specific amount of money to be held. I am used to walking to the airport Avis location and walking to the kiosk to find my stall number and drive the car off the lot . We are back after renting for 3 days and here to return the car . I kid you not the owner's face shows no change from the first time I retrieved the car. Won't be coming back here again where my business is not warranted .

    I've rented from this location several times and never had a negative experience. They were…read morefriendly enough and honestly, just did exactly what I needed...to get my rental as quickly and painlessly as possible. I had to extend a rental due to an urgent issue and they were sympathetic to my cause and didn't charge me a late return fee. If their location was closer (It's just far enough that I need to uber here when I need a rental), I would prob get from here than the rental spot walking distance from my place. I just comparison shop and if their rate are good for my need, then they're at the top of my list!

    Photos
    Avis Rent a Car
    Avis Rent a Car
    Avis Rent a Car - Chrysler Pacifica

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    Chrysler Pacifica

    Hertz Rent A Car - Front door

    Hertz Rent A Car

    2.6(117 reviews)
    6.1 km

    Hertz is the worst and this location proves it…read more I rent tons of vehicles for my business and personal use. Rented a 7 passenger suv and when I arrived they told me they didn't have anything available. I asked why I wasn't given a courtesy call to let me know before I took an Uber there. They responded with the last costumer just extended 30min before I got there. So they had 30min to give me that courtesy call. They the. Said they "might" be able to have something at noon and I declined and asked them to cancel my reservation. They then proceeded to tell me they couldn't cancel and I would have to call customer service I looked at both of them and said not only did you not give me a courtesy call you want me to waste more time on hold with customer service? The guy said they would call. I walked out. I love my AMEX but it doesn't pay to be a Hertz Gold Member or even attempt to rent with Hertz. I called other Hertz locations in the area that claimed they had a 7 passenger suv on their site. Turns out all 3 locations have nothing even though they claim they do. Lesson learned will stick to Enterprise.

    I was referred to Hertz Placentia by my auto body shop. Before going, I called to confirm that my…read moreinsurance would only cover an economy car, and the representative assured me that wouldn't be an issue. When I arrived, I was told there were no economy cars available and that I would need to pay extra for an upgrade to a mid-size sedan or SUV. Since that didn't work for me, I had my spouse pick me up so we could rent from Enterprise instead. I miss the times when car rentals would simply upgrade for free for convenience.

    Photos
    Hertz Rent A Car
    Hertz Rent A Car
    Hertz Rent A Car - Shoe marks on seat.

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    Shoe marks on seat.

    Avis Rent A Car - Carpet ripped no floor mats

    Avis Rent A Car

    3.1(37 reviews)
    7.6 km

    Overall an excellent experience. It's one of those places you drive by a million times and never…read moresee until the day you book your car. Beach Blvd is funny like that. It's also adjoined with Budget. Checking in and out was fast. They made it simple! Returning the car was a smooth transition and considering I had children in my car, they didn't care about the crumbs. Bonus. There is an extra charge that's a hold on your credit/debit that they don't tell you about. I had to call about the discrepancy when I saw my bank account. It will be refunded to you, but I wish they were more clear up front. It's only a few hundred dollars, but in the midst of signing a long rental document, it would be a nice advisory. Enterprise usually gives you water while you wait, and they offer pedal extensions for short people like me. Enterprise was also more expensive so I assume you get what you pay for. That being said, I.loved the service and the car. The car was hands down the best rental car I've ever had. That says a lot. I've rented over 50 cars and their hondai venue was elite for a road trip. Bottom line, I'd come back. 100%

    Have to say this is consistently my go to place for car rentals. Over the years compacts,…read moreelectric, and most recent a Mazda CX70 so options for your needs they have. In line reservations and quick check pick up and local with no airport traffic or shuttle. You see my point. Thank you Avis.

    Photos
    Avis Rent A Car - Stained and dirty seats

    Stained and dirty seats

    Avis Rent A Car - Dirty exterior

    Dirty exterior

    Avis Rent A Car - Ripped interior

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    Ripped interior

    KG Van Rental - carrental - Updated May 2026

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