Terrible experience. I reserved two minivans well before the weekend. I got a call right before…read morepickup to say that I could not have two minivans. I talked with the manager, who said that he didn't have any minivans available without an oil change, which might get done that day. I called Enterprise customer service, and they created a solution, but the local facility did not know anything about it when I called an hour later. No solution. I will not put myself through this experience again.

From the owner: Need a rental car in West Chester, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Union Centre location today.

I bought a car through the Hertz Rent2Buy program. All smoothing sailing to find the car I like,…read moretest drive it for three days under its rental period, and make the decision to buy. The sales office was helpful to get the transaction completed. However, when Hertz gets their money, there is absolutely ZERO contact. Try calling the sales office...goes to voicemail whose inbox is full. Try emailing agents...ghosted. I had to resort to writing a google script which would send an email every hour to ask for the paperwork to finally close the sale and get my temp tags and registration. In the meantime, until the sale was closed, I was getting charged $100 every day that the rental wasn't either returned or officially purchased. To the credit of the sales office, they did eventually respond and sent the paperwork. I am still bewildered at how I managed to fill out a purchase order and wire money, only to be sent the EXACT SAME purchase order electronically days later electronically. At this point I already wired the money and thought the contract was signed. Overall very pleased with my purchase, but not pleased at all with the sales office in Cincinnati. Future purchases from Hertz will avoid this office.

If I could give HERTZ a NEGATIVE 100 star rating , I would!…read more We made a reservation at HERTZ for Saturday, July 1 at 9 AM. We arrived at 9:15 AM only to find that the office was closed. Another couple in an old van also arrived at the same time we did stating that they had reservations to pick up on Saturday. Website hours stated that they were open on Saturday starting June 18. Sign on window stated they were open on Saturdays. Google stated that they were open on Saturday. But on a piece of paper taped up sign on the door said they were closed on Saturdays. I did the online check-in ahead of time, never received a call or any contact stating that they were closed and that we wouldn't be able to pick up our rental, and I continued to receive confirmation emails about our Saturday 9 AM pick up Rental. We were very fortunate to have a car that we could take on vacation, but the couple in the van next to us did not. I called customer service and spent every bit of 45 minutes online with them while they tried to find another car for us, to no avail. This was by far the worst experience I've ever had with renting a car. If I could give HERTZ a negative 100 star rating, I surely would. Nothing was offered aside from refunding our money. It was just like a shoulder shrug... Sorry we are closed guess you'll have to figure it out on your own. Just for curiosity's sake, I tried to make another reservation on a Saturday and had no issue doing so even though they are apparently closed on Saturdays. I wonder how many more people will be stranded when they can't pick up a rental car because the office is closed ?!? They need to fix the problem. I can't believe they are still open with the piss poor customer service they offer.

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.

10/10 DO NOT RECOMMEND Horrible experience returning the…read morecar. The day I had to return it, there was an accident that shut down a major highway, causing the side roads to be congested. There was construction on the back road and I was stuck for almost two hours in that mess. I called to explain the situation and to see if anything could be done. The phone rep laughed and said I'm going to be charged an extra day. Sure enough, extra day charge, even though there was literally nothing I could do about the traffic. Guess that they really needed that extra day's payment, soulless jerks.

The lady there this morning, 2/22/2023 is just plain rude. There used to be a young guy who worked…read morethe desk that was so nice and way better at handling people at the desk/on the phone. Get her some help! I went to Mike Albert and had no problems.

Last month I booked a car with them and picked up next hour. This week I booked SUV and received…read moreconfirmation and one day before pick up right before they close at 5:57 PM. They called to say the vehicle was not booked because it was reserved within 24 hours which never happened before and really doesn't make any sense. I always book the night before but because I changed the time from 12 PM to 8 AM. They called me and said reservation didn't go through. Ridiculous.

The car rented from this location was not clean, the washer fluid was EMPTY and the maintenance…read morelights came on after I drove for 3.5 hours. The manager at the location was RUDE AND OBNOXIOUS when I called in to ask for a solution to the issues. He actually hung up during the conversation. I will cancel my preferred member status and not let the j to book any cars through Avis again.

I've used Enterprise in oxford twice now and each time the customer service has been amazing! This…read moretime around I was nervous when I heard I was going to be driving a mini van but it was a 2025 and I fell in love lol! The employee that helped me assured me that it would drive the same as my car and it definitely did! Thank you Enterprise!

Be nice if the answered the phone. State Farm sent in a reservation and said I would be contacted…read morein 4 hours. Called 3 times after and no answer. Kinda need a vehicle

I made a reservation through the website. I am currently on hold for the 3rd time, we are up to 15…read moreminutes and 30 seconds for a message to come on and say, We can not transfer you. I'm not caring for the customer service already. Calling back for the 4th time to actually speak to someone at the location. Have heard, we are sorry for short delay, all customer service are assisting other customers. Guess I will take additional time to drive to the location. I am now up to holding for six minutes. They should be swamped. Jean, please feel free to call me to discuss my reservation. Below is my call log from Verizon. Never did I speak to a person for 61 minutes. Just call went dead. Then to enter you location and three individuals are already waiting and the other employee decides that a good time to need to step away from her desk. Four people waiting. As I sat there I was never asked what I needed, did I have a reservation. So I got up and walked out. Date Time Destination Number Minutes 10/20/2025 10:17 AM FAIRFIELD 5138293400 2 10/20/2025 10:18 AM FAIRFIELD 5138293400 2 10/20/2025 10:20 AM FAIRFIELD 5138293400 13 10/20/2025 10:34 AM FAIRFIELD 5138293400 1 10/20/2025 10:35 AM FAIRFIELD 5138293400 13 10/20/2025 10:48 AM FAIRFIELD 5138293400 4 10/20/2025 10:52 AM FAIRFIELD 5138293400 5 10/20/2025 11:18 AM FAIRFIELD 5138293400 13 10/20/2025 11:38 AM FAIRFIELD 5138293400 1 10/20/2025 11:39 AM FAIRFIELD 5138293400 6 10/20/2025 11:45 AM FAIRFIELD 5138293400 1 10/20/2025 11:50 AM FAIRFIELD 5138293400 5 66 total minutes and only spoke to someone on the last call at 11:50. Owner responded and provided a link where you can't enter your information. Only this Enterprise in Fairfield. My husband and I used the Enterprise on Route 42 in West Chester many times and Emily and Donavan are exceptional.

We rented a LG suv. From this location and spent $800 for 5 days. We traveled to chg home for…read moreholidays with our 5yo twins. We had huge problems with the steering when on the rode. Thought it needed new tires but they informed us of just getting new ones. Handling this vehicle was unsafe. My husband had a stroke while there so our son in law dropped it off and said also the drive was horrible. We reported it along with corporate calling us. You think they would have credit some of the cost back to us! No they didn't! Hopefully they fix it b4 someone else drives it!​