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    Enterprise Rent-A-Car

    2.5 (16 reviews)
    Open 7:30 am - 6:00 pm
    Updated 1 week ago

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    Ashley N.

    I would highly recommend not renting from this location. They are ok with giving you a car that is dirty inside and out including a driver's seat with a live baby bed bug on it. They then except you to go through corporate to get a refund only for them to give you the run-around. Needless to say I paid for a van for 4 days plus a $100 deposit only to have the car for approximately 1 hour (I was going to clean it myself, but once i found the bed bug I turned around and returned the van).

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    7 months ago

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    2 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    13 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    8 years ago

    Good reception,fast in picking up but not respect people car's choice.

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    10 years ago

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    11 years ago

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    10 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.7(18 reviews)
    3.7 mi

    Quick and easy process! The car wasn't very clean as the hose was frozen but still quick responseread more

    Enterprise Rental Car Horror…read more I hate to post this about Enterprise, but this was the worst rental experience I've ever had. We rented a car to go from the Hamilton, OH to Nashville, TN. for my Master's graduation (on a Tuesday). We left home about 2 hours after I rented the car and it seemed fine out of my residential area. However, further down the highway, I had to slow down from 65 mph, and the whole car shook. You could hear the ABS brakes pumping my -whoomp-whoomp -whoomp!! It washes a shock to both of us. My wife got on the phone to call the place we rented it from and they advised that we call Roadside Assistance (Not a real thing because they're never working when you need them. They need to partner with AAA to service the roadside assistance calls after 5 pm). We were already in Kentucky when she called them but the couldn't find any place to stop before CVG airport. They instructed us to go there was a short wait before the manager at the time came and talked with me, but his body language was already telling us no. He said they were short 100 cars and didn't have enough for the people arriving there. I told him we didn't feel safe driving this car any further and he said he'd see if he could find something (He didn't). He also postured that their service shop might be an option, but we might have to wait a couple of hours. I explained to him that we could not wait that long because I needed to be there in 5 hours. He went to go check and came back with an expected, "I don't have anything to switch you into, and the service center said they couldn't do anything tonight, but they can get you in Thursday". Honestly, I began to feel hot, and I told my wife that, at this point, we'd just drive the car to Nashville as it is and switch it there. That was the roughest drive I've ever had. We really thought the car was going to fall apart. Right after I left the airport, a sensor came on saying that the car had low antifreeze. We had already gone from bad to worse. This had me really upset because t that car should have never been rented, and of course, I couldn't believe that the person who last rented the vehicle didn't inform them of at least the brake problem. [Friday morning] I called Roadside Assistance on Thursday night to prepare for the return home in the morning. I was instructed that I needed to call in the morning to make the exchange. When I called Friday morning, it seemed that we were going to be able to come out of that nightmare, but boy was I wrong. We get to the Enterprise location (which was supposed to be 2 miles from Gaylord Opryland Resort) but was actually 17 miles according to my GPS. I walk in, tell the assisted my name, and he was already informed that we were coming. He asked me if a RAV4 was okay, and I was agreeable. I started to get the bags from the trunk of the first car and my wife started saying, "Really? This car is filthy!" I run over to see what she is talking about and the seats, front and back, and the seats were covered with stains from coffee, pop, pee, etc. I don't even think that was an Enterprise car, maybe someone's work car. I go back to the counter and tell the associate that the car was unacceptable. It looked like it had been underwater, and it was unclean (what made him think this would be okay for us? I have my suspicions, but that's not what this story is about). I have no words. He offers me another car, and it reeked of smoke. I asked my wife, "Did we just jump out of the skillet into a frying pan"? I couldn't believe we were having this experience. If it wasn't for the sign on the building (they don't have a street sign), and the interior decorations, I would not believe this was an Enterprise. Maybe it is closing soon and they only had refurbished cars, but honestly, we took the car (a Toyota Camry) because we just wanted to get home. We ended up driving home with the windows down for 5 hours until I pulled in the drive way. I took the car back this morning and was told a regional or zone manager would probably call me this evening (they haven't) to work something out. We've been using Enterprise for the last 21 years straight, for our ministry trips (I'm a bi-vocational pastor, and my wife co-pastors with me, and now uses Enterprise more than me), and as I traveled around the country for work, I've only used Enterprise and National after one of the rental associates told me they owned them too, and to try them out. We have never been treated like this. They sure charged us $600+ for the experience, but we should be able to choose whether to have an experience like that or not. Enterprise, you've wounded and breached a long-standing relationship, and I would like to hear from you. BTW: I waited to post this because someone above the store manager was supposed to call (They haven't!). This is 3 days after I turned it in, so I guess they don't care.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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